✅ Trip Verified
| Frankfurt to Krakow. Ryanair tries to rip-off their customers with their new & confusing baggage allowance policies. They wanted to charge us twice for the exact same piece of luggage (regular carry-on luggage), just ridiculous. We bought two regular Ryanair tickets approx. 3 weeks prior departure for 225€ (round-trip) per ticket on the Ryanair website. When I tried to check-in online, I realized you have to pay for luggage larger than a laptop case. We decided to check-in at the airport in FRA and asked at the counter whether our Ryanair ticket for 225€ really does not include a regular carry-on sized piece of luggage? They told us no and we had to pay 10€ per carry-on luggage/way extra, which means that we paid 40€ for our small, only luggage for the out- & inbound flight additionally. Consequently, our ticket FRA-KRK-FRA added up to a total of 245€ pp. Definitely not a low cost price, but unfortunately, we had no other option. We paid the additional costs without big discussions and received an invoice, clearly stating our names and the amount of 40€ in total for the in- and outbound flight for two. When we were flying back to FRA from KRK, they wanted to charge us again for the exact same carry-on luggage we have already paid for despite showing them the invoice. The Ryanair staff behaved unreasonably and did not even show a bit of understanding (even other people passing by were saying that the baggage regulations are really confusing) and were just threatening us to either pay or stay in KRK! I was showing them my invoice and saying that I am not gonna pay one more additional penny and they instantly said that we would have to stay. I was freaking out in front of all passengers and it took 5 more minutes of discussions, threats and shouting until they finally let us go without paying. I will never fly Ryanair again that is for sure, even if other airlines would be more expensive.