Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1475 reviews
5/10
3 star Skytrax Rating
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1/10

"A cheap company"

(United Kingdom)

Not Verified | Bucharest to Paphos. Very disappointed. We have to wait outside, after gate check in line for aprox 40 min. Cold wind was blowing, and we were together with our 2 year old daughter. Not to mention 2 hours delay on the way there. A cheap company. And nothing else
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBucharest to Paphos
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very bad experience"

(Spain)

Trip Verified | Very bad experience flying with Ryanair from Tenerife to Madrid, they are waiting for your faults, and if you dont pay abusive extra bills, you dont fly. Never again, at the end, cheaper with any other company. Always the same, lets see if I learn it and remember this for next time. 55 euros the paper in black and white that I show you, printed.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTenerife to Madrid
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"getting worse and worse"

(Sweden)

Trip Verified | Ryanair is getting worse and worse. Allocating people travelling together in seats far away to one another in orher to have people to pay more money is really shameful. How can you be so greedy to put safety and comfort in second place? The airline reached the lower point to me. As much as I can I'll try not no flight with them anymore, even if that mean paying more for another flight.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteStockholm to Milan
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"policy is meaningless"

(United States)

Trip Verified | Dublin to Edinburgh. Ryanair refund policy on their website states that the serious illness of a customer booked to travel may at the discretion of the airline be refunded. My daughter was unable to take a trip due to a positive diagnosis that included a Dublin hospital visit. I forwarded medical info as per Ryanair policy. Ryanair response: "Ryanair tickets are non-refundable. I sympathize with your circumstances but I am not in a position to process your request." There was no consideration given to the medical situation or explanation why my daughter's case did not qualify. Buyer beware that Ryanair policy is meaningless.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDublin to Edinburgh
Date FlownNovember 2018
no
3/10

"split people that travel together"

(United Kingdom)

Not Verified | Made two trips recently with Ryanair and on those two trips we left late (almost one hour). Boarding is slow. With their new policy of paying for the once free cabin luggage everyone has priority so its really just more of the same under a different name - this is my experience of observing their boarding process. Staff could be more friendly but that's not a major issue. They're polite and know what they're doing. Food looks expensive but smells good - so far I've only tried coffee so can't say much about it. The seat space is appalling. Also they really seem to split people that travel together when you select random seat allocation - I understand its random but seems quite unnecessary and makes it look like Ryanair only really cares about your money. Also, if you travel alone you're "random" seat allocation is the middle seat which is not that random as it should be.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteStansted to Lisbon
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"wait outside for half an hour"

(Poland)

Trip Verified | Leeds to Krakow. They made us wait outside at zero degrees for half an hour before the flight which was absolutely not acceptable especially for elderly and children.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLeeds to Krakow
Date FlownDecember 2018
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"answered me rudely"

(Philippines)

Trip Verified | Barcelona to Dublin. This is to make a complaint about Ryanair desk staff in Barcelona Terminal 2 who I asked about visa checks and answered me rudely. I asked about the boarding pass print since I can't retrieve it through the app since I'm not a European national. So when I asked for the print and stamp he told me, how can he stamp my boarding pass in my phone screen. I found it rude so I raised my voice a little high and asked him again only the he gave me proper instructions. This people should not be tolerated. Please make actions on it.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBarcelona to Dublin
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not book any special services"

(Germany)

Trip Verified | Weeze to Faro. At the end of October 2018 I booked my flight with full enthusiasm. In addition to the flight and hand luggage, I have also booked the shuttle transfer and paid. Unfortunately Ryanair did not pass my payment to the shuttle provider Viajes Russadir. This week it starts and will have to book another transfer and pay. I can advise everyone to book special services with Ryanair. Ryanair is pulling its own customers over the table. The "Support / Service" is the worst I have ever experienced. After about 30 emails I got the same answer that they can do nothing and I should contact the shuttle provider. What should they do? They did not receive the payment, that means no transfer. The last 10 reactions from Ryanair were then copy & paste: the position would remain the same and that the matter is now clarified. I visited the Facebook and read the running volume, that the support is bad or there is no compensation. So you can be lucky if everything runs smoothly or bad luck. In future I will not book any special services by an Airline. You have no trouble if the payment is not forwarded by the airline. Ryanair is not interested and withdraws from the responsibility.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteWeeze to Faro
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"We had to cancel our flight"

(United Kingdom)

Not Verified | Stansted to Belfast. We had to cancel our flight. That's when the complications occurred. nasty online system that produces few alternative flights, rubbish telephone support team who repeatedly put the phone down on you (this happened 3 times out of 5 calls!) and at the best of times while you've still got them on the other end of the line they are so foreign that they ask you to repeat every 10 seconds, and get muddled in between times! I got so frustrated that I am vowing never to use Ryanair again even if they are cheaper than Easyjet.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteStansted to Belfast
Date FlownDecember 2018
Value For Money 12345
yes
9/10

"I couldn't have asked for more"

(Malta)

Trip Verified | 3rd December Flight. Being someone who is afraid of flying I couldn't have asked for more. Getting up those stairs into the plane is the hardest part, I also wasn't sat next to my partner so I was very tence and a little upset. So after they noticeably saw me distressed the Captain and the stewardess first reassured me that I would be sat with my partner (at no disturbance to anyone else) and asked me if I wanted to see the cockpit to be reassured about the plane. Here I met the pilot, an extremely helpful and knowledge man who walked me though a few things, told me the weather conditions, direction of the plane etc. Anything and everything I need or could have wanted to know. I just want to thank the pilot and his crew for being so understanding. The food was great and the selection was good aswell. The plane itself was nice and very clean.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLuton to Malta
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes