Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2273 reviews
4/10
3 star Skytrax Rating
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1/10

"euros to check in at airport"

(United Kingdom)

Trip Verified | The worst service of airline companies. All other companies close online check-in 2 hours before flight. But this one is one and only unique company to charge you hundreds of euros to check in at airport. And there is no other choice if you arrive airport 3hours before flight. It took me 1hour to reach the desk and because 1hour and 59minutes left to flight, they charge me 110 euros, gave me no other choice to board. This is the first time I am flying with this company and they made no clear instructions of their policy.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDublin to Manchester
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"asked Ryanair for reimbursement"

(United States)

Trip Verified | We had a flight from Stansted in UK to Olsztyn-Mazury in Poland, flight FR 228, scheduled to depart at 17:45. We arrived at the airport around 15:00. We entered the security checkpoint shortly after 16:00. Although there were not many people in line but the line was moving extremely slow. The security staff was disorganized, slow, taking their time to inspecting each and every item, reading each label, talking, laughing with each other during the process. None of the staff cared about getting passengers in a timely manner to ensure that people were able to make their flights. The personal was extremely unprofessional, lacked courtesy for passengers. Around 17:00, my daughter’s bag was the fifth one in line to be inspected, she begged people to let her go next. Passengers were under extreme pressure, stressed. No matter how politely we begged to speed up the bag inspection process, the staff just looked at us and deliberately slowed down. After security, we ran through the maze of stores to the gate. It was 17:35, the gate was already closed. I could see the aircraft from the window for the next 20 minutes. After calming down, we tried to figure out the next step. We learned that our luggage was pulled off the aircraft and we needed to retrieve it from the arrival terminal. Ryanair knew that two passengers already checked in, the luggage was loaded but the gate was closed prior to the scheduled departure. We were told to go to Ryanair customer service, after explaining what happened the women just looked at us, didn’t care. I asked her to check for availability for the next flight. She looked at me like I was bothering her. After a few minutes, she stated that the next flight with two seats was scheduled to fly out three days later. I asked for a refund instead but she said there will be no refund and that if we decided to book the next flight, we would have to pay again as a new reservations. I asked if she was able to check other airports around London with flights to Poland the next morning and she refused to help, stating that Ryanair does not do that. After learning that there was a flight from Luton airport via Wizzair the next morning, we decided to take multiple trains to Luton airport not knowing if there were seats available. We couldn’t book this flight via our mobile phone because there was a problem with the network as our phones operates out of USA. That was our first time in London, we were not familiar with the train system, had difficulty with our phones but we took a chance and headed for Luton airport. Three hours later we arrived, met with a Wizzair staff member, who was able to get us on the next flight to Poland the following morning. The transportation cost from Stansted to Luton was 67 x 2 = 154 GBP. Our tickets from Luton to Poland via Wizzair were 730.98 GBP, together 884.98 GBP = $1,101.06 USD – an unplanned and unexpected cost that we had to pay as a result of the unfortunate circumstances with Stansted Airport and Ryanair. We spent the night in the airport. We asked Ryanair for reimbursement, they ignored us.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStansted to Olsztyn-Mazury
Date FlownMarch 2024
Ground Service 12345
Value For Money 12345
no
1/10

“flight was delayed”

(Latvia)

Trip Verified | The flight was delayed. No info on the screen at the airport how long is the delay and what is the estimated departure. Just one word: "Delayed". So we wait and check the Flightradar 24. We could see it is still in the air and that it will be 18 minutes late. No info about that. Still one word. Then we hear the announcement - the boarding starts. No plane yet. We start our way to the boarding. I make a video for my children on the way of the plane moving towards the gates. We arrive at the gates after 5 minutes. Everybody is there. No boarding. And we are told that we are too late. And denied boarding which has not started. No sorry for that they are late. No explanation. It is only our fault. They ask us to leave the boarding area while the people just started to leave the plane. How can you close boarding which has not started yet? This system Ryanair uses often. It is not a one time event. Only you never know when they decide to be mean like that. Sometimes they decide to do the boarding (check the documents) a long time before the plane actually arrives. Sometimes only when it is ready. It is a game they play. So we missed our weekend in Brussels, lost money for the flight and hotel. But we were there before them @ hours before the flight. Strange world, no?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBillund to Brussels
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"more than ticket price for woman bag?"

(United Arab Emirates)

Trip Verified | It the first time in Europe when my woman small bag was present on boarding like another bag. I have just a backpack for laptop and small woman bag for normal life. Why I must pay more than ticket price for woman bag? And I not sure that another woman all have just priority and buy an extra baggage. Maybe it’s personal for boarding in Prague airport
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePrague to Gdansk
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Flying as little as possible with Ryanair”

(Luxembourg)

Not Verified | In my opinion and from my experience, Ryanair purposely assigns seats in different rows and at different ends of the airplane for families with children if they do not pay extra. If paying for seats only a few hours before the flight, one can still see many free seats together. Yet, when choosing randomly assigned seats, those will be taken per one free seat from the 2 free seats by each other from the different rows. Why does only the Consumer Rights organization in Spain manage to fight against the airline's practice of charging their customers extra for seating together? Flying as little as possible with Ryanair and every time feel sick about their customer experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharleroi to Kaunas
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“threatened to take us off the flight”

(United Kingdom)

Not Verified | Absolute JOBSWORTH at gate 83, 8:00am flight to Edinburgh. Had to pay £46 at the gate as our bag “didn’t fit” within the correct luggage size. The person who told us this was rude, inconsiderate, would ignore you when suggesting if we could decanter some items into our hold-all bags and he got a HUGE thrill out of doing this. He even threatened to take us off the flight after my partner was getting frustrated because he kept ignoring him when asking what we could do about it? Just be aware - yes it’s cheap flights however it all adds up at the end and save yourself the hassle of an absolute idiot trying to charge you more for nothing.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStansted to Edinburgh
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"£70 penalty at the gate"

(United Kingdom)

Not Verified | I have flown with this company from LBA on 22 occasions with the same case. This time they charged me £70 penalty at the gate. My case fitted their cage. Had slight bulge because I put my fleece in at the last minute. They told me my case would go in the hold. I have Parkinson’s and carry a lot of meds which I why I like them with me. The staff wouldn’t listen nor let me remove the fleece or my meds which would have removed the bulge. I had a walking stick and a disability lanyard. Made no difference. Other passengers stuck up for me as I was shaking from the stress. Other larger cases were passing by and they ignored those. But they didn’t listen.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLeeds Bradford to Alicante
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"legroom is tiny"

(United Kingdom)

Not Verified | Luggage does not get wrecked and also check in is easy including all disabilities like autism like me and my sister. The plane is good, flight is short, security is not as good but decent except at Beauvais. Small amount of luggage. But legroom is tiny and ridiculously bumpy landing. So it's a 5 out of ten.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Beauvais
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

“was reasonable value”

(United Kingdom)

Trip Verified | This is a review for a flight with Ryanair from Stansted Airport in the UK to Dortmund in Germany in late May 2024. Credit must be given to Ryanair for their easy to use website and email updates and reminders prior to travel. I had quite an early check-in and found that Ryanair have modernised and automated their check-in at Stanstead. This is welcomed as it certainly made the process quicker. However, I noted 2 elderly people struggling and not one Ryanair staff member had the decency to assist the couple. I spoke to a uniformed staff member who replied with “whatever” when I told her that the couple needed help. I helped them as the staff member literally walked away. Shame on her. Setting the aforementioned aside, boarding was orderly and maybe given the destination of Dortmund the passengers were orderly. The cabin crew included a very friendly Italian lady who helped a young mum with a baby and went out of her way to assist a disabled passenger take her seat. I noted this and thanked the staff member in question when I disembarked. The fare was not the cheapest by any means but was reasonable value. I was overall pleased with this flight with Ryanair. However the ground staff at Stanstead need to be pulled up over the incident I outlined above.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Stansted to Dortmund
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Hopeless service!"

(United Kingdom)

Trip Verified |   Sitting on the tarmac at Newcastle Airport, time is 7.17 and plane should of taken off at 615 ... endless engineers coming onto the plane as theres an issue, poor comunication as to why we are waiting to either take off or to empty the plane so we can catch the new one (if there is even one ) just announced another engineer is coming to do a 2nd opinion filling me with confidence! Everyone thirsty as its hot but don't worry we are being looked after as its been announced there is water for us to purchase if needed. Time is now 7.21 and an engineer is now going to try and fix the plane and hopefully we will get more news in 30 mins. Hopeless service!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewcastle to Dublin
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no