Air India

✅ Trip Verified | I had to take the evening flight out from Bangalore to Mumbai over the weekend and after checking in and dropping the baggage got to know that the flight was delayed due to the inbound flight from Mumbai being delayed. As this was the weekend the flight was quite full and I got to know from the crew that there was 1 passenger who was even allotted the jump seat. One thing that was noticed was that even though the flight was delayed the crew and pilots were quite apologetic about it and explained the reasons for the delay. However the pilots were in a rush and they didn't even announce nor notify the crew about taking their positions during take-off and the crew had to rush to their jump seats. On this sector I had noticed my co-passenger who was sitting next to me was not feeling well and the crew was constantly monitoring him and looking after him giving him bottles of water to make him comfortable which was quite great from the crew. For dinner I had opted for the non veg option that included a stuff paratha, chicken masala with rice along with salad and a chocolate cake. The meal was pretty good. Landing into BOM was on time and was able to also get my baggage as well. Apart from the delay this was a really comfortable and good flight.

Not Verified | This is the worst flight service that someone can ever have. If you call customer service for some enquiry they just hang up the phone the between. They let you wait for 50 minutes just for the email confirmation and never get back to you even if you wait for like 10 hours. First of all the problem started when we boarded the flight, the flight was said to be delayed by 1 hour and after 1 hour another hour and after that another hour the flight gets delayed by another 3 hours and cancelled at last which gets rescheduled for another day.

✅ Trip Verified | It was my worst flight, will never travel Air India again. I'm 6 months pregnant, when I asked the cabin crew for a seat change as it was very uncomfortable for me to sit in that position for a long time they refused and didn't even bother to help my situation even though there were many seats available with wide leg spaces. Still they said no seat was available. It was very disappointing that they didn't help me as my back was hurting badly and I was feeling suffocated.

✅ Trip Verified | This aircraft was in pretty bad shape. The armrests were broken and dirty. The remotes for the TVs didn’t work. Our TV was stuck on a white, bright light, the entire trip, making it unable for us to sleep. My tray table was broken and was unable to hold a tray of food without me holding it up with my other hand. Otherwise, the food would’ve spilled onto my lap. The staff was kind and nice. They served us properly. But the airplane itself was uncomfortable, unclean, and broken in many ways. The seats were old and uncomfortable. For a 13 hour flight, it was one of the worst experiences I’ve ever had. I fly to India annually & will not be taking this airline ever again.

Not Verified | First, the air conditioning of the aircraft was not working, so everyone was literally sweating for nearly 2 hours before take off. The pilot claims the ground technicians were trying to fix the fan but were not successful. The outside temperature was 34C on Sept 03/2023, you can imagine the inside temp without a fan. They could fix it before boarding passengers on the aircraft. It became fine after take off but was a long wait in a hot hot cabin. I should acknowledge that the helpful hostesses were handing a cup of water to people who wanted to drink at this time. Second, the entertainment channel and the electric outlet were not working the whole 12 hr flight. Some of the feeding tables were broken. Never seen such aircraft before.

✅ Trip Verified | The food they serve is so bad, no quality at all. Being morning flight, they served breakfast. I asked for 2 non-veg and 3 veg as we had 5 tickets. Non-veg means a sausage and an omelet. Omelet was overcooked and a weird smell. I haven’t had dare to taste the sausage as from my it’s looks you can make out what it will be.

Not Verified | I traveled from Vancouver to Delhi on 29th August by Air India flight. After booking ticket and before traveling I was so depressed about this journey because of so many negative views about this airline. But everything was reverse while in the aircraft. I had an amazing experience. Plane was almost new. The most things forced me to write this views are the staff uniforms, their good service and amazing food quality. I talked to so many people during flight and found most of them fully satisfied. This flight experience cleared all my myths about Air India.

Not Verified | It's a third class flight. On entertainment system is not working to whole fight and not started also they only said we restarting our system. On whole journey it's not working. Seats are rubbish. Food also not good. They have to work on their maintenance. I give zero star.

✅ Trip Verified | After about 2 hours of the flight, my wife was very nauseous and as she stood up to go to the wash she fell unconscious and following that she feel unconscious another 2 times with in the next 15 minutes. We later found out that this is a common this in Air India flights due to an issue with cabin pressure. We saw it happening to another passenger on the was back to Dubai. I will never fly Air India again.

Not Verified | Traveled from Dubai to Delhi on Aug 15th 2023, with economy class, as usual I am regular customer for AI. During my booking I booked Hindu meal for myself, as a Hindu religion Hindu meal means vegetarian if I am not wrong, some Hindu's can eat Beef as well but I am pure vegetarian even not eating egg as well. When I see they serve non vegetarian foods to me I called the Air hostess to change my meal from non veg to veg, I got vegetarian foods but along with food I get the comments from hostess, sir Hindu's are eating Beef, that’s none of my business. Either AI need to give options during the online booking for vegetarian foods along with without eggs foods. Screen not working looks like display, even washroom inside no tissue paper available, many areas broken from inside the washroom. This aircraft was a waste of money.