Air India

✅ Trip Verified | Flew Bhopal to Mumbai with Air India. Kindly understand the value of time of people! Flight was delayed by 30mins from its scheduled time. Luggage took 25 mins to be on belt. Belt number wasn't mentioned on flight itself which normally other flights do! No value of time of other people. I missed a connecting train which was an hour later because of this.

✅ Trip Verified | Flew Mumbai to Bhubaneswar. I was very surprised by the service, the whole Air India team was welcoming. There were more flight attendants than I see usually with other airlines. Each one was taking care of every customer. Most of the luggage lifting and its arrangement was done by them (unlike other airlines). Special care was taken of kids and elderly people. The airplanes have much spaced and are comfortable. (Similar to business class seats of other domestic Indian airlines). When I sat on my seat I felt like I had upgraded my ticket to business class at no extra cost). Each passenger was served a fresh and excellent meal at no extra cost (unlike super over charged stale sandwiches from the other domestic airlines). I am a foodie so trust me the food was amazing. They even served coffee and tea to everyone at no extra charge (I pay 160 Rs to 200 Rs for one coffee with other domestic airlines). The ambience of airplanes reflects the Indian culture. You receive warmth, love and care like you would receive from any Indian home. I had a bad impression of Air India until today. The ticket rates are competitive and sometimes cheaper than others.

✅ Trip Verified | Flew Newark to Mumbai. The worst airline one can ever travel with. My seat was not reclining nor was my TV working and when I requested the crew he said - "madam please I am busy". When I complained to the other crew member he said he would help me and after that both the flight attendants started avoiding me. Travelling for 14 and a half hours without TV and it was not just me, there were so many other passengers having the same problem. They behaved as if they doing us a favor. Will never recommend Air India to anyone, no matter how good a deal you get online.

✅ Trip Verified | Bhubaneswar to Mumbai. A mixed bag with Air India. Flew HYD to BBI and back to BOM. The outbound flight was fine, left right on time with an on time arrival into BBI. They served a reasonable lunch on board though minimal smiles from the crew. Aircraft was new and seemed clean. The return flight BBI to BOM, a different story. Arrived at airport 90 minutes before departure and told that flight was on time. Proceeded to gate and waited for aircraft which was not insight. All signage said that flight was on time. At departure time no aircraft and went online to find out flight is 2 hours delayed. No Air India staff present in a small tiny airport. Flight finally came and we took off- no explanation or apology from the crew. Food awful on this afternoon flight and crew barely smiled. Multiple people with missed connections. Only positive is luggage arrived in 5 minutes on belt in both cities.

✅ Trip Verified | Delhi to London. Earlier this month I reviewed the outbound sector of my trip, this review covers the inbound sector on the 31st January. Although the plane was a Boeing 787, it was quite an old one and hence badly maintained. The seat cushions had all of the comfort sat out of them, there were quite a few overhead lights which did not work and both mine and my companions headset sockets were faulty. This time, the crew were a little bit better but only very marginally so. We were given a reasonable lunch meal soon after take off, the cabin crew came round once during the nearly 10 hour flight with water and our pre early evening landing snack of a roll was so cold as to be almost frozen. During the flight our "seat belt" lights came on a few times due to turbulence but this did not disturb the crew who stayed inside their curtained off galley areas and never came out to check that everyone had buckled up. When we were landing, no one came around to check that seat backs were in the upright position (and therefore many were not) nor to check that people had buckled in. The cabin crew member who was a few feet away from me and in charge of an emergency exit, closed his eyes and went to sleep for about 20 minutes whilst we were landing. I suspect he was assuming that if we crashed on landing, the jolt would wake him up ! Does anyone in Air India care about the poor performance of their economy class cabin crew? I imagine not because otherwise these reviews would not be published.

✅ Trip Verified | Paris to Goa via Delhi. It's the worst company of all time and to avoid ! 10 hours late departing, not a smile or even a precise explanation. On the return we missed our connection. So we were obliged to sleep one night in Delhi in a hotel without window. The staff really was not professional, no smile or even compassion.

✅ Trip Verified | Flew Bangkok to Birmingham via Delhi. Never fly with Air India. I stated I had certain dietry requirements when I booked, also via email, the app and at check in. When I got my meals none of them suited my dietry requirements. I didnt eat for over 18 hours due to this. The staff were dreadful, when pressing the staff requirement button no-one came, you had to actually go to the back of the plane and interrupt their mothers meeting to which they were extreamly rude about. They also made facial expressions and hand gestures about people on the plane. When they came round with drinks and food there wasnt a single person who didn't recieve nasty looks or sarcastic comments. The screen on my first flight was broken therefore I had no entertainment for the first flight, and on the second flight my partners remote didn't work on his screen. Both times we let the staff know to which they didn't do much about or even seem to care. This is the worst airline I have ever flown with.

✅ Trip Verified | Ahmedabad to Delhi. Air India is quite possibly the worst airline I have ever flown. When we initially checked in for our flight in Chicago to our departure in Ahmedabad. The policies they state on their website do not correlate what the company actually adheres to i.e baggage policy. During the flight they have the worst customer service. I waited over 20 minutes for an air hostess after pressing the button and when I asked for water when they had a chance I was scowled at and not to mention they never even brought the water. Overall I would never recommend this airline to anyone flying.

✅ Trip Verified | London to Delhi. Air India receives very few positive reviews and very many negative reviews - unfortunately this review is one of the latter ones. Our plane was quite new, possibly less than half full so we had plenty of room to stretch out, change seats etc. We took off on time and landed only a few minutes late due to stacking over Delhi. Eventually the inflight entertainment system worked after a couple of reboots although I would have to say that the choice of films was one of the poorest I have encountered on modern planes. So what was wrong? What seems to be the usual I am afraid with Air India - the flight staff who did only the very barest minimum during the flight and hid away the rest of the time doing nothing other than talking to each other. We were served a non alcoholic drink shortly after take off immediately followed by breakfast. Some people later had their trays collected, others did not. Five hours later the crew appeared again, served a non alcoholic drink and dinner (mine was barely warm and had to be rejected). Trays were collected and that was all we ever saw of them. If you wanted any in-flight water you had to go and search it out because no one ever came around the cabin offering anything. There were no inflight announcements about journey duration, route, weather, delay on landing. Four airlines fly London Delhi direct (BA, Jet, Virgin and Air India). I have flown with them all and whilst the Air India plane was the most comfortable and its day time flight timings the most convenient, the service was the worst. I suspect that no one in the airline really cares about receiving poor reviews, wouldn't it be nice if some one did?

✅ Trip Verified | I have been travelling to New York for three years and decided to try Air India. I have taken this flight twice now and both have been the worst travel experiences of my life. I have never complained with any other airline but the staff this airline hires are so rude all the time. Being the largest Indian airline you would expect them to be hospitable, instead they are just the opposite. The staff actually laughed at my face today on a request made by me. I would suggest everyone to take any airline but this one. It’s only negative vibes and your entire travel experience is ruined.It’s only negative vibes