Air India

✅ Verified Review | Awful. First, the divider between the business class seats were absolutely filthy. No WiFi service on board. In-flight entertainment was limited. I'm a gold level flier and this was my worst flight experience. I reclined my seat and it failed to return to a seated position about 5 hours into a flight. After messing with the seat for 15 minutes, the flight attendant put me in another seat - only to find out that that seat did not recline at all. 15 minutes later, a discussion with the purser, I was switched with another passenger and found his dirty socks in my seat. In that seat, the entertainment system failed to work. This was a 15 hour flight that I flew business class and paid over $4000 for a ticket on. I would have rather traveled premium economy on United. The experience would have been much better. My complaint to the airline came back as "yes, we agree that everything happened just as you said it, but you need to deal with it since it was a one time thing." I will never, ever fly them again.

✅ Verified Review | Raipur to Bangalore via Delhi. Worst experience ever. Our connecting flight got preponed and there was no support from the airline. We faced the cancellation of indigo as well, but thanks to them that they themselves rebooked the other flight and sent us the details saying if we want any change, there is option for that. The problems we faced with Air India - Customer service guys said that they can't help and asked to call at the airport but declined to give number of airport. Airport guys gave some other number and asked to call their admin office or asked us to go to the office for further details. No one picked the call for 2 hours in the admin office and then told that we have to call back later. Finally when we requested that we have urgent work and have to reach on monday for office they re booked the tickets and asked us to collect the tickets from the office within half an hour. Later on request they mailed it. Request you not to torture the passengers and make their experience worst with Air India.

✅ Verified Review | Boarding was quick, considering the number of passengers waiting to be boarded. I'm impressed with the seats. They're comfortable, had nice cushions, and most important the leg space was amazing. I had never flown in any airline which had so much leg space in Economy. They had only veg food. Why would you not have non-veg? This was very strange. The choice of European cuisine was limited. Overall, it was a great flight. After a long time, I was able to sleep very well.

✅ Verified Review | Amritsar to Delhi. The snacks provided on the flight of just an hour is amazing. Great service keep it up. North American airlines are nowhere close to the service provided by Air India, I really enjoyed the hospitality.

✅ Verified Review | London to Delhi. An excellent service and experience. This was my first time travelling with AI and I was amazed with service from ground staff to onboard. I'm looking forward flying with AI again in future.

✅ Verified Review | Flew Kochi to Dubai. My first experience of Air India's Dreamliner fleet, it was fabulous, for a change the in-flight services and crew were absolutely superb, just like the way you get treated in premium routes like London-Kochi, superb experience. Seats were wide enough, superb legroom, good food, nice service, superb interiors and amazing flight. Keep it up Air India.

✅ Verified Review | I'm not sure if service on this sector has always been mediocre with Air India, but I am definitely less than satisfied with the service I was given from the airline on one of their most significant international routes. Currently reeling under the situation of being sold off privately, the airline seems to be in splits as far as operations go. And my dissatisfaction started right from the check in kiosk itself, with the representative not from AI, but from a contract with the DIAL corp. The attitude this representative was showing unnecessarily was very upsetting. Boarded the flight with a half-hearted Namaskar from the flight attendant, something I was not expecting as AI FA's used to be the pride of the airline and a great first impression with their onboard greetings. This half hearted attitude stayed throughout the entire crew faculty present onboard the flight. No proper training given either; the methods used by the FA's to receive and give drinks was extremely clumsy as well as the attitude with which flight information was given. Food was also mediocre, not so special, but appreciated. No complaints from the flight timing, took off and landed before time! The aircraft however was extremely old, no personal IFE screen and the seats were not as comfy, not to mention dirty. While deboarding, the attitude of get-off-the-plane-already was present. Completely ruined even the last impression of the flight. Overall I do not encourage travellers to board AI, they don't seem to take customer reviews and feedback seriously to improve service. Price wise flight was great though and timing was efficient, being one of the first flights to leave the capital for KTM. Mind you, I've travelled with AI before too and was not pleased those times either!

✅ Verified Review | Flight departed half hour late, arrived 15 mins behind schedule. The meal served onboard was very filling and sufficient. Seat pitch was nice and the crew was professional. Seats were a little worn out but was still ok for a 2 hour flight. The crew were professional and not rude. Tea / coffee was served after the meals. Overall the flight was worth the money.

✅ Verified Review | Delhi to Srinigar (Kashmir) far exceeded our expectations. Check-in at Delhi Terminal 3 was swift and efficient, the aircraft departed on time and arrived slightly ahead of scehdule. The aircraft was spotlessly clean and the cabin crew thoroughly professional (particularly in relation to safety checks) and courteous. Perhaps the biggest surprise was that despite being only 90 minute mid-morning flight, a complimentary cooked meal with choice of dishes and drinks was served and cleared away in the short time available. All this for a fare that would make the cheapest European budget airline seem somewhat expensive. Sadly few foreign tourists are visiting Kashmir these days, so the flight was very much geared for Indian nationals having cause to fly to/from Delhi, but can only conclude that with two rival Indian arilines operating this route, competition really is driving up standards. Based on our experience of this flight, we would have no hesitation in booking Air India again for our next internal flight in India.

✅ Verified Review | This was the first and the last time we chose to fly Air India so perhaps the first sentence sayes it all. The positives - there was good leg room on the seats, the flights departed on time. However the rest I'm afraid then went downhill. The cabins were grubby, I had to ask numerous times for a cloth to wipe my area and screen as there were finger marks of old food still on the screen. We felt that the crews on all the legs were all quite surly and really did not want to be there and anything was a bit too much of a bother. Once the meal service was done they all huddled in the galley and sat and read. On the transit at Delhi the ground staff were not much better at the customer service experience either, we were met with rude agents barking orders where to go as we had not heard an announcement due to having queued in security for an hour. All in all, not a good experience when compared with the other airlines we have flown with- Emirates, Singapore, Malaysia, Etihad and whilst they may be cheaper it may certainly be true that you get what you pay for but for us - never again.