Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 711 reviews
5/10
3 star Skytrax Rating
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9/10

"two excellent flight experiences"

(Australia)

Trip Verified | Another very good flight with Air India. I was able to upgrade myself to Business and have not regretted it. The plane was very new and clean (including toilets throughout the flight), flight attendents and food excellent. The flight left on time and arrived in Melbourne about 10 minutes early. Although the layout is 2-2-2, the lie-flat beds are comfortable and Air India provided a warm blanket, pyjamas and a nice amenity set. The only slight drawback was the check-in procedure (that was not flight-specific but for all AI flights) and that took about 1 hour and 15 minutes of waiting to get four lines of passengers checked in before me, although these were the 'drop-bag' check in counters. Either Air India has upped its game or I was very lucky to have had two excellent flight experiences.
AircraftBoeing 787-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDelhi to Melbourne
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Overall it was horrible"

(United States)

Not Verified | Hyderabad to Washington via Delhi. There is so much uncertainty, delays and unscheduled stops. Overall it was horrible. When I booked the ticket it was a 21 hrs flight with 3 hrs halt in Delhi. 4 days before the flight, I got an email of re-routing the plane through Mumbai and it added 7 hrs extra time on the flight. The problems did not stop there. Boarding from Hyderabad was rescheduled to 7:40 PM instead of 7:15 PM which was okay, but after that I received another email saying there is 2 hrs delay and it will be 9:00 PM. I am so frustrated and no one called or sent an apology. This is unreasonable and unethical. There should be accountability, responsibility and explanation. This is not right. They are stressing out travelers and their families.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Washington via Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"my worst flying experience"

(France)

Trip Verified | Delhi to Paris. I had my worst flying experience so far with this company. I had my retrun flight from Delhi on April 29th 2019. When I arrived at the checking counter and presented my passport, another client with many passports just passed in front of me without any explanation. She was accompanied with what seems to be the manager. The agent ignored me completely and focused only on the new customer with many passports. I asked for explanations many times but the only answer I got is "one second madam". After about 10min, when finished with the "out of nowhere" customer, he handed me back my passport while telling me that my flight is tomorrow. The only explanation I got is that there was a technical problem with the company's server and there were not enough seats. After getting my boarding card for tomorow's flight I went to Air India's agency to demand an accommodation or any other assistance while waiting for my flight the next day. The only answer I've got is that there is nothing I can get on the spot and all I can do is to send a complaint by email to ask for compensation. If possible, avoid Air India at all cost. They will not even treat you as a human being if you don't know a manager or have some kind of a mysterious privilege
AircraftDreamliner
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Paris
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Ground staff is rude"

(India)

Not Verified | I had a flight from Ahmedabad to Najaf via Delhi on April 1 2019. I was travelling with family (2 adults + 2 kids). We all were travelling on the same ticket. I got the boarding passes from Ahmedabad to Delhi in Ahmedabad and was told that the Delhi to Najaf boarding passes will be issued in Delhi. Also, I was told that I will get my luggage in Delhi and will need to check it in again. Fine with that. Reached Delhi, saw that the Najaf flight was scheduled and was showing as scheduled on departure boards as expected. Asked couple of ground staff about the checkin desk etc. I was told to stand in a queue at one of the desk. Stood in the queue for about an hour. Reached the desk and was finally told that the flight has been cancelled. If the flight was cancelled, why was I not informed in Ahmedabad. I was then asked to go to the service desk. The jokers at service desk asked me to go the ticketing desk. So I exited the airport as the ticketing desk was outside the airport. The manager at that desk told me that the only thing which they can do is refund back money of Delhi to Najaf. No compensation. No help in getting a hotel. No help in getting another flight back to Ahmedabad. No nothing. I had no food with me and was not allowed to enter the airport. The manager on the ticketing counter was so rude as if she was working for me. In any case, I have decided not to travel through Air India again in future. And I would suggest other not to travel as well. All the staff members are rude. Ground staff is rude. Air staff is rude. Plus its a government owned airlines. It will stop at any time and you will lose your money and time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Najaf via Delhi
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"ruined our vacation plans"

