Ryanair

✅ Trip Verified | If there were ever a competition amongst airlines for worst value, Ryanair would take the crown. Consistently horrible experience with rude staff and overall quality. I understand that they are popular because of low prices, but in the end I doubt they actually offer the best prices after accounting for all the extra fees. After considering all of these additional fees charged on top of their standard fees, the cost is basically a premium economy class with a regular airline.

✅ Trip Verified | I arrived at exactly 1hr and ten minutes before the advertised fight departure time on a delayed flight at the bag check-in automated machines and by forty minutes before the original departure time. I was charged £75 for a late bag check in even though the flight was delayed. Ryanair are stressful. I recommend Wizz air to all Ryanair customers reading this who fly from Luton direct to Warsaw chopin. The ryanair automated bag check in did not work and would not scan my boarding card. The automated bag machine did not work. I was told they should have opened the bag check-in for me manually because the flight was delayed and I had arrived on time at the automated check in for a delayed flight, but they refused to open the bag check in.

✅ Trip Verified | I was with my wife and 22-month-old daughter at the gate on my return flight back home from Amsterdam. I had no trouble on the way in. We checked in our bags in Dublin, and they didn’t spot a thing. We got through at the gate in Dublin, no problem. Nor did they see anything wrong when we checked in our bags on our way back in Amsterdam. But then we arrived at the gate and apparently there was something wrong with my name on my boarding pass. It didn’t match with my passport. And it’s true it didn’t match. And they couldn’t let me through unless I did a name change for €160 euro. For an administrative issue that wasn’t an issue on three occasions before. But if it was the only way, then let’s get with it. And so I took out my card and was ready to pay and although the guy advised me this was the only way, he was unable to get it done. On the phone (with whoever), time was ticking along until time was no more. And we were denied to board. I made a vow never to spend a single cent on Ryanair again.

✅ Trip Verified | Upon arrival at the airport, the ground staff at the check-in informed me the flight was overbooked and there are no available seats, irrespective of having a valid ticket. My 2 sisters and myself were told to go to the gate and wait to find out if there are empty seats after the gate closes. We were not the only people in this situation at the gate, there were at least 2 more people. The family of 5 was late at the gate by 10 seconds and we were "given" their seats: the ground staff let us on the plane in front of the devastated family. The time spent at the gate waiting for the seats that belong to us was very stressful and humiliating. This company sells double tickets and hopes for passengers not to fly or be late at the flight. This wasn't an unfortunate situation, but the way they operate the business. Ryanair even published a policy to justify this behavior, which is completely unacceptable. This was the worst travel experience in my life and I will never fly with Ryanair again.

✅ Trip Verified |   On 19 July 2024, the Crowdstrike IT failure hit airlines and airports all over the world. Stansted Airport near London was particularly badly hit, and Ryanair handled it particularly badly. My wife and I arrived quite early (>2.5 hours before flight time) to find large crowds and long lines milling around with no direction from staff. Since we had a US passport, Ryanair would not give us a boarding pass (to Bergamo, Italy) via their app. But nor did they ever manage to get people checked into their flights - the chaos was unabated for hours and by the time we reached someone we could talk to the gate for our flight was closed. At the time, airport staff promised us a refund, since even though the flight did take off (a bit late, and mostly empty) we had been prevented from boarding through no fault of our own. I was given a xeroxed sheet with contact information to claim that refund. The very next day, on 20 July, I followed up with Ryanair customer service, via chat - and was told, in writing, that missing the flight was not our fault and that a refund would be forthcoming as soon as the airline had finalized a protocol for the unusual circumstances. This would happen within 10 days. (Again, this was in writing.) I kept following up. After 10 days, I was told 14 working days. Then 30-45 days. And then, finally, I received an email informing me that "Please be advised that Ryanair takes no responsibility for delays (including delay in airport function) caused by the global IT outage as this was caused due to extraordinary circumstances beyond Ryanair's control." In translation -- 'We provided with you no service, told you compensation would be forthcoming, and then changed our minds and kept your money. And yes, we lied to your face more than once, including in writing.' Good to know that, as noted in a follow-up exchange, we "empathize with your view." I have no reciprocal empathy with Ryanair, but I do sympathize with their frontline staff. Management made their staff lie for them, reneged on those lies, and hid behind them again with fake "empathy." I am aware that anyone flying Ryanair is making a known bargain with their reputation in exchange for cheap (though in this case only cheap-ish) flights. I don't expect to deter anyone who has decided to accept that risk. I can only say you were warned -- and that I will never make that tradeoff again.

✅ Trip Verified | My son is 10 with a hidden Disability. We had exit seats booked. A child cant sit on exit seats so asked crew to move seats. Son was wearing his sunflower lanyard but crew ignored this and asked to sit him (10 year old with Autism) alone. I told the crew he has a lanyard to make them aware he has a hidden disability. They replied "Dont be rude" to me only due to me making them aware he has a disability! We then moved seats and sat down quietly. After we sat down one of the crew shouted loudly "We still have time to kick them off the plane" as she walked off to show off her ego. This is how Ryan Air Treated my 10 year old Autistic Boy for no good reason at all. I made a complaint and they replied by saying they acknowledge their crew were "discourteous" and "could have handled it better" No apology at all and just fobbed us off. Ryan Air claim to be part of the sunflower lanyard network to recognise and assist passengers with hidden disabilities. The reality is they acted with impunity with my child and treated him very badly.

Not Verified | This is to share my recent experience on flight FR 3103 from Amsterdam to Dublin on 08/10/2024, which was delayed by approximately 30 minutes. During the flight, I inquired with a staff member about the possibility of moving to an available seat beside my partner. He informed me that the flight was full, and his demeanor suggested a level of disdain. Shortly thereafter, another staff member mentioned that there were indeed two seats available at the front but advised me to wait until everyone had settled in. I patiently waited and approached the spare seats only to find that the initial staff member was waiting for me to sit down and settle in to only after inform me that I could only swap seats after takeoff. Keep in mind that there were spare seats because someone had already moved to a different location in the aircraft. In the meantime, many passengers were also swapping seats without issue, which left me confused as to why I was singled out. The staff member appeared indifferent to the situation, merely observing the aisle without intervening. Additionally, I noted at least seven empty seats near my location, which raises concerns about whether he properly assessed the situation. I have flown with Ryanair multiple times, and while I have encountered issues before, this experience stood out for its lack of consideration. I would like to express my appreciation to the colleague who attempted to assist me, it would be beneficial for your company to have more staff members like him.

✅ Trip Verified | Charleroi to Cagliari return. Both planes were operated by Air Malta but in Ryanair colors, featuring the Boeing Sky Interior. Both flights departed on time and arrived before schedule thanks to the extra 15-20 mins most airlines add to their flight schedule. Everything went once more very smooth with Ryanair, as long as you respect their rules which we do. Cabin crew professionally friendly and efficient. Very little info from the flight deck, which we do find a pity. Good value for money. Would (and will) fly with them again without doubt!

✅ Trip Verified | Very poor service from Ryanair as usual. Flights delayed by over an hour and a half on both legs of my journey miss connecting transport so cost 130euro for taxi. Staff are rude and unhelpful with one staff member become angry and aggressive. Very unpleasant experience and will avoid in the future.

✅ Trip Verified | Endless queues for boarding at Nice. I had paid for priority boarding but didn't get it. Aircraft full and pretty cramped but cabin crew were friendly and helpful. Ryanair is tolerable for the hour and a half it takes from Stansted to Nice but not for anything longer than a couple of hours.