✅ Trip Verified
| I arrived to the airport in Rome, Ciampino and stood in line for the check in 1.5 hours before the boarding time. I was supposed to check in my luggage since I had also a small backpack and Ryanair policies do not allow the carry on of two pieces of luggage on board (the check in of this second bag was included in the ticket that I bought). While I was waiting in line (there were 50 people before me) the check in for Eindhoven suddenly closed without any announcements and I was not able to check in my extra luggage. The Ryanair lady at the counter told me that there was nothing that could be done, she told me to try and go directly to the gate and ask to make an exception so that I can bring my luggage onboard since it was a hand luggage and the check in closed without any warnings or announcements. When I arrived to the gate, another Ryanair lady told me that exceptions can not be made since internal policies obligate you to check in extra pieces of hand luggage. I tried to told her what happened but I had to pay a fee of EUR 25,00 and was not able to take the baggage on board. I was forced to hand it in before entering the plane and that was the last time I saw it being placed into the airplane hold without any damage, being perfectly intact. When I arrived to Eindhoven my luggage was returned through the luggage belt, and it was completely torn apart. I went to the damaged luggage counter to ask how to proceed since Ryanair was responsible for destroying my luggage! The lady at the counter told me that I had to fill in a complaint and then go to the Ryanair website and ask for a refund. I did everything as needed, including going to the police bureau at the airport in Eindhoven. Ryanair told me that they could not do anything about what happened except refunding me with EUR 20,00. The reason why they could not do anything about it was that, since I could not hand in the receipt of my luggage - bought some years ago - they could not make sure how much the luggage was worth, why and how on earth should one keep the receipt of a luggage that was bought years before? Ryanair does not care about its customers, neither did they in the past, nor will they in the future! If you book with Ryanair you basically pay to be treated like a beast in a cattle truck.