Air India

Dubai to Goa worst aircraft I have travelled on dirty scruffy broken parts. How can Air India be a National Airline? Inflight entertainment poor food poor flight attendants abysmal. Third world airline.

I was a bit apprehensive before boarding as I read some very bad reviews of Air India but I must say my flight from Mumbai to Delhi on 31 October (AI601) was very good. We were on time flight attendants were really friendly and worked very hard and the breakfast was one of the best ever in my many years of travelling. Check in staff was friendly and gave me and my companions a big smile. I would travel with them again any time. So much better that many European airlines and as good as some Asian ones.

I have been hearing horror stories about Air India and my recent trip proved that they are true. Travelled SHJ-COK on AI934 on 1st November. AI used 20 year old A320 (VT-ESH) with pealed off panels rattling windows and to make the journey worse there was no water in the toilets. Cabin crew were in no mood to work at all and after the food was served they ignored the calls from the passengers for service and were busy chatting to each other. This was the worst flight I ever had since my first flight in 1998 and I will never travel Air India again.

AI 347 30 Sep 2013. Travelled on SIN-MAA route. The flight was on time. Take off and landing was smooth. Food served was fresh and good. The air hostesses were pleasant too. Sad to see they have taken out entertainment units from the SIN-MAA route. Overall a pleasant flight.

I took Air India to Singapore and transit via two domestic airports at Kolkata and Chennai in October 2013. Aircraft's was dirty and old the seats were spoilt and not cleaned. The cabin crew were unfriendly. What was worst is that the co-ordination between Air India check in counter and the airport departure notifications were repeatedly inconsistent in all my connecting flights causing many confusion and at one connecting flight I was almost late and got reprimanded openly and loudly by the staff when I was already racing to the different gate (that was on a different floor from that indicated on the Kolkata airport terminal). Disappointing I had thought that this is a state airline and was anticipating better service.

One of the worst airlines I have ever flown with. Although I've flown with the new Dreamliner from Delhi to Frankfurt the aircraft was in a disappointing condition. The cleanliness was poor the crew was rude incompetent and not very service oriented. At least the flight was cheap.

Flew from Bangalore to Goa - Flight delayed an hour but we were called and informed in advance. Aircraft was cramped. No entertainment considering the flight was going onwards to Dubai. The women crew were old and clumsy. No greeting while clearing trays. I really don't know why the even bother serving anything - two tiny biscuits and lukewarm tea. On the return flight was better more comfortable limited entertainment. Flight from Goa to Bangalore went via Pune and Hyderabad - small packet of peanuts and soft drink until Pune from Pune to Hyderabad two tiny biscuits and lukewarm tea and from Hyderabad to Bangalore - 2 biscuits and lukewarm coffee. This is supposed to be a full service airline! Would rather pay less and fly a low cost airline in future.

AI112 from London to Delhi on AI112. The worst journey. The TV wasn't working lights were not working call button was not working and air hostesses were rude.

AI 888 on 7 October - Mumbai to Delhi. A321. No boarding announcement made until an agent was already taking boarding passes. Friendly welcome on-board - about 45% full so plenty of room. Smooth take off and flight - dinner served and was good quality veggie or chicken curry. In-flight entertainment was only 5 channels and only 1 in English language. Landed and parked at a gate but disembarked via stairs on the right side of the plane - never done that before. Bus to the terminal and bag already coming out. Overall a good flight!

Traveled for the first time with Air India - MEL-DEL on 20th Sept 2013. I must say I was very impressed with service. Crew were excellent and so was the food. Dreamliner aircraft didn't disappointed me at all. Every need was attended to with attention.