Air India

Not Verified | Ridiculous experience with Air India flight from London to Delhi. I was supposed to board the flight from London on 15th Aug at 12:15 PM scheduled for departure at 1:15 PM. I already did check-in (tagged my bags and collected my boarding pass) well before time and just had to do our baggage drop at the counter. It was still 2 minutes left for the baggage counter closure at 12:13 PM but the lady on the Air India baggage counter D19 denied to take the bag saying that I am late and the counter is closed now. I requested her very politely for help but there wasn't even an effort for help. She rudely asked me to go to Ticket Counter and when I did, Air India executive asked me to cancel my current check in and pay late fees (saying that I have to show as if I didn't turn up for the flight and came just before the flight take off) and then pay additional fee for reschedule. It was a hefty amount of £200 that was charged from me in addition to take another flight. It's a big shame on the Air India service.

Not Verified | The plane seemed terribly run down. USB ports were broken. Toilet seats in the 2 toilets that I used were broken. The entertainment system was not working at all. Several of the seats did not recline. It was a tough 14 hours. On top of this, I got a stomach bug about 4 hours after eating the palik peneer lunch. It seems they don't care about their plane, they don't care about their customers, they don't care about food hygiene.

✅ Trip Verified | My in-laws were booked to travel Mumbai to Tokyo via Delhi. The Flight AI687/07Aug BOM DEL departure was revised at 1800hrs without giving any reason to passengers. Due to the delayed departure of AI687/07Aug BOM DEL, they were rescheduled to fly on the next day after 24 hrs. Had AI staff tried and communicated with staff in Delhi, there was a possibility to be able to catch onward flight for Tokyo. But no such attempt was even tried by the staff. There were other direct flights from DEL-Tyo (ANA or JAL) on same day which could have been the next option. But no sincere attempts were made. As a result, my in-laws lost one complete day. They were then sent to hotel Sukh at Juhu. To travel to hotel it took 3 hrs taxi ride and while coming back it was 2 hrs. My in-laws started their Journey from Nashik at 6 am in morning and could only reach the hotel at 9 pm. It could have been so easily a hotel near airport. On second day (8-Aug), they were picked up at around 11:00 am and made to catch 3:30 pm flight without lunch being offered. The hotel even didn’t have basic facilities like soap availability. As a common traveler, I can easily understand that 4:00 pm flight being very important for travelers who connect to other international flights from Delhi. There should be alternative arrangements to make people catch the connecting flights. If it was known that 4:00 pm flight is going to be delayed and there is no other flight available until 6:00 pm, why efforts were not made to accommodate few passengers who have connections in earlier 3:30 pm We had to cancel all arrangements made for their pick up and re-book the car with driver from Tokyo. Upon communication with AI they just offered apology. But, didn’t even bother to promise improvements. If it continues like this, AI would soon lose their customer base. AI management should seriously think about their ground services and delays which cost their customers a huge amount of money.

✅ Trip Verified | Worst experience of my life. Freezing aircon, rude staff, horrible food, old seats no blankets. Served drinks to passengers around me and passed me twice ignoring me. Rang bell nobody came while I could see them laugh in the kitchen and drink themselves not attending to my call. After complaining still no service handed out peanuts around me and still ignored me. Will never fly with them again. Mumbai airport just as bad service kept us in holding transit with no food or water for 4 hours while waiting to connect to next flight. Nearly missed my next flight as I had to ask for my boarding pass 3 times.

Not Verified | Worst experience ever with Air India, old seats, system does not work properly, flight was delayed almost 5-6 hours because of air conditioning issues.

✅ Trip Verified | Old and very low cost aircraft. Seats are not comfortable at all. Not enough space. I’ve ask for kosher food. From Bangkok I received 2 apples and pear plus orange. For 6 hours transit flight lunch, include bread plus humus.

✅ Trip Verified | They don't have any name change policy and even if they promise to refund anything, they will take two months just to let you know that they wont refund anything. They have IFE screens in front of each seat but they don't work. Ratio of screens working is 1 screen per 6 screens. - you can find buses with better seats quality than an international Air India flight. Air Hostess service was nice.

✅ Trip Verified | Though my flight was delayed by 3 hours due to some technical issue I want to leave this feedback just for the cabin crew and the wonderful job they did. I was flying with my whole team of 18 people and they took care of us throughout the flight. Special mention to Mrs. Khushboo, most humble and hard working air hostess I've ever seen. She took care of me and my team and I can't ask for more. The respect, kindness and service, Top class. Keep up the good work.

✅ Trip Verified | Worst airlines ever. This is not the first time am travelling in international flight. Their crew thinks that we are first timers and judge on our requests for the services. I paid INR 2.10 Lacs for this flight. What is more worst is for my flight from Delhi to Toronto which is 14 hours long and in return what I get is unmanaged toilets without paper rolls, inflight infotainment not working properly, in fact the passenger lady sitting next to me her screen would not even turn on. Ear jacks not working I watched the movie without sound. The beverage services is ridiculous, I asked for extra beer and the air hostess was like she would give it in another round, well another round never came. If these idiots cant give 6 cans of beer and better flight infotainment then why am I paying 200k for the ticket. There are far better airlines which am going to opt for but definitely not Air India anymore. Pathetic and unprofessional is at its peak.

✅ Trip Verified | Disappointing Experience. I recently traveled on Air India from Cochin to Dubai on July 12th, and returned from Dubai to Cochin on July 17th. I am writing to express my disappointment with the overall experience and share my feedback regarding the flight. When I booked my tickets, I had high expectations, considering that Tata Group had taken over Air India. However, I was disheartened to discover that the flight experience was no different from a low-budget airline, especially when compared to the services provided by airlines like Emirates or Qatar Airways. It was quite disconcerting to find that Air India, which is still considered a low-cost carrier, had higher prices compared to other budget airlines. Furthermore, I would like to bring to your attention an incident that occurred during my return journey. During check-in, I had checked in baggage weighing 26.5 kg and carried a hand luggage of 7 kg. At no point during the check-in process did the counter staff inform me that there was an opportunity to accommodate an additional 4 kg of weight, which would have allowed me to make purchases from the duty-free area. Instead, I was informed just before boarding that there would be a weight check, and any excess weight would be subject to an additional charge of 50 dirhams per kilogram. This approach to charging passengers for excess weight without prior information or the chance to adjust the baggage is disheartening, especially considering the concept of making money seems to overshadow the overall passenger experience. To comply with the sudden weight restriction, I had to rush back to the duty-free area and drop the items I had purchased. I was warned by your staff that I might face deportation if I delayed the process. As a Gold member of Qatar Airways, I am familiar with the rules and consequences of deportations, so I complied without any arguments and quickly resolved the issue. This incident has left a significant impact on my perception of Indian airlines. I now question the level of service and commitment to passenger comfort offered by airlines, whether it is Air India under Tata ownership or any other Indian carrier. The flight experience itself was underwhelming, with seats resembling those found on ordinary buses, causing discomfort and subsequent back pain. Considering the recent acquisition by Tata Group, I had hoped for a significant improvement in Air India's services, but unfortunately, it seems that Air India remains unchanged. It is disheartening to witness a lack of luxury or any additional features that are commonly associated with globally recognized and exclusive airlines. This experience has left me deeply disappointed, and I feel compelled to share my concerns with you. I hope that my feedback can serve as a catalyst for necessary improvements in your services and customer experience. As a frequent traveler, I believe it is essential for airlines to prioritize passenger comfort, communication, and transparency to build a positive reputation. Thank you for your attention to this matter, and I sincerely hope that Air India will take necessary steps to enhance its services in the future.