Ryanair

✅ Verified Review | Barcelona to Rome. Flew with Ryanair twice. Once from England to Spain and then from Spain to Italy. I was a bit worried knowing they are a no frills budget airline. Both flights were only two hours and very comfortable. Staff were friendly. Great value for money. I would fly with them again.

✅ Verified Review | Glasgow to Sofia. My flight was delayed for 3hrs, I was stuck at the airport and waited. By the time I got to my destination, Sofia it was past midnight. Metro has stopped running, the only way to get into the city centre was via taxi. Since I’m a budget traveler, I didn’t want to waste money on the taxi, so I decided to sleep at the airport and wasted the money for the night of hostel I booked. A day or 2 after, I got an email about flight delays, and only just found out that there was an EU law that any flight delays for 3 hrs and more, the customer is entitled to a claim. I immediately submitted the claim. About a week later, Ryanair rejected my claim, saying my delay was under 3 hrs! Well, the flight was delayed 3 hrs exactly, we didn’t board until 3 hrs later, but it could have landed less than 3 hrs later, which I wouldn’t know, because I didn’t check the exact time I landed, it could be about 2hr 50min later than expected in Sofia. Ryanair also said, any flights that are delayed more than 1.5hr, customers are entitled to claim back expenses during the wait at the airport, providing receipts are provided. At the same time, they closed my case. I took this as a complaint, I asked for the exact time it landed in Sofia; asked for the reason of the delay; explained due to the delay, I lost a night at the hostel, and had to explain to them that I had to sleep at the airport; and why no one informed us there would be spending expenses for delays over 1.5hr? When I got a reply from Ryanair, the staff was not even answering any of my questions, he just repeated the same thing as the first person said, told me to submit any receipts. Also that the flight was delayed for less than 3 hrs, so I was entitled to the 3hr+ claim. I tried again, explaining this further, but once again, it was no use. They were not doing anything about it. I just wanted to warn anyone flying around Europe, if there’re any delays, make sure you check the time, and make a record of it if possible. You can always get it from the website afterwards and save a record for it, if you need any claims. If it’s delayed for less than 3 hrs, check the airline’s policy and see what you’re entitled to. Because obviously they would not just tell you the freebies you could be entitled to, to save their cost! Anyway, Ryanair service is bad, all the emails I had with them back and forth, they were terrible. A different staff reply to my email every time, just repeating the same things over and over again, and not answering to my questions. Up until now, I still have no idea what caused the delay, or the exact time the flight landed.

✅ Verified Review | Dublin to Stansted. I am not sure there are actually words within the English language to describe how terrible the service this airline provides. They treat their customers like livestock. In fact even livestock do not get treated like this. They cannot even tell the truth regarding what is the situation when things go wrong and have no compassion for human comforts and necessities. I honestly don't know how they continue to thrive in a world where we should be showing corporate responsibility.

✅ Verified Review | Manchester to Alicante, £110 per person return flights with hand luggage. If we wanted hold luggage, it was a further £90pp outbound and £80pp inbound. Outbound flight, my hand luggage had to be placed in the hold because apparently only 90 bags are allowed in the cabin. There was plenty space for many other bags in the cabin - strange procedure. Outbound flight staff were rude. Didn’t smile. Were not polite and too busy flirting and handing out their number to a group of lads rather than dealing with their other customers. Money making scam! We would have had to pay a further £27pp on both outbound and inbound to sit together. Inbound flight I was row 31 (very back) and my boyfriend was row 3 (front). What would happen if there was a potential emergency? All you would want is to be close to your loved ones or the people you have come away with. Instead I was sat in the middle and amongst a group of people who didn’t know each other. You get what you pay for. Yes, but I didn’t pay a total sum of £220 for terrible customer service, real life tinder or to be sat amongst strangers! Absolutely nothing good to say about Ryanair - will be avoiding this airline in the future.

✅ Verified Review | We were told half an hour before we landed that we are goint to Trieste as fog was stopping planes to land in Zadar. After we were dumped at the airport no one from ryanair contaced us the passingers to let us know what was happening also no food or water was offered.

✅ Verified Review | I booked the flights with Ryanair months ago on the basis of price and appropriate dates, only to have the goalposts moved later, so that I needed to pay for seats in order to ensure that my wife and I sat together. Later still, the cancellation farrago threw the whole holiday into doubt until Ryanair was forced to publish the lists of flights affected and we learned that our flights were still on. Then the day before we flew we received an email warning of a ban on carrying alcohol into the cabin and telling us what would happen to any alcohol bought in the "duty-free" shops. This did not affect us directly as we never buy any "duty-free" but we did wonder whether the flight was going to be full of hen and stag parties. By then, any faith we might have had in Ryanair was pretty well dispelled and we had no high hopes of the flights themselves. In the event everything went fairly smoothly. Boarding for the outward flight was handled efficiently by a single agent while the cabin crew were both pleasant and hardworking. The cabin manager, in particular, carried out her duties very responsibly (for example, not starting the safety demonstration until she was sure that she had the attention of practically everyone on board) but with good humour. There was some changing of seats before we departed, but we were only a few minutes late rolling back. We arrived early (cue the awful triumphal blast) after an uneventful journey. For the return flight, boarding was slightly delayed though it did not impact upon our actual departure time. The cabin crew again worked hard but it was difficult to hear any of their announcements, due to the speed with which they were made plus the conversation level within the cabin. The actual flight was equally uneventful and we arrived marginally early, so we had the trumpet blast again, which this time was greeted by ironic cheers. After all the various alarms beforehand, therefore, we made it there and back without any real bother, but my wife and I have still decided that we will do our best to avoid Ryanair in the future. How can you trust a company that changes the rules after you have booked, yet denies it has done so, or cancels flights on a whim and tries to wriggle out of any of the consequences? My overall rating here therefore balances out the pluses of the actual flights against the minuses of the doubts and uncertainties beforehand.

✅ Verified Review | Liverpool to Dublin. My partner and myself flew to Dublin for a day out. After going through the booking system online and reading some of the reviews online we were not looking forward to the flight. The booking system is quite obviously setup to seat people as far apart as possible so the priority seating charge can be applied to sit together, this method leaves you with a feeling of being ripped off, a fact born out in most reviews we read. I personally would prefer the £3 to be automatically applied to the fare with an option to be randomly seated for £3 less, this would leave you feeling you had a bargain instead and cut down complaints and as most people prefer to travel together the airline would probably make more from it and everyone would be happy. We recieved 3 reminder emails from ryanair prompting us to check in online and avoid the airport checkin charge which was good. We were pleasantly surprised by the flights, both journeys were on time and even landed ahead of schedule. The planes were clean and looked new and the staff were proffessional and curtious. At dublin after dropping our hire car we underestimated the time it would take to get through security as it was very busy and by the time we got through our gate was closed. After a mad run the full length of terminal 1 we got to the gate 10 minutes before take off with the gate deserted. However after jumping up and down and waving to the pilots who we could see through the windows, he instructed one of the ground crew to come and get us and bring us to the plane, cant thank him enough. We had a pleasant flight back and based on our experience would book with this airline again.

✅ Verified Review | Flew London to Bucharest. A stag party of young men wearing fancy dress as superheroes was on board. They spent the flight shouting, jumping up and down and playing dance music over a loud speaker. The cabin crew did their best but it was pretty bad and I wonder if better training might have helped. The return from Bucharest was uneventful. These days, I pick Ryanair over the degraded BA but I wish Ryanair would improve the food and drink they sell on board.

✅ Verified Review | Was on a Ryanair flight today from East Midlands to Bergerac. About 40 mins before landing a lady was taken ill with what seemed to be a serious illness, I can't praise the cabin crew enough about how they handled the situation, they were calm quick and reassuring in the actions they took. I have booked over a thousand single flights for my family over the last 10 years and have never encountered any problems that have been caused by themselves.

✅ Verified Review | Paris to Porto. Even if you want to save money- in the end you spend more. From Paris the flights go from an airport that takes 2 hours to get to. They don't mention you have to book on line to avoid a 50 Euro tax at the airport. They are tight with baggage and they aren't around when you need them. Spend $50 more and get a nice flight in a convenient location, or even better don't spend more and still get a better flight. I never rate things online, but this experience forced me to