Ryanair

✅ Trip Verified | This is my tenth flight with Ryanair this year - and eight of the 10 flights had delays - usually between one and two hours, but we had more than three hours too! There is basically no way anymore that you can convincingly plan longer trips with them, for example a train journey after arrival, because you never know when you arrive. Today, we are loosing another train ticket that we bought ages ago in advance, when we still believed that some delays are exceptions to the rule, rather than the new rule. Even back then, we already calculated with a one and a half hour Ryanair delay, but that is just not good enough for that "never on time airline". To make things worse, according to EU law, they only have to pay compensation from a three hour delay, i.e. most delays go without any sanction, meaning a contribution from Ryanair for the additional expenses their customer have to pay. Long live neoliberalism? Add to that the non-existing Ryanair customer-sevice, which leaves you in the dark about new departure time, gate changes etc, and you have the worst package you can possibly buy. What can we customers do about it? At first, let us please stop buying drinks, food and other items on flights that come with more than half an hour delay. We should not reward such an airline for what they do to us. And then better check always the prices of competitors: Eurowings, EasyJet, Vuelin, Wizzair, anything that stays within a reasonable price for the package might be worth considering.

✅ Trip Verified | We have a return flight from Gatwick to Alicante. The issue started with online check-in. The application has constantly faild. At the end we make the registration front London to Alicante it was takes a lot of time. Even with this registration we cannot get boarding pass and gave to go to the desk. On the way came back we tried to make check-in online but it always faild. We have to go to the desk and make the registration. The airport charges us 30 euro per person. I tried send my issue to the Ryanair compliance dept, but all of the answers was like " Change device, you have to talk on the chat and etc" Just wanna get back my check-in fee . Nothing, just feeling you talked to a wall. I have very bad experience with the company and will try to avoid it in the future.

Not Verified |   Couldn’t find any reason to complain. Outbound flight on time, clean aircraft and Cabin Crew friendly and well presented. Great value for money. It was cheaper to fly to Dublin for the day on Ryanair rather than go to London from Bristol for the day by rail. Although the seats do not recline, I thought the leg room was fine. I have flown Ryanair several times over the years and have come to the conclusion that as long as you stick to the rules with regards checking in on line and adhere to luggage sizes, journeys are hassle free generally. Flight was late on the return leg but they emailed an apology before the dedicated check in time. That didn’t bother me personally. Their website is designed to capture more money related to seat allocation, earlier checkin, luggage upgrades, insurance, etc etc but they are optional and as long as you know what you want, there is no obligation to increase the price of your journey. I find their website and online check in very easy to use. I’m a pensioner and I’m grateful Ryanair offers fares at great value.

✅ Trip Verified | The duration of this flight is 1h and 20m but we stayed inside the freezing plane one more hour, allegedly not Ryanair's fault but Lisbon's airport. Eventually they turned on the heat when it took off but when approaching Madeira the coldness was back. As usual, dirty plane.

Not Verified | Play the game and you'll be fine. Got a return flight from Leeds Bradford to Faro for £101. I booked 3 months ahead, didn't reserve a seat, and took only a small bag. Had my boarding pass both on my app, and in paper format (just in case). Took my own food and drink on the plane, didn't buy any of theirs, and didn't buy any of their duty free etc. It really does pay to do your research. At Leeds Bradford someone had lost their boarding pass (I think that cost them £60), while at Faro someone's cabin bag was too big. That had to go in the hold, and I expect that cost him. He said it was OK at Leeds, but maybe he got away with it there. My old bag would have been too big, but I checked Ryanair's website, and bought a new and conforming bag for £9.99. I'm 6 foot tall, and the leg room is tight, but just about OK for a 3 hour flight. The seats were uncomfortable though and needed more cushioning. The outward flight took off and arrived on time. The cabin crew were friendly and efficient. No hard sales pitch for food, drink, duty free. The announcements could have been clearer, but that was down to the Portuguese captain. The return flight was about an hour late taking off, due to delays experienced earlier in the day. This happens. Allow for it. They made up 20 minutes and the plane landed at Leeds Bradford 40 minutes behind schedule. Absolutely no complaints whatsoever and fantastic value for money. I'd reckon that the negative views on here are hugely in the minority. In some cases things have gone wrong, but in others part of the blame must be with the posters who haven't researched and prepared well.

✅ Trip Verified | Most importantly Ryanair took me from A to B, safe and in a new plane. However, often flying with Ryanair is a tiring thing. The boarding process can simply be a pain as between scanning your pass and effectively letting you on the plane they let passengers stand in line for long time, often in cramped places. Surely it is to assure everyone is there, can board quickly and enable the closing of the doors of the plane on time, but is quite a torture (many other airlines try to avoid such thing, probably with more differentiation of boarding groups). Furthermore, on this specific flight, the crew truly was a pain trying to sell all kind of “Duty Free” (non existing, as it was a domestic flight) items. The announcements took a full 10 minutes on a 60 min flight (sum it up with the safety instructions, buy on board of catering items, pilot’s message(s) etc), reading out all kind of “special offers” for more or less low ranking articles and was loud. Most “refined marketing action” was the seat belts sign to be turned on, for no reason whatsoever (quiet flying conditions), to assure proper sales of articles.

Not Verified | One of the biggest rip-off companies out there. They give flights at good prices, and then will find any possible way to charge you additional money an make your trip as expensive as possible. Want to cancel your reservation within 24h from the purchase? Not possible. Need some time to choose which luggage you'll need? Be ready to pay double price for that, right after the booking. Want to change your flight? Double price just for the fees. They are tracking everything you do in their app to show you higher prices wherever they can. Customer service replies but doesn't help at all. 100% shameful company.

✅ Trip Verified | Took four flights with Ryanair this autumn, Nuremberg to Thessaloniki return and Hahn to Vilnius return. Flawless job. All four flights were pleasantly uneventful, departure and arrival strictly on time (that was especially crucial for me because I needed to take a bus for a consequent journey and a late arrival could be an issue). Very quick check-in and boarding (almost no queues), I'm being amazed with such efficiency of processes again and again. And, of course, really cheap prices (especially to Vilnius, they are even cheaper than bus tickets for the same route, but even to a summer holidays destination which Thessaloniki is, the prices are much more affordable than the competitors' ones). I chose Ryanair many times this year and the company haven't given me any reason to be disappointed so far. Well done Ryanair!

Not Verified | We were delayed for more than 8 hours at Oslo airport, Torp. We filed a complaint and Ryanair contacted me directly with this message and have now paid me more than EUR 500: "7 Oct 2023, 05:51 GMT+1 Dear Nils Erik, Thank you for your reply. We sincerely regret the delay on your flight FR3278 from Oslo Torp to Gdansk on the 12/12/2022. We wish to confirm that a transfer for the sum of 5652.02 NOK (equivalent to 250 EUR per customer and 386 NOK for meal expenses) has been authorised by Ryanair in full and final settlement of your claim under EU261." I am so satisfied with Ryanair for this.

We flew a few months back to Paphos with ✅ Trip Verified | Ryanair and we decided to book again for end of October. Unfortunately a war broke out in Israel and the whole world knows what is going on. I spoke to Ryanair Customer Service and explained that with the current situation with friends and family missing we can’t possibly go on vacation, and if under the circumstances we can exchange our dates. I was told that the flight has not been cancelled by the airline and therefore we are not eligible for a change or refund. I find this indifference quite appalling from the airline, as no one is cancelling for the sake of it, and under these circumstances some leniency should be given by the company.