✅ Trip Verified
| Average airline with terrible customer service and unacceptable corporate behavior. Completely disgusted with my experience. After a year of chasing Air India for a refund due to a flight that they cancelled, I have yet to receive a single cent. I did not even find out about the cancellation until after I arrived to the airport and was informed at the check in counter. Apparently they tried to call me once and I didn't pick up. No email notification, nor text...nothing. Several emails went by without a response. For months I waited, repeatedly calling customer service, until I received an email saying they would only issue a refund when things returned "to normalcy." Now it has been 12 months. Half of the time you call their number, you will get a message saying it's the wrong number. The other half of the time it won't go through at all. When you finally reach them, you receive service from staff so incompetent it's obvious they were not even given basic training of how to look up information in their system. You feel sorry for them as they fumble around. I won't even blame the call center staff, as it's obvious the responsibility lies on the complete negligence of the Air India management to run an efficient operation. Why are airlines allowed to get away with this behavior? Any other business would have been shut down a long time ago. This is not a review of the flight experience itself, which is generally average, but if you can fly with a better airline, absolutely do it.