✅ Trip Verified
| Me and my wife flew with Air India on the 1st February from Goa to Mumbai, Mumbai to Delhi and Delhi to Copenhagen. We left Goa almost 2 hours late after scheduled time. We were told that we wouldn't lose the connection because the plane that we were going to fly from Goa would stop in Mumbai, get new passengers and continue direct to Delhi. When we arrived to Mumbai we were surprised as they told us to go out, together with another passengers to the counter E and check in again. We already had checked in back in Goa. We were running all the way through the airport to the counter. They changed our tickets and surprise! We run back again to find out that we went back onto the same plane. We left Mumbai delayed, probably because of so many passengers running around the airport. Later, staff told us that the plane in Delhi to Copenhagen was going to wait for us because we were around 10-15 people going on the next flight. The plane to CPH was supposed to leave at 14 and we landed in Delhi at 13:35. When we came out from the plane there was an operator waiting for us to guide us fast through security checks etc. to the other plane which was waiting for us. We went all together and the surprise was that everyone boarded and we were refused. They told us that our names were deleted from the passengers list. The staff could not tell us what happened or why did it happen, claiming that it must had been in Mumbai where they thought that we won't make it on the CPH plane. We looked at the plane from departure gate, leaving the hub at 14:43. That is when the nightmare started. The staff at the gate told us that our bags haven't even arrived from Mumbai due to the fact that we were deleted on the list. We spend 8 hours at the airport trying to solve our problem. Air India staff were rude when we asked for what happened, lazy to answer our questions lacked of professionalism. From the staff from the gate (4 people), we were pushed to another group of staff, then another staff and so on. They didn't admit the mistake they have made moreover, they claimed that we were late for the plane and that's why we lost it. We were fighting with everyone trying to get the true and they were sugarcoating us all the time. We were not the only ones at the airport with similar situation to ours. They even didn't want to give us hotel to spend the night. After fighting a lot they gave us a really bad and disgusting Hotel. During all day we were with no food and no water. Additionally, our bags went missing so we had no clothes to change or any hygiene appliances with us.We had a very bad ending of our holidays because of Air India's staff incompetence. I cannot understand how this company can be member of Star Alliance. Air India blacklisted forever.