Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1491 reviews
5/10
3 star Skytrax Rating
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1/10

"We missed the flight"

(United Kingdom)

Trip Verified | Madrid to Stansted. Had a very bad experience. I’ve flown with Ryanair several times and never had to print the ticket. However, we were told to print the ticket and get the stamp on it this time. It wasn’t explained clearly on the boarding pass and the staff was so rude. We missed the flight and they told us the next flight is two days later. Seriously, I can’t understand why this company still exist. I’ll try to get the refund but I’m worried that if they’re going to pay me back.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMadrid to Stansted
Date FlownDecember 2018
Ground Service 12345
Value For Money 12345
no
1/10

"made us pay about 100 GBP more"

(Poland)

Trip Verified | Poznan to Stansted. Check-in and baggage policy changed and they made us pay about 100 GBP more for the trip plus throwing away expensive cosmetics we needed. Flight about 2 hrs late both ways. I was 30 weeks pregnant at the time and no one even offered a glass of tap water on board in the heat. Rude flight attendants. My partner and I had separated seats. And forget about getting in touch with customer service.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePoznan to Stansted
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"constantly changing rules"

(Netherlands)

Trip Verified | They are constantly changing rules, even the staff don’t understand the new policies anymore. We booked a flight in August and the policy about the hand luggage changed in November. We were not able to change our ticket to priority (because that is what you need to do if you want to take your hand luggage with you in the aircraft) so we added the luggage during check-in. This costs us 10 pounds. At the gate we were informed that we had to drop our luggage at the check-in desk (which was not clear at all) so we had to pay an additional 10 pounds to take our luggage in the aircraft. Once in the aircraft we were told that we cannot take our luggage in the aircraft. After explaining everything to 3 different people, they finally let us go and we were able to take our luggage with us. Really Ryanair, just make sure you get your staff trained and don’t change your rules and policies all the time. They will definitly lose a lot of customers. Never in my entire life I will fly Ryanair again. I rather pay 50 pounds extea for better service and clear policies.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon to Turin
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Constantly changing rules"

(Denmark)

Not Verified | Copenhagen to Bologna. Ryanair has gone too far. Constantly changing rules to earn few extra euros - unprepared staff, loud ads running during the flight, flight attendants turned to bazaar vendors selling all sorts of unnecessary items (who buy those by the way?), no frequent flyer program, no waiting lounge, no free customer service number. And now that ridiculous new rule on baggage is confusing, unfair and so time wasting. I can’t really see the business sense of all that either. I take Ryanair when it goes where the other airlines don’t go, not because of the cheap tickets. Charge me what is right for my ticket but leave in my peace before and during the flight. Your fading stock price will probably thank as well.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCopenhagen to Bologna
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"priority boarding was 100 people"

(United Kingdom)

Trip Verified | Stansted to Shannon. So you pay for priority boarding? You're wasting your money. The queue for priority boarding was 100 people long when I joined the queue and even longer behind me after 30 minutes. The non - priority queue? 4 people when I joined the queue and about 20 or so when boarding started. So you pay for priority to carry your case on board? Don't bother - the non priority queue had cases just like mine. But the non priority queue on the other side of the barrier will board after the priority queue? Are you kidding? the non priority queue got on the same bus at the same time as the priority queue and a lot quicker as well as there were so few of them. Nobody supervised the gate - the automatic door opened and we all got onto the bus together. The gate number was 90. On board, it was fine - I had a window seat on both journeys (despite not paying for a seat reservation) and was happy counting the revenue stream as the bags were loaded into the aircraft hold. I counted several thousand pounds worth of revenue for Ryanair on the assumption that the bags were priced at £25 each. Ryanair are very clever in convincing the flying public to pay for priority when there is no priority - and even more clever in marketing the product so that the majority of your passengers actually take the option. I suggest that as the public catch on to this cunning revenue maximising plan you will have to change the rules again as "priority" boarding is probably breaking some trade description act and the public aren't stupid. However, despite this little rant, don't forget that Ryanair does offer exceptionally low prices and if it wasn't for them and other similar low cost carriers we'd still be paying extortionate prices to the likes of BA and Aer Lingus and moaning about their high fares and poor service levels. Ryanair aren't perfect but they're a hell of a lot better than many other airlines.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteStansted to Shannon
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst company ever"

(Greece)

Trip Verified | The worst company ever. Our flight was 23/12/2018 at 14:30 from Athens to Thessaloniki. Without any warning they changed the flight at 21:30 in the evening and they only thing they told us is to stay in the airport for all those hours because if they decide to change the time of our departure again we might miss the flight. The weather is great it’s a fantastic sunny day and we have to spend it in the airport. No sorry, no explanation, it’s the worst company ever. Dont use it you never know if you will fly
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAthens to Thessaloniki
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"A cheap company"

(United Kingdom)

Not Verified | Bucharest to Paphos. Very disappointed. We have to wait outside, after gate check in line for aprox 40 min. Cold wind was blowing, and we were together with our 2 year old daughter. Not to mention 2 hours delay on the way there. A cheap company. And nothing else
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBucharest to Paphos
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very bad experience"

(Spain)

Trip Verified | Very bad experience flying with Ryanair from Tenerife to Madrid, they are waiting for your faults, and if you dont pay abusive extra bills, you dont fly. Never again, at the end, cheaper with any other company. Always the same, lets see if I learn it and remember this for next time. 55 euros the paper in black and white that I show you, printed.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTenerife to Madrid
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"getting worse and worse"

(Sweden)

Trip Verified | Ryanair is getting worse and worse. Allocating people travelling together in seats far away to one another in orher to have people to pay more money is really shameful. How can you be so greedy to put safety and comfort in second place? The airline reached the lower point to me. As much as I can I'll try not no flight with them anymore, even if that mean paying more for another flight.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteStockholm to Milan
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"policy is meaningless"

(United States)

Trip Verified | Dublin to Edinburgh. Ryanair refund policy on their website states that the serious illness of a customer booked to travel may at the discretion of the airline be refunded. My daughter was unable to take a trip due to a positive diagnosis that included a Dublin hospital visit. I forwarded medical info as per Ryanair policy. Ryanair response: "Ryanair tickets are non-refundable. I sympathize with your circumstances but I am not in a position to process your request." There was no consideration given to the medical situation or explanation why my daughter's case did not qualify. Buyer beware that Ryanair policy is meaningless.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDublin to Edinburgh
Date FlownNovember 2018
no