Air India

✅ Trip Verified | In March of 2024 I flew multiple international and domestic (India) flights with Air India. All flights were sold as “Business Class”. The Delhi to SFO plane was old, my seat was neither comfortable and the controls did not work. The food was pathetic and to top it off the flight attendants were not in any way attentive. Requests for food or drinks were either ignored or required two or three requests and up to a fifty minute wait time. The flight attendants were either not properly trained, over worked or simply did not care about passengers. Nothing one expects to be found in “Business Class” was apparent with Air India. In fact in my experience most domestic United States carriers premium economy far surpass anything I experienced with Air India Business Class on an international flight.

✅ Trip Verified | I was travelling on the morning flight from CCU to BOM and had bought this ticket at a discount rate and even though the flight was on the fuller side I was able to get through. Boarding started a bit late and we were in the aircraft for almost an hour due to the ATC congestion. For breakfast had opted for the veg option that included parathas with sabzi, a croissant along with yogurt and beverages. Landing was on time and baggage retrieval was swift. Overall had a good experience for the price that was paid.

✅ Trip Verified | I flew from AMS - Delhi / Delhi AMS in both flights I had the same bad experience. Would not recommend. Legroom poor, Entertainment was not working for the entire economy cabin. Air-conditioning not working, pilot had to apologize for the inconvenience. Disorganized boarding experience. No Wifi.

✅ Trip Verified | I recently traveled Business Class from London to Mumbai. Throughout the journey, I observed a significant disparity between the two sides of the plane. On one side, passengers were promptly served snacks, juice, and amenities kits, while the other side seemed to receive less attention. As a paying Business Class traveler, this inconsistency was quite evident and left me perplexed. Whenever I requested assistance from the flight attendants, their standard reply was, “We’ll take care of it for your side later.” Unfortunately, these assurances rarely translated into action. Whether it was headphones, desserts, or other amenities, the promised items often failed to materialize. Strongly urge the management to implement better checks and balances. Keeping track of items served to each passenger is essential. After all, we all paid for the same Business Class experience, and it’s disheartening to see such discrepancies.

✅ Trip Verified | Worst trip in a business class ever. Unable to flatten seat owing to mechanical failure and in flight entertainment was completely off the entire 17 hr flight. Wheelchair assistance was poor at both Delhi and Vancouver.

✅ Trip Verified | Worst experience! Food was awful, cabin crew were not very friendly, lights in the airline were switched off for most of the flight time, entertainment monitors did not work for most of the flight and delayed flight made me miss the connecting international flight. Flight staff at the Delhi Airport were even worse.

Not Verified | Worst airline I have travelled on. Flights are delayed because they don't have staff to check in passengers. Staff hardly speak English and they don't understand. They would change the gates any time without announcing on the speaker. Their staff came and spoke in his language to a passenger that the gate has change.

✅ Trip Verified | I check in into terminal 2 of airport properly as per ticket so not only me but along with me several families were misguided to go to gate 6 and 7. After we enter the gate there is no representative of Air India to guide us, people were late on top of it security gate delay and than no one responsible person. The staff tells us this is domestic counter you go to international and no body of their staff knows where is this international counter all clueless people ok after that people some how reach the international counter. The moment we go 5 to 10 mins before the reporting time their staff informs the flight is closed and you'll will have to go to managers. They give us big lecture on time and all so we told them we were already there on time your staff misguided us on wrong gate. They are very very good at telling you your duties but they are unprofessional and uncooperative people.

✅ Trip Verified |  The worst airline in the world I was traveling from Dubai to Delhi and Air India lost my luggage. First they said Dubai didn’t send which was a lie, because Dubai airport sent on same day. After they was telling me we don’t know where is your luggage.

Not Verified |   Travelled 1st March London to Thiruvanthapuram via Mumbai. Also on 8th March Thiruvanthapuram to Delhi and then to Amristsar. Then return to Thiruvanthapuram on 10th and flew back to London via Mumbai on 12th. So multiple flights (8) in 1-2days. The staff were great, no issues very customer focused, food quality and taste excellent on board. Excellent leg room and seats comfortable. I noticed a few passengers had screens not working. The only issue we had was during transfer from Mumbai to Thiruvanthapuram at Mumbai airport it was like a cattle market - complete lack of order and no queuing system, Air India staff screeching at passengers waiting to check in their luggage again. That definitely needs improving! Other than that the check in staff were very courteous and polite. Air India personnel at Thiruvanthapuram-exceptional. Definitely will fly with Air India again.