Ryanair

Not Verified | We were a group of 5 travelling across Europe and we went with Ryanair for one of our flights. Turns out this was our first and our last flight with them. Their staff is cold and seem like they hate their job. They charged one of us 30€ to check-in one person. 30€ just to print a small piece of paper? On top of that, they charged me 50€ because my cabin bag didn't fit their testing tool, even though there was room for my bag to fit their over-head compartment. No other company charges 30€ for check-in in person nor both forces you to test the size of your cabin bag and makes you pay in front of everyone. To add to the injury, the inside of the plane is very old and basic: small leg room, seats don't recline, no entertainment.

Not Verified | First of all, my ticket was not low cost. Flights from Athens to Vilnius and back, costed 340 EUR. I was charged extra for a small bag, which I have taken with me in the plane in 15 different companies. Oh, and paying that when you only have a digital card is a nightmare. Very shady fees, and rude customer service.

✅ Trip Verified | I would like to point out that the airline is a 'Budget airline' and it's pretty popular in Europe and north Africa, and RYANAIR is the most well known of them all for various reasons (mostly negative). BOOKING AND CHECK-IN: To book your flight like every other airline you do it online, through their website or their own app, booking a flight is easy enough and the first thing that will surprise you is how cheap tickets can get, some goes for less than 20 Euros, and many of them don't go over 100 Euros (depending on when you're booking), although that's very good you soon realise why the airline is hated, as when you choose your ticket you're bombarded with fees left and right for everything else besides the ticket. You have a big bag you want to take with you? That would be 30€ extra. Want to bring a small cabin bag? You can only do that by buying priority Which is at least 25€...etc the only thing you can bring is one backpack for free that weighs less than 10kg. They also try to sell you on offers such as compensation etc, but for the most part it's absolutely not worth it, so don't spend your money on them. In terms of checking you can do it for free only when there's less than 24 hours left on the flight online, if you come to check in at the airport you'll be charged 30€ for them to check-in for you and give you the boarding pass, so keep that in mind! WAITING AND BOARDING: It's the day you take your flight! Remember that when you get through security, to look at the departures carefully, because 3 times out of ten they will change their gate (that's if they show you the gate early, they usually show it until there's less than an hour for the planes departure), stay alert! After that you during boarding you must wait until it's your turn (if you don't have priority) and go to your plane! In the boarding pass you printed or given they will tell you where to board, because Ryanair uses both the front and the rear for boarding people, and rarely use normal gates. After you've boarded, sit, relax if you can, because the seats aren't the best and they aren't reclinable. The food is also not free so if you want anything you have to pay (they also don't accept cash, only cards). END OF TRIP: And there you go, you've survived the trip with (hopefully) little to no extra money spent! All and all as much as this review is negative in many aspects, to be completely fair you get what you pay for, if you know what you're doing already and/or made research to be prepared you shouldn't have any problems! It's a very good airline for the fact they give such cheap tickets to people like me (a student) who can't afford "big airlines" and can go with only a backpack! It's also a different story if you go with your family or friends as in my situation all my flights in Ryanair were solo! Just watch out for their scummy behaviour to extract more money and try to not book the flight on third party websites. For me I'll give it a solid 6/10 because for many people like me the airline is a life saver, but it's definitely not for everybody to use.

✅ Trip Verified |  A pleasant experience. Flight was a little delayed. Staff very attentive and cheerful. Flight was not fully booked, so there was some flexibility with seat choice. Good value for money.

Not Verified |  When we checked back on the app for our flight home it was gone. Ryanair removed from our flights and sold the seats we paid for so we had to call them and finally we got our flights back but we were seated in emergency exit rows so we couldn’t put anything under the seats. And the seats we paid for were sold to someone else. But the cabin crew are friendly.

Not Verified | A horrible airline. We will never fly it again. We had no choice but to fly this “Dollar-Store” airline as it was the only one offering our route. The flight was late and we paid $300 in extra bag fees for 4 people. Also, we had to move our flight one day earlier and gave them 10 days notice. They only applied about 10% of the original ticket fee towards the new one.

✅ Trip Verified | Six of us (2 adults and 4 kids) had a very bad experience at Stansted Airport with Ryanair on 25/7/2023. We were there nearly 2 hours before departure time but we still missed our flight to Bordeaux. The queues were quite long and they sent us to the wrong queue even I asked them politely to get in the right one. When we had only 1 hour left I thought we might miss our flight. We asked them for assistance but they didn’t do anything at all. Many staffs there were so tired and unhelpful. They didn’t send is any emails about the fees for checking in at the airport and we were charged £330 for it. Finally, we still missed our flight and had to be on ‘standby’ twice. It cost us a lot more money and time, ruined our holiday. It was totally exhausted. It was our first time with Ryanair and the last time as well. We will never use them again. They don’t deserve even 1 star.

✅ Trip Verified | The worst airline ever. Our flight from Marrakech back to Berlin was canceled due to a strike in the BER Airport, Germany. Not only did they not pay compensation, but also do not pay my money back for the canceled flight. The money is now already for 3 months in my Ryanair Account and I have inquired like 10 times to pay me back the money to my credit card. I have even sent personal identity documents. Nothing - no reaction whatsoever. They are strictly ignoring me. Avoid Ryanair if you can!

✅ Trip Verified | Worst Airline I ever had to deal with. Super incompetent and unfriendly staff. It really was a nightmare. I booked my flights via booking.com and added check in luggage for 116$ on the airport I got told I appreciate don’t have any luggage included although showing him the extra luggage fee I paid via booking. He could apparently not find it and I had to pay my luggage again in the airport for 95Euro. I also got told that it’s mandatory when flying with Ryanair to online check in. Check in at the airport is only free if you are more then 2hour prior to the flight at check in desk. I arrived 2,5 prior my flight on the airport but I wasn’t on the desk till 1:50 prior. So I had to pay another 55 euro to be checked in. When arriving on my gate there was a line for boarding. I had paid 20 euro extra for priority. I walked up to the desk and told one Ryanair woman that I had priority. She just said we called out priority 5-10 min ago if your weren’t coming forward then now you have to go back in line with the rest. This has been a absolute joke and disaster.

✅ Trip Verified | Flight was delayed by 20 minutes, and one crew member was quite rude and had an attitude from the beginning of the flight for no reason. Leg room isn’t great and as a 6’3 person I had to sit in the aisle to stretch my legs. However, it is cheap