✅ Trip Verified
| Washington to Delhi. I had a family emergency, so I bought whatever ticket was available. Unfortunately, it ended up being Air India. I flew from Denver to Washington on United (Code Share) and then Washington to Delhi on Air India. The flight was delayed by a couple hours. Also, the boarding process was a mess. I stood in the line for like 45 min and then they asked me to get a new boarding pass when I was just about to get in, then put me back at the end of the line! I did not find my bag at the baggage claim in Delhi. So, I had to file a delayed baggage claim. The whole process was a nightmare as there wasn't enough staff available to help. Nobody knew what information to provide. After struggling for a couple hours, they filed a delayed baggage report and they told me I'd be receiving my bag within a couple days. After a couple of days, I called them and they told me that they didn't know where the bag was. So, I started calling them everyday. It would take me a couple hours of calling before they would pick up the phone. The phone operators never had any information about what was going on. One operator told me that the air india flight was not being operated anymore!!! I also sent several emails to the email provided on the delayed baggage report. But they never responded! After 10 days, I received a call from a local airport. They told me to come pick up the bag. I was surprised as the Air India people had told me that the bag would be delivered to my home. As I had a family emergency at home, there was no way I could travel a couple hours to the airport to pick up my bag. So , I told them that I would be filing a police report for stolen bag if they didn't deliver my bag. After several hours, they called me to let me know that they are sending the bag with someone to my home. On Air India's website, it is mentioned that there is $50 delayed baggage compensation if the bag is delivered after 24 hours. I have been trying to contact Air India customer care to get my compensation, but no one responds. I have been sending them emails every day without any luck. I recommend everyone to avoid this airline like plague. I am never flying with them again.