Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
5/10
3 star Skytrax Rating
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9/10

Jetstar Airways customer review

(Australia)

Having previously experienced delays and cancellations with Jetstar I was curious to see how this flight would be. Overall it was very good. I paid $39 for Sydney to Melbourne (Avalon) and it was money well spent considering the alternative flights at the same time with other airlines to Melbourne (Tullamarine) were much more expensive. The flight was a good example of what a LCC should be. On time departure and arrival friendly crew a clean A320 and surprisingly comfortable seats. I am 180cm and my knees were not touching the seat in front perhaps due to the clever re-positioning of the magazine pocket to the top of the seat-back above the meal tray. I would fly Jetstar again if the price is right.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Jetstar Airways customer review

(Australia)

Recently flew Brisbane to Newcastle NSW return. This is the second time I have flown Jetstar (only because I had to) no problems at all. Slow check in outbound but quick check in on return and a short and comfortable flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Jetstar Airways customer review

(Australia)

Flew Perth to Denpasar on 25th June 2013 on JQ116. My second and last flight with Jetstar. Supposed to depart at 09.30 hrs I awoke at 05.30 hrs to find an SMS stating the flight was delayed 1 hr. Got to the airport and checked in and went through security by 08.00 hrs and waited until 09.30 only to be told flight was again delayed. Come midday again told flight would be delayed to 13.30 hrs. Given a $10 voucher for lunch which doesn't even buy a snack at airport prices. Staff finally opened the gate at 12.50 hrs with a mad scramble to board. Once on board we waited another 45 mins for a 2nd engineer to be found to sign off on the repair. Finally departed at 13.30 hrs and arrived at 17.45 in Denpasar. We paid for a meal on board and never received it - we paid for priority boarding and never got it. Drip-feeding flight delay information is typical of a poor airline operation. I will never fly with them again under any circumstances.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Jetstar Airways customer review

(Australia)

Return trip from Sydney to Nadi. The plane was on time on the outgoing trip. The seats were so uncomfortable I found it hard to find a comfortable position the chairs are too upright. The homebound trip the check-in gate opened up half an hour late. The plane was delayed for 2.5 hours. The entertainment was useless you had to pay for iPads and there weren't even enough on board. There wasn't enough food onboard on the homebound trip. You have to pay for everything. The only good thing is that staff were quite friendly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

PER-MEL. The main reason being we were given $200 in vouchers for cancelled flight from earlier this year from Denpasar to Perth. Trying to book the tickets online the vouchers wouldn't work. Checked with online Jetstar staff who assured me vouchers were valid. After 8 more attempts gave up and booked on phone. In the end the overall cost went up by approx $185 thus cancelling out vouchers. Probably would not have travelled with them as they worked out to be not much cheaper than other airlines after the 'voucher' debacle. What can I say the staff do the best they can but all in all very badly run. The food is average with very small selection the seats are uncomfortable and not particularly clean. Be careful if you get 'vouchers' It lured us into flying with Jetstar when we probably wouldn't have otherwise.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Jetstar Airways customer review

(Australia)

Flew MEL - Darwin on JQ61 which then continues on to Singapore. Signs were bad to start with when the check in area at Tullamarine was shambolic with enormous queues and no bag drop operating. Eventually made it to the downstairs departure lounge and queued at the allocated gate only to find at the last minute that the gate had changed with no announcement which left about 50 passengers scrambling through the terminal to catch the flight. With the doors shut plane then sat at the departure gate for 25 minutes with no advice or announcements about the reason for the delay and how it would effect our arrival time. When the flight finally departed about a third of the in flight snack menu was unavailable and the attendants were unable to accept foreign currency despite us receiving an unsolicited email from Jetstar 2 days earlier explaining that foreign currencies were accepted on this flight. With a budget airline like Jetstar the customer needs to have budget expectations but its no excuse for the airline not misinform passengers and stuff them around. Jetstar is definitely slipping.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Jetstar Airways customer review

(Australia)

I flew from Sydney to Hawaii recently and was very impressed especially since my other flights in the following days on Delta and Alaska Airlines were terrible! The staff were very polite and extremely understanding when I told them I had a nut allergy the cabin was clean and the seating was comfortable. The only complaint I could have was the lack of in-flight entertainment you have to pay to get an iPad but other than that it was a wonderful flight. I would definitely recommend Jetstar if you're flying both nationally and internationally.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Jetstar Airways customer review

(Australia)

You do get what you pay for but in saying that the plane was spotless staff were nice easy trip and on time. Only downside was one of our direct flights was rescheduled so we had to stop over in Melbourne. Yes annoying but these things happen. Would I fly with them again. Yes definitely but only for a cheap fair. Wouldn't pay full price as the extras add up as I am a diver and have heavy luggage so wouldn't be worth it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Jetstar Airways customer review

(Australia)

Booked on JQ60 SIN to Darwin 26 Jun for timings that didn't involve a red eye flight. However flight departure delayed from 7.35pm to 10pm and became a red eye flight. My previous trip on JQ64 was delayed almost 2 hours and the one before on JQ60 was cancelled and all passengers bumped to the red eye flight. The flights to Singapore from Darwin have a very bad on time performance and this can be confirmed through the flight status tab on both the Jetstar and Qantas sites. I do not recommend this airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Jetstar Airways customer review

(Australia)

Flew Melbourne to Adelaide with a toddler and baby. Unfortunately flew Jetstar as it fitted in best with nap times. Staff didn't even try to help as I struggled up the rear stairs with baby in sling toddler and bag. Consistently the worst customer service of all of the Australian airlines. Reiterated why I will only ever fly Jetstar if the timing and route is by far the best option.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no