Air India

Not Verified | I could never get my ticket because after spending 15 minutes providing all info, including passport, etc., the site bombed when I tried to pay. You could enter one number or letter and it would open a blank 2nd page. If, as I did, you went back to the first page, you could enter a 2nd letter and the same thing happened. So I keep proceeding and then it took all my personal info. When I submitted to pay (with credit card) the site twirled and twirled for minutes. I got no confirmation of payment or reservation so obviously it bombed. I was not going to try again and filed a case # problem. Then I called Air India and after being kept on hold for 10 minutes reached someone who, after hearing what I just wrote and after being told I could send him the screen shots of what I had saved, including the price, wanted to start from scratch and charge me an extra $20 US because I was using the telephone. If I wanted the same price, I would have to wait 24 hours, then contact Air India again. Does he really think I'm going to try a 3rd time? Great customer service Air India.

✅ Trip Verified | I hate Air India for accepting me 10kgs while check-in and after mentioning the very important point in small letters that "only 8kgs is permitted including duty free products" that obviously anyone can miss. Are you guys seriously following this while entering to the flight after security is being done? I visited India after 1.5 years and was talking sweets with me to Berlin from the duty free products for which there was a rule "it wasn't included!". But suddenly Air India have to weigh after security is done just to earn money! Staff members at the gate were so excited to earn 4500 Rs per kg for 5kgs overweight in the hand luggage that was increased when I brought Duty Free. I have seen now Air India has downgraded its royalty in my eyes. The employees at the gate asked me to throw all the stuff including the sweets. From now on I will never choose Air India.

✅ Trip Verified | Worst experience in my life, I have to go to Cochin to see my mother who is under ventilation, I changed my flight from 23rd to 20th to go urgently. We waited at the gate for 9 hours, and finally they told us the flight is cancelled and will be ready the next day, same thing happened and finally I have to take another flight from Gatwick to continue my journey. From the fellow passengers I understand this is not the first time happening, its an ongoing thing with Air India. Don't use Air India if you want to reach your destination on time. For my case I had to spend 3 days in the airport. The airport staff all telling lies and never provide details about the flight. Flights like Air India need to be banned flying from UK.

✅ Trip Verified | I recently travelled Air India AI444 on 22nd September with my family. We had booked seats 17A,17B,17C. When we issued our boarding passes online, we got the same seats as we should. However, the boarding passes issued by the Aurangabad airport staff changed our seat numbers as 25D,25E,25F. This is a bit strange and annoying since this was done without our knowledge.

Not Verified | Worst airline I traveled with in my life. After flight got canceled no communications from airlines. Just dumped in hotel and no contact given or taken. At Delhi Airport we were asked to pay for hand baggage for the stuff I purchased from duty free.

✅ Trip Verified | Flew AI 188 from Toronto to Delhi on 17 Sept 23. Firstly they combined two days flights. The flight was delayed from Toronto due at 1215 PM to 2330 hrs. A delay of 11 and half hours. To start with we had a harrowing time to check in with so many passengers due to the combined flight. Reason given to us was Operational Reasons. It took nearly three and half hours. Then my screen on 33 A was not working. The Steward promised magazines to read but then went missing throughout the flight. The seat was broken. The food was terrible. The dry bun in food was not edible. They offered to give me free drinks, which I did not want.

✅ Trip Verified | Our flight was canceled without any note from Air India. We even got an invitation to online check in and did that without any note from the company that the flight is not going to depart. This is only the beginning of a story of a nightmare and irresponsibility of the Air India. The next flight was two days after and we were stuck in Delhi and they refused to cover the minimum of the hotel for two days (they only gave us refund for one night). They promised to refund the taxi back to the airport but this didn't happen as well. In the airport, they lost our new ticket and it took an hour to get it back. We spent hours to argue with the workers of the airline and it were not honest. They promised lot of things but they were tricking us with all kind of excuses that were not real (they said there isn't more ticket in an other flight, and indeed there were, they said the manager left home and indeed he was there, and so on). Bottom line - we had a lot of expenses due to Air India improper service. We paid one night hotel, the taxi to the airport, food and living expenses and of course we lost two days of work at home. We didn't even get answers to our refund mail query. We recommend to avoid any flight with Air India.

Not Verified | First of all, my flight was delayed for about 5 hours with no notification. No announcements or indication was given on asking about the flight. They changed the gate 3 times without informing us, I was only able to know about this because I was constantly checking the information boards, while some old passengers were not able to do it and were struggling badly. Secondly, the screens don’t work at all in the flight, even if they work the remotes don’t work, which is a big problem in flights with long routes. The food was good, staff was nice but all these challenges make it hard for us to opt for Air India again as it is highly inconvenient. Thanks

✅ Trip Verified | Just today morning I landed at Bangalore. Mine was a direct flight from San Francisco. I had an excellent comfortable journey and wanted to congratulate Air India for providing such a wonderful service. It had a very good leg room very comfortable seating. Very good food overall and a very good experience. Thanks a lot Air India

✅ Trip Verified | Business Class on Air India was just barely worth the extra cost. For one thing, they are using a domestic plane with one center aisle, so 4 seats across in business and 6 across in economy. There was nothing in the way of entertainment, not even a screen. Business class is not roomy, particularly when seats are reclined in front of you. Perhaps acceptable for domestic travel, but not for international. Service by the crew was fine, although they have an odd way of serving meal; the man next to me finished his meal before I even received mine. The problem with the menu and the choices is that unless you are Indian, if you are like me, you have no idea what anything is. Thus I ordered the one Western offering which was some sort of spaghetti mashup. It was not made clear to me that I also had a choice of appetizers and desserts. It certainly was a pleasant flight, if unremarkable in any way. This was my first time to have narrow bodied plane on this route. I hope it is my last.