Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2260 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"will give separated seats"

(United Kingdom)

Verified Review | Edinburgh to Stansted. If you are looking to fly low cost with your family avoid Ryanair. They will give separated seats to all members of your family and then if you want to stay together you would need to pay for the seats which could add up to a lot of money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdinburgh to Stansted
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"on time, little leg space"

(Italy)

Verified Review | Cologne Bonn to Rome Ciampino. Business as usual: flight on time, little leg space, no entertainment or service, but I did not expect any. I would also say that Ryanair has lessened its aggressive marketing strategies of its first times, when during a 2-hour flight passengers were interrupted several times trying to sell them something.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCologne Bonn to Rome Ciampino
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"delays on both legs of our journey"

(Ireland)

Verified Review | Dublin to Amsterdam. Significant delays experienced on both legs of our journey - 2 hours on the way out which seriously interfered with our plans, including a very uncomfortable 45 minutes sitting on a packed plane on the runway, and 2.5 hours on the return journey. Updated announcements for both delays were fed out incrementally every 10-15 minutes, when we could clearly see that the plane was still on the tarmac at the other end and had no hope of reaching AMS/ DUB for at least 90 minutes. To top it off, once on board, it was announced that the Captain was "negotiating with ATC" but with no success, when in reality the Ryanair aircraft on this route had missed their time slot earlier in the day resulting in each subsequent flight being pushed back. The staff on the return flight looked really weary but were troopers and delivered good service. Aircraft on both legs were untidy with detritus from previous passengers. Thankfully we had paid for priority boarding and seats and so apart from the inconvenience, were somewhat insulated from the full brunt.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Amsterdam
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"won't be flying with Ryanair again"

(United Kingdom)

Verified Review | Manchester to Fuerteventura. I paid an additional £26 to sit next to my wife only to find they had split us up again. I contacted Ryanair only to be told they were a non refund company and that my only option was to cancel the flight or sit in our seats. We had delays both sides, the cabin staff wouldn't take litter off anyone until the end of the flight. I know not all airlines provide complimentary food but I think £13 is ridiculous for a rubbish toasty and a water. It was 4.5 hour flight that was delayed you would think there would be something. Overall, myself and others we met at the airport have all said we won't be flying with Ryanair again. My advice is fork out a few extra quid and not have the first last part of your holiday ruined.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Fuerteventura
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I was shocked at the filth"

(United Kingdom)

Verified Review | Gdansk to Bristol. Having never flown with Ryanair before I assumed it would be similar to other budget airlines I have flown with in the past. I was shocked at the filth I had to sit in on the flight. The seats and carpets were covered in crumbs and all sorts of rubbish. I pulled down the table to discover it was encrusted with food from previous customers, and absolutely disgusting. I will never fly with Ryanair again. They charge premium prices for the lowest service. I'm sticking with easyjet.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGdansk to Bristol
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"avoid this airline from now on"

(Brazil)

Verified Review | Rome to Budapest. One of those airlines that charge very low price but take every penny out of you they can. I travelled with Ryanair before and this time they made me pay €50 for "oversized" bag, because the type of material my luggage was made (hard Samsonite ones) didn't go through the side size of the measurement compartment they had. I saw the same bag inside the airplane with no "oversized" ticket on them. I hate this lack of pattern the company puts to get the money out of its clients for non rational reasons, as the staff could see that my bag would fit into the measurements but the material wasn't made to be soft or squishy. Seriously, will avoid this airline from now on.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to Budapest
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"overall very good"

(United Kingdom)

Verified Review | Dublin to Manchester. Would just like to say this is first time of being on a flight that nuts are not allowed. My partner didn't come with us but has a nut allergy and I hope other airlines would follow suit when necessary. Even though only a short flight everything ok. Wasn't happy about my bag ending up in hold on way home as had to wait ages at carousel for it but overall very good.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Manchester
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"you get what you pay for"

(United Kingdom)

Verified Review | Before August I had never flown with Ryanair because of all the awful reviews I'd heard. However, planning a last minute trip to Barcelona with other low cost airlines proved tricky due to flight times so I bit the bullet and booked with Ryanair. I shouldn't have worried as I really couldn't fault the airline. My boyfriend and I flew out of Liverpool to Barcelona and home again, with great ease. Boarding was simple, as we downloaded our boarding passes to our phones (as we always do whenever we fly, so much easier!). We didn't have luggage to check in so can't comment on that but sailed through boarding easily and were delayed slightly before take off (20 mins or so) once on the plane but it's August summer holidays so to be expected! Staff were all super friendly and very quick coming round with the food and drinks trolley. Yes the food and drinks are expensive in general, and in comparison to other airlines. However, if you have a massive problem with the prices they charge then bring your own food on or just wait until you reach the airport at the other end to eat. Seats are not super comfortable or luxurious but they're decent enough for a short haul flight, and you get what you pay for. Overall would definitely fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLiverpool to Barcelona
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"just want more money from you"

(United Kingdom)

Verified Review | Faro to East Midlands. We have 5 people in our party all with hand luggage we've just been told they have to go under the plane in the hold. Got on the plane to find out that there was more than enough room in the over head lockers. The worst thing is the fact we have a 4 year old boy with us who obviously wants to be sat next to his mum they've gave him a seat one side of the isle and his mum a seat the other side. The other 3 passangers which would of liked to be sat together got put in random places on the plane one back one middle and one at the front which I find really annoying because they could put you together but just want more money from you. I will not fly with them because of this reason!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFaro to East Midlands
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"the only issue was boarding"

(Ireland)

Verified Review | Knock - Stansted 15th August with Ryanair. To be honest couldn't really fault the airline, get what you pay for. The only issue was boarding, it was pouring rain and we were sent out to board the aircraft and reached the aircraft steps to find the crew were not ready and were sent back into the terminal and just as we reached terminal door we were turned around again to board, got soaked in the process. The on board crew were actually very nice and it was a training flight with additional cabin crew members. Purchased three new "breakfast burrito" on board and in fairness it was lovely, aircraft was "well worn" and not the cleanest but short hop it was fine. I purchased my seat and I did not have any of the seating issues as mentioned in other reviews, they also tagged my hand luggage as I volountered as it saved me carrying it on board.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKnock to Stanstead
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes