Ryanair

✅ Trip Verified | I only carried a small backpack on my back, and a gift bag for my grandchildren, with two bears. The employee charged me 35 euros for the small gift bag. These people are prepared to rip you off. I will never return with this company. The mistreatment of passengers is unacceptable.

✅ Trip Verified | Ryanair provided a very punctual reliable service. Follow the rules and there are no problems! Friendly crew. My only concern was the steep stairs down to the boarding area at Stansted airport and no help for the elderly passengers.

✅ Trip Verified | My recent flight with Ryanair from Lisbon to Stansted turned into a nightmare due to the behavior of two crew members. Their actions made the journey highly inconvenient for my family and several other passengers. It seemed their main objective was to extract extra money from travelers for baggage, which created a tense and unpleasant atmosphere during boarding. The trouble began when a passenger in front of us was forced to pay for their bag. We voiced our concerns, hoping for some empathy from the crew member. Unfortunately, this only seemed to provoke them to target us next. On a hot day in Lisbon, we had placed our jackets in a foldable bag, adhering to the baggage policy. However, as we were being briefed on the rules, we put our jackets on. After a discussion with a colleague, the crew member allowed us to proceed. While in the queue, one of my daughters removed her jacket and hat. Suddenly, the same crew member appeared, ordering us out of the line and threatening to deny us boarding. Despite explaining that nothing had changed since they had previously allowed us through, they remained stubborn. They called another crew member over, and both of them joined in a verbal assault. They disregarded the fact that the extra bags were gadgets belonging to my child and wife, insisting that we could only carry four bags. Our attempts to explain were met with increasing dismissiveness. Their conduct left a lasting negative impression, overshadowing what should have been a smooth and stress-free journey. I am deeply disappointed that Ryanair employs individuals who lack professionalism and take their frustrations out on innocent customers. This experience was disheartening, leading me to question whether I would choose to fly with Ryanair in the future.

✅ Trip Verified | Be very careful when flying with this airline Even when their own app isn't working, preventing you from checking in online, they will still charge you for checking in at the airport. They charged me an extra €165 to get me and my family home, even though it was their app that was at fault. €165 to print off 3 pieces of card. When I complained to the airline I received an email explaining to me how to use the online check in, the same online check in I used for my outbound flight, the same online check in I tried to use for my return flight, the same online check in that wasn't working for my return flight. Presumably a stock response to fob off their most valuable asset, their customers. The flight itself was fine, no frills as expected, minimal legroom, as expected. The food and drink was actually quite good but expensive for what you got. Flight attendants were professional, friendly and attentive. Boarding wasn’t ideal, crammed on to 3 buses to be taken to the plane, then only boarding at the front of the plane despite stairs also being at the back. I didn’t check in any luggage, so I can’t comment on this.

✅ Trip Verified | Another chaotic day of travel, with overcrowded airports, waiting, delays etc. Definitely no fun, but surely not the airline to blame for the frustration. Ryanair is cheap and is used by many people, and when you travel with it, you are one of them. No luxury to be expected, but this airline also doesn’t pretend anything, which in these days I highly regard (compared with many so-called "Premium Airlines"). It is an airline, which doesn’t make vague promises and sticks to what it is: a low cost airline, which will take you safely from A to B. Bring your headphones though, as constantly they are communicating about onboard sales, lottery tickets, phone cards etc.

✅ Trip Verified | An average no frills Ryanair flight. The plane was 20min late but that was not a problem. Staff was friendly and the flight pleasant. I recommend them as I've never had a bad experience flying with Ryanair.

✅ Trip Verified | The worst airline experience I have ever had. NEVER EVER use this airline, the staff were rude and unhelpful. I barely caught my flight, but if I had listened to Ryanair staff I would have missed it. I was travelling on my own with an infant and they showed no interest in helping me.

Not Verified | Terrible service! Unbelievable treatment of the people in Krakow! I have never seen such a lack of culture. They were charging all the people for the backpacks everyone is always traveling with (for example mine is the north face jasper). They took my little backpack away where I always travel with it and no one is making any problems. Now it will be all damaged, if I'd know I would wrap it! In any case it's the last time I use this airline. Not the first time not the last time I have problem with them.

Not Verified | I had a trip Porto - Milan - Bristol, after Ryanair cancels my flight a few hours before the flight with no alternative options for me to fly to Bergamo, I asked for a refund for the second flight leaving Bergamo. Everyone can tell that the second flight was also affected but Ryanair doesn't allow me to cancel, refund or pay 45€ to change the flight, the flight cost 27€ - why does changing a flight costs more than paying for a new one?

Not Verified | We had a wonderful holiday in Italy which was dampened by the treatment of Ryanair staff at the Fiumicino airport. Ryanair disguises their prices as low, but they purposely try to trick you and find everything wrong with your booking when you are at the airport in order for you to pay extra fees (which you are forced to pay because you are desperate to get onto the flight). I first witnessed an older couple so excited to be on holiday but rudely told by the counter staff that they did not check in on time so they have to pay €100. I was saddened by this as the couple looked so old and were taken advantage. They make it very difficult to check in online (you can only do it within a ridiculous timeframe) so once again you are forced to pay the fees. The staff at the counters before boarding also treated my sister like a criminal because her bag was a little larger then regulations. Screaming at her and embarrassing her, it was so sad. This is not how people should be treated when they are happy to go on holiday and work very hard to get time off. I implored with the staff that there was no reason to be rude. To top it off, when we arrived in Athens, our friends suitcase was broken. I would not recommend Ryanair and it would be better off going with another airline even if it costs more as you end up paying more with Ryanair after the additional fees they trick you into paying once you are at the airport.