Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2273 reviews
4/10
3 star Skytrax Rating
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10/10

"Excellent price/quality ratio"

(Belgium)

Trip Verified | Charleroi- Nîmes return. Outbound flight left one minute earlier then scheduled and we arrived ahead of schedule in Nîmes. Return flight left with some delay but we finally arrived on time at Charleroi thanks to the 20 minutes they always add to the total flight time. Outbound flight on an old 19yr old plane but new seats were installed so offering a bit more legroom and width. Return on a newer "Boeing Sky Interior" plane which was a nice bonus! Cabin crew on all flights friendly and efficient. Excellent price/quality ratio. No issue at all once more with Ryanair. Would fly them again without hesitation.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrussels Charleroi to Nîmes
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"lack of responsibility"

(Portugal)

Trip Verified | It was really bad, after finding out that there were queues of more than two hours to get through security, they didn't care about the passengers, it was still possible to get on the plane but they closed the gates. After 20 minutes passed, they removed the stairs and closed the door. They were not helpful at the door to resolve the problem, they made a corridor for us to go through customs again and took us to the exit of the airport without further helping with rebooking the flight. I ridicule the organization and the lack of responsibility towards customers. Terrible service to society. Foi muito mau depois de saberem que houve filas de mais de duas horas para passar na segurança eles não quiseram saber dos passageiros, ainda dava para entrar no avião mas fecharam os portões a mentir dizendo que o avião já tinha partido e ainda estava em solo com as escadas de embarque colocadas e toda a segurança. Depois de mais de 20 minutos passados é que tiraram as escadas e fecharam a porta. Não foram prestaveis na porta para resolver o problema fizeram um corredor para passarmos outra vez na alfândega e levaram para a saida do aeroporto sem mais ajudar na remarcação do vôo. Estamos a falar que mais de metade das pessoas que viajava no avião não consegui embarcar Ainda por cima não se responsabilizam dizendo que é normal e pode demorar a passar na segurança quando relembro que demoraram mais de 2 horas para fazer uma coisa que normalmente não demora mais de 10 minutos. Ridículo a organização e a falta de responsabilidade com os clientes. Péssimo serviço para a sociedade.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Porto
Date FlownApril 2024
Ground Service 12345
Value For Money 12345
no
1/10

"a classic rip off"

(France)

Trip Verified |   We booked a Ryanair flight from Paris Beauvais to Poznan on 21 April 2024. We paid for priority boarding and we also paid for seats, so that our family of 3 could sit together. On the plane we were told that we are not allowed to sit together. The cabin manager (male) was communicating with us in a rude and abusive way. At some point 3 crew members were talking to us at the same time in an extremely insulting manner. The same cabin manager was telling sexist jokes through speakers when selling the perfumes midflight. This is a classic rip off scheme performed by Ryanair. During another flight on the same route on 25 February 2024 we were told that our luggage needs to be taken to the cargo hold underneath the plane, despite the fact that we paid in advance for the carry-on luggage (and priority boarding). The fraud scheme performed by Ryanair is always the same. First, they sell you a service (a seat, a carry-on luggage, etc.) and then they do not fulfill their contractual obligation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis Beauvais to Poznan
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“refused to book me onto another flight”

(France)

Trip Verified | We all know Ryanair is garbage, but here is another example. They rescheduled my flight, only by two hours, but that makes it impossible for me to take it. They offered to move me to the day before (meaning I lose a day's work, and it costs me a lot) or the day after (when I would have missed my onward travel arrangements). They refused to book me onto another flight later in the month, give me a credit or a refund. Because their T&Cs allow them to reschedule up to 5 hours without compensation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLimoges to Manchester
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“lost my luggage on a direct flight”

(Jordan)

