Jetstar Airways

✅ Trip Verified | An absolute disgrace. Less then 5 hours before the flight was due to leave, the flight was cancelled. The only other "alternative" flight involved an overnight stopover in Sydney. Avoid Jetstar!

✅ Trip Verified | Me and my husband are heading off from Perth to Melbourne by Jetstar. I have bought extra legroom for both of us. When we are at counter to enter, I have been asking from stewardess that i need to assist for my seat, then i said no. Suddenly she grab my boarding pass then relocated our seat separately with different seat, separate with my husband. After a little bit argument, they gave me seat side by side then I'm just take the ticket than leave for boarding and the last one who enter the plane. Without apologies from them and not return my money that i bought the extra legroom. I bought $613 for one way, such a wasted money. Never fly JetStar again.

✅ Trip Verified | Flew JQ MEL-DPS-MEL, outbound on a brand new A321Neo, no dramas and the plane flies very quietly. Return on 787 delayed by 1 hour but notified via email, Boeing 787 is showing its age but still a quiet aircraft and loved flying with this bird. In all pleasant experience nothing much to ask for on a 5 hour flight.

✅ Trip Verified | I had a case dropped onto my head from the overhead baggage compartment by a steward. I bit my tongue and got swelling on my head. Very apologetic and I was offered a drink of water and an icepack however no follow up. I am a senior citizen and this could have caused serious injury.

Not Verified | Horrible experience with Jetstar airways. I was in a previous flight from Saporro to Narita which arrive at 19:10. Had to run to pick up my luggage which was slow to come out and transfer on their airport shuttle to a different terminal. I arrived 10mins late despite rushing from my last flight and the check in counter people would not let me through. The flight was meant to depart at 20:50 and I had arrived at 20:00. I said I had 50mins left but that did not matter. This has affected my 2 flights from Narita to Gold Coast and Gold Coast to Sydney. The late fee was stated to be about $1200 plus. How ridiculous is that! And unreasonable. I refuse to take this airline again. I booked with another airline at $528 (which is half the processing fee of Jetstar!)

Not Verified | I logged in to my account to use club JetStar membership but JetStar without any notification logged me out as club JetStar allows only 5 tickets and I was purchasing 10 tickets. Jetstar could not able to provide an evidence that I was not logged in and advised cannot refund the difference. I was on the phone for an hour and chatted to explain that since I a club JetStar member than you should be able to adjust the fund by marrying up my ticket details with my account. I have never experienced such a bad customer service from JetStar in past and from any other Australian company. I paid $55 membership and JetStar decided to argue with me for an hour just to take $100 from me by ruining the reputation and not caring for its loyal customer. Even an idiot can understand that one member purchased tickets and missed the discount which she is entitle for to give it other. This kind of business model may be good for short term but in the long run it will lose its capability and will be out of the market. No concept of goodwill gesture for loyal customer. Monopoly business model.

Not Verified | Our flight was cancelled, which we did not know about until we got to the airport early hours of the morning. We had been contacted via email the previous night while we were sleeping. Although it was heart breaking to miss a whole day of being in Australia since we were only going for the weekend for a wedding. We were grateful that we were able to be scheduled on a night flight via JetStar the same day. However, this review is to provide feedback on the staff that was on duty to provide other options for us customers whose flight were delayed that morning. It was a long que and everyone were waiting patiently despite the lack of sleep and change of plans. It was disappointing to view that the staff kept on cutting corners in serving his own people in which we witnessed a total of three (not travelling together) before we got served. None of these customers stood in the que and walked straight to the desk and chatted with the staff in their own language. Fed up, another had walked to the counter just when we got there and one of us told him to go to the back of the line in which the staff stated that we needed to calm down and threatened us with calling security. We left it as it is because we were desperate to get on a flight that day as we did not want to miss the wedding altogether. Hopefully staff gets taught about fairness and it is not about cutting corners with your own people.

Not Verified | If I could give no stars I would. Seriously people stay away from them. Pay the bit extra and go with reputable company. They left my 15 year old daughter stranded in another state and then cancelled the rescheduled flight 3 days later! We ended up having to drive from Brisbane to Adelaide to get her.

✅ Trip Verified | I would like to share our recent experience with JetStar airlines and advise you to reconsider traveling with them, especially if you are traveling with young children. Our flight was delayed in Phuket for 40 hours with 6 time changes, which caused a lot of inconvenience and frustration. We were removed from the plane at 11:30 pm and were taken to a hotel provided by JetStar. We had a 5-month-old baby with us, but unfortunately when we arrived around 1:30am, the hotel did not have any safe sleeping conditions for our child, including a cot. Despite repeated requests, we were denied any proper sleeping arrangements for our child, which made our situation even more difficult. We were unable to book another hotel as we were told that our flight would be delayed for only 8 hours, which kept getting pushed due to issues that were entirely in JetStar's control. Moreover, we found that the information provided on the JetStar website or at the airport was entirely contradictory to the information we received when we spoke to someone online. This caused even more confusion and frustration during our long and tiring ordeal. We strongly advise parents against traveling with JetStar, especially if you are traveling with young children. Our experience was nothing short of a nightmare, and we would not want any other family to go through the same ordeal.

Not Verified | I don't know where to begin! We paid extra for extra legroom, but a few days before our flight, I checked our booking and saw we had been moved to a normal seat! I called Jetstar and had it changed back, but then when we went to check in at the airport, they had given our seats to someone else! So not only did we not get the seats we paid for, we also didn't get to sit together! On the flight, the key issues include extremely hard and uncomfortable seats, very little to no legroom, no inflight entertainment, the worst food I have ever had the misfortune of eating, and an absolutely full plane. It is still a 6.5 hour flight, so some comfort would be welcomed! There isn't even a business class option or premium economy. Seriously and in all honesty, our Murray's bus to Sydney was far more comfortable. I will never fly Jetstar again - ever!