Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2274 reviews
4/10
3 star Skytrax Rating
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1/10

"close online checkin 3 hours before"

(Denmark)

Not Verified | Booked a fight from Copenhagen to Poland though booking.com Somewhere in the email from booking.com it states that checkin must be done online from home. I figure I'll do it in the morning since I have plenty of time. it's low season and I don't have any checked in luggage. I live in Copenhagen not far from the airport. Morning comes and I try to check in online. No luck, apparently they close online checkin 3 hours before the flight. I figure I'll just check in at the airport at those self serve terminals. I arrive at the airport 2 hours before my flight and head for a terminal. Prompt says: kindly go to service desk. Head for service desk. They charge me 42 euro to check me in. The flight itself was 57 euro. They almost charged me the price of the flight just to check me in manually! And they forced me to check in manually by closing online and self-serve checkin. This is Ryanair policy. Apparently. Wizzair and booking are not without blame either, as they decide who they want to do business with.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Gdansk
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"they are really not better value"

(United Kingdom)

Not Verified | The flight itself is operated by Malta air and I've always found their cabin crew to be very pleasant and respectful. That however cannot be said for their handling agents either in Pisa or Stansted. The Stansted bunch I have found to be rude, argumentative and hostile. Like they hate their work. Boarding no matter where is a shambles. You're invariably stuck in a freezing cold or roasting hot stairwell even before your aircraft reaches the gate. It's not a pleasant experience. Nowhere to sit. As budget airlines don't use jetties at the gate there is every chance that you're gonna get soaked going to and from the terminal in winter. Cabins are not the worst that I've been on. I'm a wee guy so 2hrs 30mins isn't too bad. As far as cheap fares go, I've yet to get a Ryaniar flight that I found to be value for money. All I can say about the flights is that they are generally uneventful and again the Malta Air crew are welcoming. I found that once you add on all of their ridiculous charges they are really not better value than companies like British Airways. It is worth remembering that whether you like Ryanair or not it gives us a choice.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStansted to Pisa
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"asked me to pay for the backpack"

(Australia)

Trip Verified | Staff is rude and has no manners, let alone be professional. I had a backpack with which I flew from Vienna to Paris through Ryanair without any issues. But while flying from Paris to Barcelona, they asked me to pay for the backpack. They have kept a small rack to check size of your carryon baggage, which is way smaller than the one we have in flight and as a result, high chances you will always end up paying. Because of this there was a long queue and one couple even missed their flight and instead of being considerate, they smiled and asked them to purchase ticket for another flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeauvais to Barcelona
Date FlownJanuary 2024
Ground Service 12345
Value For Money 12345
no
1/10

"ground service staff is really bad"

(United Kingdom)

Trip Verified | Ryanair ground service staff is really bad. If you have a problem, they never listen and they never help. I had problems twice. I tried to explain my situation. They did not listen and they did not take me to the flight. I missed the flight because of their mistake. They did not even look at the evidence that I tried to show them. My family holiday became a tragedy.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdinbrough to Tirana
Date FlownDecember 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they made us pay a No show fee"

(Germany)

Not Verified | I wanted to check in online a night before our flight, but my nationality was not listed in their websites and when we wanted to check in in person they asked for a fee, and that still was not a problem! They asked for a credit card to check for late check-in fee, we asked them to pay by our debit card or by cash, but they did not accept it. So we missed our flight, and they made us pay a No show fee on the application so that they give us another flight in the evening. The flight we got was about 30 Euro and the no show fee we paid was 100 Euro. When I told them in Germany we can pay by debit card or cash, they said we are an Irish airline it has nothing to do with Germany! Then why do you have your business here? The other thing is when I mentioned my nationality was not listed on your website they did not accept that and they inserted my nationality manually!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCologne to Palma de Mallorca
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

“Crew extremely well presented”

(Albania)

Not Verified | Krakow to Tirana with Ryanair's subsidiary, Buzz, on a brand new Boeing 737Max-200. Flight departed early and arrived before schedule. Crew extremely well presented and professional. Ryanair does not have the most comfortable seats, and leg room is not the best, however for a 1 hour 25 minute flight I do not have much complaints. If you follow their baggage rules and basic online check-in, you won't have any issues. While they are the low cost airline I fly least in comparison to WizzAir/easyJet, I would willingly fly them again if given the opportunity.
AircraftBoeing 737Max
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKrakow to Tirana
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pay if you don’t check in online"

(Singapore)

Trip Verified | This airline charges you for almost every thing. Every child needs to be seated with an adult. Got it, it is for Safety. But you must pay for the seat selection of the accompanying adult so that you can choose the seat next to the child. Only allowed a bag pack to be carried on for free, ay other cabin bag you must pay. You pay if you don’t check in online. It’s €55 to check in at the airport. That’s more than twice of my ticket price. No room for any negotiation. By the way, even if the flight is delayed and you have time to do online check in for free, too bad, just pay. They insisted that we have an email to inform us of this. Too bad if you ignored the email.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePorto to Barcelona
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

“At least 5 passengers denied boarding”

(Portugal)

Trip Verified | At least 5 passengers denied boarding in Lisbon due to overbooking. In London Stansted the plane was 1:30 minutes late due to what seemed to be defrosting.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Tirana via Stansted London
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"eight of the 10 flights had delays"

(United Kingdom)

Trip Verified | This is my tenth flight with Ryanair this year - and eight of the 10 flights had delays - usually between one and two hours, but we had more than three hours too! There is basically no way anymore that you can convincingly plan longer trips with them, for example a train journey after arrival, because you never know when you arrive. Today, we are loosing another train ticket that we bought ages ago in advance, when we still believed that some delays are exceptions to the rule, rather than the new rule. Even back then, we already calculated with a one and a half hour Ryanair delay, but that is just not good enough for that "never on time airline". To make things worse, according to EU law, they only have to pay compensation from a three hour delay, i.e. most delays go without any sanction, meaning a contribution from Ryanair for the additional expenses their customer have to pay. Long live neoliberalism? Add to that the non-existing Ryanair customer-sevice, which leaves you in the dark about new departure time, gate changes etc, and you have the worst package you can possibly buy. What can we customers do about it? At first, let us please stop buying drinks, food and other items on flights that come with more than half an hour delay. We should not reward such an airline for what they do to us. And then better check always the prices of competitors: Eurowings, EasyJet, Vuelin, Wizzair, anything that stays within a reasonable price for the package might be worth considering.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCologne Bonn to Stansted
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"try to avoid it in the future"

(Canada)

Trip Verified | We have a return flight from Gatwick to Alicante. The issue started with online check-in. The application has constantly faild. At the end we make the registration front London to Alicante it was takes a lot of time. Even with this registration we cannot get boarding pass and gave to go to the desk. On the way came back we tried to make check-in online but it always faild. We have to go to the desk and make the registration. The airport charges us 30 euro per person. I tried send my issue to the Ryanair compliance dept, but all of the answers was like " Change device, you have to talk on the chat and etc" Just wanna get back my check-in fee . Nothing, just feeling you talked to a wall. I have very bad experience with the company and will try to avoid it in the future.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlicante to Gatwick
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no