Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 823 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"charging $400 cancellation fees"

(United States)

Not Verified | This airline is charging $400 cancellation fees for cancelling flights during the COVID-19 situation. People around the world are in isolation. International travelers are being put quarantine. None of the International Consulates are operating in India. Is this airlines expecting people to travel in these circumstances? Customer care number was also declining calls, calls were getting dropped after getting picked up after being in the queue for a long time. They don't respond to emails.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Delhi
Date FlownApril 2020
Value For Money 12345
no
2/10

"very irresponsible"

(India)

Trip Verified | Delhi to Hyderabad. My ticket was booked for 16th April 2020, and suddenly Air India has stopped its bookings. No information was given about the tickets that are already booked. I've tried calling the airlines but none of the contacts was ready to take the calls. It seems to be very irresponsible being the biggest carrier. Even the official site of the airlines is also incomplete without any information.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Hyderabad
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"seat was comfortable"

(Australia)

Trip Verified | New Delhi to Bangkok. Ticket had been bought the day before from an airport agent. Check-in was quick and straightforward. The queue was very short. Boarding was uncomplicated and efficient. The flight took off and landed on time. I asked for and received an exit row seat. The seat was reasonably comfortable and there was plenty of leg room. Dinner was served about an hour after take off. I declined the meal because I had eaten in the terminal but from what I saw it seemed to be OK. I wanted to rest so I did not try the IFE. Baggage was waiting for me on arrival at the belt because I had an excessive delay getting medical clearance for Bangkok.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Delhi to Bangkok
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"third-rated airline"

(Australia)

Trip Verified | Melbourne to Delhi. Anyone reading this review please please save yourself by not booking with this airline. Booking system to the website to the customer service is very poor. Imagine you call them and they disconnect phone after waiting for 2 hours and call centre had no clue how to resolve queries. what a third-rated airline. Due to the Corona Virus where all good airlines offered a refund or full credit and longer exchange dates but Air India choose to mint money. Bunch of greedy jokers. Please pay a bit extra and use a different airline and you will thank me later.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Delhi
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No basic assistance was offered"

(United Arab Emirates)

Trip Verified | Due to bad weather my flight couldn't land at the final destination and was diverted to another city. No basic assistance was offered to any passenger, and long story short, we slept at the airport and arrived at the final destination 24h later than the original ETA. A flight compensation, refund, or cancelation report was refused to all passengers. If I was Indian, I would feel ashamed of having such a rubbish company representing my country and my flag. Next time I will spend 30$ more to fly with any other airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Delhi
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Not a good 12-13 hour flight"

(Australia)

Not Verified | Delhi to Melbourne. Not a good 12-13 hour flight. No entertainment, no footrest, no window shade (button missing with tape over) unserviced washrooms with broken panels - this is the scenario after delayed take-off and no announcements. Only 2 staff for an almost full cabin so no smile or attention there. The food is only a choice of vegetarian or non-vegetarian; both Indian and spicy - even the one we were woken for at 3 am! For this we were charged $1600 one way, which reduced the next day to $1100! Obviously taking advantage of people needing to get home before the curfew then when plane was fully booked, making the price appear more reasonable. The only way this airline could be surviving is because they have non stop flights between destinations that no one else services. Terrible.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Melbourne
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(France)

Trip Verified | Paris to Chennai via Delhi. Worst airline ever. This is the first and last time I'll travel with Air India. I just couldn't believe it. The plane was worst than a low-cost. The seats were torn, arm rest not working, service very limited (foil paper on the plates), toilet not flushing, taps not working, stinks, headphones not working, entertainment poor. I will never travel by this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Chennai via Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"you will regret it"

(Spain)

Trip Verified | Madrid to Delhi. Worst airline ever. Old and dirty aircraft, bad food and the worst of all is the customer service. If you need it they will leave you for hours and hours waiting in the phone, and of course you have to pay for it, it's not a free call. Then if you are lucky and they pick up the phone, after several hours, then the nightmare starts, they pass you from one agent to other to finally hang out or just put you again up to waiting calls, no giving answers, not giving solutions. Now in the middle of the coronavirus crisis, they don't care about customers. And another nice detail is they can change your flight when they like, as many times as they like just by sending you an email. Never use it, you will regret it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to Delhi
Date FlownDecember 2019
Value For Money 12345
no
6/10

"airplane felt 20 years old"

(Sweden)

Trip Verified | Copenhagen to Mumbai via Delhi. Was struck by the filthiness and age of the airplanes of Air India. Boeing 787's aren't that old but airplane felt 20 years old. Dirty and worn down. Food was very poor and I ended up not eating at all to be honest. Cabin crew was OK but not especially friendly. Booked emergency exit row so had LOTS of leg space which I think helped. Uneventful trip overall. Delhi-Mumbai leg was flown with a Boeing 747 that actually WAS 20 years old. Worn out and dirty. But good legspace also in economy and we were served snacks and drinks on this 2 hour flight. Landed a bit delayed and was 1 hour late out of Delhi. Enforced priority boarding on both flight (I am Star Gold) which is appreciated. Overall OK airline a good value for money. Only airline flying directly from Scandinavia to India so a good choice.
AircraftBoeing 787 / 747
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCopenhagen to Mumbai via Delhi
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"old and tatty planes"

(United Kingdom)

Trip Verified | Mumbai to London Heathrow. Always delayed. Terribly old and tatty planes. Seats are expensive, but what you get for your money makes no sense. Broken seats, arm rests, media units etc. Staff do not care, as they are used to having the same comments from passengers daily. Won't use them again.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to London Heathrow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no