Air India

✅ Trip Verified | Melbourne to Delhi, the Boeing 787 is simply a joy. The ability to play around with the window dimmer is amazing. Unfortunately though the cabin crew keeps the cabin dark all the time, even though it’s a day flight. It’s so easy for them to control it compared to the manual blinds. Service was so so, while the food was average for business class standards. The seat, however, was sufficiently wide and comfortable with USB and power available. The IFE was not as good as Emirates or SQ, but it was adequate for me. The supplied headphones could be better.

✅ Trip Verified | Compared to my Air India flights in the past (for instance in 2006) I recently experienced an airline that has improved considerably. The Delhi to Srinagar aircraft looked new and clean. The legroom was generous, and there was a newspaper at every seat. The breakfast was delicious! The flight back from Srinagar to Delhi was still good (tasty lunch and, again, friendly cabin crew) but a bit less convincing. The plane was probably ten years older than the first one, and the general impression was marred by the smelly and shabby washroom.

✅ Trip Verified | Kochi to Melbourne. Air India takes you to your destination for a moderate price. Not very cheap though. They feed you many times with plenty of food. Otherwise, not very happy with the service. Poor quality of service especially from the older staff. I travelled alone with my 6 month old, and they never bothered to attend my call bells. I had to resort to the help offered from other travellers. Very unhappy. However, on my connection from Delhi (it was a flight to Dubai) I noted that service to Gulf region especially the ones staffed with men are doing a great job.

✅ Trip Verified | San Francisco to Delhi. They changed my seat in very last minute and if I don't want to change back, I have to pay additional 50$. This was not conveyed to me at the time of booking or web check-in. At airport while collecting my boarding pass this was done - this is very rude. Also I have change my own baggage when I am changing flight thought my entire journey was with Air India. Most of the in flight entertainment systems onboard not working.

✅ Trip Verified | Not a pleasant experience. The seats, the equipments look old and dirty, you wouldn't want to look at the magazines as they looked like they had been there forever. I took the morning flight when I flew to Osaka and noon flight when I returned. The breakfast was terrible, but the lunch on the return flight was quite good, a bit beyond my expectation. The cabin crew delivered the worst service I have ever experienced. No smile on their face, when I stop one of them for a cup of tea, they look annoyed and not willing to do so. Waste and garbage on all desks as the crew didn't care to collect them when they saw them. I actually brought my own tray of finished food to the crew and saw them sitting chatting. No one checked your seatbelt, no one came round to make sure your seat was upright when the plane took off and landed. Conclusion: Acceptable environment, not bad food, terrible service.

✅ Trip Verified | Hyderabad to New York via Delhi. They gave me a privilege to carry a 3rd piece of luggage for free, and Make my trip personnel said I don't need to incur any other expenses regarding the luggage while I was booking my ticket. While checking my baggage at Air India counter, the staff asked me to pay the tax (in Indian Rupees) for my 3rd piece luggage! The Air India counter personnel don't accept Debit/Credit card either, and also they did not give me any receipt after paying so-called tax. I had to exchange USD for Indian Rupees and pay them while the flight reporting time was ticking at it's ending time. I was able to board the flight only because it delayed! I still don't know if I really paid the tax. However, the flight service is as usual worse.

✅ Verified Review | Newark to Mumbai, flight was good, seats just average, some seats were broken and you can see stick with tapes. Food was good, cabin crew was nice. Plane took off 15 minutes late but luckily reach 25 minutes before time. Initially TV screens were not working, but then pilots reboot the system during take off and every thing was fine. Take off and Landing was smooth. Media content was somewhat old, so please be mindful.

✅ Verified Review | Delhi to Milan return via Rome. Delhi to Milan flight the aircraft quality is good, good legroom, comfortable seats, food good, cabin crew especially male stewards were good. The flight was on time. On the way back the flight was delayed a bit but mostly due to luggage handling. But a staff onboard literally threw the dinner plate at my fellow passengers, and when i had gone to submit my used glass of water her behavior was appalling. By the end of the flight the aisle was all filthy because the staff didnt bother to pickup the waste. There seemed a tendency to overlook and treat passengers with unprofessionalism as majority were Indians, but considering expats too were flying with us such behavior was a disgrace and not reflective of our culture.

✅ Verified Review | Awful. First, the divider between the business class seats were absolutely filthy. No WiFi service on board. In-flight entertainment was limited. I'm a gold level flier and this was my worst flight experience. I reclined my seat and it failed to return to a seated position about 5 hours into a flight. After messing with the seat for 15 minutes, the flight attendant put me in another seat - only to find out that that seat did not recline at all. 15 minutes later, a discussion with the purser, I was switched with another passenger and found his dirty socks in my seat. In that seat, the entertainment system failed to work. This was a 15 hour flight that I flew business class and paid over $4000 for a ticket on. I would have rather traveled premium economy on United. The experience would have been much better. My complaint to the airline came back as "yes, we agree that everything happened just as you said it, but you need to deal with it since it was a one time thing." I will never, ever fly them again.

✅ Verified Review | Raipur to Bangalore via Delhi. Worst experience ever. Our connecting flight got preponed and there was no support from the airline. We faced the cancellation of indigo as well, but thanks to them that they themselves rebooked the other flight and sent us the details saying if we want any change, there is option for that. The problems we faced with Air India - Customer service guys said that they can't help and asked to call at the airport but declined to give number of airport. Airport guys gave some other number and asked to call their admin office or asked us to go to the office for further details. No one picked the call for 2 hours in the admin office and then told that we have to call back later. Finally when we requested that we have urgent work and have to reach on monday for office they re booked the tickets and asked us to collect the tickets from the office within half an hour. Later on request they mailed it. Request you not to torture the passengers and make their experience worst with Air India.