Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2261 reviews
4/10
3 star Skytrax Rating
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7/10

"the only issue was boarding"

(Ireland)

Verified Review | Knock - Stansted 15th August with Ryanair. To be honest couldn't really fault the airline, get what you pay for. The only issue was boarding, it was pouring rain and we were sent out to board the aircraft and reached the aircraft steps to find the crew were not ready and were sent back into the terminal and just as we reached terminal door we were turned around again to board, got soaked in the process. The on board crew were actually very nice and it was a training flight with additional cabin crew members. Purchased three new "breakfast burrito" on board and in fairness it was lovely, aircraft was "well worn" and not the cleanest but short hop it was fine. I purchased my seat and I did not have any of the seating issues as mentioned in other reviews, they also tagged my hand luggage as I volountered as it saved me carrying it on board.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKnock to Stanstead
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"no hesitation in using them again"

(Ireland)

Verified Review | Stansted - Agadir, 15th August. Had to fly this route as there are no longer any direct flights from Dublin until the winter, flight was fine, boring for almost 4 hours - that's nobody's fault. Crew were great under a very good cabin supervisor who was Polish and I felt sorry for him as people would not take their seats. A lot of angry passengers from what I heard with what appears to be the policy of people getting separated under the automatic seat selection process, but if you area paying a low fare why not pay the the extra £4 or £5 to sit together? It's not the end of the world. Cabin service was good, they went around plenty of times with the trolley, as this was Agadir they were also selling alchohol at very reasonable prices. All the Ryanair cabins I've flown in lately seem the worst for wear, hardly surprising as they are a very busy airline - no hesitation in using them again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStanstead to Agadir
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never again with Ryanair"

(United Kingdom)

Verified Review | Malaga to Stansted. After paying GBP190, one hour late to boarding. Being taken on a bus to the plane. And drop off next to the gate we have to walk under the rain. Asked for a glass of water for my pill and they tell me they don't have water because they don't have ice to cool down the boiling water - joke or what? They can spare a bottle of water for individual glasses for costumers? Hopefully never again with Ryanair.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMalaga to Stansted
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Ridiculous ticket policy"

(United Kingdom)

Verified Review | Luton to Dublin. Ridiculous ticket policy and lower than expected level of service. We couldn't travel next to each other despite having all travellers on one ticket. They had around 80% of seats available however Ryanair's system chose one seat in row 12 and one in 24. Naturally, if you prefer to change your seat number, you have to pay extra for that. The aeroplane was dirtier than usual. Landing in Dublin horrible (in Luton was OK). I think they lost one of their loyal customers after this flight. Check the competition before flying with Ryanair - EasyJet or Wizzair are now my choices.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Dublin
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"last time we fly with Ryanair"

(Ireland)

Verified Review | I was flying from Dublin to Budapest with my wife, but this was the last time we fly with Ryanair. We were given 2 middle seats, 5 rows away from each other. The seats beside us on the left and on the right were empty but we were still given the seats 5 rows away from each other, so we had to pay 11€ to seat together. Its a shame how Ryanair want to make extra profit, we never experienced something like this, put two people in two diferent seats even if they bought the ticket together and you have lots of seats empty for 2 beside each other.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Budapest
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Spend the extra money and fly elsewhere"

(United Kingdom)

Verified Review | Flew Naples to Manchester with Ryanair. I decided to give this airline another go after a few years of avoiding it. Never again! There's always a problem. It is not worth save the extra £50+. Food is awful, just eat before. Seats terrible, small and uncomfortable. Refused to check in my suitcase although I had booking confirmation that I had already paid. Forced to pay a further £35 to drop my case and told to claim back any bag booked at a later date. Spend the extra money and fly elsewhere!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNaples to Manchester
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Shocking customer service"

(United Kingdom)

Verified Review | Flew London Stansted to Cologne. Never ever fly Ryanair! They never have any staff on duty to help or book you in on time and the ones they do, genuinely couldn't care less about you and your journey. Shocking customer service. On the outbound flight I arrived 2 hour and 10 mins early and queued in line (after checking in online the day before) to check my bag. They had only a few members of staff and failed to book us all onto the flight because of lack of staff. I missed my flight. I then had to queue in the customer service line for 2 hours and the response was awful. I was told I had to pay another £100 to be reboarded three days later. Apparently it was mine and my fellow stranded passengers fault we missed the plane (the plane that left half empty, according to my colleagues who were onboard who didn't have to check the company gear). I had to find and pay for another flight to join my colleagues online for the conference (for which, you will recall, I had the gear). Oh and did I mention that they lost my passport at the outset when they randomly checked it. My return flight was no better even with priority booking (oh yes, don't be fooled that means nothing!) they took my hand luggage away because the flight was full, meaning I couldn't do my work and then the flight was delayed by an hour and 20 mins. And guess what!? There was no one to talk to from Ryanair! Awful!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Stansted to Cologne
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"would definitely recommend "

(Italy)

Verified Review | Catania to Milano. It was the first time I flew with Ryanair, I traveled with my family from Catania to Milan. We were very pleased with the on-board staff, cleanliness and above all the punctuality. I would definitely recommend this company to other people. E^ stata la prima volta che ho volato con Ryanair,ho viaggiato con tutta la mia famiglia da Catania a Milanoi. Ci siamo trovati molto bene, dal personale di bordo,la pulizia e sopratutto la puntualità.Sicuramente consiglierei di usare questa compagnia ad altre persone
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCatania to Milano
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"should improve some parts"

(Poland)

Verified Review | Wroclaw to Warsaw. The flight experience was overall quite good. We checked in a day before the flight and it turned out that although we had our seats assigned in two diffrent parts of the airplane, we were seated in extra legroom seats (1, 2 and 16 row) and that was a pleasant surprise. I really despise the Ryanair’s boardnig procedure – the gate opens before even the airplane finishes its previous rotation. It causes a necessity of waiting in the bus which drives you to the aircraft for a long time (up to 15 mins even on a domestic flight). The cabin was not fresh but despite that, it was quite clean. The flight was smooth and everything went without delay. The thing that made me uncomfortable onboard was the air in the cabin – it smelled as if it was really polluted which made me difficult to breathe. What is more, it seemed like the cabin crew‘s only duty was to sell food/scratchcards/duty free products to the ‘customers‘. They didn’t really care about passenger safety and comfort (some safety announcements were only made in Polish). To conclude, I really appreciate the effort, Ryanair puts in providing low fares and on-time flights but still, they should improve some parts of their service.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWroclaw to Warsaw
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"improved in the last few years"

(Ireland)

Verified Review | Dublin to Rome and Dublin to Barcelona a few weeks before. Barcelona flight a lovely new aircraft and nice srrvice from very polite crew. T1 is a disaster and the queue nearly went up the escalator. Dublin to Rome also a good flight and oddly we had the same staff member on both flights who was courteous and professional. Ryanair has really improved in the last few years and I would be happy to travel again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Rome
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes