Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
5/10
3 star Skytrax Rating
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10/10

Jetstar Airways customer review

(Australia)

JQ188 7 May 2013 14.55 Seat 1F Christchurch to Gold Coast. Good flight on time good service and nice cabin crew. It's only a 3 hour so a cup of tea and a book or magazine is all that's needed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Jetstar Airways customer review

(Australia)

Flight to Sydney 2nd May 4 hrs late leaving. Not advised at check in and travelers advised in the departure lounge 30 mins before flight departed. Offer of an $8 refreshment voucher. Cheapest sandwich in the airport costs more! Advised by staff to use it at the donut stand. No empathy from ground staff made it worse the uncaring person at the desk was a manager. The next scheduled to Sydney left on time leaving customers whose earlier flight was cancelled still waiting. A little bit of empathy goes a long way and it was certainly not forthcoming from Jetstar staff. Flew back Qantas today what a pleasure. Will never fly Jetstar again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetstar Airways customer review

(Australia)

We booked months ago a flight to Bali which Jetstar cancelled. No refund has been received after many weeks and I have been told it may even take 12 weeks to see the refund. I managed to get a more expensive flight & longer flight on Garuda. Well done Jetstar for insisting on payment immediately upon booking and then not returning it when you cancelled our flight. Poor business practise and I recommend to everyone to be very mindful Jetstar will cost you money when they cancel their flights!
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Jetstar Airways customer review

(Australia)

Adelaide to Cairns return in April. We paid extra for front row seats D E and F behind the bulkhead which separates galley from cabin. There was not much information on the net about Row 1 seats and we were not sure if the legroom would be the same as in the exit row seats further back as (from memory) Row 1 pre-selected seats are a little cheaper. Our seats were great! Plenty of legroom and didn't have the claustrophobic feeling that can be experienced in an economy cabin. Row 1 seats A B and C have even more leg room with no bulkhead in front. Take your own food and hire an I-Pad and with a bit of a stretch of the imagination is a bit like flying a budget business class! Crew friendly. Would have liked more talk from the cockpit and maybe a second trolley run on the 3 hour flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(Australia)

Took weekday flights from MEL-LST return. Both flights were on time for departure and arrival. All boarding and cabin staff were efficient friendly and cheerful. As you expect on a budget airline the seating is cramped but its no real problem on such a short flight. Overall no issues with the flight or service. The biggest problem is the shambolic departure area in the downstairs Qantas/Jetstar terminal in Melbourne. An absolute bunfight and a totally inadequate space to hold the number of people departing and arriving.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Jetstar Airways customer review

(Australia)

Two flight delays from Melbourne airport in two days of travel is pretty poor service. Very disappointed in the staff at service desks who were uninterested in passenger concerns. Will never flight Jetstar again better off spending a little extra for a more reliable service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Jetstar Airways customer review

(Australia)

HON-MEL. Was satisfied with Jetstar no they are not Qantas but the 11 hour flight went fast. We were under a Qantas codeshare so we were supplied with food and drink. After take off we got a warm breakfast and then sometime later in the flight we got a hot lunch as well both meals were fine. I pre ordered a digi player for my friend and I to share and they ended up giving us one each and also the amenities pack. I would fly Jetstar again as you just cant beat there prices.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Jetstar Airways customer review

(Australia)

Singapore to Melbourne mid April. Check in immigration and security were quick and efficient. Friendly welcome aboard from the flight crew with the offer of drinks prior to push back. Take off was on time hot towels were offered and the food was quite acceptable with beverages offered. Entertainment was on ipads and more than adequate for a 7-1/2 hour flight. The seat was adequate with sufficient leg room but was by no means what one would expect from a quality airline. Nevertheless I managed a few hours sleep. All up a surprisingly pleasant flight with an early arrival into Melbourne and very good value for the price paid.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Jetstar Airways customer review

(New Zealand)

I was surprised to find that on a flight from Perth to Brisbane there was no food provided. We then had to wait in an enormous queue for more than an hour so no time to get breakfast at the airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
1/10

Jetstar Airways customer review

(Australia)

I have never flown this airline without a delay and yesterday a cancellation of my flight. Extremely poor customer service from counter staff and the offer of a bus added salt to the wound. Their service is inferior their reliability non-existent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no