Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
3 star Skytrax Rating
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8/10

"Would consider using again"

(United Kingdom)

Not Verified | Outward flight delayed by 40 minutes due to baggage handling issues at Stansted, return flight pretty much on time. Seats tightly packed in, but just about bearable for the three hour flight both ways. Cabin crew on both flights enthusiastic and helpful. Would consider using again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteStansted to Malta and return
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Never flying Ryanair again"

(Portugal)

Trip Verified | Never flying Ryanair again, very worse customer care once you have a complaint! I was 9 hours in a queue after the flight where I should have traveled on Sunday, October 14 at 8:05 PM, with the destination to Porto being canceled without any explanation! I was from 20h from Sunday until 6am in the morning waiting for an alternative, which took 2 days, only arranged alternative flight on Tuesday evening, I've been waiting 2 days, lost 2 days of my work and time. There were 3 flights canceled at the same time, there were about 600 people in a queue with only 2 employees, a shame the service, they tried to dodge the hotel that we had right and transport to the same, they ended up giving but only 1 night, I arrived at hotel at 7am and had to check out at 11am, the next night had to be on my own! Estive 9 horas numa fila após o voo em que deveria ter viajado no domingo 14 de outubro pelas 20h05 com destino ao Porto ter sido cancelado sem qualquer explicação! Estive das 20h de domingo até às 6h da madrugada à espera de uma alternativa, alternativa essa que demorou 2 dias, só arranjaram voo alternativo na terça-feira à noite, estive 2 dias à espera, perdi 2 dias do meu trabalho e tempo. Foram 3 voos cancelados à mesma hora, eram cerca de 600 pessoas numa fila com apenas 2 funcionários, uma vergonha o atendimento, tentaram esquivar-se ao hotel que tínhamos direito e transporte para o mesmo, acabaram por ceder mas só 1 noite, cheguei ao hotel às 7h da manhã e tive que fazer check-out às 11h, na noite seguinte tive que ser por minha conta!
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteStansted to Porto
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay to get a boarding pass"

(Canada)

Trip Verified | Santorini to Athens. I was told i had to pay an extra €65/person to get a boarding pass on top of the €146 flight tickets already paid per passenger. I did not understand why I was being asked to pay an additional 45% on top of the original flight. I asked to speak with the Ryanair manager at the Santorini check in desk, and explained to her that I do not have mobile data when traveling and could not check-in on-line and that the Ryanair confirmation I received via free Airport WiFi was in Greek. The agent proceeded to shout at me dismissing the fact that I do not have mobile data or that I do not speak Greek as “not her problem”, which I found rude and extremely poor customer service, especially at a manager level. I find this extra boarding pass fee as a predatory practice by Ryanair.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSantorini to Athens
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charged me to check in at airport"

(Germany)

Trip Verified | Budapest to Nuremberg. The worst airline ever, they charged me 60 euros to do check in at airport. If you are more than one person they give you seats at different places to force you to pay 7-15 euro to define your seats.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBudapest to Nuremberg
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"et null service either in airport"

(Germany)

Trip Verified | Barcelona to Cologne. I have never seen such a horrible airline before. At first you see that, the price of fly is unbelievable cheap. After booking or at the airport, you will be forced to pay around double due to their internal rules. On the other hand, the seats are horrible and you get null service either in airport or by the fly. Farther more, the staffs of the airline at the airport (in Barcelona) were very rude.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBarcelona to Cologne
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"discriminatory baggage policy"

(United Kingdom)

Trip Verified | Bournemouth to Krakow. Ryanair cabin and ground crew are discriminatory over the baggage policy. On my flights outgoing/incoming I saw non-priority Polish travellers ripping off or covering up yellow tags on "hold" baggage whilst insisting that British travellers put their bags in the hold. Cabin crew ignored Polish women travellers who were abusing the weight limit on bags which did not fit under the seat in front and clearly were heavier than 10kg. Why have a policy at all if they are not prepared to enforce it.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBournemouth to Krakow
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"delayed sat on the plane for 2.55h"

(United Kingdom)

Not Verified | Ancona to Stansted. We got delayed and sat on the plane for 2.55hrs. No refreshments have been offered or any form of compensation. The seats are uncomfortable. They charge you for everything, they’d probably charge you to go to the toilet. Their fees are extortionate and exagerated. Entertainment on the plane? Forget about it. Not even a monitor in the middle of aisle to view the GPS. Be careful on their website, before you actually pay for your ticket, they try to sell you extra things, make sure you select “no thanks” if they are not for you. If you buy 2 tickets at the same time, you dont get seats together, you have to pay extra for that. The only way we’ll be using this company again is if there is absolutely no other flight available, i’d rather pay a little extra for a better service and a more comfortable flight.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAncona to Stansted
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"55 euros if you check in at the airport"

(Netherlands)

Trip Verified | Amsterdam to Malaga. Rubbish airline, it's enough that they charge you extra for a piece of luggage. But they charge an extra 55 euros if you check in at the airport (less than 2 hours in advance). Will be flying with airlines that represent the real costs from now on.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAmsterdam to Malaga
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"extra fee for check in"

(United States)

Trip Verified | Athens to Santorini. Terrible experience ever with Ryanair. Not only they charged me for every single useless services, they were very rude and obnoxious. It all started at the check in counter. They refused to answer questions directly and they were not professional on handling baggage at all. They almost damaged my luggage right in front of me. Even though I paid for every piece of luggage a head of time, at the counter they charged me 49:00€ for the luggage I checked in. To pay that charge she sent me to another counter pointing to a row of counters, refusing to provide information as why I am going there and Ordered me "go there!". Here this, on that counter which I don't know the name, they said we don't know why she didn't explain and they referred me back to her, but before they sent me away and charged me 68.00€ for not checking in ahead. Again rudely they said; "DON'T YOU READ YOUR EMAIL?! WE SENT AN EMAIL THAT IF YOU DON'T CHECK IN AHEAD OF TIME WE WILL CHARGE YOU." It was too close to my departure so I had to run, but at the gate when I checked that reminder, there was no mention of the extra fee for check in.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAthens to Santorini
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I tried to check in online"

(New Zealand)

Trip Verified | I tried checking in to their website days before the flight but it does not give me my boarding pass but it says checked in, when I arrived at the airport I tried to check in online but it won’t let me. They said I can’t check in online now because it’s too late even though the flight is not until 3 hours time, therefore I Paid extra to get the boarding pass and the customer service was useless. Can’t believe how ripoff this airlines are, and how stupid their system is. I wouldn’t recommend this airline to anyone.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePrague to Brussels
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no