Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1299 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
6/10

"was not a pleasant experience"

(United Kingdom)

Trip Verified | Flights were 30 minutes late in both directions, boarding chaotic on both flights. Cabin baggage policy enforced severely on both sectors - ground and air personnel were polite. Baggage information at SYD on the return was non existent but may be SYD in general as the airport is vastly oversubscribed. Overall they did what it said on the ticket but was not a pleasant experience and had we had other timing options I wouldn't use them again
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSunshine Coast to Sydney
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I had a truly pleasant experience"

(United States)

Trip Verified | I had a truly pleasant experience today. Although the hard product dies not meet international business class standards the price compensates for this. For a 10 hour daytime flight I was comfortable. Seat and space is equal to a domestic US first class flight. The food is generous but served on one tray with little flair. On this flight there was a full breakfast and later a decent lunch. Both meals offered options and were tasty. In addition you can request anything from the economy offerings (sandwiches, snacks etc) free of charge at any time. The flight attendants were efficient and very cordial. The IFE was decent but rebooted about three or four times( again not great hard product)Flight was early and baggage arrived quickly( no business tags) I am happy that I am not taking the return overnight flight as without flat bed seats, sleep was next to impossible for me. I do feel like I got more than my money’s worth and was treated very kindly in flight. I’d take another daytime flight anytime.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHonolulu to Melbourne
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"staff were very professional"

(Australia)

Trip Verified | Flight was delayed several hours due to strong wind on the day and then aircraft problems. However, staff were very professional and very helpful even though they’ve been working 12 hour shift. Lavatory were clean. Smooth take-off and landing.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Cairns
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Business class is definitely not business class"

(Australia)

Trip Verified | Business class is definitely not business class. it is premium Economy at best. So don't be fooled into thinking you are getting a business class ride. You will get an old premium economy seat, and economy class food. Yeah, there are free drinks which you need to be able to sleep in the chairs that recline a little, not a lot. Otherwise, treatment of Business Class passengers is the same as economy.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNarita to Melbourne
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Totally unreliable"

(Australia)

Not Verified | Horrible airline. Do not fly Jetstar. Totally unreliable. You have a 50-50 chance of your flight being cancelled then offered a 7 hour replacement flight for your 2.5 hour one in some ridiculous time slot. Happens all the time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Melbourne
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"No longer low price"

(Australia)

Not Verified | All sectors over 3 hours late. Not allowed to bring water on board. Airline serves water from the plane tanks. Food absolutely disgusting - butter chicken at 0600 am. Cold coffee. Toilets filthy. Crew miserable. Unable to move to free seats. When did flying become so bad it’s like riding a public bus. No longer low price when you add all the extras and I bought the max package however to change would have cost - the same price again (double the original fare) to change.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Ho Chi Minh City
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“not a reliable service”

(Australia)

Trip Verified | This has been the last time I have booked on this airline. Flight to Sydney canceled 5 min before boarding. Current flight delayed twice. It’s is not a reliable service and if you need to be somewhere on schedule Never never never use this airline.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSydney to Brisbane
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"time keeping abilities are atrocious"

(Australia)

Not Verified | While I've only flown with this airline a couple of times I must say that their time management is not of high quality. Once in-flight the cabin crew are quite nice however the airlines flight and time keeping abilities are atrocious. Last time I flew Jetstar I was lucky enough to not have a canceled flight, I have found over the years that Jetstar has a track record of canceling and seriously delaying their flights. Their seats are also of low comfort as to be expected from a budget domestic airline. However the cabin crew are very friendly and are always positive and helpful.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton Island to Sydney
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I lose 2 days of my holiday"

(Australia)

Trip Verified | I fly to Darwin to visit my 6 year old grandson every 3 months. His anticipation is beyond description as he counts down the number of sleeps till I arrive. Last night he went to bed expecting me there for cuddles this morning. My Jetstar flight was cancelled via txt msg 2 hours before boarding and next flight option is a 15+ hour journey via southern states - 2 x 5 hour flights in the wrong direction plus hang around airport waiting for the privilege of flying with them. My new flights are Wednesday which means I lose 2 days of my holiday with my grandson.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairns to Darwin
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely appalling experience"

(Australia)

Not Verified | Absolutely appalling experience with Jetstar. Our flights were booked well in advance. We arrived over 2 hours before our flight to be told they have oversold the plane (which they assured us in common practice). We are a group of 3 and the counter staff told us they could accommodate 1 person on the flight and the other would have to fly the following day. Given everyone had children at home and had businesses to run this was not an options. The second solution was to fly to an airport 3 hours from the destination. This was also not an option. The final solution was to fly to an airport 2 hours away later that evening. We asked to speak to a Manager. The staff gave out and told us that they had overbooked flights the previous day and given away our seats to other customers. When we questioned her she shoved her hands in our face and said “I’m not dealing with this” and walked away. No customer service whatsoever and left the junior counter staff to deal with the situation. As jetstar had given away our booked and paid for seats we agreed to 1 person flying on the original flight and the other 2 taking the alternative flyer and being out of pocket for a 2 hour Uber. Then after further delay we were informed they had again made an error and we had now lost our 1 original seat we had been promised. We asked to speak to a manager and out came manager. We thought customer service has bad before she has appalling and extremely rude. She refused to listen and spoke over the top of us. We asked why they didn’t give us a courtesy call and she said if it’s under 2 hours they don’t have to and deal with it at the airport. We were there before 2 hours to self check in so this was a lie. She offered to cancel our flights (refund in 14 days) knowing full well that no other airlines had available flights that day. We asked why our seats where given away and we got contradicting answers She really could not care less and was extremely rude. He final response was we should be grateful because she could give us nothing. Clearly staff and process need so revisions
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Sunshine coast via Brisbane
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no