Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1505 reviews
5/10
3 star Skytrax Rating
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1/10

"not fly with Ryanair again"

(United Kingdom)

Trip Verified | Tenerife to Bristol. Had to pay €40 for our hand luggage as it had to be checked into the aircraft, unaware of this as we had bought out tickets with the promise of a small bag as hand luggage which is what I had. The stewardesses were rude and blunt telling me it was “impossible” to get my bag on the plane which clearly it wasn’t. My bag was then taken off me on the steps up to the airplane which I was again not informed would happen. Will not fly with Ryanair again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife to Bristol
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"ended up with extra costs"

(United Kingdom)

Trip Verified | Barcelona to Birmingham. Shocked that "priority" had sold out so were to we would have to check in cabin luggage. I've never done this before and didn't like carrying my possessions in a carrier bag. Flights ended up with extra costs to be more than Vueling who were miles better.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Birmingham
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Totally disappointing experience"

(Spain)

Trip Verified | Alicante to Brussels. Totally disappointing experience, Ryanair has a questionable policy regarding the suitcases, I had to make a first payment for shipping a small suitcase weighing less than 10 kilos, when embarking I had to pay €20 extra for not having checked the suitcase, finally the cost of the flight is more expensive for this reason, there was another extra cost to be able to choose a seat as the seat allocation system assigns you separate seats from your family members so that you have to pay an extra to travel together. Uncomfortable seating, unhelpful staff, dirty plane, stressed hostesses asking passengers to sit down, I have a lot of experience on flights with many companies and I consider that Ryanair is by far the worst experience a traveler can find, low quality and deceptive policies with the passengers. ES: Experiencia totalmente decepcionante, Ryanair tiene una política cuestionable en lo relativo a las maletas, tuve que realizar un primer pago por embarcar una maleta pequeña de peso inferior a 10 kilos, al embarcar tuve que pagar 20€ extra por no haber facturado la maleta, finalmente el coste del vuelo es más caro por este motivo, hubo otro sobrecoste para poder elegir asiento pues el sistema de asignación de asientos te asigna asientos separados de tus familiares para que tengas que pagar un extra para viajar juntos. Asientos inconfortables, staff nada servicial, avión sucio, las azafatas estresadas pidiendo a los pasajeros que se sienten, tengo mucha experiencia en vuelos con muchas compañías y considero que Ryaniar es con diferencia la peor experiencia que un viajero puede encontrar, baja calidad y engañosas políticas con los pasajeros.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlicante to Brussels
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"pushchair is destroyed"

(United Kingdom)

Trip Verified | Manchester to Madrid. A good company to travel with until your £500 baby pushchair gets lost during transit and found after two days, just to discover it is destroyed and you have to make a claim! Ryanair airport staff from Spain speak little or no English and no one seems to be interested in helping you with the matter. We filed a claim form and provided photographic evidence that the pushchair has broken hinges and impossible to use any more. Less than 10 minutes after our claim was sent, a reply came from Ryanair office stating that the claim is rejected as there is just cosmetic damage!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Madrid
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

" itinerary was changed 3 times"

(Ireland)

Trip Verified | Dublin to Faro. I travelled with my family of 5 to Faro, the itinerary was changed 3 times which meant that the man in our apartment had to stay late to check us in. Boarding in Dublin OK and flight quite good. Staff very polished and professional, on return boarding in Faro was a free for all, priority and non priority all boarding together. Flight back was good and we arrived half hour early in Dublin and straight on to a commuter coach back home. A good quality product, I am flying with them again next Monday and I will not be priority as I think it is a complete rip off along with the seat selection. Pack wisely and bring laundry tabs, sandwiches, snacks for trip and empty plastic bottles which you can refill in airport. Much cheaper than EI on the same route.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Faro
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"courteous and very professional"

(United Kingdom)

Trip Verified | Stansted to Vienna. Was on a flight from Stansted airport when the engine blew on take off, had to emergency exit the plane onto the runway and be bussed back to the terminal. The staff were amazing you could not have asked for a better service. As we entered the terminal we were handed water, our names were checked off and then we were given sandwiches, crisps and chocolate. Within three hours the backlog of planes were moved and they had us on a replacement flight to Vienna, all the staff were extremely courteous and were very professional. I cannot recommend this airline and there staff enough, thank you for getting me to my destination under the most difficult of situations.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Vienna
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Found the service to be horrendous"

(United Kingdom)

Not Verified | Found the service to be horrendous when travelling home from krakow to Manchester. When checking in the staff kept interrupting our checking in to check other people in who was on another flight. When we was waiting to board the plane we was left outside in the freezing cold for 20 minutes as we were delayed half hour while all the priority customers were on a heated shuttle bus waiting to board plane. Feel like if you didn’t pay the extra you didn’t matter. Never fly with Ryanair again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrakow to Manchester
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"good flight, good service"

(United Kingdom)

Trip Verified | Stansted to Lanzarote. Left on time, arrived on time, good flight, good service. Nothing to say. All for 52 pounds included seat, handluggage on board (Priority). What would anyone expect for that amount? In England a train to Oxford can cost more.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Lanzarote
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Price is very cheap"

(Jordan)

Trip Verified | Amman to Paphos. Price is very cheap rather than other available flights, My luggage had been delayed (it was an airport mistake) but the company deal with my case in a professional way
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmman to Paphos
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Very easy and no hassle"

(Netherlands)

Trip Verified | Dusseldorf to Marrakesh. A flawless flight with Ryanair, which started at convenient and small Airport Weeze. Annoying waiting outside in the cold before boarding, but I can understand why: FR's middle name is efficiency, so it's better to have all passengers lined up in front of the plane. We had two pieces of hand luggage and were on seats 1A and 1B which was great. Miles of legroom and no-one besides us. Plane departed on time but had to make a detour because of a strike in Belgium. Therefore flight took a little over 4 hours but not the airline's fault. Nice crew which made two rounds with reasonably priced food and drinks. Inbound flight equal: on time and comfortable because of seats at the emergency seat, which is well worth the euros on a 3,5 hrs long flight. People who are complaining that FR is not clear about the obligation to print the boarding pass are wrong: they make that very clear. Not able to print? Use the app, because on almost all routes -not from Morocco though!- you can use a mobile pass. Very easy and no hassle.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDusseldorf to Marrakesh
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes