✅ Trip Verified
| This airline is an absolute disgrace, the treatment of customers is truly awful, we have had issues with 3 flights this year, I appreciate that corona virus has caused massive problems across many industries, non more so than the travel industry but the complete and utter disregard shown for its customers by Ryanair is nothing short of unbelievable. This year alone they have told a party of 7 that they could either change there flight date or receive a full refund due to a Covid related issue, we selected the refund but did not receive anything, when we contacted them again they said that they could not give a refund but could change the flights, which we then agreed to, again we heard nothing further and the flights did not change, once again we contacted them and they said that they could not change the flights and we would have to wait for a refund, after several more conversations we ended up changing the flights. These flights were booked to attend a family wedding and the revised flights had us returning early morning the day after the flight, we have logged onto the app tonight to check all the details to find that the return flight has been changed and they have not made any attempt to inform us. The return flight are now 30 minutes before the wedding was due to begin. When we were told for the second time that we would have to apply for a refund we were also told that no refunds would be paid out until the corona virus pandemic had ended. On a separate flight for the honeymoon of said wedding we have spent literally 3 full days waiting to talk to a member of the team on the live chat only to be left sat in the queue all day on each occasion. We regularly travel between Manchester and Naples to visit family and this is the only airline which flys regular direct routes between the 2 airports or I can assure you, we would never fly with this company again. I cannot express in words what a poor excuse for a company they are and my dealings with them have left me feeling that there should be much more stringent rules and regulations governing how airlines operate, I can’t think of any other business where you could change what you are selling to a customer and not be liable to pay them back in full immediately. If you have any other options for flights to any destination in the world then I would strongly recommend you take them as this company does not care for its customers in any way and will offer no help of something goes wrong with your travel plans. Words are really not strong enough to describe what a terribly run organisation this is.