Trip Verified | Ryanair lost my luggage on a direct flight. I still have not received any information. Flight FR 8452 (Charleroi to Amman at 06:30 on the 6th of April, 2024). 1) The flight left approximately 45 minutes late. 2) Finally, the crew informed that the plane was heavy, hence the delay, "but a solution had been found". 3) Upon arrival, my luggage DID NOT ARRIVE. So was the solution removing the luggage of at least a dozen passengers? Looks like we will never know. Ryanair has failed to meet reasonable expectations of checked-in luggage (on a DIRECT FLIGHT) arriving WITH the passengers. I am well aware that at least a dozen more passengers on the same flight were victims of this utter incompetence. I have filed a report in the airport in Amman, filled in all the e-forms, tried the chatbot (useless), chatted to someone in FB Messenger (a waste of time), spoke on the phone to a RA customer service persons in Belgium (who ended up hanging up the call). Three days later, neither I nor the airport in Amman has received any information about the missing luggage.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCharleroi (Brussels South) to Amman, Jordan
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incompetent to help passengers"

(Switzerland)

Trip Verified | Booked Basel to Dublin 11.10 6.4.24. Baggage Check in at Basel waste of 1h standing as always. Plane then 1h late due some spare part Reached Dublin late attempted to land twice. Storm Katrina. People sick on plane from violent turbulences, you have to ask for a sick bag, Ryanair sick bags stuck closed both ends, have to tear it open along perforated line. Plane diverted to Gatwick, took an hour to get there. Plane swarmed over by maintenance. Plane obviously had problem. Passengers dumped at Gatwick. Got an e-mail saying Ryanair was organising Rescue flight for people at Gatwick. Then mail 6.4.24 16:55 saying could stay at Sofitel North Terminal and to organise yourself if you want, but they were organising rescue flight. Never heard from Ryanair again and rescue flight after that. The Dublin plane we arrived on sent to Stanstead empty. Sunday 7.4.24 went back to Ryanair Information desk 09:00, they dont want to know you and they don't know what to do with you. They only want your money, but no problems. They promise to get you on next flight, but its overbooked and because you havent completed the Dublin flight in their system your name is blocked from being allocated priority seat on next flight, you're continuously last on the list to get on a overbooked plane, even though people are booking to to the last moment. The plane takes off, leaving people standing again, baggage has to be taken off again, everyone shrugs their shoulders and promises you seat on next flight that is overbooked. You are sent to information corner and have to call a number for someone to collect you and baggage and take you back out through security. Then you wait one hour for this person to arrive. Phone each 15min else they forget you. Different person each time. They take you out to Ryanair desk and they book you on next overbooked flight .. this lunacy goes on all day and they know exactly you will never get on that plane because there is no seats. In the end had to book €500 easyjet back home to Basel on Monday 8.4.24 because Ryanair was incompetent to help passengers. Passengers they had stranded! Ryanair Check in told us themselves, you can claim compensation for flight with other company, but Ryanair wont pay in the end. Only want your money, dont care about collateral. 5 day holiday, spent 3 days of it trying to get away from Ryanair mismanagement at Gatwick. Better pay proper ticket with real airline instead of Ryanair running up your costs of collateral they don't want to refund you.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBasel to Dublin
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"cheap, safe and efficient"

(Germany)

Trip Verified |   You get what you pay. Had overweight luggage and had to pay extra, which was processed efficiently at the check in, without too much fuss. Flight was uneventful with kind staff. Yes announcements on Ryanair can be a bit stressful as they have many things to tell and sell you, besides of course safety announcements, but if you bring some headset one can survive it very well. Ryanair is definitely not comfortable flying nor it is luxury, but it is cheap, safe and efficient. Often it is your fellow passengers making the trip worse.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBologna to Cologne
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"reminds me of late night bus"

(Italy)

Not Verified | Very cheeky check-in system: this did not happen to me but happen to someone queued before me. He missed the online check in window (free online check-in 2 hours before the flight) and was asked to pay £50 to check in. I think he decided to miss the flight. Very dirty seats: my row was full of crisps and the floor had chips and obvious ketchup stains. It reminds me of late night bus. Not what you would expect for an airplane. Poor communication: the flight was delayed for almost an hour, during the whole time there was no explanation. I think passengers deserve to know the reason.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Milan
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(Spain)

Not Verified | Terrible customer service. Handling in Marrakech with Swissport that randomly abuses travelers and Ryanair ignores it. We hire a round trip with a 20 kg suitcase to check in. We were three. We check the suitcase in Menara 2 hours before the flight. We ask about checking in a rug wrapped in a cylindrical package 40 cm long and 23 cm in diameter and we are told that we can take it if we want as hand luggage because it meets the measurements. Once at boarding I carry a small backpack and the package and a Swissport worker approaches me asking if I have priority. I tell him no but that there are 3 of us and only two bags of permitted measurements. From there a surreal and unpleasant situation. They shout at us, coerce us and leave us aside. We try to finish it but either they don't understand us or they don't want to understand us. They shout us aside and tell us we can't fly. We tell them that we pay whatever it takes and they close the door on us and tell us that we are staying in Morocco. My daughter crying. In the end they agree to us giving them the VISA and they charge me what they want without giving me any receipt. They told me that they charged 50 euros and after checking it they charged me 70. They let us board because a Sevilla FC player came in behind us. Complaint upon return to Ryanair. At the Seville Airport the Ryanair workers agree with us and apologize. In the complaint on their website they lie saying that they charge me for checking in the suitcase out of time. The worst thing is not the money, it is the helplessness and the bad time they have put my family through. Shameful. Pésima atención al cliente. Handling en Marrakech con Swissport que abusan se manera aleatoria de los viajeros y Ryanair se desentiende. Contratamos ida y vuelta con maleta de 20 kg para facturar. Éramos tres. Facturamos la maleta en Menara 2h antes del vuelo. Preguntamos por facturar una alfombra envuelta en un paquete cilíndrico de 40 cm de largo y 23 cm de diámetro y se nos indica que podemos llevarla si queremos como equipaje de mano porque cumple medidas. Ya en el embarque llevo yo una pequeña mochila y el paquete y se me acerca un trabajador de Swissport preguntando si tengo priority. Le digo que no pero que somos 3 y solo dos bolsos de medidas permitidas. A partir de ahí una situación surrealista y desagradable. Nos tratan a gritos, nis coaccionan y nos dejan aparte. Intentamos acabarlo pero o no nos entienden o no nos quieren entender. Nos ponen a gritos aparte y nos dicen que no podemos volar. Le decimos que pagamos lo que sea y nos cierran la puerta y nos dicen que nos quedamos en Marruecos. Mi hija llorando. Al final acceden a que le demos la VISA y me cobran lo que quieren sin entregarme ningún recibo. Me decían que cobraban 50 euros y me cobran tras comprobarlo 70. Nos dejan embarcar porque detrás entraba un jugador del Sevilla FC. Reclamo a la vuelta a Ryanair. En el Aeropuerto de Sevilla los trabajadores de Ryanair nos dannla razon y piden disculpas En la reclamacion en su web mienten diciendo que me cobran por facturar la maleta fuera de tiempo. Lo peor no es el dinero Es la impotencia y el mal rato que han hecho pasar a mi familia. Vergonzoso.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMarrakech to Sevilla
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"return to Luton was delayed 4 1/4 hours"

(United Kingdom)

Trip Verified | Luton to Faro and return Faro to Luton 10 days later. I try not to fly Ryanair, but in this case they flew to the Airport nearest to my accommodation, and at a reasonable (no low cost!) price. Outward flight uneventful - usual cramped and hard seats but at least the third seat unoccupied so some movement possible. No food or drink or scratchcards purchased. The return to Luton was delayed 4 1/4 hours. To Ryanair's credit, we were kept informed by emails at regular intervals - the delay was, apparently, caused by fog or weather of some sort (presumably at Luton). Just as well as no Ryanair support anywhere. So, of course, as it's weather, we aren't entitled to any compensation. Then we get an email saying compensation claims under EU261 must be made via their online form - can't be weather, then. We board, and the Captain advises that it was a mechanical fault, and we were in a replacement plane flown from Dublin. So on our return we completed the Ryanair online EU261 claim form, and sent it off. We await a response but are promised one within 7 working days. We shall see. Will I fly Ryanair again? Only if I absolutely can't fly with anyone else.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Faro
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no