Air India

✅ Trip Verified |  Old aircraft. Most of the IFE were out of order, even after rebooting. One passenger whose IFE worked said the IFE was exactly the same as 9 years ago when the 787 arrived for Air India. Toilets dirty. No call buttons & light buttons. In trying to read, I had to catch the attention of a flight attendant who passed by. She had to turn it on via the wall mount behind the crew seat for me. The same happened when I wanted to have the light turned off. It was a dilapidated aircraft in need of refurbishment. The 12.5 hour flight felt very long, as there was no IFE. Food was of meagre portion. One small tray of main plus 2 small cartons of side dessert. It was a very unenjoyable flight. Seat very hard, tailbone hurt after sitting for a long time. Instead of 8 abreast, AI uses a 9 abreast configuration.

✅ Trip Verified |  Aircraft newer than the one of the previous trip, but not refurbished. IFE worked. After take off, a hot snack/supper served, with 2 choices, veg & non veg, then breakfast / lunch. Portion standard. Toilets cleaner than the previous flight. 9 abreast configuration makes aisles very narrow. Seat a bit hard,. Did not use call button, but supposed there was none. No light button for reading too. Also like the fact that after the flight, I was surprised the flight attendant did not collect the food trays in order. She collected them in her own order. It took a long time for her to collect mine. Shortly after I sat down in my seat, in seeing that I had a head dressing due to injury, the flight attendant asked if I needed any help.

Not Verified | It was the worst international flight experience. I booked with Air India for my parents considering that it will be the best Airlines for senior Indian citizen. I was wrong. First the flight was late more than 2 hours. I had requested for wheel chair assistance at Delhi airport but they never received that assistance.

✅ Trip Verified | Nothing was working: no screen, no movies, no music, no light, staff very unpolite, food very bad. And very expensive ticket, for what you get, better to use other airlines.

Not Verified | The travel with air India came up being a nightmare that might haunt me in the future travels as well. There were so many big issues that I am writing this review so you do not have to go through the same thing I did. Too crowded and unhygienic. For a flight of 12 hours we did not anything to entertain because the screen for almost half of flight was not working. Flights was delayed for almost 3 hours with no transparent information and from the beginning the delay time was 20 minutes which added up to almost 3 hours. Due to delay we lost our next flight which was also via air India and the staff at Delhi airport tried every possible way to make us find our own accommodation and even asked us to lie at Indian immigration parrotting us to tell we want to visit Delhi not the real reason that we had to get out as they couldn’t provide us accommodation within the airport premises which ended up creating a discussion and kind of scene. When I arrived to Kathmandu airport, I had missing baggage and its still missing. Only good thing was the crew team members ”air hostess “ were humble and helpful Avoid trouble avoid Air India

✅ Trip Verified | I have been helped by the reviews here, so decided to share my experience from Washington DC to Kathmandu via Delhi. Flight time/duration and price was just too tempting to give AI a try and I am glad I tried them. I find their economy seats comfortable and good decent service. However, restrooms cleanliness can be improved. I did not care about entertainment system, so no comment on that. Hope Air India keeps improving. I will fly with them again.

✅ Trip Verified | Worst flight, no inflight entertainment (screen doesn't work). No navigation in 15 hrs flight. Seats don't recline. Cannot call air hostess as buttons don't wor.k Washroom so so dirty and they don't even clean after few hours of flight. Overall very old and dirty plane. Not recommended at all. Avoid if you can. Its very bad experience

Not Verified | We had a flight on Air India departing Delhi on a Saturday at 15:20, supposed to arrive in San Francisco at 18:20. Air India first changed our flight just hours before departure, they then changed it again later in the day. The flight was not cancelled for weather, war, or acts of God. No reason was ever given. After the changes, we were finally boarded on a different flight departing Monday afternoon, 2 days later. All during this time, Air India didn't offer any kind of compensation; no meals, no lodging, no nothing. We had to stay at a hotel 2 nights at our own expense. We wrote to Air India and explained the situation, asking they pay for the hotel and meals. They wrote back "In the case of your booking to SFO we humbly convey to you that you were given alternate flight and that you travelled till your final destination". NO mention of the 2 nights at a hotel we had to pay for. If they would have delayed us for a month, would we still be liable to pay for our food and lodging!?!

✅ Trip Verified | Very third class services of air India. We were in the line at 3.45 am to the airport for 5am flight there was no call given by that supervisor. only 2 people were at the counter. That lady was very unprofessional and not well mannered. She had not accepted our tickets we had to cancel it. Very disappointed. Horror experience

✅ Trip Verified | I am extremely dissatisfied with Air India. Despite my family repeatedly warning me not to travel with AI, I thought of giving it a try. On my way from DEL to LHR , my inflight entertainment did not work. This has been such a common complaint from my relatives hence they warned me. I pressed the call attendant button but they would just turn off the sign. I pressed the button 4 times and on all 4 occasions they turned off the sign from their end. Frustrated I went to cabin crew area where they were just talking. I dont have any issues with them laughing and talking , it is their right. My problem is why they kept turning off the help calls? I explained that the inflight entertainment did not work. They asked me to sit. 5 mins later, a lady came and said its a common issue and the fact that the flight is around 8 hours, I could sleep during this time. I told her yes I would sleep but no one should be commanding what time I do what. She said maybe I can give feedback as none of Air India inflight entertainment systems work in any plane.