Ryanair

✅ Trip Verified | Very poor service from Ryanair as usual. Flights delayed by over an hour and a half on both legs of my journey miss connecting transport so cost 130euro for taxi. Staff are rude and unhelpful with one staff member become angry and aggressive. Very unpleasant experience and will avoid in the future.

✅ Trip Verified | Endless queues for boarding at Nice. I had paid for priority boarding but didn't get it. Aircraft full and pretty cramped but cabin crew were friendly and helpful. Ryanair is tolerable for the hour and a half it takes from Stansted to Nice but not for anything longer than a couple of hours.

Not Verified | I paid for their upgrade baggage allowance and priority boarding. However, even though there were no issues on previous Ryanair flights, they said the same bag today was oversized because a little piece of the wheel stuck out and then extorted a huge additional baggage fee, essentially doubling the fare. In addition, the boarding process was beyond chaotic and takeoff was over an hour late. And the seat on the plane was filthy. There were food crumbs all over the seat and sticky residue on the tray table. To call this airline an embarrassment would be a gross understatement!

✅ Trip Verified | It is disgraceful how Ryanair discriminate disabled passengers with mobility problem, I have travel from Budapest to London by Ryanair. I have mobility issues so I use walking stick to walk and I unable to stand for long. Ryanair staff denied the boarding because I unable to stand and wait for the delayed flight for hours. I have been at the gate on time, sit front of the passport control desk for an hour. The Ryanair opened the gate, but there was no disabled seat provided after the passport control so I have a seat in front of the desk to wait for arrive the delayed flight, and to the boarding to be start, because I am not able to stand and wait for hours. When the actual boarding started I walked to the passport control desk, but they did not let me board saying I was late. I told them I unable to stand and no disabled sit provided after the passport control, but the Ryanair staff was impolite and refusal to help. Eventually they refused my boarding and ordered me to go away. I told them I have hospital appointment next day, which is about my near future operation. The Ryanair staff ignored me, saying we did not care about your problem, we are in hurry, GO AWAY. I asked for police about this discrimination, and I already reported the issue to Budapest airport. Called several Ryanair phone number, but the Ryanair customer services did not help. If I was able to talk someone, they told me I need to call other number which was out of service. In the end I called Budapest airport, they give me information and advice. I have to buy new ticket for the later flight cost £300. I have no extra budget for that, but I did not want to miss my Hospital appointment. I have to spend several extra hours at the airport my knee and hip were hurting very much because the long waiting. I am extremely disappointed with the Ryanair policy which force disabled people suffer at the passport control gate because they do not bother to provide seats for disabled passengers after the gate. I am sure it is against the EU law. My concern some aviation officials do not care Ryanair airline discrimination policy will be effect all type of travel opportunity for disabled passengers. Today Ryanair use discriminating policy, next time another big carrier do the same, in the end disabled people has no chance to travel, because companies like Ryanair, do not want to provide the necessarily service for disabled passengers.

✅ Trip Verified | Absolute chaos. We were made to stand for ages in the queue at the gate. In spite of having priority boarding, the staff decided to let everyone pile on at the same time. We were then made to stand on the tarmac (thankfully it was a warm day and not raining) for nearly an hour due to the flight being late and having to get the plane cleaned. Staff were completely uninterested and look bored for the duration of the flight. Glad we had had lunch beforehand because the prices for anything on board was through the roof and just there to rip you off due to being a captive audience. Plus you have to order via QR code, which is pointless because you have to put your phone in flight mode and there's no wi-fi on board. Flight was cramped and the ventilation didn't work, so everyone in the cabin was hot and uncomfortable. Both of us ended up with banging headaches after the flight. This was my husband's first and last time flying with Ryanair, and we've both said never again!

✅ Trip Verified | Terrible customer service I am writing to formally complain about our recent experience during our return flight from Krakow to Paphos on September 24, 2024. We had traveled to Krakow just four days prior with the same carry-on bags without issue. However, at the airport during our return, a rude employee singled out my wife and me, claiming our carry-on bag was oversized and demanding additional payment. Despite my attempts to explain that the bag had previously been accepted, the employee was unhelpful and escalated the situation by calling security. As a result, we missed our flight and were left stranded at the airport. This experience was not only frustrating but also embarrassing and unacceptable, especially considering we had paid for priority boarding.

✅ Trip Verified | The flight was as always delayed. I don’t remember the moment when Ryanair departs on time. The worst thing is that they even don’t notify you in advance for at least 2 hours (when they definitely know that flight will be delayed) to give you opportunity to spend this waiting time at home or in a city. No you come to airport to spend 1.5 additional hours in the overwhelmed airport and then 30 minutes inside the plane. Always the same tricks to not pay customers for delays. Terrible terrible service.

✅ Trip Verified | Ryanair is hands down the worst airline I’ve ever had the misfortune of flying with. From the moment I stepped on board, I felt like I was being herded like cattle. The seats are cramped, uncomfortable, and have the legroom of a shoebox. There's lots of hidden fees: They charge you for everything — bags, choosing a seat, breathing, it feels like! The staff seem completely uninterested in helping, and the whole experience felt like they just want to squeeze as much money out of you as possible while offering the bare minimum in return. Delays are basically guaranteed, and good luck trying to get any compensation or even a decent explanation. Honestly, I'd rather swim to my destination next time! Avoid Ryanair if you value your sanity.

Not Verified | Would not recommend to my worst enemy. The flight was delayed an hour, the ticket check and boarding was done in a small place with terrible crowded. Bonus I was charged for my handbag for being "too big". Also when paying the guy put the wrong dates from my card and told me that the payment was rejected like it was my fault that he cannot read. And by the way he was obviously having trouble reading!

✅ Trip Verified | Our flight got at first diverted to Sofia because of bad weather in Podgorica. Luckily, the weather improved and we could fly to Podgorica afterwards, landing with a delay of 3 hours. Communication of Ryanair and the crew throughout the diversion was great. We got frequent updates from the flight deck and via SMS / the app. The whole situation was handled much more appropriately than similar situations I experienced when flying non-lowcost airlines. Only downside was that you still got charged when asking a bottle of water, even after the flight was already delayed with more than 2 hours. But I assume that's the downside of flying low-cost.