Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 746 reviews
5/10
3 star Skytrax Rating
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9/10

"a comfortable flight"

(India)

Trip Verified | Bengaluru to Mumbai. On this flight, even though the cabin was completely full, the flight departed and arrived on time. It was pleasing to note that the crew still made announcements during the safety demonstration and at other times instead of having that automated like the LCCs. It adds a personal touch. The breakfast was hot and filling and the overall attitude and demeanor of the crew was positive. One area which prevents them from getting a full rating was the fact that it was observed that the in-flight magazines were not placed in the seat pocket of each and every seat which perhaps should have been there. As on flights with a slightly longer duration, having something to read would have been really helpful. But compared to other airlines such as the LCCs, Air India provides a much better experience and service. The baggage was retrieved very quickly. Thank you for a comfortable flight.
AircraftA320 Neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBengaluru to Mumbai
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Crew was not helpful at all"

(United Kingdom)

Trip Verified | London to Delhi. Seats were not comfortable in fact broken. Screens were not working. Reading lights were not working. Crew was not helpful at all in fact they tried to be sarcastic and advise us to join them in kitchen and help them when we made complain that screen and lights are not working!! Very unprofessional attitude. Crew totally ignore customers by not answering to call buttons. They didn't even had biscuits on their flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Delhi
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"The food was ridiculous"

(Nepal)

Not Verified | Delhi to Kathmandu. First impression the flight was delayed by an hour. Then we were told that the the gates had changed at the last moment so we had to rush to another gate which was a chaos. After boarding still lots of passengers hadn’t taken their seats and were searching for it but no flight attendant came to help. Even when I hadn’t taken my seat the plane began pushing back from the gate. Then finally we took off and looking at the condition of the seats on board I didn’t even want to sit there. The seats had almost turned black. There was no inflight entertainment except an old magazine from who knows when. The food was ridiculous, we got served minced meat with giant tomatoes in it and a bun served with a small bottle of water.I mean couldn’t they afford at lest a glass of coke? I had about 150g over baggage and they wouldn’t even let that through. They asked me to pay over baggage fees but instead I took out a packet of sweets from the bag and we were ready to go.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Kathmandu
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"inflight meal was ridiculous"

(Nepal)

Not Verified | Delhi to Kathmandu. The plane was delayed by an hour. Then at the last moment we were told that our gate had changed. Then everyone had to rush to the new gate which was chaos. After boarding the plane lots of passengers hadn’t taken their seats. Many of them including me couldn’t find their seats and there was no flight attendants to help out. Then the plane began pushing back from the gate even when many of us were not seated and the flight attendants didn’t bother to help and took their seats instead. Finally, we took off after about a delay of one and a half hours. I was already not feeling that great about choosing air India and looking at the condition of the seats, began regretting choosing air India. The inflight meal was ridiculous. We were served minced meat with giant tomatoes on it with a small bottle of water. The inflight entertainment was none except an old magazine from who knows when. Oh yes almost forgot they don’t even allow an extra gram of excess baggage. I had 150g of excess baggage and they wouldn’t even let me through for that. They asked me to pay excess baggage fees but instead I took out the packet of chocolates instead. Then we were ready to go. Well, I personally recommend to not fly with Air India.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Kathmandu
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"spending 45 min in that queue"

(United Arab Emirates)

Trip Verified | Delhi to Dubai. Arrived Delhi airport 3 hr before time, no row was showing on display for my flight,1st the ground staff said that check in in row E, that was too crowded, after spending 45 min in that queue come to know that I am in wrong check in area, again have to queue at another one for 45 minutes, then come to know that they had don't have any info about my selected seat which I paid for, after that 15 min at check in counter to short out the matter, later immigration in Delhi was as pathetic as mostly, reach boarding gate just at the time of boarding even after reaching Airport around 3 hr before. Flight was ok, food good, on time.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Dubai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not ready to allow a single gram"

(India)

Not Verified | I travelled from Dubai to Cochin on Sept 22nd, take off time from Dubai is 13.35. May be Off season offer air India announce a baggage of cabin 40 kilo and hand 8 kg. But my cabin bag includes only 34.5 kg and my fate my hand bag just exceeds 500gms while they weighing in boarding and it shows 8.450 kg. But they imposed a penalty of 70 Aed at the boarding entrance. They were not ready to allow a single gram. And also inside the flight the cabin hostess behaviour also found to be too harsh. I never support air India flight for a long travel. Inflight entertainment the headset and screen is not working and I ask for a better service to the hostess she replied that Air India have this facility only.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Cochin
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Overall not a bad airline"

(United Arab Emirates)

Trip Verified | Varanasi to Delhi in August. Was travelling with only hand baggage so checked in using self checking kiosk. Boarding started on time, may be as it was just few days before Indian independence day, they took body and baggage search at boarding gate. Aircraft was just ok, need to improve cleanliness, seats were comfortable. Journey was just above one hour, they served complimentary snacks, paneer tikka served was good, no alcohol on domestic rule as per DGCA rule and only veg for economy for so called cost savings. Crew were ok. Overall not a bad airline when travelling domestic and ticket prices are at par other airlines.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVaranasi to Delhi
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the experience was shocking"

(United Kingdom)

Trip Verified | Delhi to London. Flew with Air India for the convenience of the direct flights. They were the same price as there competition, which we decided to use the National airline. We wish we never. The only positives are it’s direct and left on time. The plane was badly damaged on the inside. The clientele really don’t look after the planes. The seats were damaged or squeaky, the tray tables broke, netting to hold books iPad etc broke and then the toilets. They were gross. Worst toilets I’ve ever seen on an airline. Also in two that I went into the seat was broke and wouldn’t stay up on it’s own accord. The food was terrible. IFE was sufficient for the 8hours. The crew’s on board safety was awful. None of the safety checks were carried out when landing or taking off. I have to admit I was excited to Air India. But overall the experience was shocking.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteDelhi to London
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"comfortable early morning flight"

(India)

Trip Verified | Mumbai to Bengaluru. This was a comfortable early morning flight which took off on time and even though the flight was completely full, the flight attendants were quite nice and the breakfast service which consisted of a idli / poha was not rushed. Flight itself was very smooth and we landed also well enough. Kudos to the airline and the crew.
AircraftAirbus A320 Neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Bengaluru
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Overall okay experience"

(United Arab Emirates)

Trip Verified | Travelled last week on Delhi to Dubai route. Actual departure time was 16:50 but got message/mail/call in morning that it has been rescheduled for 17:20,ok,good that they informed early through all possible means. At Delhi Air India have common check in desk for all international flights still at the time I reached wasn't much crowded, 15 min in queue and 2 minute at desk. Boarding started on time but no zone wise boarding, everyone was boarding same time. They had only one scanner machine for boarding pass scanning but there were 2 queue to board,complete chaos,not a decent boarding experience. Aircraft was Boeing 787-8, AirIndia has some of the best leg room for economy, interior was just ok, not looking fresh. It was just 3.5 hour flight, they started beverage service just half hour after flying, not a bad selection of beverages,after that dinner, option of veg,chicken or mutton, was ok but earlier on same route got better. Finally landed in Dubai in 2 hr 50 min, half an hour before schedule. Inflight entertainment need to be improved. Overall okay experience for the price I paid.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Dubai
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes