Jetstar Airways

Not Verified | Arrive with my hand luggage. They ask me to put my handbag on the scales as well then charge me $65 because I am over the weight. This is the kind of unfair service that puts people off these budget airlines

Not Verified | Sixth flight on Jetstar and every time it has been delayed. Jetstar has no customer service, you ask their people a question and they look at you as if you are wasting their time. I am going to pay a bit more and go with Air NZ at least I will be able to get there on time. Their hospitality on board is outstanding. Jetstar crew look depressed and stressed. Go figure.

Not Verified | Jetstar being a budget airline should not raise too high expectations and also I have very low expectations on any budget airline. However, there are budget airlines providing at least a minimum of convenience and there is Jetstar which doesn’t even provide you online check-in on international flights since so many years. Even AirAsia is capable of providing that. Instead Jetstar makes you lining up at the airport for an hour just to complete your check-in … and this is the year 2023. Despite that, no customer service at all.

✅ Trip Verified | Need to focus on customer service and not all the fine print in terms and conditions. Show service and empathy Jetstar.

✅ Trip Verified | Terrible airline! Will never fly with them again & would not recommend. Had 2 flights and both were delayed. Caused me to miss a connecting flight. Airline refused to accept responsibility or assist causing me to have to pay for a whole new ticket. Second flight was delayed over an hour. No announcement regarding the delay. All in flight food & beverages are for charge. Very poor customer service and response when talking to people directly and when using the chat feature.

✅ Trip Verified | Originally was meant to go Gold Coast to Adelaide. Arrive at airport. Get a text the flights been cancelled. No more flights from that airport for 6 days they transfer me to Brisbane (had to stay the night and fly the next day) book 2 new flights as it’s now needed to be a connecting via Melbourne with a 2 hour stop over. Wake up the next morning. About to head off to the airport. They text to say the new flights have been cancelled. ABSOLUTE JOKE OF AN AIRLINE. Never ever will I fly JetStar again and I will tell every living sole on earth not to. The staff at GC JetStar were really great and did the best they could.

✅ Trip Verified | Missed the flight as the plane took off 10 min before departure time. No announcement, no warning. Just because they can. Then, when trying to re book, most of the staff were extremely short, rude, with an attention span of 3 seconds. The gate number printed on the boarding pass, was of a non existent gate. Yes, you've read correctly. Added to stress. Gate number shows up on the board 10 min before gate closes. Hired a vehicle while booking the flight, to find out at the car rental company that the charge is double and Jetstar hid that information. What a horrible service. Never again

✅ Trip Verified | Most unreliable airline. At 6pm, less than 12 hours to our flight, Jetstar sends a text message to say our flight is delayed due to “technical requirement”. I went straight to their website and saw that they were still selling tickets at the original time for almost triple the price! It’s obvious they are moving us around to get more business! We had booked the time of the flight so that our baby can nap! Now she is going to miss her nap at the beginning of our holiday!

Not Verified | Never again! Most terrible experience. No carry on bag allowed! I will never fly this airline again. Prefer to pay a little more but treated with respect.

✅ Trip Verified | Horrible customer service. Cancelled flights last minute then only alternative option given landing changed my arrival time from 9am to 3:00pm with a four hour stop over. They refused to check bags through so I had to go through the entire check in service and security check again after having to wait a few hours outside before I could even check in again. Checking in took a ridiculous amount of time. Honestly horrible customer service what an absolute shower of a day. I had to cancel multiple pre booked thing due to this and no apologies given by the airline.