Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1302 reviews
4/10
3 star Skytrax Rating
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8/10

Jetstar Airways customer review

(New Zealand)

Auckland to Singapore return. Check-in was quick easy and staff were friendly. Plane was ok seats were uncomfortable crew were friendly and helpful. Did not use any services onboard. Brought my own food and crew removed my rubbish. People need to realise that you get what you pay for as a budget airline I think they did very well. Will fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Jetstar Airways customer review

(Australia)

Flew the Jetstar equivalent of business class this week (SIN-MEL) and was very disappointed hardly any leg room hard uncomfortable seats which do no recline much food quality was poor and selection of on demand movies and TV shows was also severely limited. I asked for a pillow and was told there was a 'blow up one' in the amenities bag. It was an extremely uncomfortable neck pillow and the expected duvet was in fact an old grey blanket. The overall offering from Jetstar just does not come anywhere close to competing with Air Asia's lay flat beds in their Premium Class with pillows and duvets. Jetstar does not even given priority baggage to business class passengers! Definitely not worth paying the extra money stick to economy if flying Jetstar.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Jetstar Airways customer review

(Australia)

Launceston-Melbourne return 7th June. Both flights on time or early. A320 clean and flights uneventful. Check-in quick and easy and as usual this is strictly a no frills method of travel one step up from coach travel. Crew friendly to Melbourne but on return trip crew was abrupt and a little rude. I have a disability and they offered me no assistance with my bag in the overhead compartment and seem to avoid me when I am lifting and holding a walking stick. On the flight from Launceston one male crew member was a little more sympathetic but they always seem to go out of their way to avoid dealing with anything other than the norm. I use the airline regularly and the fares are usually reasonable but I am mindful that the crew are usually not interested and do the bare minimum.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Jetstar Airways customer review

(United States)

SYD-HNL Star Class. Typically poor experience on Jetstar. Exceedingly long queue for business class check-in of 45 minutes they were checking in 3 flights using only one counter for business class. Several agents standing around doing nothing. Inflight experience leaves a lot to be desired. Star class bears no resemblance to international business class standards. Seats are much more akin to US domestic airlines first class seats with limited recline limited legroom and a worthless footrest. When the passenger in front of me reclined my knees were jammed against the seat. I measured 6 inches of space between the seatback and the front edge of my seat. Do not be fooled into thinking this class is a bargain at any price. Cabin service was cool and indifferent. Cabin attendants served meals and disappeared for the rest of the flight. Certainly not worth the money and extremely poor value.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

My wife and myself flew return Brisbane-Darwin on the new A320. What a joke. The seats are flat and hard and the seat backs uncomfortable. Seat pitch is 28 inches. So if you like the seat back in front of you less than a A4 page away just wait until the passenger in front reclines. Trying very hard to be Australia's Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Jetstar Airways customer review

(New Zealand)

Flew from AKL-CHC and had a very nice flight. Our plane had relatively new seating which was comfortable. Legroom was acceptable and the crew were friendly and efficient. Online Check-In worked well and allowed us to avoid the queues to drop off our bags. Overall I highly recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(Australia)

Melbourne-Newcastle return JQ477 29th May and 474 30th May. Both flights were on time. Tight legroom made a bit more bearable for short flights by having magazines etc behind the headrests rather than jammed up against one's knees. On the forward journey I observed the cabin manager briefing a passenger with mobility issues about safety aspects of the flight. She displayed a truly caring and professional approach and I was impressed. On both flights most people were fairly obviously leisure flyers - I am happy to travel Jetstar when flying for leisure but would not recommend it for business travellers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Jetstar Airways customer review

(Australia)

SYD-OOL. Arrived at the airport on time. Flight delayed 40 mins because crew had to come from a different aircraft. After crew arrived they did a quick check and started boarding the flight. However cabin crew were very rude. Crew virtually ran down the cabin serving food (I had my wallet out ready to buy something) "any food would anyone like any food". Then right in front of my face a massive high five.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

Cairns-Sydney-Phuket in Business class. Was not allowed to sit in business class on the 3 hour domestic flight but was allocated an exit row on the A330. Not sure why we could not be seated in business like on the other A330 sector. No food or drinks offered on domestic sector. Seats in business are really premium economy and the only inflight entertainment option was an ipad that was only given out after the meal service. Crew were clearly disinterested and one almost barked at me when I dare go to the galley to ask for an apple juice as there were no drinks runs between the services on this 9.5 hour flight.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetstar Airways customer review

(Australia)

Had the misfortune of flying Business class from Brisbane to Phuket. Booked to fly out of Brisbane at 8am and arrive in Phuket at 10.30pm the same day. We checked our bags in the morning and by 11am the following day Jetstar had managed to get us to Melbourne with no luggage. I understand that issues with delayed and cancelled flights can and do happen but the total lack of communication was unacceptable. Staff basically didn't want to know us and we were left stranded. Totally unacceptable especially for a business class customer.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no