Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
5/10
3 star Skytrax Rating
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6/10

Jetstar Airways customer review

(Australia)

I regularly fly Jetstar from Newcastle to Brisbane. Not my favourite airline - much prefer Qantas - but from Newcastle usually Jetstar offers the schedule that fits my plans. Its a budget airline so you get what you pay for and it is short flight so the cramped conditions are tolerable. Would be nice if the food and beverages included a couple of healthier options. In summary - if you have to fly Jetstar it is tolerable but if given the option pay a little more and fly with Qantas.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Jetstar Airways customer review

(Australia)

The seat was cramped but apart from that the leather seat was reasonably comfy. I flew from Darwin to Melbourne and the staff were pretty. You get what you paid for. The flights were cheap so there was no entertainment food or drinks provided.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Jetstar Airways customer review

(Australia)

SYD to HKT return Business Class. Both flights on time. Service level very good. ood has improved and was very tasty. Very good value product.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Jetstar Airways customer review

(Australia)

June 8th flight 3k132. Flight due to leave 00.05 told there would be a 20 minute delay it ended up being 3 hours then told the flight was cancelled. Why take so long to make a decision It was rescheduled for 14.30 that afternoon I missed my pick up driver when we arrived in Singapore had to wait another hour.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Jetstar Airways customer review

(Australia)

I never thought I would write a good review about Jetstar. But here goes. Flew Melbourne Hawaii return in Business class. Impressed with the produce for the price that you pay. Both flights bang on time. Staff were super friendly on the way over and friendly on the way back. Food out of MEL was great. Very impressed. 9 out of 10. Not so out of Hawaii. 6 out 10. We had one of the new A330 with the in seat video which was great going to Hawaii. Plane was in great condition. Coming home we had one of the older ones and boy do you notice. Though the seats were very comfortable but juggling the video and a meal was too hard. Its one or the other. So overall happy with the international service of Jetstar. Now if that could filter down to its domestic product.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(Thailand)

MEL-BKK 30 May 2013 business class and was delighted with the change of service level since my past experience with the airline approximately one year ago. Check in was efficient with a dedicated business line. Use of the QF lounge was available as was use of the immigration express lane. Flight was 1 hour late departing as the aircraft required "routine maintenance" and both the cabin crew and captain apologised for the delay. In-flight service was good and included a complimentary drinks and meal service. Cabin crew were very efficient and attentive. Of the meal choice offered selected a form of lamb stew which might have been appropriate for a Melbourne winter but far too heavy as an appropriate meal. In-flight entertainment was through the use of an iPad. A330 aircraft was clean although the seat pitch could have been better. Overall good service and value for money.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetstar Airways customer review

(Australia)

Bangkok - Melbourne Return - Business Class - May 2013. Could not fault either flight - brilliant value for money comfortable roomy seats great friendly staff and all in all an enjoyable and memorable experience for our annual holiday. Definitely great value.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jetstar Airways customer review

(Australia)

Sydney - Melbourne/Avalon and return. Used Qantas lounge in SYD a big plus. Offered exit row seats at baggage drop/check-in both ways so the otherwise tight seat pitch wasn't an issue. Both flights pretty much on time and Avalon is a breeze to use compared to MEL. Orderly efficient boarding procedure and baggage delivery. Staff all polite and competent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Jetstar Airways customer review

(Australia)

Excellent cabin crew both flights to Thailand. Very quiet and comfortable trip. Highly recommend and would not hesitate to travel Jetstar again in the future.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Jetstar Airways customer review

(Australia)

Very cheap flight BNK-SYD (9am) from a small airport so straight forward boarding process with mobile sms boarding pass via online check-in and no check in baggage. Smooth but impersonal as one would expect for a true budget/shuttle style flight. Seats comfortable new design with seat pocket elevated to the top of the seat improves legroom and perception of space. An area of improvement for this and other Jetstar flights would be limiting the ridiculous amount of carry-on they encourage people to bring on board. Compounded by the lack of assistance stowing it. A little supervision here would go a long way.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes