Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1338 reviews
4/10
3 star Skytrax Rating
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1/10

"ridiculous customer service"

(India)

Not Verified | Absolutely ridiculous customer service! Never fly Air India. After they canceled my flight and provided me with an unsuitable solution on a different day they also had a gut to demand money because of fare differences and when I didn't agree and wanted to speak with somebody senior they disconnected my call. Better go for a proper low cost, at least you know what to expect
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No working entertainment"

(United Kingdom)

Not Verified | Absolutely pathetic. No working entertainment or even a working overhead light for a 9 hour flight! Only vodka or whiskey to drink. No diet coke. Cabin crew ok. The first and last time I ever use Air India!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Chennai
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"a pretty routine flight"

(India)

Trip Verified | For this late afternoon flight the boarding started on time and for snacks option there was chhole kulche along with dessert and tea/coffee. For the non veg option there was chicken with noodles. The flight itself was pretty uneventful and landed at BLR on time, but noted that the baggage took a bit of time to arrive at the carousel but otherwise for the price that was paid this was a pretty routine flight
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Bengaluru
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"The flight was quite nice"

(India)

Trip Verified | I opted for this midweek flight hoping there would be enough seats which at the check in thankfully there was. The staff supervisor there was very friendly and helped me when my boarding pass was unable to get scanned at the security at BLRs T2 gate, she assisted me in getting through the security and also dealing with some passengers who were in front of me during check in. The flight was quite nice that had dinner service on board. Had opted for the chicken dish that came along with rice and stuff parathas which was good. Arrival was on time and so was baggage retrieval .
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBengaluru to Mumbai
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"seat back was in a catastrophic state"

(Germany)

Trip Verified | How do you feel when the pilot makes an announcement shortly after the plane has started taxiing and points out a technical problem with the air conditioning that will hopefully be solved during the flight? Well, more than uncertain. When we boarded the plane, the cabin was heated to around 35°, which remained the case for the first 1.5 hours or so of the flight. The seatbelt indicator lights did not work either. This perceived safety problem was compounded by the overall condition of the aircraft. While the entertainment system at my wife's seat didn't work on the outward flight, it practically failed throughout the entire plane on the return flight. And that on a long-haul flight. In addition, one toilet didn't work, my seat back was in a catastrophic state and one toilet was out of order. In another, the washbasin was provisionally glued down so that it didn't fall off the wall. Do you feel comfortable and safe? A clear no. It's also cheeky: when checking in online 48 hours before departure, the seats are displayed. Our two seats offered at no extra cost were in different rows. If we wanted to sit together or enjoy a bit more legroom, we had to pay extra. Coincidentally, relatives of ours were flying from Frankfurt to Singapore the same week. Here, too, the decision was made: No more Air India. After a lengthy back and forth with Air India, we were granted around 120 euros in compensation for both passengers. With a total flight price of almost 1,800 euros, this was an outrage.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Delhi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"One way my IFE was not working"

(United States)

Trip Verified | I travelled with my wife on Air India from Delhi to Newark via Mumbai. I must say that the service from Crew members were flawless. The crew is Professional, Polite, Courteous. The food was flavorful and plentiful. Yes granted the aircrafts were 10 to 15 years old but they were clean. One way my IFE was not working.
AircraftBoeing 777 300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Newark via Mumbai
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Will not fly on them again"

(United Kingdom)

Not Verified | Old Etihad plane completely worn out. IFE not working at least half of cabin. Broken tables. Broken toilets. Have flown Air India for some bizarre reason for 10 years. Will not fly on them again.
AircraftBoeing 777 300er
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Delhi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Terrible experience”

(Canada)

Trip Verified | Terrible experience, super old Aircraft, dirty everywhere, flight attendants tried their best to make sure that everyone was happy. Never flying with them again. In Delhi airport at boarding time representatives of Air India asked me to pay 800USD for a Duty Free bag, however post terminal doesn’t work and they tried to ask for cash. They said any cash amount. I didn’t pay and they allowed us to board last minute.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Phuket via Delhi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the disgrace to the country"

(India)

Trip Verified |   Air India is a shame to India, being a national carrier they are the disgrace to the country. My mother, who is a senior citizen and was operated recently was not provided with wheel chair services at Toronto airport even after booking in advance and asking for multiple times at the airport itself.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Delhi to Toronto
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"not in any way attentive"

(United States)

Trip Verified | In March of 2024 I flew multiple international and domestic (India) flights with Air India. All flights were sold as “Business Class”. The Delhi to SFO plane was old, my seat was neither comfortable and the controls did not work. The food was pathetic and to top it off the flight attendants were not in any way attentive. Requests for food or drinks were either ignored or required two or three requests and up to a fifty minute wait time. The flight attendants were either not properly trained, over worked or simply did not care about passengers. Nothing one expects to be found in “Business Class” was apparent with Air India. In fact in my experience most domestic United States carriers premium economy far surpass anything I experienced with Air India Business Class on an international flight.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDelhi to San Francisco
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no