Ryanair

✅ Verified Review | Everything went well. The flight was on time departing and arrived 10 minutes early. Ground staff and flight crew were all charming. Flight almost full and several cabin bags ended up in the hold, but all passengers affected seemed to be content about the arrangement as they did not have to pay extra. Most noticeable that several passengers also brought more than their cabin bag allowance on board, both in number of bags and in the size of some of them. Some bags removed to the hold were too large for the overhead lockers. I have never yet had any problems with Ryanair, their service or their website. I have always found the website clear and easy to use, and I am not very computer literate. I have used this route with Ryanair ever since it started operating from Stansted to Carcassonne many years ago, and on only two occasions has anything gone wrong, and on both occasions, the weather caused diversion to another local airport. In both cases, busses were laid on within an hour to ferry passengers between the two airports. When I read some of the complaints on this site, I really wonder what is expected of a low cost no frills airline.

✅ Verified Review | Shannon to Stansted. Efficient service. Cabin crew friendly and both journeys arrived on time, in fact a few minutes earlier than the advertised time. I booked the priority seats and had a lot of leg room. No complaints. Ryanair does a good job for short haul flights in Europe.

✅ Verified Review | Roma to Madrid. Apart from the fact that i had to pay for one of my check in baggags twice cause i travel with a guitar and they are strict about their oversize policies (beware guitarists Ryanair is the only airline that is so strict and petty for that matter about oversize luggage - okay it is the policy, granted, but when the flight turns out to be chaotic, overcrowded, staff must be overworked or dissatisfied in general, because a smile is the last thing you are greeted with, and the flight turns out to be so full that your hand luggage ends up being checked in at the gate. You get the feeling like they are strict only about matters that are in Ryanair's interest, such as those that translate into revenues, because the oversize fee wasn't exactly "lowcost" - it was almost the same price as the flight. All luggage costs in total were the same as what I paid for the flight, so i paid double. So much for lowcost. I felt ripped off and also felt the underlying greedy vibe of a company that only uses the "lowcost" label as a means to market and boost their brand. The only thing low about this company is friendliness, legroom. Also seems like it targets business people with briefcases, or it sets out to favour these, rather than guitarists, surfers etc travelling the world. Wont be fooled by their flashing marketing campaigns with apparently low prices again.

✅ Verified Review | Whenever you are considering to book a ticket with Ryanair consider that if you are willing to retain your sanity you need to pay twice the initial price. We paid 240£ for two tickets from Palermo to Stansted. The total cost doubled when we had to pay seat allocation with extra leg room (since we're not 12 year old), bags, train tickets to Stansted plus a taxi to central London since the flight arrived very late. Terrible service, queuing up for 30 minutes before departure etc. Last time flying Ryanair for sure.

✅ Verified Review | Flew from Bristol to Palma. Completely shocking behaviour, sooner that Ryanair go out of business the better. Couldn’t even sit next to my wife and checking in way before although forced to pay more. All cabin staff were on about when selling perfumes etc was that they wanted to meet their targets. No one seems to care less about customers.

✅ Verified Review | Glasgow to Lisbon. 11 hours waiting on a delay without any explanation in Glasgow airport, please avoid this airline at all cost. Customer services are rude, useless and have not providing any information at all rather than delay the flight.

✅ Verified Review | From the plastic seats, lottery tickets and cheap perfume, to them forcing me to check in my bag, this is a bad airline even by low cost standards. I will avoid if there are other options.

✅ Verified Review | I flew with Ryanair from Gatwick to Belfast return with my friend on the 19th October 2017. Both times when we checked in we have been allocated separate seats even though the plane wasn't at its full capacity. Both me and my friend had a free seat next to us. When I did the check in online I couldn't select my own seat as I used to be able to do even though there was a free seat next to me. I had to pay extra just to sit next to my friend. They just don't know how to extract more and more money out of their customers. Also this year one of my flights has been cancelled because Ryanair did not have enough pilots. Their service is getting worse and worse!

✅ Verified Review | My two friends and I were very unlucky to fly with Ryanair during the mass strike in France this October. We were supposed to fly from Alicante to Kaunas on the 10th of October, but when we arrived to the airport it appeared that our flight was delayed. We waited for ages, then they put us to the plane, where we waited further. Then they returned us back to the airport and said that our flight was canceled due to the strike in France. Not delayed but canceled! Now we only had the option of getting back our money (which was ridiculous, since with this little money we could not possibly buy a flight with another company) or waiting while Ryanair offers us something else. We chose the last variant since we are pensioners and don't have spare money, and we especially chose Ryanair because they offer the lowest prices. We stood in the biggest queue for the whole night! Thank goodness there were 3 of us and we could substitute one another. Throughout the night Ryanair never offered us even a bottle of water! When it was finally our turn to apply for a change of flight, Ryanair offered us a flight for the 18th October! They were only were willing to pay for one night's stay for us (and this chance had already passed since that was the night we spent in the queue). How we were supposed to live until the 18th October in a foreign country apparently did not concern them. Since we needed to go to Kaunas (Lithuania) we finally managed to board a plane going to Poznan (Poland) which was the closest destination to Kaunas and flew with it. I must say that Ryanair behaved so unprofessionally through the whole situation. Not to offer water to the passengers was the last drop really. I doubt I will ever use this low-cost company again, thank goodness there are other options these days.

✅ Verified Review | Stansted to Hamburg. I booked a flight with Ryanair to go see my girlfriend, within 10 seconds of paying for my flight I realised I booked the wrong date. At this point I had just paid £75 for a flight I didn't need, thinking I might be able to change flights, I called Ryanair and asked for my flight to be changed. I called and spoke to a lovely girl and great at customer handling, I asked if she could change my flight so that I could fly the weekend before the week I booked. She looked at the flights and said as I'm in the 24 hour period I wont be charged, Great, she did say that the flights I booked totalled £66 so I would be losing out on £9, a bit annoying but not end of the world. How wrong was I, apparently Ryanair have a policy that if you need to re-book the flight, you will get charged or not is not done on the total cost of the flights, but on the individual costings of each flight and compared with the flight you originally booked. So I looked at the flights and yes my flight there was in fact more expensive than the flight there for thew following weekend, then I look at the flight back and the new flight back is £25 more expensive, so I now not only lost £10 on the total cost change going from my original flight to the new flight I have now lost another £25 because I want to change the flight. So Ryanair have now got an extra £30 out of my 10 second mishap, one mistake I shall never make again, I will never fly with Ryanair again. Ryanair are stingy when it comes to releasing cash, they have changed flight times for 3+ flight of mine in the past. Very disappointing, I never write reviews but I had to make an exception, as Ryanair have really let me down.