Jetstar Airways

✅ Trip Verified | We flew Jetstar Airways for domestic route from Sydney to Melbourne (Avalon airport). The check-in was smooth and boarding was OK though not systematic process. The plane was nice and the seat was OK though reclining was limited. The female crew onboard was very nice and luckily she provided 4 of us 10 Aus $ voucher each because we make group reservation. Therefore we were able to enjoy snack and drink during 1.30 hours flight. The plane arrived a little late but it was not a big deal. However, they had a problem with luggage handling and we had to wait almost 1 hour to get our luggage. Otherwise the flight by Jetstar Airways was OK and the crew onboard were nice and friendly.

✅ Trip Verified | Great crew. I am a FF and have had bad and fair service but this was par excellence. Simple things done well with care and attention. Plane and flight all ok. Well done to the dynamic duo!

Not Verified | They made me pay 90 dollars for just 3kg extra weight in my backpack. It’s the first time I am being asked this. This is the worst experience I have ever had.

✅ Trip Verified | Business Class is available on international Jetstar flights operated by Boeing 787 aircraft. It is much cheaper than other airlines' Business Class on the same route, but you get what you pay for. Having said that, I think it is good value for what you do get in this cabin. There is priority check-in, but no pre-departure nor post-arrival Lounge. Boarding is prioritised for Business Class guests. For your money you get lots of checked and carry-on baggage allowance, reasonably good meals and snacks, and enough of them for the flight duration, in-flight entertainment, a simple amenities kit, a rug to take with you, and drinks. Seating is comfortable but very squeezy between rows - so for example if you're in a window seat, the aisle guest would need to vacate to let you in and out - similar to most Premium Economy cabins on other airlines. Cabin crew were very friendly and very efficient. Terminal 4 at Narita is the newest terminal but had no aerobridge so a walk in the rain was required. This terminal also has no car-parking - visitors have to park and walk from the next terminal.

Not Verified | So, me and my family were flying on this flight, and we ordered a kids pack which comes with drink, snack, main and a kids activity pack which we did not receive but other than that everything was fine.

✅ Trip Verified | Bought a return ticket CHC-AKL. Flight JQ228: Fast check-in, security check, and boarding. Departed on time and landed a few minutes early. Smooth flight and friendly crew. Seat was comfortable and the legroom was good. Flight JQ233 (AKL-CHC): Same as JQ233. Well done Jetstar! I'm now considering Club Jetstar membership and will happily fly with you again.

✅ Trip Verified | Sat on the tarmac for 4 + hours. Very minimal communication during the whole process. There was a mechanical fault so we needed to change planes. Absolutely no problem with this fact. It was everything that happened after this. Buses came to pick us up from the faulty plane, we all waited another 45 minutes onboard until we could get on the bus. Given a $15 dollar lunch voucher that only worked at very few selected outlets are Sydney Airport. The staff couldn't care less. They are aware of the short coming of the company more than anyone. I haven't flow Jetstar for over 8 years because of terrible overall performance. Looks like I'll wait another 8 before I make the mistake again. Do not fly with this airline.

Not Verified | One of the worst airlines I have been on. Not only their staff are careless, we few yesterday from Melbourne to Bali, flight was delayed for 5 hours, both my wife and I had booking in Bali, both lost our bookings. How did Jetstar compensate us. $15 voucher to use at the airport. My advice guys, if you are flying international, don't ever book with Jetstar, by the time you pay for your meals and entertainment, you will be close to the price of any other respectful airlines out there. First international flight with Jetstar and definitely the last.

✅ Trip Verified | Airport supervisor in Rarotonga: Not a nice attitude, more like a policeman. Extreme low in-flight temperature (I found three more passengers complaining about cold temperatures - non of them were taken in consideration). Female air hostess: impolite, not helpful, no smile. Another air hostess: extremely rude, challenging attitude, provocative, disrespectful replies. Male air hostess: Nice attention, helpful, resolutive, smile on face. The only crew member that helps passengers. Captain: very nice with air hostess, not taking complaints seriously from passengers, but the opposite. Note that they don't refund extra luggage charges if not used service. Overall: the worst flight in my entire life.

✅ Trip Verified | They notify us 3 hours earlier by message that the flight we were to take to Perth had been cancelled They tell us that no flights on this day go to Perth, not even from the other airlines, and that we would be refunded or could change the date of the flight but the first one available was not compatible with our schedule So we went to Virgin Australia and he gave us a ticket to Perth. We went back to Jetstar and he told us absolutely no refund but that they only do the voucher We don't do anything with the voucher because we are not residents here and we are returning to our country in Italy in a week, we just wanted the money back Eventually after several insistence their answer remains the same Then after calls, emails, etc. to the company we managed to get a refund of the amount spent. But the guys at the front desk completely unprofessional and with zero desire to work and engage.