Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1575 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Departure was a nightmare"

(United Kingdom)

Trip Verified | Leeds Bradford to Malaga. Departure was a nightmare, no one knew what was going on. The flight was delayed over 3 hours. We were sent a food and drinks voucher which we couldn’t use as it only applied to certain shops (great if you wanted ice cream for tea) and as we had gone past security it was pretty useless. For every delay we didn’t get the messages in time so we were stuck outside the gate. Then when we finally got on the plane, we were stuck on it for over an hour. Because of this mess we hadn’t managed to have a proper meal, no free food was offered. I got home at 4am and I am now severely jet lagged as overall we had travelled (including wait times) for nearly 10 hours. If there were delays on Wednesday why were we not told when the delays started more warning could’ve been given. To top it all off, they also lost my luggage. Never flying with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLeeds Bradford to Malaga
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I regret flying them"

(United Kingdom)

Trip Verified | Malta to Stansted. My friend and i flew Ryanair on the 6th May carrying a cabin bag. At the gate we were asked to pay £20 for our bag . According to the airline staff "we did not check the bags downstairs for free. We paid it. I then asked her if we needed to pay for priority on our way back in order to take our bags and she said no. We can check it in free. On our way back on the 9th of may, we went to check our bags as we were told. But were asked to pay €20 each. The lady said this is Malta not London i dont know what you were told there. We asked to pay for priority as we were misinformed but were told priority was finished. This is really disheartening as when i checked in online it stated i can check in a cabin bag for free. I regret flying them.
AircraftFR8852
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMalta to Stansted
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This airline has got to be the worst"

(United Kingdom)

Trip Verified | Gatwick to Alicante. This airline has got to be the worst I have ever flown with, they give you a cheap price for the ticket then get you at the airport for as much money as they can get out of you. For example cabin luggage we had to pay £40.00 for a cabin case that is accepted on every airline on the planet and the only one they will accept is no bigger than your wallet (funny that!) and soon they will probably start charging for that soon. Then if you don’t pay extra again for your seat they make sure one of you is at the front of the aeroplane and the other is at the back. I will never fly with Ryanair again because if you fly with a normal airline it works out cheaper in the end as I have checked this so save all the grief and pay the few pounds extra when you go to a normal airline and you will save money and stress.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Alicante
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"no-fuss service"

(Hungary)

Trip Verified | Berlin to Budapest. Fast boarding, fast take-off, efficient though no-fuss service all along. Departure and arrival both on time. Only complaint is that seats didn't recline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Budapest
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"its just not a nice experience"

(United Kingdom)

Not Verified | Flying back to England from Corfu, we hadn't been given our return flight check in details previously as we do with other airlines so just assumed they would be given to us at Corfu airport. Wrong!They said we should have printed them off before ourselves. Never come across this before with other airlines and we've flown a lot over the years. Now it was 2 hours to the flight that facility was closed and we'd have to pay 55 euros each extra. The original flight cost was only £71 each return so that was too much. A rip off. Fair enough to charge us a bit but not that much. Then we were given our seat numbers and surprise surprise we weren't seated together even though the plane was half empty. We then proceeded on the plane to all swap seats so people were sat next to each other which because of all the empty seats was no problem. I know we could have paid to sit next to each other, but again they charge too much. £2 or £3 and I like many people would pay, but not £9 each,each way. Greedy. Altogether its just not a nice experience. Contrast that to Jet2, what a difference. Will try my hardest to never book a holiday with Ryanair flights attached to it again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteCorfu to Southend
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"made me pay an extra 20£"

(United Kingdom)

Trip Verified | East Midlands to Barcelona. Having paid for an extra 10kg of luggage on the booking, the check-in staff made me pay an extra 20£ because it hadn't been checked in. 20£ extra for a ground handling agent to bash your luggage into the cargo.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEast Midlands to Barcelona
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"4 hours of torture"

(Canada)

Trip Verified | London to Lisbon. Worst airline I’ve ever dealt with in my life. First you have to check in online and print your boarding pass, they do not accept e-copies! Otherwise, you have to pay 55£. Next, the flight was late about one hour and forty minutes without any explanation of or any apologize. Flight was scheduled at 9h50 but did not fly before 11h30. For a short trip such lost time means a lot. Staff on boarding was so rude and does not treat passengers with respect. Seats were too small and no space for legs. They do not provide anything - even water. More than 4 hours (including waiting and flight times) of torture. I felt as if I were detained. Do not recommend at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Lisbon
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"most awful experience"

(Spain)

Trip Verified | Bucharest to Madrid. I had the most awful experience with Ryanair and I feel that I was robbed by them. I received a text message Sunday night, after 7PM, saying that if I don’t check in online I could pay up to €110 of fines for my tickets (keep in mind that the ticket was €186). My flight was the next day at 3:30PM. I tried checking in online with the app and website but it kept saying that my reservation number was incorrect. I tried calling that night but their customer service was not open, so I waited until the next morning to call. I called 3 different times that day and waited on hold for costumer service for a total of 65 min and never was able to connect to anyone. Once I arrived at airport, in Bucharest, I spoke to Ryanair sales rep and her manager was treated absolutely terribly. I paid the fine, of course, but the way they treated me and my girlfriend was unacceptable — their rudeness brought my girlfriend to tears. I get hopeless. I knew that I had to check in online, I tried my very best to do it, once I couldn’t I tried very hard to get help from the company but was unsuccessful — the result was €110 fine on €180 ticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Madrid
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don’t fly Ryanair"

(United States)

Trip Verified | Berlin to Athens. I rarely take the time to write reviews, but I feel it necessary to warn people about Ryanair. I tried to check in online before my flight, but neither their app or their website were working. I figured, “No worries. I’ll just check in at the airport. I don’t even have any bags to check”. But when I got to the ticket counter I was informed that because I did not check in online I would be charged a 55 Euro “check in fee”. I was at the ticket counter an hour and a half before my flight, but they told me you could only check in in person 2 hours before a flight to avoid the 55 Euro fee? I’ve never heard of any other airline doing something like this. I asked if I had any other options since I had tried to check in via their app and website which had not been working. I was rudely told “Pay the fee now, or get out of line and don’t fly with us.” To top it all off, the exchange rate to US dollars made my fee increase to $61.52. They also charged the two people I was traveling with, so in total we paid $184.56 for a “check in fee”. Ryanair must make a fortune doing this to people. Don’t let them do this to you! Don’t fly Ryanair!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Athens
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I was very impressed"

(Australia)

Trip Verified | My experience with Ryanair has been great. As I don’t live in Europe I only fly with Ryanair once or twice a year and have been flying with them in the past 10 years. I have never had any problems with baggages or seats or delays but today (5/5/19) Ryanair really shines. The flight was right on time and arrived early. But I was silly enough and left one of my pieces of hand luggage on the plane and left the airport. In the bag I had all my cash, credit cards, driver license etc. I came back to the airport and reunited with my bag and nothing was missing. So a big thank you to the Ryanair staff and Brindisi Airport. I was very impressed. Happy flying everyone.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan Bergamo to Brindisi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes