Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 869 reviews
5/10
3 star Skytrax Rating
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10/10

"a wonderful experience"

(India)

Trip Verified | It was a short one hour flight and despite having not web checked in the check in officials were prompt to help me with the kiosk machine as I didnt know how to use them. One of the most impressive thing about Air India is their 25Kg Luggage allowance. The flight was on time and landed before scheduled arrival time though there was no meal service, the crew distributed water bottles and Safety kits. The IFE was working well but due to short course of flight I just had the flight tracker on. Overall a wonderful experience.
AircraftBoeing 787-8
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLucknow to Delhi
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"unprofessional and rude customer service"

(Canada)

Not Verified | I contacted Air India for ticket cancellation. They cancelled the ticket and confirmed that I will receive the refund. I booked the ticket through an agency, but they asked me to contact Air India directly because they said they don't have the cancellation option from their side. I cancelled the ticket in April 2021 and waited till Oct 2021 for my refund. I called them at least 10 to 15 times within this 4-5 months period. Every time, they say it is in process or they have initiated the refund. Finally, on 14th Oct. 2021, I called them again and requested the status. The lady, who picked my call first was so impatient and she forwarded my call to some other department and didn't even wait for me to finish what I was trying to say. The next customer service assistant told me they don't have some number required from the booking agency. Then I asked her why you guys did not tell me this all these days (I must have called them at least 10-15 times, every 2 weeks I used to call). I requested her to connect me to the Manager/Supervisor. She immediately disconnected the call. I'm an Indian, but I will try my level best to avoid Air India. If you are fine dealing with unprofessional and rude customer service, go ahead and book your ticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKochi to Toronto via Delhi
Date FlownFebruary 2021
Value For Money 12345
no
1/10

"it has not been refunded"

(India)

Not Verified | Never ever book through air India. I booked the ticket from Delhi to Goa on August 2021 and due to some circumstances I have cancelled my ticket before 15 days. But I tried to contact customer service to refund my ticket amount but till date it has not been refunded. I’m trying call them again and again to collect my refundable amount but they never bother about the customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Goa
Date FlownAugust 2021
Value For Money 12345
no
10/10

"he made sure I was all okay"

(India)

Trip Verified | On 08/10/2021 I had a flight on AirIndia from Mumbai to Hyderabad Before the beginning of the flight itself I was feeling tired hyperventilating and was sick. The air steward came to help and assisted me cleaning up. He offered me and the nearby passenger change in seats. Throughout the journey this steward gave me company whilst doing his duties. He made me drink water every half an hour and offered me biscuits. At the end of the trip he made sure I was all okay.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Hyderabad
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"most terrible experience ever"

(India)

Trip Verified | One of the worst flight ever with the worst ever staff. We booked an air india flight to Goa, but the flight was horrible so was the ground staff as well as the people sitting at the reception. There was an 11 month baby with us. At the time of check in we requested the ground staff to provide a better seat to at least the baby and the mother if not anyone else. But they did not cooperate. The air India website is so so poor. This is the first airline in which there was no choice of choosing a seat during web check in. I have traveled so many times before, each airline gives you a chance to choose the seats but that wasn't the case with this airline. Rather we got the last seat of the airline i.e., the seat near the washroom. It was smelling so bad and there was no one to listen to us. Again while coming back from GOA the same thing happened. The same seats were allotted. I called on their customer care and for like 25 minutes no one picked up the call. After 25 mins one of the customer care executive picked up the call and she was so rude. She said i am transferring the call but nothing happened after that I tried calling them again and then there was no response from their side. While calling the Air India customer care even if u are in a queue, your wait time and queue position keeps on increasing instead of coming down. The staff was highly rude and no cooperative and it was a terrible experience. The mother with the infant wasnt given any preference for the seat even after requesting them. It was one of the most terrible experience ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Goa
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It was a nightmare"

(Canada)

Not Verified | I had connecting flight of air India from Amritsar to Delhi, from Delhi i had international flight to Vancouver. Air India was delayed by 2 hours. Then they said flight is delayed by another 3 hours. Later they said flight is cancelled, there was no bad weather or any adverse conditions. Because of them my connecting flight got missed. I was traveling with my wife, 2 years old girl and 1 year boy. Whole night we had to spend on airport. No accommodation, food, or refund provided. Had to purchase 4 new tickets. Staff at Delhi airport was so rude. We were crying over there with kids, never felt that helpless in my life. It was a nightmare.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Vancouver
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolute nightmare"

(United States)

Trip Verified | Absolute nightmare. boarding delayed for 15 hours due to technical difficulties and no option to cancel/reschedule flight. All they said is that they will take care of everyone. Now, that would be spending another night at the airport and wait time of 12 more hours for connecting flight to destination. Used to be a convenient direct airlines to India but this is such a pathetic and horrifying experience. I would never travel again with Air India. Senior citizens with might think it is convenient to travel directly from US to India but on the contrary it is an absolute nightmare.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Delhi
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they said that boarding is closed."

(India)

Trip Verified | Air India is worst airline. They are just fetching money from its flyers. I reached at window 45mins prior to my flight departure. And they said that boarding is closed. And they cannot do anything with it, and we have to book a new ticket and have to pay full amount. We cancelled our plan to take next flight. But on schedule board it was showing same flight was on boarding stage till 15mins prior to departure. There were more people like us.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Chennai
Date FlownSeptember 2021
Ground Service 12345
Value For Money 12345
no
1/10

"assigned my seat to someone else"

(India)

Trip Verified | Despite having paid extra for a specific seat when I booked the ticked, Air India staff assigned my seat to someone else after I had checked in for the flight. My boarding pass was already printed and given to me with the seat I had chosen at booking, but Air India staff subsequently assigned my seat to someone else. On the plane, when I raised the issue, the cabin crew and counter staff failed to rectify the situation. They then moved me to a demonstrably worse seat, one without a TV, which all other passengers had. Mind you, this was for a 15-hour flight. I understand that people sometimes need to have their seats shifted, but surely there were others on the plane who hadn't paid for their seats, so their seats should be changed, not those of us who paid for our seating. In addition, it's outrageous that Air India would give my seat to someone else after I checked in and had the my boarding pass with my proper seat number printed on it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to San Francisco
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"there was no hygiene"

(United States)

Trip Verified | We flew from Newark to Delhi airport. The service provided on the flight was the worst. No blanket, no pillow, no coffee/tea nothing. As per air hostess, the flight was under COVID-restriction travel, so nothing to be provided to the passengers. I don't understand then why they are charging more from us, if you don't want to provide us with all amenities. If this was a COVID flight, we expect some cleanliness but there was no hygiene. The air hostesses were so rude sometimes. They didn't allow us to use some restrooms because of their safety concerns. Really! As we are traveling, this doesn't mean that we have COVID. We all sat on that flight with a negative COVID test, at least give us some respect. I will never recommend.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Delhi
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no