Ryanair

✅ Verified Review | Edinburgh to Faro. As usual, Ryanair staff show no professionalism, no communication, not to mention appalling service. Passengers stood waiting for 1 hour in a queue to board, no explanation (but 5 members of Ryanair staff chatting and joking in front of an increasingly angry crowd). When will they learn, we understand that some issues are outside their personal control, but not telling us what's happening while elderly and children become increasingly distressed. As previous encounters, another 1* flight.

✅ Verified Review | Venice to Eindhoven. This is about the transfer service they offer on their website. They allowed me to purchase a transfer from Piazza Roma to the airport 24 hrs before the flight. I then get an email that says the transfer is not confirmed and I'm responsible for contacting this sos email. I did this and gave them the info they asked for. Ultimately, I had to buy another transfer directly from the bus company, which was cheaper anyway. I asked for a refund. They are giving me a transfer credit for one year. The likelihood of using it is very low. They know this I'm sure. Why would they allow a customer to buy a transfer that cannot be confirmed? I will not be using Ryanair transfer services or any other extra service. And I will choose any other airline if I can.

✅ Verified Review | Glasgow to Dublin. Absolutely horrifically awful. We got some warnings on this airline, and I wish I had heeded them. It's true that they have the best price initially, but they have so many hidden costs it's obscene and I really feel strongly that a reputable airline is the way to go. I will never fly with Ryanair again. The staff member we met to check in was the rudest person I had ever dealt with in customer service - I don't even know how to describe it, the whole interaction left me in a very sour mood - she informed us that because we had not done the online checkin two hours before our flight (we were standing in front her 1 hour and 45 minutes before our flight, without exaggeration), we now had to pay £100 to have her check us in. This was more than both our tickets combined. It was 6:30 in the morning, and we were the only ones there. I couldn't believe it. The next lady we spoke to who was charging us this fee advised that we had 'checked our email wrong' since there should have been a reminder (there wasn't- I went back and checked, even the junk box). The booking email does mention this fee at the end of the page. If this airline wants to save money by limiting staff and doing things online, I support that - but I should have still been able to check in myself then at that time - to cut off the online checkin 2 hours before and charge a ridiculous fee at that time is just shady, wrong and I felt so angry. They already have additional costs for everything - we had paid to check our bags, and we had paid extra for 'priority' seating so our seats were already reserved - so why would we check in??? So angry and disappointed. The worst part is, this airline clearly does not care about what their customers think, and that makes the customer totally powerless to ensure that the service they're receiving is fair, and this case it's not. I hope this airline does not continue to be supported, and I reiterate my strong recommendation to go with another airline.

✅ Verified Review | Rome to Krakow. I had good luck and my trip was not cancelled, but I was surprized how Ryanair prices have lost transparency compared to some time ago, now you have to pay a lot for many things that previously were free or cost much less. I chose a flight for 86 Euro round trip, and ended up paying 170 Euros. A registred baggage of 15 kg now costs 35 Euro (compared to 15 not so much time ago), if you want to sit near a person you travel together with you have to pay (previously persons checking in together were placed beside each others). Even web check-in is not free if you do it more than 4 days before the trip (previously it was). For the rest, nothing new: usual low-cost service, little room for legs, but at least it was something I knew about in advance.

✅ Verified Review | Krakow to Rome Ciampnio. The flight itself it was usual, standard low-cost (lack of) service, and flight arrived on time. I have to complain about 3 things: 1) lack of price transparency - it is almost a trap. I chosed a round trip for 86 Euro, and, at the end, the final price was 170 Euro, having to pay 35 Euro for registered baggage of 15 kg and for doing the web check-in. 2) Badly organized website. I filled in "billing address" section when I made the ticket, thus expecting to get an invoce, only to discover later that Ryanair does not issue invoices for international flights without VAT - something there was no notice about. This caused me a lot of problems. 3) Badly handled customer care. I contacted them via live chat to solve problem listed under number 2 and I was promptly dismissed. I could email them, I was told. So I did but until now I did not receive any answer.

✅ Verified Review | Flew Palma to Bournemouth. The airline is a rip off! It seated us in two seats nowhere near each other. Then when we ordered seats beside one another they had the audacity to charge us £22. Why did they not sit us next to each other in the first place if those seats are available? They strategically placed us so both seats had to be moved. Why would I go on holiday with my partner not to be able to sit next to him? I will never fly Ryanair again!

✅ Verified Review | Hamburg to Manchester delayed by 45 mins. Every time I'm flying with Ryanair it's late and things are very unorganised. Very disappointed for one more time. Not even worth the cheap flights.

✅ Verified Review | This is not about a flight it is about the superb way Ryanair customer services handled our forced cancellation of a flight from Pisa to Brindisi. My mother died and they handled the cancellation efficiently and refunded the costs in a very timely manner, full marks to them.

✅ Verified Review | Flew Ryanair from Corfu to Stansted. Flight was delayed over one hour, passengers told to start queuing at least an hour before boarding. Predominantly elderly forced to stand for this time. Further queue on tarmac as aircraft not ready. 'Speedy boarders' ended up boarding after those rushed through a second departure gate and onto the first transit bus. So that was a waste of money. This was not a cheap flight, booked because of timing of departure.

✅ Verified Review | Stansted to Riga. If you do not pay to choose your seats they make sure you are separated from people in your party. They do this so that you pay extra. But I really hope people don't pay as this is typical of the management at Ryanair. In flight from stansted to Riga the cabin crew announced that the the money from the scratch cards goes to charity. The priority boarding was funny from Riga to Stansted - they let both queues in at the same time - can you imagine paying to be let onto the plane at the same time. We all know they are cheap and therefore popular, but you are the worst household brand and my least favourite airline.