Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1575 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
4/10

"drunk lady on the flight"

(Ireland)

Trip Verified | Dublin to Malta. I flew recently with Ryanair and normally have no complaints, play by the rules and you can get a good deal. I dont buy priority which is farcical, bring a hold all, People were bring rugsacks and putting them in the overhead bins, also dont opt for seat selection, they will rob you at 10 euro a seat to ensure you are sitting together, I opted for random allocation for me my 12 and 13 year old and look at the screen shot, a whole row free but we are dotted all around the front of the cabin. I saved myself 160 euro by not opting for priority and not selecting seats On the outbound flight, my clothes got destroyed with someone else's chewing gum that was left on a seat and I only discovered this when I was leaving airport, my jeans and coat had to be placed in the freezer and while I was able to get the gum off my jeans I couldn't retrieve my coat at all. Also there was a really drunk lady on the flight, allowed to get on the plane drunk and the staff kept serving her the whole flight. When the plane landed she was inebriated and the staff escorted her quite roughly and deposited her on the transfer bus, the lady was three sheets to the wind, they did not arrange any assistance for her and it was left to me and my husband to get her through security and try to get her to a taxi, she was staggering and shouting and could have been abusive. Why allow a drunk person on a flight? Why keep serving a drunk person who is over the limit and a risk to themselves and others? Does sales targets over-ride customer and flight safety? Where does their duty of care end? Ryanair need to update and tighten the policy on drunk customers and conduct expected from passengers.
AircraftBoeing 737-400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Malta
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pricing ending with a rip off"

(United Kingdom)

Trip Verified | Bristol to Tenerife with Ryanair. Deceivable pricing ending with a rip off. Bought the tickets to find out that I cannot check in earlier than 48 hours without buying their expensive seats. Same problem with the luggage, no priority availability (everyone in the plane has priority now, no place to leave your luggage) had to buy their expensive hand check in luggage. On return everything is even worse because all the prices paid on the way out have been increased. Also, no availability to buy the seats to stay next to your wife. I advise everyone to use another company as much as possible. You pay more in the beginning but you avoid this long set of different ways to rip you off.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBristol to Tenerife
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"fraudulent and absolutely unacceptable"

(Germany)

Trip Verified | Together with my wife and my two kids (3 and 10) we were going to Copenhagen for a weekend trip. We booked Ryanair from Stuttgart because the offered price was attractive. I’m flying quite a lot for work and I am used to normal flight practices. However, what Ryanair is doing is just fraudulent and absolutely unacceptable. For the flight to CPH we checked in through the internet, printed our boarding passes at home and everything was ok. In Copenhagen we stayed in an apartment without access to a printer. Also, I didn’t know checkin had to be done a minimum of 2 hours in advance through the internet, as this was not mentioned at all on the Print-outs of the e-tickets. Upon arrival at the checkin area, we were informed we had to pay 60 EUR per person because our checkin was not done on time (we arrived there 1h and 50 minutes before flight time), which meant an additional Eur 240 for the 4 of us. We were not the only ones concerned and just next to me was a handicapped couple, which also needed to pay. Such kind of business practices are just unbearable and fraudulent, because this information was not mentioned anywhere. Apart from Ryanair I totally do not understand how airport staff can accept such business behaviour, because at the end it’s them who force the people to pay. These people are no Ryanair employees, in fact there is no Ryanair office, nor Ryanair employees in the whole of Scandinavia. Also in Stuttgart airport there are no Ryanair people present at all. I would feel ashamed pushing through such policies on the back of the customers and I do not understand how people can go to work every day under such circumstances, because obviously they have to deal with many unhappy and sometimes angry passengers, who just feel nailed by such business practices. Well, I learned from this experience that I will never fly Ryanair again, neither for work, nor for holidays. And for sure my two kids will never fly Ryanair again either. So they have lost two potential customers immediately and two future potential customers. I honestly hope more and more people will boycott this company so that it disappears from the market. The sooner, the better.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCopenhagen to Stuttgart
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I have never had this happen to me"

(United States)

Trip Verified | London Gatwick to Dublin with Ryanair. So like many we got hit with the not confirming our tickets. When we ordered or received confirmation about flight never did it mention anything regarding us needing to confirm. I have flown quite a bit and I have never had this happen to me. We apparently missed the check time by less the 5 min but they wouldn't accommodate or help out in any way. Service staff are not helpful or kind among other things. Don't ever waste your time with this company.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteLondon Gatwick to Dublin
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"bye bye Ryanair"

