Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1505 reviews
5/10
3 star Skytrax Rating
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1/10

"delayed about 7 hours"

(Czech Republic)

Not Verified | Paris Beauvais to Prague. Never again. The flight was delayed about 7 hours. No apologies. No food, no drink. Nothing. Only thing they do was that they add an hour or two to the departure. The airport in Paris - Beauvais is too small, people are lying on the floor, there’s no place to sit.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis Beauvais to Prague
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"there was a 2h 30min delay"

(Greece)

Trip Verified | Athens to Thessaloniki. Used the app to check in and everything was going fine until I reached the gate, about 40 minutes prior to departure, only to find out there was a 2h30min delay. We received a 5€ e-coupon which could be used in various stores. According to the airline this was due to a technical fault, and we had to wait for another plane that was coming from Warsaw. I'm sure they knew of the delay earlier, but somehow they missed informing the passengers. On the other hand Ryanair uses the satellite terminal in Athens, which is a bit far, however passengers walk to the aircraft and they can use both front and back doors to enter, so this is fast and easy. The flight cost 24€ return, so it was very cheap.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Thessaloniki
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a horrible experience"

(United Kingdom)

Trip Verified | They probably need more passenger on the plane cause it looked like they add seats till people don't have any space for the legs anymore. The only position allowed is a straight rigid firm sitting. Impossible relax, impossible stretch, impossible rest! And that's why they reduced the bag sizes cause they're embarking more ppl on the same plane. It was a horrible experience.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStansted to Copenhagen
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible service and hidden fees"

(United States)

Trip Verified | Lisbon to Frankfurt. Horrible service and hidden fees doubled the price of the tickets day of the flight. This is a joke and the smugness or the representatives that send you from one to another is indicative of how common this is for them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Frankfurt
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"another £40 at the gate"

(United Kingdom)

Trip Verified | Manchester to Lanzarote. The worst customer service and business skimming is untrue. Even though you’ve paid for the flight and the check in bags, they rinse you for every penny you can get, I paid £20 to be billed another £40 at the gate for not checking in a bag, then almost missed my flight as they wouldn’t let me through with my bag as it was .24kg over the weight. Don’t use this airline, just that little bit extra to get that much more. With Ryanair you pay for the extras then they don’t matter anyway, then the extras you pay for don’t get used. Seriously avoid this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManchester to Lanzarote
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"value for money"

(United Kingdom)

Trip Verified | I found Ryanair fast, efficient, organised and value for money. Cabin crew were friendly and very helpful. Would certainly recommend Ryanair and will certainly travel with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelfast to Prague via Stansted
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Great, easy, quick flight"

(United States)

Trip Verified | Great, easy, quick flight to Stansted. Ryanair has such a bad reputation but I dont understand why. If you follow their guidelines, you wont get charged, its that simple. Everything in-flight was clean and tidy, although there is no inflight entertainment.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdinburgh to Stansted
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst customer service"

(Spain)

Trip Verified | Manchester to Madrid. I have flown with Ryanair many times and none of these trips were ever pleasant. But more recently in January I experienced the worst customer service and a charge to my credit card by Ryanair without my consent. They have introduced their new cabin bag policy which is utter garbage, because when you opt for the priority this not available, so Ryanair can charge you an extra £25 at the gate. As for the charge to my credit card for flight I did not take nor was I acknowledged of this transaction, Ryanair’s response was very blaze and told me there is nothing they could do about it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Madrid
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Good experience"

(Spain)

Trip Verified | Palma de Mallorca to Madrid. The boarding was really quick, the aircraft took off on time and the bags were already in the belt to collect when I arrived. Crew was really nice. Good experience.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePalma de Mallorca to Madrid
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Overall a good experience"

(Spain)

Trip Verified | Barcelona to Palma de Mallorca. Fast boarding, crew was nice and professional. Landed on time, check in bags already on the belt by the time we reached it. Overall a good experience.
AircraftB737 800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBarcelona to Palma de Mallorca
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes