✅ Trip Verified
| Bengaluru to Mumbai. As part of the Christmas and New Year vacations, I had decided to fly with Air India on this morning flight but unfortunately the flight was overbooked due to which an additional charge had to be paid in order to upgrade to Business. Even though there were rumours to the effect that the staff were trying to get the pax fill in the business class even though seats were available in Economy in order to gain as much revenue during the holiday season. Fast forward into boarding and even though the departure time was 8.50am, we only started boarding after 9am. Then there was a further delay of around 1 hour in the aircraft pushback so the flight actually departed at around 10.40am which was not expected and disappointing. The Business Class seats in themselves were pretty good and the in-flight service was exceptional with a welcome watermelon juice drink, crew being engaging, friendly and personable. For Breakfast, I had opted for the cheese omelet which tasted very good along with coffee and croissants. The pilots tried to cover the lost time enroute which was admirable and soon after landing, disembarkation was smooth and the luggage was received swiftly and promptly. Air India is a pretty solid airline and compared to other carriers such as Jet or Indigo, it is pretty solid and stable, if there has been one thing that has been holding the airline back, it's the on time performance which has been lagging considerably behind it's competitors.