Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 712 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Worst of the worst"

(Taiwan)

Trip Verified | San Francisco to New Delhi. Worst of the worst. Don’t fly Air India unless this is your only resort. 1) I was traveling alone with my twin 3 year old daughters. They offered no support during the flight. I smiled more than they did. 2) I asked the hostess for water upon boarding and she told me to look in the seat pockets. No such thing was found. The seats were in horrible condition when we arrived. No one had cleaned after the previous flight. 3) No inflight entertainment. Everything was broken. 4) Calling the hostess is a useless exercise. Don’t bother waiting. 5) The arm rests were broken and cracked dangerously enough to cause a hazard for little kids. They kept falling on them when they were trying to sleep. 6) They have nothing to offer little kids. No coloring sheets, stickers. Nope. 7) Had booked child meals and was never offered the option while serving. When I complained, they simply said “You should’ve asked for it.” 8) When I whined about all this, one of the hostesses said that she’ll come and take a look. She never came.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to New Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"didn’t sleep until 4am"

(India)

Trip Verified | Delhi to Hong Kong. Air India flight was supposed to take of at 11 pm IST on 15/06/19 but let us cook in the flight for some 3 hours while mending a technical fault in the aircraft. Then at 2 am the air craft becomes grounded & we are requested to deplane to board another aircraft. Further we are subjected to a security check a second time which also became a harassment as there was hardly any staff to speed up the unnecessary process. The small children had become very fussy by 3 am. Then we boarded the next flight running to the next opposite gate so that flight could now leave in a orderly fashion. But after 15 minutes an announcement was made that the pilots had to deplane because of some regulations. With no further explanations about the current situation, there’s an announcement plz open gate l2. At 5 am with much confusion people started deplaning the aircraft a second time only to surround the two ground staff for some kind of explanation. It was really shameful to explain to the foreigners who didn’t understand hindi that its okay for the National Carrier Of India to behave in such fashion. But my biggest challenge of the night was dealing with my own 3 year old who was so excited, didn’t sleep until 4am in the morning & was constantly asking ‘when’s the plane gonna fly, when do we get on our cruise?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Hong Kong
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don't choose Air India"

(India)

Trip Verified | Delhi to Mumbai. The worst baggage service and customer care which I have been ever seen. Please don't choose Air India which makes your journey and day of the journey and also entire trip as painful and stolen/broken luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Horrible experience"

(Singapore)

Trip Verified | Colombo to Kathmandu via New Delhi. Horrible experience from the start till the end. There were multiple changes to the flight schedule which disrupted our travel plans and we were provided ridiculous alternatives (we are transiting in Delhi and the new flight meant that our connecting flight would depart Delhi even before we arrive in Delhi- how is it even possible for us to catch the flight if we arrive in Delhi at 11am and the flight to Kathmandu from Delhi departs at 9?). So after a gruelling process of speaking to an agent we are offered new flights. This time around we had a one hour transit in Delhi which most travellers would agree is cutting it thin if you consider queues and other unpredictable scenarios. But as luck would have it, our flight from Colombo was delayed by over 30 minutes. We were slated for an 8.20am departure according to the ticket but when we spoke to the staff they told us it has been pushed to 850am. That leaves us with 30 minutes to transit? How can we possibly disembark, go through security and get to our new gate in this time? To make things worse. At 840 people were still disembarking from the plane which appeared to be a turnaround flight. This meant that the staff would still have to clean up the plane and it was evident that our flight would not depart punctually at 850- but at this point no announcements were made whatsoever, not even on the notice screens. Upon checking with the staff they told us it would depart at 905 instead. What on earth is happening? All this while the staff insisted that I would be able to make the flight even though I initially had a one hour transit and the original flight has now been delayed over 45 minutes. That leaves us with 15 minutes. Rather than providing us with helpful information, they gave us flimsy assurance that we would make it even though the odds were clearly against us. This uncertainty is disconcerting for travellers who have actual plans that may need to be shelved if we actually miss the connecting flight. Air India needs to stop selling tickets they cannot guarantee and work on being on time. It makes no sense for a national carrier to be so flaky with their timing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColombo to Kathmandu via New Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"what is the value of the customer"

