Air India

✅ Trip Verified | Flew Delhi to London Heathrow. What a horrible airline. Never ever again am I going to book Air India. Webcheck in has absolutely no meaning, in fact the queue for bag drop off is probably more than the normal. Takes nothing less than 1.5 hr before you reach the counter and the chances are you may be asked to go to another counter and then come back - happened to 2-3 people right in front of me. At least 8-10 entertainment systems are broken in the flight and the attendants don’t care or do anything other than saying sorry sir this seat entertainment is broken. Despite being an Indian airline the food they serve is so horrible - it’s just unbelievable. So many other international airlines serve 10x better food. Staff courtesy - Ask them for a cup of coffee / tea and look at their displeased expressions. Being an Indian myself, I am embarrassed by the fact that this is our own international / national airline. Will try my best to avoid this airline in future.

✅ Trip Verified | Kochi to Dubai. Air India upgraded me to Business class. Flight were on time. Food was excellent and staff behavioral was nice. Overall happy with them.

✅ Trip Verified | Mumbai to Singapore. ( Mumbai-Singapore in Air India / Singapore TO LAX was United). When I checked in Mumbai airport on 5th May 2018 I was surprised that the Air India counter person is asking me the Singapore visa. I told him that I am not exiting in Singapore and it is a connecting flight ( layover of 2 hours) and for such transit visa is not required. My question how these guys are not so knowledgeable when they sit in that counter. In addition he is telling me United Baggage allowance may be 1. I told him baggage allowance rule will apply on the original flight rules and not the 2nd flight. So I had a real bad experience.

✅ Trip Verified | Flew Air India from Hong Kong to Seoul. Although the airline uses new aircraft's, in my case it was a 787 Dreamliner, and food was good. I found the crew very impolite and the customer service was therefore quite poor, the staff did not share a single smile throughout both flights. Moreover, when I asked a question, I got a very rude "No", without any excuse. I also found it quite weird that on my flight to Hong Kong, the captain did not even greet the passengers as it is usually done.

✅ Trip Verified | New York JFK to Delhi. One of the worst experiences ever. The media consoles didn't work. I had the longest flight ever. We have complained them about the media consoles. They didn't function till 2 hours the flight has started. They have repeatedly rebooted the consoles and even after that it didn't work. There wasn't any communication. The food is also not up to the mark. By the end of the flight the toilets wouldn't flush. I will never fly by them again.

✅ Trip Verified | Singapore - Mumbai and New Delhi - Singapore. Singapore to Mumbai on the 787, entertainment was mediocre. No smiles from flight attendants who seemed to dislike their job. However this leg wasn't the big issue. New Delhi to Singapore was the big issue. Paid at the time of booking to select my seat and upon check-in at the airport, staff told me that the seat has been given to someone else. When I questioned him why this was so, he said "Yes you have paid to choose that seat, but it doesn't mean it's confirmed.". When I argued further with him on this, he resorted to saying "It's not my fault!". On the plane, the tray table was horribly stained with curry. Had to ask the flight attendants countless times for help until I got a few napkins from them and had to clean it up myself. The flight attendant was irritated with me and started treating me rudely for the rest of the flight. Food was terrible as well. I am not picky with airlines, as long as they are decent. I have flown many different airlines from all six continents. However, Air India the one airline that is far from any acceptable standards and truly does not deserve the title of being a Star Alliance member. I've heard bad reviews before and I thought I could handle it. A joke of a national airline.

✅ Trip Verified | Coimbatore to Bangalore. The flight was neat and clean. I think it was a part of the newest fleet it ordered for its short haul flights operated by alliance air. The staff were courteous and served well tending to the passengers. The food was horrible though. It was a sandwich with fried cabbages. The flight duration was however only 35 minutes and hence manageable.

✅ Trip Verified | I'm not sure if there is no lounge for business class passenger travelling from Kolkata to Mumbai (domestic). Well, I asked the lady upon checking in, she said I can just go in (based on my experience with other airlines there will be an invitation card). So I walked in to the Travel Lounge or something on the first floor, I showed staff my boarding pass and asked politely if I can access. She asked for my AMEX card and then she just said "No Indian only". I just wanted to grab some hot coffee anyway so I went down to Coffee Bean to get one. Then I emailed to Air India's CS team, no reply after almost a week. The aircraft was pretty old and badly maintained. The food, geez.. I'll just get the coffee. I don't want to use gross to describe them because others enjoyed them I guess, but it's not delicious, like at all. I wonder why they are even a Star Alliance member airlines. Not up to standard at all from the moment I have checked in my flight. Oh, no in-flight entertainment either due to the old configuration of the aircraft. Nah, doesn't matter. I just wanted some extra space from the crowd.

✅ Trip Verified | Frankfurt to Delhi on 29th March 2018. Flight was punctual, aircraft was new and well maintained. IFE at my seat was not working, I was offered another seat with working one (I opted to stay back as I wanted to sleep). Drinks were served with decent options followed by hot food with vegetarian and non-vegetarian options, and breakfast before landing. Only thing which bothered me was absence of smile and courtesy on Cabin crew. I understand the job is quite demanding but a little smile, thank you, please etc. can bring a lot of change. After all, the cabin crew is the face of any airline. Being 6 feet tall I had ample of space to spread my legs. Overall it was a pleasant experience.

✅ Trip Verified | Chicago to New Delhi. I was on a business class transfer (flown from Newark via United), to catch this flight. Boarding Staff Supervisor told me that I have to go Economy as the flight was full. I had the Business Class Boarding Pass in my hand. I get leg cramps on long flights so I pleaded not to make change. I was not aware of my rights in that situation and just wanted to leave (after snow storm.) Initially he refused to Air India boarding pass but I stood firm not to accept any change. Finally, Supervisor gave in after few back and forth. What a harassment? This was my first Air India flight and probably the last one. Will never travel Air India again.