Jetstar Airways

✅ Trip Verified | Horrible customer service. Cancelled flights last minute then only alternative option given landing changed my arrival time from 9am to 3:00pm with a four hour stop over. They refused to check bags through so I had to go through the entire check in service and security check again after having to wait a few hours outside before I could even check in again. Checking in took a ridiculous amount of time. Honestly horrible customer service what an absolute shower of a day. I had to cancel multiple pre booked thing due to this and no apologies given by the airline.

✅ Trip Verified | Do not book with this airline. Cancel flights and they do not care how get to your destination to the point they direct you to another airline! The most absolute rude and unhelpful staff. I still haven't got my refund for the cancelled flight 10 days later. Dirty planes. Never again.

✅ Trip Verified | I was supposed to travel on 14/05/2023, from Brisbane to Adelaide. I got a message on 14th May morning unexpectedly stating the above flight has been cancelled. I made a call to the customer center requesting any flight to reach Adelaide by Sunday night or Monday morning as to get into my work on Monday. My friend who travelled with me had the same issues as well. But Jetstar could not provide me with a proper solution to tackle the above situation. So I was forced to take another available flight by myself suddenly and had to pay an extra amount. I am disappointed with the service provided.

Not Verified | The worst experience. I will never fly with this airline again. Very not recommended. My family of 9 went from Sydney to Melbourne (2 ways with same airline). Our flight from Syd to Melb was actually good. We flew with kid (not infant, 2 yo paid ticket) and we brought a foldable cabin size pram with no bag, so it couldn't go into the cabin and must be given to the staff at the gate, free of charge. Which is common on most airlines. The ground staffs in Sydney were friendly. But the flight back from Melbourne to Sydney was a nightmare. The flight delayed for hours, after our original flight was canceled a day before. We were not allowed to check the pram in at the gate. The ground staffs weighed all of our carry-on luggages at the gate, including the pram. So the pram was counted and it caused us to exceed the cabin weight limit. We complained because the pram was not an issue on our previous flight. It's weird and unreasonable because how come the rules in Sydney and Melb are different. But the staff did not accept the complaint and gave us 2 non-negotiable options. 1. Pay the extra charge (double from the normal price) or 2. If we are not willing to pay the charge, they will move us to the next flight for us to checked in the pram but it will cost us more money. We often travel with kids and never have a disappointing experience like this. It was obvious they want to upsell us so bad. We feel scammed. Some staff were rude and arrogant. The way they talked to us from the beginning was disrespectful and intimidating. And one of them kept complaining about our not-so-loud kids. I mean, what did you expect from kids who are bored to tears because they have been waiting for your delayed flight too long. Unbelievably poor customer service. What a shame.

Not Verified | Jetstar delayed our flight by 4+ hours both ways. This happened, on each occasion, in 3-4 30 minute increments (constantly pushing back our flight so we couldn’t choose to spend our time on other things while we waited). On each instance of delay they failed to communicate that they were delaying our flight. Often they would wait until 15 minutes after the plane was supposed to take off, Leaving us sitting in the departure terminal not knowing what to do. These corrupts idiots had the nerve to tell everyone, in well publicised media releases, to turn up 45 minutes earlier for their flights “to improve reliability and punctuality”, transferring the blame to customers. Now they make us wait 4 hours repeatedly, forcing us to wait hours in airports, missing connecting flights, missing plans we’ve made on the other end, costing no end of inconvenience. And they decide we’re the ones to blame. I’d happily pay 200 per cent more to fly with anyone other than jetstar. They are deliberately under staffing to save costs, failing to admit their faults, and disingenuously suggesting it’s customers that cause their reputation for unreliability. Insane. Don’t buy it, pay more and get more of your holiday back.

Not Verified | We were incredibly frustrated and disappointed when our flight experienced a delay of more than three hours. It seemed absolutely ludicrous considering the plans we had in Auckland, where we had important people to meet and a car to pick up before the rental company closed its doors for the day. This unforeseen delay not only threw off our schedule but also added unnecessary stress and uncertainty to our trip. We had meticulously planned our arrival time to ensure a seamless transition, but now we were left scrambling to rearrange our plans and salvage what we could from the situation. It's disheartening when a mere delay has such a significant impact on our travel plans, especially when there are time-sensitive commitments waiting at our destination.

✅ Trip Verified | Embarrassing to be an Aussie associated with this atrocious brand. Crew came late, pilot came late, plane landed late, luggage came out 40 mins after plane landed. Crew standing around laughing and on their phones. This is not unique but seems to be repeated as the same has happened on my last few journeys with Jetstar. Incompetent bunch with likely poor leadership and an even worse culture.

Not Verified | Terrible. About 42 of my peers and I woke up at 3.30am to make it to the airport to catch a flight from Sydney to Cairns. A few minutes after gathering at the airport the flight was cancelled due to the route being given up for a route to Melbourne instead for a popular AFL game. This meant that my group had to be split up in half with half going to Brisbane and half going to Melbourne in order to connect back to Cairns. After myself and a few others flew to Brisbane, we found out that yet again our connecting flight to Cairns was cancelled and we had to wait a day after for a new flight to emerge to Cairns. This is just terrible, so disappointing from Jetstar and little information to customers about cancellations and reason for cancellation, and barely any notice.

✅ Trip Verified | You are not allowed to bring your own food or drink onboard, and they do not serve free meals on board unless you bought one. You will not be served any free drinks other than water, the space between the seats is incredibly small, no courtesy earplugs mask or free entertainment. You have to pay if you want to watch a movie, basically you have to pay for everything another company will give you for free, as you would expect on an international flight that wasn’t even cheap! (More than 1000$ from Syd to bali and from Bali to Cairns). I will never fly Jetstar again, horrible experience.

✅ Trip Verified | Check in terrible rude and no idea of customer service. 3 hours delay to to staffing, management issues. Good to get a refreshment voucher but don't appreciate the manner of rude talking to customers.