(Australia)

Trip Verified | I had a connecting flight with Air India from Amritsar to New Delhi. The airline changed the time of flight by three hours and interrupted the whole schedule. And then on contacting with airline customer service after 40 minutes of waiting on call, I have been advised that they can’t help me. Seriously they don’t understand what is the value of the customer.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Delhi to Amritsar
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not provided the infant carrier"

(United Arab Emirates)

Trip Verified | Dubai to Chennai. I booked the ticket for my family (3+1 Infant), when my family entered the aircraft they had not provided the infant carrier & for my family also seats provided at the last row, which the seats did not have recline. The flight was to reach Chennai @ 05.00 am today, due to less fuel they landed in Bangalore airport & they said that we are landing in Bangalore due to bad weather condition in Chennai, during the filling of fuel they switched off the engine & AC, more than 1 hour. All passengers are suffocated due to no air supply after all passengers shout they opened the emergency exit, my family had to hold the baby until they reached Chennai. They reached Chennai @ 07.30 am.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Chennai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"sad with Service"

(Germany)

Trip Verified | Frankfurt to Sydney via Delhi. Happy with new aircraft, sad with Service. No drinks provided on seat, no response of call light. Need to walk to kitchen and ask for my drink.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteFrankfurt to Sydney via Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"poor traveling experience"

(Colombia)

Not Verified | Varanasi to Amritsar via Delhi. This is the worst experience I’ve ever had with an airline. Staff had no intentions to help you. -My first flight was delayed and they only publish the new time and gate 15 minutes before boarding, which was frustrating. My second flight was cancelled! Poor customer service, poor traveling experience, and very frustrating!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVaranasi to Amritsar via Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"very disappointed"

(Singapore)

Trip Verified | Singapore to Chennai. I travelled in this airline, very disappointed. Poor service and very disorganized. Not worth for traveling in this. Just for one blanket need to ask few times. Next the seat can’t push back while sleeping. Seat number 14. In future for sure I will not take this flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Chennai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"this was the worst experience"

(India)

Trip Verified | Paris to Mumbai via Delhi. Air India sorry to say is the worst airline experience any can ever have. I was traveling with my son and to make it easier instead of 2 suitcases of 23kg each I chose to carry 1 suitcase of around 28kg. While going to Paris I travelled in Emirates with same luggage allowance and had smoothest check-in. But for my return flight they did not let me check in because I had one suitcase and asked me to either make it in two bags (which I didn’t have on Paris airport) or pay for excess. Even on requesting and telling them I have 46kg combined allowance for both tickets on same PNR but they denied stating I have to pay if I am beyond 23kg or I need to find my solutions and come back to them for checking. The air hostesses in flight were least interested in service. The headphone of my seat and my neighbours weren’t working and even after multiple requests they never even for once got time in a 9 hour flight to change our headset and thus no entertainment for us. Our flight from Paris to Delhi gets delayed. After customs and immigration the luggage drop off counter is a small crowded counter. No proper queues and Officers are the most rude people you will encounter. They at the last moment before dropping our luggage asked us to check in the liquor bought on duty free. We had to take out clothes from our bag and put bottles inside on the counter which was badly crowded and unprofessionally managed. Upon arrival in Mumbai after almost 15-18 hours and waiting for almost 40 mins for our luggage we are told that our baggage is left in Delhi and will come in the evening flight and will be delivered only after 1:00Am. On telling them that this delivery time is not acceptable they day they can only deliver that time or next day but when we told them there wont be anyone at home as we will be at office. The executive there told me that its my problem not hers. In all this was the worst experience in terms of an airline I can ever had.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Mumbai via Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no