Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 712 reviews
5/10
3 star Skytrax Rating
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1/10

"i would never recommend"

(United States)

Not Verified | San Francisco to Delhi. I booked this flight in February for June flight - unfortunately there was bad experience with me. Third class food, and the baggage service very poor - they lost my bag at Delhi airport and they didn’t pick my call and then 4-5 days after they said I have to come airport again and pick up my bag - I am living 600 km away from airport. i would never recommend to anyone this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"till today I still have no answer"

(Switzerland)

Trip Verified | I made a reservation Amritsar to Mumbai for 3 passengers with Air India. They deduct the total amount of my credit card but any booking confirmation came. I call them, email them etc etc. and till today I still have no answer .. except that they are verifying. I gave them the approval number for the credit card (that my credit card customer care gave me), but even with that info they are unable to help.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmritsar to Mumbai
Date FlownJune 2019
Value For Money 12345
no
1/10

"option for no star at all"

(United States)

Trip Verified | Chicago to Ahmedabad via Delhi. Wish there was option for no star at all. Air India definitely deserve that at this point. My mom had flight to go India for June 7,2019. and the flight was early departure and no notification was sent. Now my mom has call all her relatives that she will not be able to make it to the wedding that she has been planning for months. It might be her last time she gets to see her family. Thank you to air India for taking that away for her.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteChicago to Ahmedabad via Delhi
Date FlownSeptember 2018
Ground Service 12345
Value For Money 12345
no
2/10

"pathetic service of Air India"

(India)

Trip Verified | Dimapur to Kolkata. We didn’t get the seats we purchased in advance (seat 02A & 02B, AI 710). We were given seats way at the back! After consulting the Dimapur AI booking staff, they realized the error and cited a “different aircraft.” Shortly before take off, a ground staff came to where we were already comfortably seated and invited us sit in the “business class” since the seats were empty and because we didn’t get our preferred seats (with payment). But our nightmare was just beginning! We were badly insulted on flight by two attendants. After the flight took off, these two attendants raised a tantrum saying they were not informed and forced us back to the seats where we were previously comfortably seated. They blamed the ground staff for this misunderstanding. We felt harassed and embarrassed. We are still shocked at such lack of coordination. The pathetic service of Air India is a living nightmare. The payment for seats hasn’t been reimbursed either.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDimapur to Kolkata
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"`total lack of respect "

(Italy)

Trip Verified | Delhi to Calicut. Ridiculous service. More than 2 hours queue for check in; air India employee let all passengers who were saying they were late to jump the queue, causing delays also for people who were there more than 2 hours before. The employee at the check in let some passengers not pay for extra weight luggage while other (such as me) had to pay (which is of course correct, but the treatment should be the same for everyone); moreover to pay I had to make another queue; they make fun of me because at the end of this queue they told me it was not correct so I have to come back to previous queue, where thanks to the kindness of other passengers I could have reached the desk faster, otherwise I would have lost my flight, so that just for check in, it took more than 2 hours! Moreover the flight has been delayed of more than 1h 30 mins and they advice us just late in the previous evening, causing me to not participate to an important business meeting. No words for this service. I felt very bad, especially for the total lack of respect towards me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Calicut
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not flying with Air India again"

(Australia)

Trip Verified | Melbourne to Hyderabad via New Delhi which had a transit time of 14 hours at New Delhi Airport. They asked to recheck in at Delhi Airport. When I was trasferring from International terminal to domestic terminal they dint even allow me to enter the airport stating that my flight has a long time to go and you need to wait. I was asked to wait outside the airport where there was no proper seating facility and waiting area available. When I was trying to contact Air india office they were not ready to listen and they were very rude and arrogant. I’ve been living abroad for the past 6 years and travelled with Malaysian, Singapore, Thai, Cathay Pacific and Sri Lankan airlines and never faced this kind of a problem. I was so unhappy with the customer service they have provided to me and finally when i demanded that I’l lodge a complaint against the airlines they finally allowed me inside the airport. I’ve my return flight on July 9th and I’ve the same 14 hours of transit time. I’m trying to contact the customer service helpline, Delhi airport office, Hyderabad airport office to enquire about the hotel booking or lounge booking but no one is picking up the phone and its keeping on hold line for more than 40 minutes. This is not the way you guys treat a customer. This is the worst customer service experience I’ve ever had in any airlines. Definitely I’m not flying with Air India again and will recommend to all my colleagues and friends not to fly with Air India.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Hyderabad via New Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"would fly air India again"

(India)

Trip Verified | I flew from Lucknow to Delhi, a short sector of just 45 minutes it was nice to see the crew served food boxes which composed of a veg sandwich and a mango juice. The best part was the 25kg Free check in luggage. I would fly air India again.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLucknow to Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"has to wait in Delhi for 12 hours"

(United States)

Trip Verified | I booked my mother's flight from Ranchi to San Francisco via Delhi in Feb for a May travel date. The night before my mother was scheduled to fly from Ranchi we received a call, mind you, no email stating that she will need to wait at the Delhi airport for 12 hours as her outbound flight from Ranchi to New Delhi has been re scheduled to an hour later. Thankfully, we had made the reservation using a 3rd party, since air india customer service did not pick up our call for over 40 minutes and counting. My mother's entire itinerary was moved a day forward and she still has to wait in Delhi for 12 hours to board her SFO flight. No wheelchair has been assigned and the meals have also not been assigned. To add insult to the injury, I paid extra for aisle seats and there is no way for me to get reimbursed for that expense since the payment applied to flights that have been re scheduled now. I faced similar issue with my in laws itinerary with their itinerary being randomly changed. It can not be by chance, that this lame airline messed with 2 random itineraries both in my family.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRanchi to San Francisco via Delhi
Date FlownMay 2019
Value For Money 12345
no
1/10

"The service is very poor"

(Denmark)

Trip Verified | Copenhagen to Bangkok via Delhi. Do they know the word customer service? I booked tickets flying from Copenhagen to Bangkok via Delhi. They changed the scheduled times 3 times. The last time they only allowed me 10 minutes in transit flying from Bangkok to Copenhagen via Delhi. I tried to call 3 different numbers to try and fix the problem, but I wasn't able to get a real person to answer the call. I then tried to write to different mail addresses, again I had to wait almost 2 weeks before I finally got an answer. Their solution was to offer me to fly from Bangkok to Delhi 1 day earlier, but then I had 12 hours in transit in one of the worst airports in Asia. When I wrote back to accept their offer, I had to wait another 2 weeks, and finally the night before I was supposed to fly back, they sent me an updated itinerary. On the first leg of my trip, the entertainment didn't work. The seats are very hard and old. The service is very poor, when I compare to other Star Alliance companies. The tickets were cheap, but I will not fly Air India again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Bangkok via Delhi
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"free baggage allowance"

(India)

Trip Verified | I was pleasantly surprised by the overall experience on this 1 hour flight from Lucknow to Jaipur. The check in was smooth and in the flight I was surprised that they serve sandwiches on such a short flight and making rounds asking passengers for more. The free baggage allowance and seat assignment is another reason represents the full service tag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLucknow to Jaipur
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes