Air India

✅ Trip Verified | Delhi to Singapore. I have been flying Air India for 4 years regularly but on international flights the staff seem to be getting worse and worse. On a flight which departs at 11 pm they insist on serving drinks from 11.45 to 12.45 in the night. You request the meal with your drink the person serving my section refused saying he will get it after drinks are served. I asked for a second refill of red wine and made the mistake of asking the stewardess serving the seat behind me. First she refused as it was not her section when i looked at her she said I could not serve a second glass of wine for 2 hours. I asked for a feedback form she refused and walked away. All in all, an unhappy experience.

✅ Trip Verified | Mumbai to New York via Delhi. The flight from Mumbai to Delhi was on time and dinner was served on this sector and while the IFE was working initially, it encountered some problems before landing but as this was a short sector it was overlooked. The flight leg from DEL to JFK was completely full and on this flight boarding started one hour earlier and on this 15 hour flight the seats were comfortable although after flying for a long time, signs of age were visible. The cabin crew were frequently checking on the passengers and provided three meal service on this flight which was very good and ensured that regular food/drink supplies were there. The crew themselves were quite positive and nice throughout the flight. Would recommend them and was good value for money.

✅ Trip Verified | New York to Mumbai via Delhi. The return leg of this flight was around 85% full however the service on this sector provided by the crew was excellent. The flight took off on time which was followed by refreshments/lunch service. The crew were very friendly and full of smiles during the service and after lunch the cabin was dimmed during the rest period. Regular food was offered and the quantity and quality of the food provided was excellent. The seat was fairly comfortable, although showing signs of age which is expected when it has been in service for over a decade. The IFE may not been as vast containing 42738 odd movies like some other airlines but it was adequate enough during the trip and I even managed to watch a couple of movies but was unable to sleep due to infants crying continously and parents unable to pacify their babies but I was still able to rest for 2 hours or so and arrival into Delhi was on time. The remaining leg from DEL to BOM was on the star alliance Boeing 777 which was cool and a hot snack was offered on this route. Landing was on time and baggage was delivered smoothly on the carousel. Thank you Air India for a comfortable trip replete with good service. Would not hesitate to fly with them again.

✅ Trip Verified | Pune to Delhi, the aircraft is 8.6 years old with no inflight entertainment system. I guess Air India do not provide Entertainment system in domestic flight as of now. Also No choice of food for dinner, only veg meal was provided. The food was okay. Fortunately i got the first row in economy class (4D) so got good leg room.

✅ Trip Verified | Mumbai to Delhi. Seat Comfort and Meal was good. Flight left on time and staff did their best to serve on board. To my surprise hot dinner was served on the domestic leg of international flight and the meal quality was pretty good. Seat pitch and comfort was better than average and I was quite happy with the flying experience.

✅ Trip Verified | Newark to Mumbai return. The plane was modern with adequate legroom between seats and seats were rather comfortable. The biggest problem I noted was that the Inflight Entertainment system were not working properly. I sat in one seat and noticed the jack for the headphones would not accept my personal noise cancelling headphones or even the airlines' own headphones. The stewardess working on the flight made an incredulous expression when I pointed this out. I ended up changing seats to another two seats. All of them appeared to have problems with the inflight entertainment systems. Some did not have the touchscreen working. Others did not have their remote working and others had to be repeatedly restarted before they were usable. The flight attendants did not seem too concerned about this problem. I had similar problems on the flight back. Many of the passengers on both flights appeared to have inflight entertainment systems which were non functional or dysfunctional and the Air India entertainment system in general appears to be by far the most user unfriendly system I have ever encountered of any airline. This represents a major inconvenience on lung haul flights which are up to 15 hours in length. The Boeing 777s of Air India do not seem to be well maintained at all. Otherwise the planes are modern with fair catering and flight attendants who do their job while not being friendly. There are better airlines to fly between the US and India, though.

✅ Trip Verified | London to Delhi. Generous seat pitch. Air India's 788 have 33 inch seat pitch with good leg room. The flight left on time and food quality was quite good. Service was average but nothing to complain. Air India can do better on cleanness and maintenance of plane. Overall, I was happy with flight and service.

✅ Trip Verified | New Delhi to Dhaka via Kolkata. First time flying with Air India. Was a bit excited when I found out I will be flying in the Boeing 787-8 to Kolkata, and from there, connecting flight to Dhaka in an Airbus A319. Check in at Delhi was a bit frustrating because their software were having troubles. So had to wait a bit longer in line. But finally I was directed towards the gate. The plane was prepped in time. While boarding the plane, I was recording video, but a flight attendant by the door of the aircraft gave objection to it. His behaviour was rude. He took my hand and told to delete that video in front of him. I was a bit shocked at his rude behaviour. But I did as he asked. He told me that it is against their policy to record video which I was not aware of. Still, I apologised. Nevertheless, the plane was amazing. The economy window seat which I got had plenty of leg room and great seat incline and massage options. Most importantly, the infotainment system of the aircraft was amazing. I enjoyed that a lot. The plane took of on time. After 40 mins, meal was served. Food was rice, chicken, vegetables, salad, bun with butter along with ingredients to make tea/coffee by yourself. After a 2 hr flight, the plane landed smoothly Then the connecting flight from Kolkata to Dhaka was in an Airbus A319. That aircraft was delayed by 20 mins. The plane had a bit tight legroom. The onboard served snack wasn't good on this one. There was dry, cold Singara and cake. The plane made some noises during the flight. This Aircraft, perhaps ,wasn't properly maintained. Anyways, landed in Dhaka after a 1 hr flight. Overall experience was really good.

✅ Trip Verified | Pantnagar to Delhi. Before booking the ticket, I checked past week departure history of the flight using Air India website. The website showed departed on time which made me book the flight. While entering the airport, a security guard informed that the flight is not flying from weeks due to bad weather conditions during that season. I was shocked and worried since I needed to board an international flight from Delhi. Well, I inquired from Air India staff about today's flight status and got a diplomatic answer saying uncertainty in flying. The flight was delayed by 1 hour approximately. After landing Delhi airport, I checked the status of the same flight online. Surprisingly, it was not updated and showing that departure and arrival are scheduled on time. The web-based flight status service was showing incorrect information again and created huge trouble for me. Not to mention that the behavior of Air India staff at inquiry room is completely unacceptable. Also, Air India did not inform me in advance about the flight status via email or SMS. In conclusion, I would definitely not recommend Air India to anyone.

✅ Trip Verified | Pune to Raipur via Hyderabad. They've no respect for time the flight was delayed by 4 hours. The staff is disrespectful. Have been delaying the ETD every half an hour to a total of more that 4 hours. This way first and last flight with Air India - can never be professional.