Ryanair

Not Verified | Play the game and you'll be fine. Got a return flight from Leeds Bradford to Faro for £101. I booked 3 months ahead, didn't reserve a seat, and took only a small bag. Had my boarding pass both on my app, and in paper format (just in case). Took my own food and drink on the plane, didn't buy any of theirs, and didn't buy any of their duty free etc. It really does pay to do your research. At Leeds Bradford someone had lost their boarding pass (I think that cost them £60), while at Faro someone's cabin bag was too big. That had to go in the hold, and I expect that cost him. He said it was OK at Leeds, but maybe he got away with it there. My old bag would have been too big, but I checked Ryanair's website, and bought a new and conforming bag for £9.99. I'm 6 foot tall, and the leg room is tight, but just about OK for a 3 hour flight. The seats were uncomfortable though and needed more cushioning. The outward flight took off and arrived on time. The cabin crew were friendly and efficient. No hard sales pitch for food, drink, duty free. The announcements could have been clearer, but that was down to the Portuguese captain. The return flight was about an hour late taking off, due to delays experienced earlier in the day. This happens. Allow for it. They made up 20 minutes and the plane landed at Leeds Bradford 40 minutes behind schedule. Absolutely no complaints whatsoever and fantastic value for money. I'd reckon that the negative views on here are hugely in the minority. In some cases things have gone wrong, but in others part of the blame must be with the posters who haven't researched and prepared well.

✅ Trip Verified | Most importantly Ryanair took me from A to B, safe and in a new plane. However, often flying with Ryanair is a tiring thing. The boarding process can simply be a pain as between scanning your pass and effectively letting you on the plane they let passengers stand in line for long time, often in cramped places. Surely it is to assure everyone is there, can board quickly and enable the closing of the doors of the plane on time, but is quite a torture (many other airlines try to avoid such thing, probably with more differentiation of boarding groups). Furthermore, on this specific flight, the crew truly was a pain trying to sell all kind of “Duty Free” (non existing, as it was a domestic flight) items. The announcements took a full 10 minutes on a 60 min flight (sum it up with the safety instructions, buy on board of catering items, pilot’s message(s) etc), reading out all kind of “special offers” for more or less low ranking articles and was loud. Most “refined marketing action” was the seat belts sign to be turned on, for no reason whatsoever (quiet flying conditions), to assure proper sales of articles.

Not Verified | One of the biggest rip-off companies out there. They give flights at good prices, and then will find any possible way to charge you additional money an make your trip as expensive as possible. Want to cancel your reservation within 24h from the purchase? Not possible. Need some time to choose which luggage you'll need? Be ready to pay double price for that, right after the booking. Want to change your flight? Double price just for the fees. They are tracking everything you do in their app to show you higher prices wherever they can. Customer service replies but doesn't help at all. 100% shameful company.

✅ Trip Verified | Took four flights with Ryanair this autumn, Nuremberg to Thessaloniki return and Hahn to Vilnius return. Flawless job. All four flights were pleasantly uneventful, departure and arrival strictly on time (that was especially crucial for me because I needed to take a bus for a consequent journey and a late arrival could be an issue). Very quick check-in and boarding (almost no queues), I'm being amazed with such efficiency of processes again and again. And, of course, really cheap prices (especially to Vilnius, they are even cheaper than bus tickets for the same route, but even to a summer holidays destination which Thessaloniki is, the prices are much more affordable than the competitors' ones). I chose Ryanair many times this year and the company haven't given me any reason to be disappointed so far. Well done Ryanair!

Not Verified | We were delayed for more than 8 hours at Oslo airport, Torp. We filed a complaint and Ryanair contacted me directly with this message and have now paid me more than EUR 500: "7 Oct 2023, 05:51 GMT+1 Dear Nils Erik, Thank you for your reply. We sincerely regret the delay on your flight FR3278 from Oslo Torp to Gdansk on the 12/12/2022. We wish to confirm that a transfer for the sum of 5652.02 NOK (equivalent to 250 EUR per customer and 386 NOK for meal expenses) has been authorised by Ryanair in full and final settlement of your claim under EU261." I am so satisfied with Ryanair for this.

We flew a few months back to Paphos with ✅ Trip Verified | Ryanair and we decided to book again for end of October. Unfortunately a war broke out in Israel and the whole world knows what is going on. I spoke to Ryanair Customer Service and explained that with the current situation with friends and family missing we can’t possibly go on vacation, and if under the circumstances we can exchange our dates. I was told that the flight has not been cancelled by the airline and therefore we are not eligible for a change or refund. I find this indifference quite appalling from the airline, as no one is cancelling for the sake of it, and under these circumstances some leniency should be given by the company.

✅ Trip Verified | I have booked this flight as a part of an itinerary which included various others flights with other airlines. As a last minute situation (unexpected severe health issue) presented itself I had to cancel the whole itinerary and wanted to possibly reschedule the Ryanair flight. To my surprise I was confronted with the unpleasant situation in which there were no reasonable options. For any suggestion I proposed the company had a countermeasure/policy which will not allow me to make a change or if so, at a prohibitive price to the point that it would have been better to simply buy a new ticket. At the end the only option left was to cancel with no refund. It was truly very unpleasant to deal with Ryanair.

✅ Trip Verified | I booked 3 flights through Expedia. I received no specific policy nor check in requirements regarding this flight from Expedia. I was at the airport on day of departure and had to pay £165.00 as a penalty to get boarding passes as I had not checked in online. I had no knowledge of this procedure, or fee. I had no choice but To pay this in order to fly with my sisters on this much anticipated vacation. I have repeatedly tried to speak with Ryanair to explain this gap in knowledge and unknown penalty fees.

✅ Trip Verified | I took a Ryanair flight three days ago from Copenhagen to Vienna without any problem. Today, I took the return flight. I was this time told I must pay a penalty fee for my identical bag. I told them I came three days ago with Ryanair, with the same bag. Ryanair’s staff did not believe me. I offered them the ticket as proof. They ignored it and shouted at me to ‘pay the fine or you cannot board the plane’. I then removed a large duvet cover from my bag, after which the bag fit into their standard model box. Still, they ignored it, and repeated: pay or be left behind. Upon request, they also refused to give me their names, or the name of their manager. I must now reconsider my future choices.

✅ Trip Verified | People get quite angry about Ryanair, and I can well imagine that if something goes wrong you are really in trouble. But this trip was pleasantly uneventful. So long as you understand the baggage and other rules, and don't (for example) waste money on priority boarding, it can be fine. I paid for a seat at the front, and fast-track security at Stansted. The flights were both about half-an-hour late, but other than that I've no complaints. And there seem to be fewer annoying announcements on board these days.