Jetstar Airways

✅ Trip Verified | After we had checked in, given up our bag and gone through security we received a text from Jetstar: Flight cancelled due to engineering reasons. Better safe than sorry, I get it. But it was the Easter long weekend there were no other flights available until the next day. It took us an hour to get our bag back, and we lost a day of our Easter break. On the following day the automatic check-in was quick and easy. Service from the ground and cabin staff was good. The plane operated 40 mins late. It would have been sensible to leave passengers in the public area of the main terminal for that time, so they could get food and go to the toilet. But Jetstar called us all down to the already crowded departure area, to spend the time milling about and trying to work out if there was a queue. Seats were comfortable if basic. The airline's take-on bag policy was not enforced -- the cabin crew were imploring passengers who had done the right thing to put their bags under the seat in front of them, in order to make room in the overhead racks for the suitcase-size bags that the airline had allowed on board.

Not Verified | Horrible to no service. Delayed for 5 hours and customer service basically said there's no obligation for them to be on time, no apologies, justification first. By purchasing a ticket, the customers signed an agreement that delays are no responsibility of Jetstar, they have no obligations to be accountable, it's bad luck for customers.

✅ Trip Verified | They cancelled my flight JQ28 on the 5th of April from Phuket to Sydney (apparently the 3rd flight in 3 days) then kept us at the airport for almost 4 hours without food or drink whilst we had to wait for hotels to be arranged. Then they lied as we were told the hotel was close to the airport when in fact it was 25km away as I noticed when we were on the bus the driver drove past the area where they told us the hotel was so I asked him where he was going to which he replied "Phuket town". If I knew that before I could have gone to my home in Phuket instead and save myself a lot of time. But because they said it was close to the airport I figured there was no point going home. We got there around 3am and aircons blew hot air then got told we would be picked up at 1pm to go to the airport even know the hotel manager stated a late check out was totally fine. We got to the airport before 2pm and check in didn't open until 0340pm and i got told by check in staff the flight might be cancelled again as there were not enough first aid supplies on board and they needed to be flown in. At check in we got a 300baht voucher which was only valid at burger king where meals start around 500baht. The flight got further delayed because aircraft was not ready yet. So I missed a whole day of precious family time whom I hadn't seen for 7.5 years plus spent a lot of money on overpriced airport priced food and drinks. The crew was nice put the plane was dirty as hell. Dust everywhere, drink marks etc. When we landed in Sydney they parked us on a remote stand near cargo and we couldn't disembark because the AFP had to come onboard. After that there were no busses available as Qantas parked an A380 on the bay next to us and those passenger had to be disembarked by bus too. Once through customs I went hunting for Jetstar Australia customer service. A very rude agent told me to go to the office on the 3rd floor, when I got there in was closed and dark. I went back down and asked her why she sent me to a closed office. Then some ladies with Jetstar uniforms where there but apparently they worked for Swissport. The supervisor seemed very cold and had lack of empathy and tried to brush me off and was very condescending. She told me to go online and contact Jetstar or call the call center but then said call center might be a waste of time (really?) I am not gonna let this go. I will be pushing for compensation! They need to pay for their mistakes.

✅ Trip Verified | I reviewed the food and the flight a few days ago and have also been interested to read the reviews of so many others but one thing has caught my attention: not once has Jetstar taken the time to respond to any of the comments. All companies monitor these sites, It's part and parcel of modern-day businesses, yet there is no input from Jetstar. What does this tell us? For me, it's a sign of disinterest and complete arrogance. Sad really that they hold their client base in such disregard and contempt.
Editor Note: Jetstar were offered the opportunity many times to quick-link respond to their customer feedback, but chose not to do so.

✅ Trip Verified | I booked the flight to Bali. I reached Denpasar 10:30 am today and after searching for my luggage for 2 hrs, I asked at the airport about it and they said that your luggage has not been picked up from Sydney. We had our little son with us and all luggage was checked in. They said it will be delivered by the next flight to Bali from Sydney. But nothing got delivered so far. Its been a day without clothing. I end up with spending hundreds dollars worth of clothing. I have booked the meal already while booking the flight. Staff asked to give them proof of meal booked. I mean they don't have any information about anything and they refused to give a meal. I paid twice for same meal. Worst service ever. Do not spoil your holidays by travelling with them.

✅ Trip Verified | They text me 3 hours before the departure saying the flight was 5 hours delayed. Then I contacted the support and they told me there was no delay, so I got to the airport and I realize just once I was inside the security gate that the flight is actually delayed and now I have to wait 7 hours without the possibility of walking out and go back home. Terrible service!

✅ Trip Verified | I haven't travelled Jetstar previously and doubt I will again. The ground staff, crew and aircraft itself are good but that's where the positives end. The food is simply inedible - atrocious. To have the gall to charge what they do for it is beyond an insult. Had something akin to a quiche but basically stodge, couldn't even eat it even though I was hungry. Seating is a joke. How anyone is supposed to actually sleep in these seats and not wake up with muscle strain or similar is beyond me. It seems to be an airline whose management wants to abuse its customers or milk them at every opportunity. Sad really.

✅ Trip Verified | Overall I would definitely recommend choosing Jetstar's business class as the cost quite reasonable. It was must be my lucky day as the plane arrived on time to Denpasar. The downside is I was unable to do online check-in. Fortunately, there was no queue for business class check-in. The cabin and toilet was clean & fresh, up to standard. Seat comfort was okay, but it could have been comfier. Food and beverage was good, but it would be better if they separate the dessert time. Not put at the same tray on main course. This could provide better enjoyment as it is served together with tea and coffee. In addition, the appetizer was disappointing as it was only served a pack of pretzel instead of proper meal. Despite of 3-course dining not being perfect, cabin staff service was prompt and excellent. As they noticed I did not request extra beverage, they were proactive to offer me more snacks and drinks.

✅ Trip Verified | Just flew Jetstar Bangkok to Singapore on April 1st. Paid for additional $48 cabin baggage. When in plane, the staff says no more room for cabin baggage, they started carting the baggage out to the hold. I protested politely to the crew, I paid for that cabin space. They kept silent and continue to cart my bag out. Another passenger offered to make space by moving his luggage from top compartment to under his seat. I told the crew to bring my bag back as there is space, they relented and carted my bag back from outside the plane.

Not Verified | Dropped my daughter at airport at 8.30, they cancelled the flight twice, then having my 17 year old daughter sitting at the airport till 12.30pm and cancelled flight until the next morning is a joke. Very safe, good one Jetstar.