Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1475 reviews
5/10
3 star Skytrax Rating
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1/10

"worst customer service"

(Finland)

Trip Verified | Malaga to Stansted. I would never choose Ryanair again (this was my and first time), I also recommend everybody else to avoid this company. The worst customer service and they will make you pay extra for everything.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMalaga to Stansted
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Ryanair is the worst airline"

(Canada)

Not Verified | Ibiza to Barcelone. Ryanair is the worst airline. We had a 8 hour delay in our flight. According to the EU regulation we should have a compensation of 250€. It’s been 3 months that we exchanging emails with Ryainair requesting the compensation! Everytime, they find a new excuse and we still haven’t received the transfer!! Now they say that they send the transfer in November and even if we are stating and proving (proof from the bank) that we haven’t received the money, they now say that they cannot do anything. This is the worst service I ever received. We only exchange emails as communication way because it is the only way we are able to communicate with them!! We tried all phone numbers to call them and never been able to reach them. As if their numbers don’t exist. It is inaceptable that we cannot reach them by phone. So everytime we email Ryanair, it is always a different person answering us without taking time to look at the problem! .
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteIbiza to Barcelone
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"most unhelpful people"

(United Kingdom)

Trip Verified | Prestwick to Tenerife with Ryanair. Only wanted to cancel my bags and seats, not my flight. Would not allow me as company policy don't cancel anything. Customer services the most unhelpful people ever. Book elsewhere. Date of travel: January 2019
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePrestwick to Tenerife
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Brilliant airline"

(United Kingdom)

Trip Verified | Brilliant airline, allows people to experience flying for next to nothing. Paid £9.98 return for this flight, read the website and stuck to the rules, didn’t get charged extra. On a 2 hour flight, comfort is not a huge factor, I found Ryanair average, but no worse than easyJet. Staff friendly on return leg, seemed tired on outward leg. As long as they do their safety part fine, not a big issue, and I’m sure they did.
AircraftBoeing 737-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon Stansted to Stockholm-Skavsta
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"1st it was a hidden fee"

(United States)

Trip Verified | Barcelona to Seville. I am very disappointed with this experience. 1st it was a hidden fee that would make any airline untrustworthy. I had to sufficient fund at airport for not checking in 2hrs ahead of the flight. The staff has no manner or respect for a confused and shocked passenger. I was at check in counter #68 at 7:30 am, two guys were there and treated me with no respect.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBarcelona to Seville
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"check in online to avoid the fee"

(United States)

Trip Verified | Prague to Barcelona. We tried to check in online using our phone but we cannot enter the birth dates. We were not aware that the airline charge 55 Euros per ticket for not checking in online and print the boarding passes. Later we found out from reading the email that we have to check in online to avoid the fee, but it was after the fact. This requirement was not made aware when we bought the ticket. We are trying to contact the customer service for a refund, but not successful so far.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePrague to Barcelona
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Nice flight as usual"

(Spain)

Trip Verified | Malaga to Nis via Weeze. Nice flight as usual with FR. I usually have no problem with low cost airlines, as I do not expect much, as the price I usually pay for my flights are less then 100 eur. In particular this flight coast me 60 eur. I really hate that FA goes around and try to sell whatever they can. I usually get some snack, this time I tried their ham and cheese sandwich as I was hungry and was not that bed, except they heat it with the paper so the paper got glued to sandwich. Otherwise from 40 flights I had with them none of them was canceled or delayed.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMalaga to Nis via Weeze
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"totally disorganised"

(Netherlands)

Trip Verified | I was flying from Thessaloniki to Bologna. The weather was terrible (heavy snowstorm) and a lot of flights were either cancelled or rerouted. However what happened with Ryanair was unprecedented. Although all passengers from other airline companies were brought to their hotels by around 2.30 in the morning, passengers from 3 Ryanair flights were moved out of the airport at around 7.00 in the morning. In the beginning, the company did not officially cancel the flights so we were not allowed to take our luggage. Afterwards, we were not properly informed whether we should change our tickets (Ryanair was not going to send an aircraft the next day, so passengers would have to wait 2 or 3 days at least to fly to their destinations). ask for a refund or wait to catch a flight the next day. In addition, the online application did not work, so we had to form endless queues for any option we wanted to follow. In general, the situation was chaotic. The company is totally disorganised and left 3 or 4 employees (for whom there is absolutely no complaint, they were trying to do their best) to deal with more than 400-500 passengers (from 3 flights) without having the proper instructions from their headquarters. During the whole night that we stayed in the airport, I was under the impression that the company policy was to make us book our own hotels and therefore save the company some cash. In that respect, Ryanair vouchers are half the price compared to the other companies and they are being announced in a -kind of- secret way!!! The next day the weather was sunny so Ryanair started accommodating the flights of that day, so that the company would not have to deal with more delays, refunds etc. This resulted in the passengers of the already delayed flights being stranded at the airport for 2-3 days without any information (their flights were not even shown in the "departures" table). The situation was "resolved" when incredibly angry customers demanded to catch the next Ryanair aircraft available. After a lot of fights with the personnel and the person in charge of the airline (police presence was deemed necessary) I believe we finally boarded a plane with a different original destination. Flight was acceptable, although Ryanair did not even consider offering a bottle of water to the passengers. Do yourselves a favour, give some extra money and travel with a different company. No matter what the weather conditions are, you will at least be treated with respect, like normal human beings (again I am talking about the policy of the company, not the personnel in particular).
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteThessaloniki to Bologna
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disappointing more and more"

(United Kingdom)

Trip Verified | Bordeaux to Stansted. With each flight this company disappointing more and more. First they changing luggage policy claiming it will reduce delays, however it is clearly to gain more money. People are going crazy and booking priority which we just realised is limited. Before you could drop-off larger size bag at the gate without extra fee. Well that has changed now. Ryanair “kindly” informed us on January 1st 2019 that from December 4th 2018 we have to pay 10£ for it. Well Ryanair, there is clearly some problem with timing! Ripping us off the money like this? So not honest and unacceptable! Thank you but no thank you.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBordeaux to Stansted
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"at least 1 hour late"

(Germany)

Trip Verified | Vilnius to Nürnberg flight was 1.5 hours late. I get it there was snow and all it happens. But the problem is that I fly this route regularly (at least 5 times this year) and every single time it is at least 1 hour late. It’s like a new Ryanair’s standard, only they forget to inform the passengers. Not even going to start on the crazy baggage policies changing every month and separating couples and families if they don’t pay extra for seats.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVilnius to Nürnberg
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no