Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 730 reviews
5/10
3 star Skytrax Rating
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1/10

"never Air India again"

(Germany)

Trip Verified | We had a awful trip from FFM to Colombo and back with Air India. We chose them because they were offering the best times for both trips (but they changed them later from 8.40 in the morning to 2.40 in the middle of the night - and they do this apparently regularly). On both flights (actually all 4 flights because there is a stop over in Delhi) the online check-in was not working - as a result my family of four were spread all over the plane. In one case they booked as in row 23, but the aircraft only has 21 rows. So their IT is simply not working, everything is utmost slow (it took us 20 minutes to check in at the desk in Colombo). The aircraft from Colombo to Delhi is really old and dirty and this in combination with a non working IT, you don't believe that they really care about technical standards and safety. The entertainment system didn't work on both flights from FFM to Delhi. Every passenger needed numerous resets to get the minimum going - the minimum means a really small collection of outdated movies. I think even 15 years ago other airlines had better entertainment systems. This is clearly not acceptable. Sleeping was also difficult because we had numerious kids crying on all flights. The only positive aspect: some of the staff (not all) tried to do their best to solve the problems. So at least for us: never Air India again no matter how good their flight times are or how cheap they are. It is a shame that they are a member of the Star Alliance group.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Colombo via New Delhi
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

""Worst customer service ever experienced"

(Norway)

Not Verified | Had booked Business class from Kathmandu to New Delhi. Without any notice Air India changed the flight to an all-economy flight. All staff were extremely rude and the only answer we got was - this happens sometimes. Got told to contact ground staff on arrival in New Delhi to get a refund. Ground Saff said I'm not eligible for a refund since I didn´t book my ticket with an Indian bank card. Worst customer service ever experienced from an airline. Will never use Air India again.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKathmandu to New Delhi
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never recommend Air India"

(India)

Trip Verified | 15th August I arrived in Dehradun with Air India AI 9609. But my luggage was missing. I made a complaint to the lost and found. Until today, the 18th of August they are not able to track the luggage. Air India staff are useless and so unprofessional. I will never recommend Air India to anyone.
AircraftAI 9609
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Dehradun
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Pleasantly surprised"

(Australia)

Trip Verified | Milan to Melbourne via Delhi. Pleasantly surprised by Air India Business Class. The cabin only has 18 comfortable seats which make excellent beds at the press of a control. The layout is 2x2x22 so you could be unlucky if travelling alone as not much privacy. Get an aisle seat for mobility. The food for main meals was delicious especially the vegetarian options. The drinks service was limited but all that is needed. The cabin crew on the long leg were kind and helpful, One elderly man took ill and they did everything they could to help him. The entertainment options are limited but the seat and bed are great value. Transfers at Delhi are slow and understaffed and need upgraded body screening equipment. I would fly business class with them again.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMilan to Melbourne via Delhi
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst flight service"

(India)

Trip Verified | Muscat to Madurai via Chennai. Worst flight service of India. Poor time maintenance and customer service. All the time it's late. Those who want to have a pleasant on time journey don't choose Air India.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuscat to Madurai via Chennai
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"keep 3 yr old without parent"

(United States)

Not Verified | Delhi to Chicago. Very bad staff at reservation counter. Also hopeless tickets allotment, all of us given 3 different spots - row 36, 42, 45. I had 3 yr kid with me they says talk to people in flight. My question why they ask age while booking? Can anyone be ok to keep 3 yr old without parent, They should have used age while pre-allocating tickets.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Chicago
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst flight I've been on"

(United Kingdom)

Not Verified | Birmingham to Kochi via Delhi. This was the worst flight I've been on. First of all it was a last minute decision to fly to India regarding a family emergency so we booked an inexpensive flight and that flight was air India. The staff were rude to us and the the tray table was filthy and had bits of dried up food stuck on it, when I reported this to the stuff they handed me a tissue asked me to it clean up. You could have at least cleaned up the aircraft for the passengers to use and I take this offensive because hygiene is important to me. Next when we reached Delhi we were told to collect our luggage from the luggage belt and load it on to the next flight because it was a domestic one, this was the first ever time any airline had asked us to collect our luggage when we hadn't even reached our destination. At first we weren't sure because we had flown before and this had never happened so I asked the people at the information desk for help, there wasn't anyone else there but for some apparent reason the people at the desk couldn't see me I said excuse me about three times before someone looked up from their phone and when they did they were unhelpful and they looked at me like how could I disturb them from they're phone's. All in all it was a horrible experience and I will never fly on this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Kochi via Delhi
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I had a great Flight"

(India)

Trip Verified | New Delhi to Dubai and I had a great Flight. I would like to specially Mention a senior cabin crew, Sheetal. who was very kind and dedicated towards her job. Thank you for your hospitality.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Dubai
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"pleasantly surprised"

(Australia)

Trip Verified | Tel Aviv to Sydney via Delhi. First flight with this airline, and pleasantly surprised. Aircraft staff were friendly and attentive, food was great and wine free flowing. The seating style seems a little old fashioned, but provided for more comfortable sleeping as your leg positions aren’t as constrained as in the latest corral style business seats. Air India also provided crisp cotton covered quilts in addition to a lighter day blanket. On the Tel Aviv to Delhi leg we were offered pyjamas; perhaps we could have asked for them on the next leg. The staff at the lounge at Delhi was the only weak point. The lounge itself was well provisioned and well equipped, apart from the lack of a shower, but the woman at the desk was unhelpful to the point of rudeness.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTel Aviv to Sydney via Delhi
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Crazy long waiting time"

(India)

Trip Verified | Mumbai to Hong Kong via Delhi. My flight is for 27 December 2019. I have booked a Mumbai to Hong Kong flight - via Delhi and I am now trying to change the flight to a direct flight. I am just not able to do so. I called the call centre more than 3 times and every time my call lasted for about an hour. Crazy long waiting time, and still no solution. Every time, they take all details and just before the final change, the call disconnects and now when I call them, they are asking me to call tomorrow or maybe later. wow - what a solution. they also suggested that a call back can be arranged, but not today.. hahah. Are you serious? I have 11 tickets to be changed for my entire family members. All this happened today (23 July 2019).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Hong Kong via Delhi
Date FlownJuly 2019
Value For Money 12345
no