Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2249 reviews
4/10
3 star Skytrax Rating
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10/10

"Well done Ryanair"

(Belarus)

Trip Verified | Took four flights with Ryanair this autumn, Nuremberg to Thessaloniki return and Hahn to Vilnius return. Flawless job. All four flights were pleasantly uneventful, departure and arrival strictly on time (that was especially crucial for me because I needed to take a bus for a consequent journey and a late arrival could be an issue). Very quick check-in and boarding (almost no queues), I'm being amazed with such efficiency of processes again and again. And, of course, really cheap prices (especially to Vilnius, they are even cheaper than bus tickets for the same route, but even to a summer holidays destination which Thessaloniki is, the prices are much more affordable than the competitors' ones). I chose Ryanair many times this year and the company haven't given me any reason to be disappointed so far. Well done Ryanair!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt Hanh to Vilnius
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"delayed for more than 8 hours"

(Norway)

Not Verified | We were delayed for more than 8 hours at Oslo airport, Torp. We filed a complaint and Ryanair contacted me directly with this message and have now paid me more than EUR 500: "7 Oct 2023, 05:51 GMT+1 Dear Nils Erik, Thank you for your reply. We sincerely regret the delay on your flight FR3278 from Oslo Torp to Gdansk on the 12/12/2022. We wish to confirm that a transfer for the sum of 5652.02 NOK (equivalent to 250 EUR per customer and 386 NOK for meal expenses) has been authorised by Ryanair in full and final settlement of your claim under EU261." I am so satisfied with Ryanair for this.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOslo to Riga
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“some leniency should be given”

(Israel)

We flew a few months back to Paphos with ✅ Trip Verified | Ryanair and we decided to book again for end of October. Unfortunately a war broke out in Israel and the whole world knows what is going on. I spoke to Ryanair Customer Service and explained that with the current situation with friends and family missing we can’t possibly go on vacation, and if under the circumstances we can exchange our dates. I was told that the flight has not been cancelled by the airline and therefore we are not eligible for a change or refund. I find this indifference quite appalling from the airline, as no one is cancelling for the sake of it, and under these circumstances some leniency should be given by the company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to Paphos
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very unpleasant to deal with Ryanair"

(United States)

Trip Verified | I have booked this flight as a part of an itinerary which included various others flights with other airlines. As a last minute situation (unexpected severe health issue) presented itself I had to cancel the whole itinerary and wanted to possibly reschedule the Ryanair flight. To my surprise I was confronted with the unpleasant situation in which there were no reasonable options. For any suggestion I proposed the company had a countermeasure/policy which will not allow me to make a change or if so, at a prohibitive price to the point that it would have been better to simply buy a new ticket. At the end the only option left was to cancel with no refund. It was truly very unpleasant to deal with Ryanair.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBergamo to Kefalonia
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"£165.00 as a penalty to get boarding passes"

(United States)

Trip Verified | I booked 3 flights through Expedia. I received no specific policy nor check in requirements regarding this flight from Expedia. I was at the airport on day of departure and had to pay £165.00 as a penalty to get boarding passes as I had not checked in online. I had no knowledge of this procedure, or fee. I had no choice but To pay this in order to fly with my sisters on this much anticipated vacation. I have repeatedly tried to speak with Ryanair to explain this gap in knowledge and unknown penalty fees.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Corfu
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay a penalty fee for my identical bag"

(Sweden)

Trip Verified | I took a Ryanair flight three days ago from Copenhagen to Vienna without any problem. Today, I took the return flight. I was this time told I must pay a penalty fee for my identical bag. I told them I came three days ago with Ryanair, with the same bag. Ryanair’s staff did not believe me. I offered them the ticket as proof. They ignored it and shouted at me to ‘pay the fine or you cannot board the plane’. I then removed a large duvet cover from my bag, after which the bag fit into their standard model box. Still, they ignored it, and repeated: pay or be left behind. Upon request, they also refused to give me their names, or the name of their manager. I must now reconsider my future choices.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Copenhagen
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

“this trip was pleasantly uneventful”

(United Kingdom)

Trip Verified | People get quite angry about Ryanair, and I can well imagine that if something goes wrong you are really in trouble. But this trip was pleasantly uneventful. So long as you understand the baggage and other rules, and don't (for example) waste money on priority boarding, it can be fine. I paid for a seat at the front, and fast-track security at Stansted. The flights were both about half-an-hour late, but other than that I've no complaints. And there seem to be fewer annoying announcements on board these days.
AircraftBoeing 737-8200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to La Rochelle
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"let me queue up for 7 hours"

(United Kingdom)

Trip Verified | Horrible, avoid at all costs. 28.8.2023 they cancelled my flight, they let me queue up for 7 hours. Refused to pay for transport and accommodation until my next flight 2 days later.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Vasteras
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"had no issues with Ryanair so far"

(Belgium)

Trip Verified | Charleroi - Carcassonne return. Both flights landed on time or ahead of schedule. Outbound was with one of their newer B737 MAX planes which offers less engine noise which was nice. Crew on the outbound leg friendly and efficient. Front crew on the return leg looked not motivated and not over friendly overall. Beverage and meal service efficient as always with good selections at ok prices. We have had no issues with Ryanair so far and they are often the only choice for certain destinations if you want a direct flight out of Belgium like in this case. Would still recommend them!
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharleroi to Carcassonne
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"seating is appalling"

(Portugal)

Not Verified | First time on 8022 and, although a nice aircraft and quieter than the 800, the seating is appalling. We were in row 26 and the pitch I measured at 27" - the least I have ever had to suffer. My knees were literally bruised blue afterwards and I did not buy a meal because it would have been impossible to eat it. I also had to wear my reading spectacles to read the information on the seat in front. Flight was on time and crew pleasant.
AircraftB733-8022
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEast Midlands to Faro
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no