Jetstar Airways

✅ Trip Verified | Melbourne to Sydney. Horrible, rude customer service. I've flown budget airlines in India, US and Europe. Nowhere are the airline employees as rude as this airline. They let some customers through with 1 or 2 kgs extra weight ahead of me in my line. Saw an Indian passport and made it a point to reduce the weight to 10kgs, not a gram more. This was given the fact that I was carrying 10 lithium polymer battery is weighing 6 kgs which I had no option to check in. Avoid this airline at all costs.

Not Verified | Cairns to Sydney. The ground staff of Jetstar was extremely rude and unprofessional. Poor manners and attitudes. Submitted complaint to Customer Care Team did not reply. Followed up with Live Chat. Not helpful at all. They just tried to brush you off. Obviously they don't care.

✅ Trip Verified | The flight was on time as was the return trip. Cant complain with the airline. The only issue I had was the legroom in economy as I am over 6 foot, but its pretty much the same for every airline these days. No IFE so you have to bring your own or a book like I did. Any food or drink purchases are by card only, so beware they don't take cash. All in all I got what I paid for knowing its a budget airline (I paid extra for baggage and to choose my seat) and would fly them again.

✅ Trip Verified | I travelled on Jetstar JQ174 from Christchurch to Melbourne. I was able to check in three hours before departure at 6pm at the automated machines. Unfortunately Customs & Immigration was closed until 7:30pm. Missed the business lounge and had to make do with Burger King. On boarding I was the first person to board as they called the back of the aircraft first and a was seated next to the gate. Had a spare seat between my next passenger. The flight overall was good.

✅ Trip Verified | I travelled on JQ524 Jetstar from Melbourne to Sydney on 19th August. I was given and exit row when I checked in on the automated machines. We were a little delayed into Sydney as they could only use one runway due to high winds. I always try and fly Jetstar.

✅ Trip Verified | Travelled from the Gold Coast to Cairns with Jetstar. I love the Gold Coast airport as it is small and you cannot get lost. Had a Burger King breakfast which was nothing special. The flight was uneventful. We had to board via walking across tarmac but that was no problem. I like flying Jetstar whenever I can.

✅ Trip Verified | Auckland to Sydney. I had the worst service at the counter, staff tone to me was as of a robot. I was talked down to and disrespected. Will never fly Jetstar again and will refer everyone away from using it

✅ Trip Verified | I've made a reservation on Jetstar from SIN-TPE on 11/6/18, 1.10am. 13/9/18 Received email notification from Jetstar on flight delay to 9.55am. Contact Jetstar via live Chat to reconfirm details. Proceed to reschedule all the arrangement, paid penalty for hotel and tour amendments. 17/9/18 Received email reminder for the flight to TPE. Noticed the flight timing indicated as 1.10am (no notification was received on the change of flight timing). Called Jetstar Hotline to reconfirm on flight timing. Call centre was not sure of the timing. Throughout the 30min conversation, the agent told me 3 different timing for my flight and finally confirmed that it is changed back to 1.10am. Again, I proceed to reschedule all the travel arrangement and paid for amendments fees. 18/9/18, 10 hours before the flight, received an SMS notification that flight was delayed to 9.55am. Called hotline again and the 1hr 30min calls was hell. Spoke to 2 different agent and non was sure on the exact timing. First told me it's changed to 9.55am, and next moment tell me there's no change and the flight is at 1.10am. As of now, I am not even sure if the trip will happen as promised. Not sure if it'll suddenly change to 1.10am again and I am not being informed. It's true that the t&c for budget airline mentioned that it's subject to changes, but 3 changes for a flight is too much when there's no natural disaster whatsoever. The call centre advised me that it's simply due to "operational requirement". Customer have to suffer because of their changes in "operational requirement", Don't ever book Jetstar again!

✅ Trip Verified | Melbourne to Sydney. Flying out from Melbourne for family emergency in Sydney. Flight delayed by over 3 hours. Whilst we were told that there are technical issues, no time frames as to resolution. I would've thought the company of this size would have business continuity plan in place for situations like this. Apparently not. As we were waiting to learn our faith that morning, another 4-5 flights have been delayed. As I was getting ready that same night to fly back to Melbourne, I received a message that my flight was cancelled, less than 2 hours before planned departure and was only accommodated the following morning, arriving to Melbourne after 10am. And what did JetStar say on all of that: "sorry".

✅ Trip Verified | Sydney to Auckland. Jetstar lost our car seat and refused to accept any responsibility. Agent at Sydney airport had horrible customer service and we have yet heard back a response from Jetstar after we filed a complaint. On Aug 25, 2018, we were checking in for our flight JQ201 from Sydney to Auckland when we encountered likely the worse customer service of all of my 20 years of traveling experiences. There was a long waiting line to check in at the counter that morning. First question the agent asked of us was "which one of you can speak English?". I thought that was rude. We are Asians in appearance but both my husband and I are physicians from the USA. As she was printing our boarding passes and luggage tags, she said she could see that we paid for two checked-in bags but she could not locate which passengers they were paid under, therefore she still had to charge us for the two checked in bags. I said I had the receipt for the paid checked-in bags. She looked through the computer again and said she still had to charged me for the two checked in bags. I could not believe it! It does not make any sense. I said I was not going to pay again because she could not find it. It is a form of incompetence. She then said "I am not going to serve you anymore. You have to go to someone else." and left me there standing. She did not tell me where to go initially. She was clearly doing that to delay my check-in process as a punishment and aggravates my anxiety as the flight departure time was approaching. I then requested to speak to her supervisor. Her supervisor was better but obviously not well trained for customer service (did not display ability to de-escalate the situation). But she figured out the problem was the car seat. Apparently the agent does not know that. She needs to be trained better but that is the least of her problem. Jetstar lost our car seat on the same flight which we learned about we got to Auckland. No one contacted about our car seat for a few days until we got back to San Francisco, USA. We had to buy a new car seat as a result. We contacted them for reimbursement but they refused.