✅ Trip Verified
| I was flying from Thessaloniki to Bologna. The weather was terrible (heavy snowstorm) and a lot of flights were either cancelled or rerouted. However what happened with Ryanair was unprecedented. Although all passengers from other airline companies were brought to their hotels by around 2.30 in the morning, passengers from 3 Ryanair flights were moved out of the airport at around 7.00 in the morning. In the beginning, the company did not officially cancel the flights so we were not allowed to take our luggage. Afterwards, we were not properly informed whether we should change our tickets (Ryanair was not going to send an aircraft the next day, so passengers would have to wait 2 or 3 days at least to fly to their destinations). ask for a refund or wait to catch a flight the next day. In addition, the online application did not work, so we had to form endless queues for any option we wanted to follow. In general, the situation was chaotic. The company is totally disorganised and left 3 or 4 employees (for whom there is absolutely no complaint, they were trying to do their best) to deal with more than 400-500 passengers (from 3 flights) without having the proper instructions from their headquarters. During the whole night that we stayed in the airport, I was under the impression that the company policy was to make us book our own hotels and therefore save the company some cash. In that respect, Ryanair vouchers are half the price compared to the other companies and they are being announced in a -kind of- secret way!!! The next day the weather was sunny so Ryanair started accommodating the flights of that day, so that the company would not have to deal with more delays, refunds etc. This resulted in the passengers of the already delayed flights being stranded at the airport for 2-3 days without any information (their flights were not even shown in the "departures" table). The situation was "resolved" when incredibly angry customers demanded to catch the next Ryanair aircraft available. After a lot of fights with the personnel and the person in charge of the airline (police presence was deemed necessary) I believe we finally boarded a plane with a different original destination. Flight was acceptable, although Ryanair did not even consider offering a bottle of water to the passengers. Do yourselves a favour, give some extra money and travel with a different company. No matter what the weather conditions are, you will at least be treated with respect, like normal human beings (again I am talking about the policy of the company, not the personnel in particular).