Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1105 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"no refund policy available"

(Australia)

Not Verified | Ridiculous airline company and completely amateur. My booking was cancelled twice due to Covid 19 which is fair, but I was forced to keep changing and paying extra money to change my booking on the available date. Long story short, the price of the ticket was originally $400 and now I have paid a total of $1660 only for changing my flights - no refund policy available as they force you to accept their dates.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Byron Bay
Date FlownDecember 2020
Value For Money 12345
no
1/10

"now I'm stuck with a $400 printed piece of paper"

(Australia)

Not Verified | So, Jetstar have cancelled my flights twice this year due to covid - which is fair. But, because I accepted a voucher for the original cancellation they're refusing to give me a monetary refund for the second cancellation. Even though the second voucher they provided will expire (March) prior to me being able to leave the state. I also can't use it to fly anywhere in WA because Jetstar doesn't fly anywhere else within WA. Another fun fact on this, they won't reimburse me the difference that I paid for the second set of flights because I used their original voucher. So now I'm stuck with a $400 printed piece of paper. In essence - don't use Jetstar during the pandemic.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Melbourne
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never recommend Jetstar"

(Australia)

Trip Verified | I booked Jetstar for interstate travel - Sydney to Darwin in the month of August 2021. I was relocating to Darwin to work for an organization that I was chasing for 1 year. Before I confirm my ticket I contacted Jetstar customer service and confirmed that their flight is communicating from Sydney to Darwin as the COVID lockdown situation was going on. They also mentioned if you have the NT border pass and you have a valid reason to travel you are eligible for interstate travel. After confirming that I booked the flight with Jetstar, then the disaster situation start - total my flight cancel and rescheduled 4 times in 2 weeks, and later on, I booked another ticket with Qantas to travel to Darwin. And refund policy or reschedule policy is a different painful process with Jetstar. I will never recommend Jetstar to anyone or will share this experience with everyone in my workplace, home, and with friends.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Darwin via Melbourne
Date FlownAugust 2021
Value For Money 12345
no
1/10

"worst nightmare experience"

(New Zealand)

Not Verified | I want to share my worst nightmare experience with JetStar. It was on Sunday 15/08/2021. I And one of my friends were traveling from Wellington - Christchurch - Wellington (Flight number JQ290). I would suggest it's better to go with Air New Zealand or any other airplane company instead of Jetstar. Service desk assistance was the worst part of this experience. She doesn't know who to deal with. She behaved very rudely and even didn't try to help us. She thought that she is some kind of owner of this company and can do whatever she wants. First, they took money for transfer fees and then refused to refund that. When I called their complaint department, they denied it as well. I felt that I got framed. I was so shocked and depressed by their behaviors. I will never ever fly with this airline and would suggest the same for everyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWellington to Christchurch
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very bad customer service"

(New Zealand)

Not Verified | Very bad customer service and servere issues with reliability. I have flown with Jetsrar twice in a month and both time the my flights has been cancelled and rescheduled so that I have had to wait at the airport for half a day. The staff was uninterested in helping us and the fact that we had a baby at home and was unable to find a babysitter to look after our child until new flight arrived was "not their problem". Now sitting at the airport again with a cancelled flight. 5 hours to get through and screaming children. No apologies by the jetstar staff, not worth it for the cheaper flights. No way.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAuckland to Wellington
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"officious approach to nuisances"

(Australia)

Trip Verified | Jetstar have the uncanny ability to need be at fault or feel the need to apologise for errors or omissions. From the call centre to ground staff and cabin crews, there is a unilaterally officious approach to nuisances, otherwise known as customers. Listening skills are decidedly absent and in general, the care factor hovers around zero. Legroom is an interesting euphemism for the wee gap between rows and I'm far from tall. Any opportunity to charge you additional is immediately seized upon. Refund is a word so unfamiliar to them it might as well be an ancient lost language. Email links don't work and the flight status web page too often sits and spins it's hamster wheel relentlessly without producing results. Definitely and sincerely, not a fan.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Coolangatta
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still didn’t refund my money"

(Australia)

Trip Verified | Had to cancel my flight because Melbourne went into their fifth lockdown. I added travel insurance for the ticket through Jetstar, knowing that they’ll pull out some weird policy and won’t refund my money back. Guess what, they still didn’t refund my money back even though I’ve travel insurance. So please don’t pay extra for their insurance rather book your flight through virgin Australia or Qantas.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHobart to Melbourne
Date FlownJuly 2021
Value For Money 12345
no
1/10

"Cabin staff are rude"

(Australia)

Trip Verified | Not really one to write reviews unless extremely impressed or stuff like the below happens on multiple occasions. I'm so sick of this airline, constantly cancelling flights with no viable alternative arrangements possible. "we have replaced your 2 hr 0 stop flight with a 13 hr / 3 stop nightmare. Cabin staff are rude, zero attention paid to enforcing covid rules. ie wearing masks and moving around cabin. My personal favourite was their handling of the hysterical woman sitting beside me in an exit row. Some very minor turbulence 2 minutes into take off... and I spent the next hr with passenger sitting ON my lap and her arms wrapped so tightly around my neck I started losing circulation to my brain. Apparently this was my problem to handle.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Gold coast
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refused to give me a refund"

(Australia)

Trip Verified | My trip to Queensland was cancelled due to COVID-19 restrictions and Jetstar refused to give me a refund. Shame on you, Jetstar.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Date FlownJuly 2021
Value For Money 12345
no
1/10

"all round horrible experience"

(New Zealand)

Not Verified | Avoid this airline. Awful experience every time I fly with them. Flights get cancelled for no reason. Flights constantly get delayed, and delayed, and delayed again. Customer service is shocking, updates on new arrival and departure times are slow. Seats are very cramped, hand luggage is checked for the 7kg limit and they will stop you boarding if you are over and don't pay extra. It's just and all round horrible experience flying with this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAuckland to Wellington
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no