Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2259 reviews
4/10
3 star Skytrax Rating
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7/10

"overall positive experience"

(United Kingdom)

Verified Review | This was a very early morning flight from Madrid to Toulouse. I was able to check-in online and found the bag-drop to be efficient and reasonably quick too. There was quite a long wait at the departure gate and this is where things were poorly managed. Boarding was not well organised at all. The cabin crew were welcoming and undertook the safety demonstration in a professional manner. I found the crew to be hardworking and very approachable. The flight left on time and arrived promptly. The interior of the flight was clean and rather spartan. I had not used Ryanair in years but this overall positive experience has made me consider them for future trips.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Toulouse
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Definitely use them again"

(United Kingdom)

Verified Review | Manchester to Madrid. A lot of people rubbish Ryanair, but if you follow their requirements you should have a great flight. If you want to be sat next to someone pay for it. Check in as early as possible, use their app. If you want to board early buy the appropriate fare. Arrived 2.5 hours before departure at T3 Manchester to check bags. The Ryanair section was unbelievably busy considering it was 3.45am. However, the line of about 300 people was processed efficiently within 20 minutes. Boarded on time and welcomed by very affable crew. Aircraft had new sky interior and seats which make a huge difference. Plane clean too. Departed on time and crew did usual BOB/scratch card/duty free service. Landed on time in Madrid. The cost £180 for two travellers with a leisure plus ticket( priority boarding, seat selection and 20kg baggage allowance each). Remarkable value. Definitely use them again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Madrid
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"The plane was very hot"

(United Kingdom)

Verified Review | Birmingham to Malaga. Shocking service. In the airport the displays went from showing the gate number to final boarding with 2 minutes, they rushed everyone onto the plane making people leave behind drinks that had been purchased. Once on the plane captain announced that they were missing vital paperwork and do we could not take off. After 45 minutes the captain said that the drinks trolley would be coming round if anyone wanted to buy a drink. The plane was very hot and staff unhelpful. When paperwork arrived we were then told there was no flight window and so had to wait another 35 minutes. But they kept the seatbelt sign off do passengers could go to the toilets.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Malaga
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"comfortable and good leg room"

(United States)

Verified Review | Flew from Madrid to Rome Ciampino. No frill airline. We checked in several days ago. The Ryanair counter at Madrid airport was crowded but line was moving quickly. All bags checked without any issue. We also bought priority boarding which was a perk really. Ryanair do not size or weigh carry on luggage so it was good for us. Seats were comfortable and good leg room. We had a newer B737-800. I bought coffee on board which was great. The flight was on time. Overall no complaints.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Rome Ciampino
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Split up a family of 4"

(United Kingdom)

Verified Review | Flew Ryanair from Stansted to Rome. Terrible from start to finish. Split up a family of 4. Both ways. With our children both having a spare seat on the way home! The flights were delayed both ways by a total of 3 hours. Priority boarding was longer than normal boarding. We were normal boarding. The plane was too hot, with the air above our heads barely blowing. The seats and floor were dirty, with the seat next to my husband covered in melted chocolate. We were so far apart from each other we couldn't see any other member of our family, even though my children are not yet 18. They are deliberately splitting people up if they refuse to pay the extra to choose seats. So if you leave it to chance you will be guaranteed to sit apart. They never used to do this, so why start now? But please, do not give in or they will win. The staff were heard talking, and they all want to leave and go to other airlines. Heartless, greedy and cheap.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStansted to Rome
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"overall I was quite happy "

(Ireland)

Verified Review | One way flight to Paris Beauvais. I paid for a business plus ticket so had priority check in for my luggage which was quick and with no queue. Security check was really quick and efficient. Priority boarding and I had the front row seats with plenty of legroom. Flight arrived on time. The downside was no complimentary snack and drink with business plus and no lounge access. The luggage delivery in Beauvais was quite slow. Fare was not cheap when travelling business plus but overall I was quite happy with Ryanair.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Paris Beauvais
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"intentionally seat families separately"

(United Kingdom)

Verified Review | Timisoara to Stansted. A star is too much. One of the worst companies to fly with nowadays! They intentionally seat families and group separately with the option to pay extra (another £10-£12) to be seated together. There is no such a thing as customer service with Ryanair! Truly recommend to avoid flying with them!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTimisoara to Stansted
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not use or recommend Ryanair"

(United Kingdom)

Verified Review | Girona to STansted. Being on beginning of the queue, non- priority, wasn´t allowed to go on board with a small luggage. I complained to the staff and they said that too many people were on priority. they told, me really rude, that next time I had to buy priority if I didn´t want that to happen. When the flight started more than half of the luggage place on board was empty. I asked the stewardess why that happened and he said that wasn´t their problem and give me no help or answer. Will not use or recommend Ryanair ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGirona to Stansted
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"a low quality airline"

(Sweden)

Verified Review | Flew Ryanair from Stockholm to Rome. They charge for seat selection and put you as a family in different seats intentionally to force you to pay up. Never seen any other airline do that. The flight back home was late because the airplane was had still not arrived to the airport! The seats are uncomfortable. In general, a low quality airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStockholm to Rome
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"check in my hand luggage"

(United Kingdom)

Verified Review | Sofia to Stansted. My first and last flight with this airline. Service was dreadful, cabin crew could not be bothered, serious delay on inbound. They demanded that I must check in my hand luggage which I made sure is within limits but they said that after 90th passenger all luggage must be checked in. The overall service and punctuality was dreadful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to Stansted
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no