Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2250 reviews
4/10
3 star Skytrax Rating
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1/10

"they made us pay a No show fee"

(Germany)

Not Verified | I wanted to check in online a night before our flight, but my nationality was not listed in their websites and when we wanted to check in in person they asked for a fee, and that still was not a problem! They asked for a credit card to check for late check-in fee, we asked them to pay by our debit card or by cash, but they did not accept it. So we missed our flight, and they made us pay a No show fee on the application so that they give us another flight in the evening. The flight we got was about 30 Euro and the no show fee we paid was 100 Euro. When I told them in Germany we can pay by debit card or cash, they said we are an Irish airline it has nothing to do with Germany! Then why do you have your business here? The other thing is when I mentioned my nationality was not listed on your website they did not accept that and they inserted my nationality manually!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCologne to Palma de Mallorca
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

“Crew extremely well presented”

(Albania)

Not Verified | Krakow to Tirana with Ryanair's subsidiary, Buzz, on a brand new Boeing 737Max-200. Flight departed early and arrived before schedule. Crew extremely well presented and professional. Ryanair does not have the most comfortable seats, and leg room is not the best, however for a 1 hour 25 minute flight I do not have much complaints. If you follow their baggage rules and basic online check-in, you won't have any issues. While they are the low cost airline I fly least in comparison to WizzAir/easyJet, I would willingly fly them again if given the opportunity.
AircraftBoeing 737Max
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKrakow to Tirana
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pay if you don’t check in online"

(Singapore)

Trip Verified | This airline charges you for almost every thing. Every child needs to be seated with an adult. Got it, it is for Safety. But you must pay for the seat selection of the accompanying adult so that you can choose the seat next to the child. Only allowed a bag pack to be carried on for free, ay other cabin bag you must pay. You pay if you don’t check in online. It’s €55 to check in at the airport. That’s more than twice of my ticket price. No room for any negotiation. By the way, even if the flight is delayed and you have time to do online check in for free, too bad, just pay. They insisted that we have an email to inform us of this. Too bad if you ignored the email.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePorto to Barcelona
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

“At least 5 passengers denied boarding”

(Portugal)

Trip Verified | At least 5 passengers denied boarding in Lisbon due to overbooking. In London Stansted the plane was 1:30 minutes late due to what seemed to be defrosting.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Tirana via Stansted London
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"eight of the 10 flights had delays"

(United Kingdom)

Trip Verified | This is my tenth flight with Ryanair this year - and eight of the 10 flights had delays - usually between one and two hours, but we had more than three hours too! There is basically no way anymore that you can convincingly plan longer trips with them, for example a train journey after arrival, because you never know when you arrive. Today, we are loosing another train ticket that we bought ages ago in advance, when we still believed that some delays are exceptions to the rule, rather than the new rule. Even back then, we already calculated with a one and a half hour Ryanair delay, but that is just not good enough for that "never on time airline". To make things worse, according to EU law, they only have to pay compensation from a three hour delay, i.e. most delays go without any sanction, meaning a contribution from Ryanair for the additional expenses their customer have to pay. Long live neoliberalism? Add to that the non-existing Ryanair customer-sevice, which leaves you in the dark about new departure time, gate changes etc, and you have the worst package you can possibly buy. What can we customers do about it? At first, let us please stop buying drinks, food and other items on flights that come with more than half an hour delay. We should not reward such an airline for what they do to us. And then better check always the prices of competitors: Eurowings, EasyJet, Vuelin, Wizzair, anything that stays within a reasonable price for the package might be worth considering.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCologne Bonn to Stansted
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"try to avoid it in the future"

(Canada)

Trip Verified | We have a return flight from Gatwick to Alicante. The issue started with online check-in. The application has constantly faild. At the end we make the registration front London to Alicante it was takes a lot of time. Even with this registration we cannot get boarding pass and gave to go to the desk. On the way came back we tried to make check-in online but it always faild. We have to go to the desk and make the registration. The airport charges us 30 euro per person. I tried send my issue to the Ryanair compliance dept, but all of the answers was like " Change device, you have to talk on the chat and etc" Just wanna get back my check-in fee . Nothing, just feeling you talked to a wall. I have very bad experience with the company and will try to avoid it in the future.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlicante to Gatwick
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"offers fares at great value"

