| Sydney to Delhi. What a way to celebrate the international womens day than spend 5 hours with mom at the Delhi customs office, where we literally left close to midnight. This is after completing a 12 hour journey from Sydney on a flight with Air India. On the day that Air India was boasting about having an all women crew on all flights originating from India, My mother and I were struggling dealing with the rash, unprofessional and unethical officials at the AI office. This was my first and last experience with Air India My only reason to opt for this airline was because Air India is the only flight that was flying direct, allowing me and my pet to travel together. There were a lot things that went down that day, that showed lack to professionalism, ethics, corruption and misconduct. Firstly, my pet exporting company did not get a response from Air India till less than 24 hrs of travel , despite submitting all documentation more than a week ago . Secondly , I was waiting at the airport for least 40 mins as per the advice of the baggage team for my pets collection. After constantly nagging them for more Information, they told me to collect the cat from the cargo area without any directions provided to locate of the building. The Air India cargo group and customs office had absolutely no idea on how to deal with the import of a pet . There was a very obvious lack of training , and lack of knowledge of the process and protocol . All I saw was chaos and officials palming us off from one dept to another. Thirdly , air india mucked me around for another 2 hours before actually sending me to the right dept, all I heard throughout my discussion with them was whether I have an agent as they mostly deal with agents. I assume these are the middle men who get the job done. I told them there is no need for these as ACQS India has a well defined protocol that they should be following , to which that had absolutely no response apart from "I should hire an agent. " The middle men in India will follow the same process as what I did, the only difference would be some extra cash they slip in the pockets of these officials, who did not seem to want to do the job. I was also told that the server was down for maintenance that day, and the money has to be transferred online and only using the net bank of public banks such as PNB. The customs kept repeating that the Air India was not responding . However when my mom reached her threshold at 10. 30 pm and lashed out at the entire dept creating a a scene, the job was done within 15 mins. Air India was responding , the server was working and the money was collected in cash. We were given the gate pass to collect our cat and mom and I finally left the premises at 11 pm at night. This was my warm welcome back to my country. I can only imagine the loops they make foreign citizens go through. Finally, Air India has a vigilance dept, which provides a phone no. to report such misconduct and malpractices. As expected the number does not work. I do hope no one else goes through, what I went through I would not recommend anyone to use this airline after my experience. The airline is 2.5 on a scale of 10, there are some serious concerns with the management.