(Mexico)

Trip Verified | Krakow to Rome. The only thing that makes me happy is that I’m not alone. They just stole 62 euros from because I didn’t do the check in online. I never received the email with that information. Don’t know who created this but like many other reviewers, bye bye Ryanair. You are the most dishonest airline in the universe! Never flying them again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKrakow to Rome
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"found a flight with easyJet"

(United Kingdom)

Trip Verified | Alicante to Birmingham. After an absolute nightmare of a day finally in a car on the way back from Liverpool. Booked return flights from Alicante a while ago, I did this on the phone with a member of staff who went back over all information with me and had it correct. Today we get to the airport to get on our flight for hem to tell us that my 11 year old sister is our down as a 1 year old and doesn’t have a seat, so to this we go over to Ryanair help desk to discuss it with them and from the minute we get there they are nothing but rude to us and insist it’s our fault and they aren’t going to do anything to help. They come out start talking to one another pointing at her and laughing, to then tell us that we are to leave her there alone and the rest of us to get on the flight. I asked them how that works considering their policy states any child under 16 not accompanied by an adult can not fly, they then tell us that is we aren’t to stop and be quiet they will ban all 5 of us from flying! We finally found a flight with easyJet that wasn’t til midnight and we have finally arrived home.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlicante to Birmingham
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
2/10

"won't be flying Ryanair anymore"

(United Kingdom)

Trip Verified | Stansted to Naples. They made me purchase Priority 2 cabin bags for the way back without telling me it was already sold out for the way out. This cannot even be refunded! I won't be flying with Ryanair anymore. Customer service charged me 13p a minute and they did not pick up for 15 minutes. Chat do not get answered before an hour.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStansted to Naples
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"announcements only in Italian"

(Hungary)

Trip Verified | Everything went well until a technical issue. The plane had pushed back, then started to taxiing but after about 30-40 meters it just stopped. We saw some cars around the aircraft and later on the crew announced a technical issue. It was about hydraulics. But the all the announcements were only in Italian, what is quite strange, especially on an international flight. I have never experienced that even on internal flights. Cabin crew should not be that lazy. Anyway, afterwards our 1 extra hour in the plane everything was good and we arrived back to Barcelona with a smooth flight.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBologna to Barcelona
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"It's their loss"

(United States)

Trip Verified | April 2019. I was traveling all around Scotland 3 weeks before my Ryanair flight. I didn't have access to a printer so I couldn't print my boarding pass. I got to the airport 15 minutes late or 1 hour and 45 minutes before my flight, only to find that they were hitting me with a 55 pound penalty. As a senior citizen, I pleaded my case with the ticket agent and she said it was policy not to waive the fee. Now keep in mind the 55 pounds was more than double the price of my ticket. So I said I'm better off just re-booking my flight and not paying the 55 pound fee. They said, "no you can't do that the flight is booked." However, if I pay the 50 pounds in addition to what I already paid for the ticket, they can find a seat for me. That was just terrible. They may have robbed me the 55 pounds this time, but do you think I will ever fly that airline again? No way! Not only did they lose a customer, but they lost any future business. Whoever the marketing person is who came up with that policy should be fired. It discriminates against Americans because we don't see this type of fine or penalty for not checking exactly 2 hours before a flight. I flew a different airline on the way back. It's their loss. Join the boycott and save other travelers from being robbed.
AircraftBoeing 738
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Venice Treviso
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"disappointed in Ryanair service"

(Ireland)

Trip Verified | Gdansk to Dublin. I am an Irish citizen currently stranded in Poland after losing my passport on holidays. I have my government ID and drivers license with me. At the airport, I was allowed to check in and get through border security. Ryanair staff at the gate for the flight refused me entry, offered me no refund, no help and didn't even allow my checked bag to go back to Ireland with my partner whom I was traveling with. Thanks to Ryanair, I had to miss my flight, travel 400kms with a heavy bag to Warsaw to the Irish embassy for travel documents to be made and book another flight home that will take 20 hours (9 hour stopover in Frankfurt). To say that I am disappointed in Ryanair service is an understatement. Never again
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGdansk to Dublin
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no