Ryanair

Not Verified | I had the worst experience with them. I only had a small bag and had no problems getting on the plane in the UK, no one said anything about the bag. Then when I was coming back from Berlin I was made to feel like a terrible person with two people saying my bag was too large and demanding payment. This is despite the fact that they had already let people through with similar sized backpacks. I felt victimised as a solo female traveller and felt the only thing I could do was pay if I wanted to get home. The behaviour of the staff was appalling, and I wouldn’t recommend Ryanair to anyone. Sometimes it’s not about the money, it’s about customer service and decency, none of which I received from Ryanair in Berlin. If they provide good service it might be different matter but this is the worst service I’ve ever received.

✅ Trip Verified | There are lots of positives to write about for this flight, Ryanair kept me well informed and updated before the flight with emails and as long as one follows the rules there are no problems! Luton is a bit awkward to get to but I find this airport to be efficient. The check-in agent was very friendly and efficient and it paid to get to the airport extra early. My gripe was that the boarding process did not respect the priority and non-priority ticketed passengers. There was a very steep set of steps to negotiate and I saw several people with babies and toddlers struggling but above all 2 elderly people were finding this very troublesome and were only assisted by other passengers. No cabin crew greeted the passengers. The captain was informative and helpful in that he made some announcements and welcomed passengers aboard the flight. This was a short flight of just over 1 hour, the cabin crew worked hard at selling items. Disembarkation was also efficient. On this flight Ryanair did rather well - the boarding process is a concern and one would expect assistance for elderly folks when needed.

✅ Trip Verified | Check-in at Cork Airport was awful! I arrived 3 hours before my scheduled flight and the check-in counter had 4 people sitting in a huddle two of them speaking in an Eastern European language while passengers were kept waiting. There were also a few machines to self-check in and bag drop but a person would need a mobile phone with QR software and wifi connection to use it. This excluded a large number of people, the person overseeing this had a poor grasp of English. I had prepaid for extra luggage and needed to check-it in, the agent did not even speak to me and did not have the manners to respond to a simple "good morning" her abrupt manner was not acceptable. I saw her behave in a similar manner towards other passengers. Boarding was actually efficiently managed. One member of the cabin-crew was very proactive and seemed to be doing the work of several people. The young male staff member in question was superb and had a very nice rapport with children and I saw him help a visually impaired lady to her seat. More than that he made sure the lady was comfortable. The inflight service was efficient and polite. Overall a good experience other than the concerning check-in.

✅ Trip Verified | Worst airline I’ve ever used. Flight FR 954 from Palma Mallorca to Poznań. 24 hours of delay. Disdain for passengers, especially with small kids. No info, no care, just pure malfunction. Terryfing experience. Please dont give them your money.

✅ Trip Verified | My first time flying Ryanair, and despite the dread, it all went very well! I have always avoided it, but as it's the only airline flying from London to Kerry I had no choice. Departure was on-time. Crew were all smiley and pleasant, and the plane itself was clean and comfortable (at least for a one-hour flight). No complaints.

Not Verified | The flight was delayed by 10 hours without any explanation, and every two hours, the flight would keep getting pushed back. Worst company I have ever flown with.

Not Verified | I want to express my immense dissatisfaction with Ryanair regarding the recent experience I had with them. Our flight to Prague, originally scheduled to depart at 5:55 AM, has been delayed for an astonishing 16 hours, with the boarding time constantly being pushed back. This is completely unacceptable. Throughout this ordeal, the service provided by Ryanair has been atrocious. Passengers were fed cheap sandwiches all day long. To my disbelief, the airline offered a pork sandwich to my one-year-old daughter, which is highly inappropriate and inconsiderate. Families, including ours, were left to sleep on the floor or outside on the ground around the airport. Passengers with disabilities were left sitting in their wheelchairs for extended periods without any proper assistance. This level of service is beyond unacceptable and I firmly believe that Ryanair deserves a special award for the worst service in the industry. I will never fly with Ryanair again and will strongly recommend to everyone I know to avoid this airline at all costs. If Ryanair’s management ever had to endure 16 hours sitting outside, eating terrible sandwiches, and subjecting their children to such conditions, they might understand the sheer disrespect and disregard for passenger comfort and well-being that we experienced.

✅ Trip Verified | Misleading airline - cheap flight ended up costing much more! Went to the gate with my cabin/checked in bag paid online and the airport staff told me I have to pay a penalty of EUR 65 and by proceeding with an online claim assured me I was going to get the penalty back as is happening often and this is a usual process, which I didn’t! The issue is that I pay for the penalty but the cabin bag finally ended traveling as a cargo as 'originally' paid.

Not Verified | Got charged to check in at airport. Apparently I needed to check in online before checking-in at the airport with luggage as well. What is the point of charging 55€ per person to check-in at the airport when I have luggage and need to anyway. Just another way to get extra cash from passengers.

Not Verified | I purchased Priority & 2 Cabin Bags at the time of booking my flight. At the boarding gate the agent asked me to fit my backpack in the baggage sizer. It fitted perfectly, however the agent insisted to remove something to make it smaller. I refused, because the backpack fits inside the sizer and also, there was only one item inside the backpack. Then she promised that I will not fly that day. Her attitude was extremely rude, mean and disrespectful. After all passengers boarded the plane she changed her mind and allowed me to board the plane after paying an extra 75 euro. When complained to Ryanair they answered that there's nothing they can do!