(Portugal)

Trip Verified | We booked the combination of 2 flights. 1st flight from Jaipur to Delhi 2nd flight from Delhi to Varanasi. The 1st flight with Air India got a delay of more than 1 hour and because of that we lost our connection to Varanasi and there was no other available flight to Varanasi on that day. While we where waiting for the Air India flight in Jaipur we asked several people from your company if we still could catch our 2nd flight and all people we asked told us that it would be possible. So we trust we could make it and unfortunately that was not what happens which ruined our vacation plans to Varanasi, people and make us lost money that we were not considering.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJaipur to Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Chinese carriers are better"

(India)

Not Verified | Shanghai to New Delhi. Positives: Main course was okay Arrived on time Negatives: Otherwise, the food was rubbish The hollywood section of the entertainment was frozen so didn't work, not like it offered good or new movies anyway. Only one small meal was served on a 7.5 hour flight. Seat was hard and uncomfortable. Interiors were outdated and in tatters even though it was a relatively new plane. Service was unremarkable. They didn't allow my bag to go even 0.5kg over the limit, wanted me to pay 200RMB extra. The cabin was very smelly, nothing felt clean at all. Even Chinese carriers are better than Air India.
AircraftB787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteShanghai to New Delhi
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"food was amazing"

(India)

Trip Verified | I travelled on 13/4/19 from Amritsar to Mumbai. Thank god Air India is going, very much better, joyful crew, food was amazing, and above all pilot who landed 25 minutes early. Keep it up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmritsar to Mumbai
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"cabin staff were rude"

(India)

Trip Verified | I had bought a round ticket Mumbai to Hong Kong and Bangkok to Mumbai. While my trip from Mumbai to Hong Kong was a surprisingly good experience with excellent food and service, the return trip was not half as nice. The cabin staff were rude to say the least. And not only to me but to several passengers. When one passenger spoke out, more than 30 passengers clapped to support him.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Mumbai
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible communications and poor service"

(Australia)

Trip Verified | Terrible communications and poor service, not again! Was flying from Kathmandu to Kolkata on the 22nd of April. The flight kept getting delayed and there was no announcement or any sort of information. The Gate no was not provided as well. We kept guessing what was happening. Finally got to know that the Gate no. has been provided from staff but the same was not announced or updated on the digital boards. When the boarding started, there were two weird vehicles attached to the stairs of the plane, which were basically for another round of security checks. It was so hard to get up in those vehicles as the stairs were steep and my mom and dad who are old, struggled badly. Male security persons were opening ladies purses and searching them so disrespectfully. When I asked what's this checking for, I was not given any answers. The body check was also done in the most disrespectful way and everyone was feeling frustrated. When we finally came onboard, none of the staff or the captain apologised for the almost 2 hrs delay. Everyone seemed as if the flight is on time. Finally landed in Kolkata and many passengers missed their connecting flights because of such irresponsible behaviour of Air India. Never again! Such a shame!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKathmandu to Kolkata
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"one of the better flights "

(India)

Trip Verified | Air India Mumbai to Bengaluru. The check in counters were full of passengers as there were only 2 check in personnel who were there so the airline could have done better in staffing more check in agents at the desks which would have sped up the process. Even though the flight departed 30 mins after the scheduled time, we made up for the time on air and reach the destination 15 mins after arrival which was appreciated. Surprisingly the airline had opted for the A319 on this route even though the flight was full. Dinner was served on this flight which consisted of mixed vegetables with a paratha and biryani which was quite tasty. The crew were also enforcing the rules such as ensuring that no pax were roaming around when the seatbelt sign was on which was quite positive and showed that they were serious about their jobs. This was one of the better BOM-BLR flights I had taken.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Bengaluru
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes