✅ Trip Verified
| Traveling from Paris to Thailand via Delhi, before getting onboard at Paris my wife was forced to write a form saying that she was not going to be more the one month in Thailand because of the fact that she only had a one way ticket and never the ground agent asked my wife anything about visa need it to travel to Thailand because of the fact the she is a Venezuela citizen and we were told that visa was no required because she was a US resident,. The three boarding passes were granted to her and then she boarded an Air India flight from Paris to Delhi, everything when fine until she landed at Delhi and was ready to take her flight from there to Bangkok where the ground personnel realized that my wife did not have a Thailand visa and after having the boarding passes in Paris by the Air India personnel access to board that flight was denied. The Thai Airways ground agent when the extra mile and try to help my wife in any possible matter but her hands where tied and nothing more couldn’t been done, therefore the Thai personnel refer my wife back to the Air India agents and that’s where our nightmare started. First of all the agent was very rude, my wife English is very limited and when I ask her to pass the phone to allow me to talk to him and see what our options were, after having a very un respectful conversation with the agent he toss the phone back to my wife and refuses to talk to me, another agent with a very kind attitude helped my wife, unfortunately the decision was made and my only option was to buy another business class ticket to my wife back to Paris. My wife was a victim of disrespectful treatment by Air India Ground agents I can not believe after you dropping the ball and not following standard operating procedures in Paris in order to review documents to full paying business class passengers we have to be liable of paying another business class ticket and even worst to pay for hotel accommodations. The following morning she was escorted from her room to the plane, forced to board last after everyone else were onboard, after arriving in Paris she had to wait until all passenger deplane in order to wait for the flight attendant who was holding her passport illegally retained.