(United Kingdom)

Not Verified |   Couldn’t find any reason to complain. Outbound flight on time, clean aircraft and Cabin Crew friendly and well presented. Great value for money. It was cheaper to fly to Dublin for the day on Ryanair rather than go to London from Bristol for the day by rail. Although the seats do not recline, I thought the leg room was fine. I have flown Ryanair several times over the years and have come to the conclusion that as long as you stick to the rules with regards checking in on line and adhere to luggage sizes, journeys are hassle free generally. Flight was late on the return leg but they emailed an apology before the dedicated check in time. That didn’t bother me personally. Their website is designed to capture more money related to seat allocation, earlier checkin, luggage upgrades, insurance, etc etc but they are optional and as long as you know what you want, there is no obligation to increase the price of your journey. I find their website and online check in very easy to use. I’m a pensioner and I’m grateful Ryanair offers fares at great value.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBristol to Dublin
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"inside the freezing plane one more hour"

(Portugal)

Trip Verified | The duration of this flight is 1h and 20m but we stayed inside the freezing plane one more hour, allegedly not Ryanair's fault but Lisbon's airport. Eventually they turned on the heat when it took off but when approaching Madeira the coldness was back. As usual, dirty plane.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Play the game and you'll be fine"

(United Kingdom)

Not Verified | Play the game and you'll be fine. Got a return flight from Leeds Bradford to Faro for £101. I booked 3 months ahead, didn't reserve a seat, and took only a small bag. Had my boarding pass both on my app, and in paper format (just in case). Took my own food and drink on the plane, didn't buy any of theirs, and didn't buy any of their duty free etc. It really does pay to do your research. At Leeds Bradford someone had lost their boarding pass (I think that cost them £60), while at Faro someone's cabin bag was too big. That had to go in the hold, and I expect that cost him. He said it was OK at Leeds, but maybe he got away with it there. My old bag would have been too big, but I checked Ryanair's website, and bought a new and conforming bag for £9.99. I'm 6 foot tall, and the leg room is tight, but just about OK for a 3 hour flight. The seats were uncomfortable though and needed more cushioning. The outward flight took off and arrived on time. The cabin crew were friendly and efficient. No hard sales pitch for food, drink, duty free. The announcements could have been clearer, but that was down to the Portuguese captain. The return flight was about an hour late taking off, due to delays experienced earlier in the day. This happens. Allow for it. They made up 20 minutes and the plane landed at Leeds Bradford 40 minutes behind schedule. Absolutely no complaints whatsoever and fantastic value for money. I'd reckon that the negative views on here are hugely in the minority. In some cases things have gone wrong, but in others part of the blame must be with the posters who haven't researched and prepared well.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLeeds to Faro
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"flying with Ryanair is a tiring thing"

(Germany)

Trip Verified | Most importantly Ryanair took me from A to B, safe and in a new plane. However, often flying with Ryanair is a tiring thing. The boarding process can simply be a pain as between scanning your pass and effectively letting you on the plane they let passengers stand in line for long time, often in cramped places. Surely it is to assure everyone is there, can board quickly and enable the closing of the doors of the plane on time, but is quite a torture (many other airlines try to avoid such thing, probably with more differentiation of boarding groups). Furthermore, on this specific flight, the crew truly was a pain trying to sell all kind of “Duty Free” (non existing, as it was a domestic flight) items. The announcements took a full 10 minutes on a 60 min flight (sum it up with the safety instructions, buy on board of catering items, pilot’s message(s) etc), reading out all kind of “special offers” for more or less low ranking articles and was loud. Most “refined marketing action” was the seat belts sign to be turned on, for no reason whatsoever (quiet flying conditions), to assure proper sales of articles.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVenice to Naples
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no