✅ Trip Verified
| I wish I could put zero stars. My family and I were flying from Menorca to Madrid over the summer. We got to the airport two hours before the flight. There was only one person at the counter doing the check in for the whole plane. We waited 1 hour and 20’ to be exact until we got to the counter. The person at the counter tells us we don’t have the boarding passes printed. We had our reservation print out but not our boarding passes, I had tried to do the check in the day before with no luck. Since I was traveling with scattered internet and no printer available, we assumed we would be able to check in at the airport but no. We were sent to another counter at the airport with a Ryanair supervisor who started to mistreat myself and my family. She said we had to paid €220 as a penalty for not having our boarding passes. Of course we were not happy about this but we handed out our credit card and asked her name or employee identification number so we can later make a complaint about her mistreat to the company. She did not like that. She refused to give that information as well as taking our Credit card saying "Why should I give you my name, I don't have to". After these unfortunate exchange with her. I grabbed my phone to see if I could find any way to get the boarding passes online. She accused me of taking a picture of her, which did not occur. I offered her to check my phone and confirm that I wasn’t filming or taking pictures (the airport police confirmed what I was saying was the truth later) and she refused to do that as well. Her assumption was wrong and decided to punish us denying to let us board on this plane or any future Ryanair flight. We asked for help, to see if we could talk to anyone else (any reasonable person), she refused to help or to refer us to any other place that we can address our concern, she wouldn’t talk to us. We asked for any airport authority or for the police to help us out to no avail or response from anyone. In our desperation for help since we were missing our flight my husband had to yell in the middle of the airport calling the police for help to be able to get some attention but no one came. Finally we went to a different company counter and asked them to please call the police for us, the finally called them. Not only we were humiliated by this person who showed abused of her authority but we had to buy new tickets for €1000 and got stuck at the airport for 9 hours for a total arbitrary decision of someone who couldn’t prove any bad behavior on our end. The airport police finally came, we talked to them for a while, we were quite altered by the situation by then they said they could not give us any information of this person and had no authority on the flight since it was owned by a private company so they could not help us. After complaining to Ryanair, they did nothing, they don't care about their customers, they just want your money.