Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 799 reviews
5/10
3 star Skytrax Rating
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1/10

"check-in process a disaster"

(United Kingdom)

Trip Verified | London to Mumbai. The check-in process is a disaster, a member of staff was untrained and took to long to check me in. As soon as I was inside the airport, I've got a message mentioned that my flight was delayed for almost 3 hours, completely unacceptable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Mumbai
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Air India customer review

(India)

Trip Verified | We were supposed to board the flight from Bangalore to Male at 1.50 pm on Feb 20th 2019. As I write this review time is 9.45 pm and we are still waiting for Cabin Crew. What a laughable reason. Staff and Air India team is irresponsible. This is terrible experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Male via Bangalore
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"audio input was broken"

(United States)

Trip Verified | I flew on Feb 15 from Amritsar to New York via Delhi by Air India flight 101. my seat was 45H, audio input was broken and I can't hear anything. The 15 hours flight was so boring.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmritsar to New York via Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff were really caring and helpful"

(India)

Trip Verified | Agartala to Kolkata. I was traveling with my elder sister who is more than 70 years old. The airline staff were really caring and helpful in the entire process of check in, boarding, deboarding, and luggage collection. They took special care to arrange equipment so that my sister can easily reach her seat. Actually, she was not able to use stair to reach her seat.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAgartala to Kolkata
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"leg space was sufficient"

(United States)

Trip Verified | Kolkata to Raipur via Jharsuguda. Although for Raipur it was an one-stop early morning flight, I selected for a very low cost. The flight was clean and leg space was sufficient. They served a puff and sandwich for short flights. However, the cons of the flight are all passengers traveling to Raipur need to deboard at Jharsuguda, did the security, and reboard. As the same aircraft is going to Raipur, the airline may reduce passengers' pain by checking the boarding pass within the flight or at least just at the outside of the aircraft.
AircraftATR 72
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKolkata to Raipur via Jharsuguda
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"co-operative staff"

(India)

Trip Verified | On time departure, nice in flight entertainment. Good meal, drinks on board and co-operative staff. Slept for more than 5 hours out of 8 hrs of journey. I had flown Air India around 10 times mostly domestic.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Do not fly with this company"

(Italy)

Trip Verified | Delhi to Milan. Onboard screens not working for most passenger. Controls for cabin windows did not work (nobody could sleep) 1 hour delay for 1 trip 30 minutes delay for return trip. Food intoxication on first trip. Do not fly with this company.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Milan
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with this airline"

(India)

Trip Verified | Mumbai to Bangalore. The only airline I would never fly with again. They were so rude and incompetent. It took long at security check for which we got late for 2 min. and at that time the crew who was scanning the boarding pass before aerobridge doesn't consider us and for which we requested a lot and the lady from CRPF told to have a word with captain but she denied and was giving a reason and after that she took the pcm and went to flight to handover to pilot. It was a worst experience with Air India and in future will never fly with this airline. Unprofessional Ground staff.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Bangalore
Date FlownFebruary 2020
Ground Service 12345
Value For Money 12345
no
2/10

"Such a disgraceful service"

(Australia)

Not Verified | Delhi to Sydney. Worst flight I've ever experienced. The seats were so uncomfortable. The food was mediocre and the entertainment system stopped working 6 hours into the 13 hour flight. No flight attendant was able to fix it. Such a disgraceful service. Never again would I fly Air India.
AircraftDreamliner
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Sydney
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"it was really a perfect flight"

(Canada)

Trip Verified | Mumbai to Delhi. A perfect flight. This was the first domestic flight that I have taken with Air India. As I have not had a favorable experience on their international service, I was not expecting much. The flight took of on time with pleasant flight attendants. On this 1.5 hour flight, they served a delicous dinner with remarkable efficiency. Contrast that with 5 hour flights across North America where we only get pretzels! The flight landed 10 minutes. All in all, it was really a perfect flight as I had no negative issues at all. Everything was really as it should be. Well done Air India!
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes