| Rome to Seville. “Beaten on the spot” I’m not a regular flyer of Ryanair and thus have never noticed their change of policy about the checking in and the hand luggage. With a mentality that it’s similar to other airlines, I thought I could do the check-in on the spot. When I arrived at the desk, the staff told me that I had to do the check-in online and cannot do it any more now. Then I was told that I have to go to the ticketing office upstairs to pay 55 euro for the check-in and come back to him. He also told me, “You can jump the queue and come to me once you have paid.” Then I showed him my 6,9 kg hand luggage suitcase, then he told me, “You cannot bring this on board and you have to do check-in luggage. For this, you need to pay 25 euro.” Hearing this, I was very shocked. I told the staff, “This is furbo (cheating), if a person travels for the first time with this airline and does not know the regulations, he/she has to pay extra or even more than the actual ticket.” Having no choice, I went to the ticketing office. While waiting for the staff to do my check-in, a gentleman arrived breathlessly as he was running to the desk to see if the staff can help him as the departure time of his plane had changed but he did not get any notification. The staff coldly said, “No, the gate has already closed.” The gentleman asked, “Could you do anything?” The staff replied, “I’m sorry, I can do nothing.” After paying my 80 euro, I went downstairs to the same desk and to the same staff who asked me to go to pay. Then he printed out my ticket. My questions are that, “Isn’t he working at the same desk, doing the same procedures of checking in? Why can’t he print the ticket before I made the payment and can print it after I paid?” A thought crossed my mind that “This airline lives on fine and on taking advantage of those who have no or less knowledge?” There’s blame on my part for not knowing that I have to do online check-in earlier but there’s also the cunning/cheating part of Ryanair.