Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
5/10
3 star Skytrax Rating
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1/10

"will never fly with them ever again"

(Australia)

Trip Verified | Flew Melbourne to Brisbane. Charged $60 for being 150 grams over their 7kg allowance and had to put up with a rude member of staff tell me that If I don’t want to pay I can stay in the airport! I will never fly with them ever again, companies like Jetstar who prey upon their customers and at the same time be so rude need to be sent a loud message!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Brisbane
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline is cheap and nasty"

(Australia)

Trip Verified | Brisbane to Sydney. Staff and rude, pushy and aggressive. This airline is cheap and nasty. Planes are uncomfortable and dirty. Although flights aren’t considerable cheaper than other airlines, they look for ways to charge extra at every point of the trip (baggage weight, food purchases, charity donations). Fly this airline as a last resort.
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteBrisbane to Sydney
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a great flight."

(United States)

Trip Verified | Flew Cairns to the Gold Coast on 31st July on Jetstar. My seat was 1B and I had to agree to help in an emergency. We were delayed and a new aircraft was called into service causing a three hour delay. Overall a great flight.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCairns to the Gold Coast
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"inconsiderate staff"

(United States)

Trip Verified | Christchurch to Gold Coast. This is not a good airline with inconsiderate staff in Christchurch, NZ specifically. Being from the US, I wasn't aware of the fact that even flights between NZ and AU are considered domestic. So, in order to mooch off of the passengers they have this annoying rule of 7kg carry on only. Its unbelievable that the airport treats you like an international passenger but the airlines treat you like a domestic traveler. Their scales obviously are manipulated and they charged me $75 for being over 7kg. I went in winter time so, obviously I had heavier clothing. In their flights, they don't serve anything coz again to save their money, it's a domestic flight. Such unfair practices just to charge international passengers unnecessarily. If customer service is something they cared about they wouldn't be treating us like this.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteChristchurch to Gold Coast
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a very comfortable flight"

(United States)

Trip Verified | On 9th August I flew from Wellington to Christchurch on Jetstar. It is only a 38 minute flight but it enables one to travel between the two main islands of New Zealand. I checked in online without any trouble. I was offered a snack and water in advance for about 6 dollars but declined as it was such a short flight. I had coffee in the terminal before as I arrived early. Overall a very comfortable flight. Sky bridges were used in both directions as I was seated in in the front of the aircraft in seat 10C.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteWellington to Christchurch
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"surprised with the experience"

(Hong Kong)

Trip Verified | Adelaide to Sydney. They operate like a full service airline. The cabin is stunning and they provide almost full service throughout the whole journey, only complimentary food was not provided. Ground staff was very friendly. Cabin staff look friendly as well. Safety demonstration was professional. I was really surprised with the experience.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAdelaide to Sydney
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"I’d choose other carriers"

(United Kingdom)

Trip Verified | Denpasar to Perth. The flight left on time and the aircraft had recently been refurbished as the seats were clean and everything had a new feel. As JetStar is a low cost carrier, you must buy food and drinks on board (it should be noted that no drinks bought in the airport can be brought onboard the Perth flight as they search you again at the gate). The selection was very good but the prices were quite high for what it was so I’d recommend getting snacks before you get onboard. Crew weren’t overly friendly and seemed quite rushed. The seats only have a pitch of 29 inches which was just adequate for someone over 6 feet tall. I think that on a flight over 3:30 would become uncomfortable in the confined space. The flight landed about 25 minutes late and it took forever to get off the plane. For a low cost airline it was fairly average and next time I’d choose other carriers on this route.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDenpasar to Perth
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed heavily or cancelled"

(New Zealand)

Not Verified | Wellington to Dunedin. I've taken a few flights with Jetstar and aftet today I feel it's time to write a review. If you're looking for a reliable airliner, Jetstar is not it. Every single flight with Jetstar this far has either been delayed heavily or cancelled. I've lost hundreds of dollars in accomodation and rental bookings which I'm told won't be refunded. Don't tell me it's bad weather, the weather is clear, what about the sophisticated instruments you have on board? The last time I fly with Jetstar. Just wasted half of my Sunday and then to be told it's cancelled. Staff are confused and uninformed as well. When compared to other airlines I've never had problems.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteWellington to Dunedin
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"it was a great flight"

(United States)

Trip Verified | Gold Coast to Auckland. On check in I was offered an exit row which I accepted. Boarding was ordered and not congested. Deplaning was fast. Pre ordered a muffin and coffee as a result of an email from Jetstar one day prior which was delivered the first round of the beverage service. I was just given a chocolate muffin without a choice. No big deal though. Overall it was a great flight. I fly Jetstar whenever possible.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGold Coast to Auckland
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"obsession with baggage weight"

(Australia)

Trip Verified | Adelaide to Perth. The obsession with carry on baggage weight that includes computer or handbag for a total weight of 7 kilos makes passengers paranoid and uncomfortable just in case they are 1 kilo overweight. This puts unnecessary pressure also on staff. Weighing hand luggage on boarding caused confusion and many customers complain. This is obviously a revenue raiser despite that they are concerned about safety. Get back to reality that's why your ratings are so low. Look at what the best low cost airlines do.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAdelaide to Perth
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no