Ryanair

✅ Trip Verified | A quick flight from London to Dortmund for the weekend, to visit a friend. As has always been the case for me with Ryanair - perfect. They don't make any claims about being premium or special - they offer value and efficiency, which is what I got, as usual. Flight departed 5 minutes late, and arrived 25 minutes early. Efficient cabin crew, great value fare. If you remember that Ryanair is basically a bus with wings, you'll never be disappointed.

✅ Trip Verified | Overall quite satisfied with this Ryanair flight. Was on time and bags were delivered very rapidly. No entertainment or drinks but that’s to be expected with a budget airline.

✅ Trip Verified | In 17/04 I took the flight FR15 from Stansted/London to Athens/ Greece. 1) Previous day, in 16/04, I spent 4 hours trying to check in, but their website kept failing, not allowing me to complete it. 2) Their "Chat-service" was useless, as I was chatting with a computer, NOT with a human, and computer couldn't offer a solution to my problem. 3) In 16/04, I emailed their Customer Service, but there was no help, apart from a general email. In 17/04, when I arrived in the airport, they charged me 55 pounds to do the check-in, otherwise, they wouldn't allow me to fly. I felt blackmailed. I showed them the emails I sent to their Customer Service the day before & I showed them the screenshots from my computer, proving that IT WAS THEIR WEBSITE that kept failing. They were adamant, in charging me 55 pounds for the check in. Ryanair, introduces itself as "a low cost airline", but THIS IS NOT TRUE. Surprise charges are awaiting the unsuspected customer. Never again with them!

✅ Trip Verified |  A 40 min flight with Lauda operating for Ryanair. The plane was old and seat pitch was very tight, the crew was very friendly and professional. We had a delay but the captain kept us well informed. A pleasant experience and well worth the money.

✅ Trip Verified | Frankfurt Hahn to Vilnius return. Incredible experience. What I was mostly impressed with is ultimate efficiency of Ryanair, every process is executed very fast. No enormous queues anywhere - check-in, boarding/disembarkation and baggage claim were executed super quickly, none of these took more than 10 mins - which is very often a disaster when choosing "legacy" airlines. (In addition to that, there were no queues at security control as well at both HHN and VNO - but it's out of airline's responsibility). The cabin crew were polite and helpful, but not annoying - also an excellent job done. And - last but not least - of course, very reasonable fares. The only trouble was that the flight was slightly late (~20 mins) in both directions so I had doubts if I will be able to catch the bus for the following parts of my trip, but luckily everything went smoothly. Will definitely choose Ryanair for my future trips.

✅ Trip Verified | Very bad experience. The flight was delayed almost 4 hours. Had to pay for all refreshments which were ridiculously expensive although their policy said the refreshments were free if the flight was delayed more than 2 hrs which was. I will avoid this airline in the future.

✅ Trip Verified | Would like to pass a feedback to Antonio and all cabin crew who operated FAO-STN flight on 22nd of April. Grooming and customer service skills were met to a high standards. Friendly approach made a flight experience even more better and relaxed. Well done guys!

✅ Trip Verified | I had thought Ryanair would have improved over the years, but I was completely wrong. The cheap flights are completely offset by added charges. Firstly with bags, the size they provide as acceptable cabin bags are miniscule - barely enough to fit a days worth of clothes and items - so we purchased a cabin bag. The cabin bag they allow is the size of a usual carry on; the small wheeled suitcases so many people use. However when we got to check in, everyone with us (after the priority boarding) had these suitcases with no problem? We paid to have a bag checked in, when everyone else carried theirs on with no problem. That was £55 extra. We then had to pay to sit next to each other, as I was travelling with my partner. We paid for this on one flight, and for the return flight we checked in as soon as online check in was open. Even though there were only a couple of seats already booked and the entire plane was empty, it deliberately seated us far apart in order to make us pay more. When it says they cannot guarantee you will be seated next to each other, take it to mean they will deliberately seat you far apart in order to get more money from you. Finally on the flight, having a flight attendant scream right next to you, as they yell at their colleague at the other end of the plane was interesting. Even more so was the aggressive way they do anything. I walk using a walking aid, and I called up to check this was ok before I boarded. After being told it was ok and that I would be able to keep the walking aid between my legs, an attendant roughly grabbed it on the flight and shoved it into an already full overhead locker, and then slammed it shut several times until it closed. This cracked and damaged the walking aid and I've now had to purchase another. When I submitted a complaint about this, I was told I needed to have filled in a particular form at the airport. I have never had an attendant damage the items I use to walk around before, and at no point does it say that if anything is damaged you need to fill in a form at the airport. I was then stuck in a loop of calling in to discuss this issue, being told to reply to an email and then being told they would do nothing as this form was not filled in. Ryanair remains a predatory airline - you will not pay the low amount you see online. Avoid them, and give your money to any of the other budget airlines if you're looking to save money. Will never fly with Ryanair again.

✅ Trip Verified | Got us late both ways. Also caused us to miss a following train. Saw confusion on their bags policy. A guy paid for it but they didn't allow him baggage for some reason, which wasted everyone's time. At arrival in London on return flight, they didn't open gate for 30 minutes after stopping the plane.

✅ Trip Verified | Bad company who seeks to take your money, extra costs from the moment you start your order to the last moment of the departure. The highlight was checkin in fine which will surprise you at the airport if you don’t want to pay the extra cash for choosing a seat.