✅ Trip Verified
| Worst airline for countless reasons. 1) Flight delayed by six hours. We were scheduled to depart at 6.05pm. Everyone had boarded the aircraft by 6pm, but we were told by flight attendants to disembark due to a "technical error on the plane". The flight was rescheduled to 12 midnight, but it eventually only took off at around 1am the next day - a total of seven hours of delay. 2) Zero accountability. Ground staff were completely clueless as to any protocol in times of delay. Worse still, for the next ninety minutes or so there was no follow up action and all passengers were just stranded at the boarding gate. We were told to "come check back every 30 min or so" and there was no assurance of what would be done. 3) Shamelessly tried to shirk responsibility. We were told we could make claims via the EU261 flight regulation. However when I submitted my claim, the airline had the gall to say the flight was "delayed due to air traffic controller restrictions, which was outside of our control", which was totally opposite of the technical errors that the air crew had stated. 4) Poorest ever customer service. I followed up with Ryanair customer service staff who had zero professionalism. He was nonchalant throughout the correspondence. The incompetence of this staff member is highlighted in the fact he redirected me to the CAA UK site despite knowing my flight had departed from Spain, and that CAA does not serve cases where the flight departs from other EU member countries. Overall, I regret booking flights from a subpar company with service undeserving of any approval whatsoever. The rock-bottom standard is paralleled by its consistently plummeting stock price. I would recommend this airline to anyone who seeks disappointment, or wishes to spend the night at the airport for any abnormal reasons.