Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2176 reviews
4/10
3 star Skytrax Rating
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4/10

"delayed by nearly two hours"

(United Kingdom)

Trip Verified | Flight delayed by nearly two hours. Very little info given on the ground. Crew friendly enough in that Ryanair way where they're fine as long as you don't make them do any work or challenge them. Middle seat so extremely uncomfortable. Amused by how Ryanair make a huge fuss about arm rests being down yet will happily sell you a scalding hot coffee five minutes before landing! On board announcements very hard to understand as the crew were clearly non English speakers attempting to read from a script.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Bristol
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"15 euro fare, no complaints"

(United Kingdom)

Trip Verified | Uneventful flight. No delays. Ryanair crew were friendly enough by Ryanair standards! Window seat so not too uncomfortable. Usual multiple sales pitches squeezed into a 45 minute flight. Ryanair are never going to win any awards for service or comfort but that's not their intention. Considering the 15 euro fare, no complaints.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBristol to Dublin
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Staff weren't interested"

(Ireland)

Trip Verified | Paid extra for an extra room seat and didn't get it. Staff weren't interested. Very poor. I'll make a complaint when home. Staff tried lying to me until I showed the seating plan.
Aircraft737 800
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteDublin to Murcia
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"found that terribly stressful"

(Ireland)

Trip Verified | Just flown Alicante to Dublin. Great experience but flight late arriving due to heavy fog over the airport. My gripe is being herded like cattle in the pre-boarding area for over 30 minutes with no seating or toilets is very hard on elderly and infirm folk like us. We found that terribly stressful. Any benefit we got from our 2 weeks holiday, went in this animal pen we were traumatised by. But other than that, we had a good flight. Please act on this matter and improve our experience.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlicante to Dublin
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never use this airline again"

(United Kingdom)

Trip Verified | Avoid this airline at all cost! I lost so much money due to being late to pick up hire car and pick up my own car from car park after delayed return flight. Most Delays caused by technical issues. Old and very tight planes. No space for legs. After flight being delayed for over 3 hours we have been provided a vouchers for 4€ each. The cheapest sandwich on this airport cost 7€. What would happened if someone doesn't have any money? Won't be able to use this voucher at all because is simply not enough to buy anything. Staff very rude. I will never use this airline again and do not recommend it to anyone!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRiga to Newcastle
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(Switzerland)

Trip Verified | Worst airline ever. Dirty airplane and unpolite and rude crew. I personally assisted at a verbal aggression from one cabin crew against one passenger.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTangiers to Rome
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Line to bag drop was astronomically long"

(New Zealand)

Not Verified | Paid for check in luggage, showed up to the airport already checked in with an hour to spare. Line to bag drop was astronomically long, couldn’t get an attendant’s attention. Eventually when I spoke to someone they said bag drop had closed and to go straight to the gate. Was charged an extra 90 euros at the gate to check my luggage. After multiple attempts I did not receive a refund for the original checked luggage payment or the fine at the gate.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Warsaw
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"really negative vibe"

(United Kingdom)

Trip Verified | I'd always avoided Ryanair, but succumbed to a good deal. It turns out that you do get what you pay for. An hour sitting on the runway each-way, no explanation: queuing, waiting, arguments for passengers with bags bigger than allowed and a who cares attitude throughout. Just a really negative vibe.
AircraftBoeing 737 Max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGlasgow to Málaga
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline we have ever flown"

(South Africa)

Trip Verified | The worst airline we have ever flown with. Exceptionally inefficient and very unfriendly staff. Long waiting lines, no priority check-in line despite paying the extra 'priority fee' for the whole family. We were traveling with an infant and the airline staff made us wait to board the aircraft last as they would not assist us with the stroller and gate check, despite a very unhappy baby. Made for a very unpleasant flying experience. because of the lack of willingness to assist us from the staff as well as their very unfriendly manners, we will never fly with Ryanair again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIbiza to Barcelona
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"staff was really unfriendly"

(Austria)

Trip Verified |  We arrived at the airport in good time to check in one bag. We stood in the queue for almost 1,5 hours and finally dropped the bag. The gate was shown on the screen as "boarding"; me being 6 months pregnant I had to use the bathroom before boarding. We arrived at the gate about 20 min before departure, but were denied entry. The staff was really unfriendly and uncompromising.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Tenerife
Date FlownMay 2023
Ground Service 12345
Value For Money 12345
no