Jetstar Airways

Had the misfortune of flying Business class from Brisbane to Phuket. Booked to fly out of Brisbane at 8am and arrive in Phuket at 10.30pm the same day. We checked our bags in the morning and by 11am the following day Jetstar had managed to get us to Melbourne with no luggage. I understand that issues with delayed and cancelled flights can and do happen but the total lack of communication was unacceptable. Staff basically didn't want to know us and we were left stranded. Totally unacceptable especially for a business class customer.

I have just flown from Melbourne to Sydney and it was the most dreadful airline I have ever flown. The check- in procedure at Melbourne Airport was appalling and I waited over 1 hour just to drop my bags off despite having an e-ticket. Staff were rude and abrupt and when I complained I was told "this is only your opinion". The planes are small and cramped and onboard staff were just as rude and treat you like a sheep not customers. The plane was delayed and very dirty as well. Save your money and book another airline even if it's slightly more expensive.

I have flown Jetstar for a while now and to be honest you get what you pay for. Gold Coast to Tokyo was great staff good seats fine in star class. Manila to Singapore - no star class on that flight but paid the extra for legroom.