✅ Trip Verified
| I booked a return flight from Berlin Schönefeld to Riga through Ryanair. After receiving my check-in reminder, I tried to check in online, but it wouldn’t allow me to select any of the buttons to proceed with the chek-in due to a technical error, so I tried again later that evening, but it was doing the same thing. I then tried checking in 3 times Tuesday the 9th, but it was still not working. The last time I tried was Wednesday morning 2 hours before my flight, but the site was still faulty so I went to the airport to check-in in person. The Ryanair service desk charged me an additional 60 Euro for late check-in. He said that he checked and that there was nothing wrong with the website. This was not true as I called their call center, and they confirmed that they had problems with their website as well as the app over those days. When I arrived in Riga, I saw on Facebook that other people was also complaining about the website not working properly during those exact days. I took screenshots of this as proof. We called Ryanair customer service on the Wednesday and one of the sales consultants confirmed that she is aware of the technical problems Ryanair was experiencing on those days. She said I should get the 60 Euro back without any problems. I wrote to Ryanair asking to refund me the 60. euros, but they replied saying that it is my responsibility to contact them in case their website is down, thus they refuse to refund me. I find this dishonest as a company shouldn't benefit fat the expense of a passenger from their own website being down. To add further insult to injury, the cabin crew insisted on measuring my hand luggage 3 times in between walking through check-in and getting onto the plane. It was like they were desperate to try and extort even more money out of me. Needless to say my luggage fitted in the frame, all 3 times. I'll never fly them again. Neither would anyone in my family.