Air India

✅ Trip Verified | Mumbai to Bengaluru. I had rushed in order to check in for this flight and to drop my baggage because I was running late and I noted that the flight which was supposed to depart at 8.15pm was instead rescheduled to depart at 9pm due to the late arrival of the incoming flight which ensured in an ironic way that I was able to check in successfully for this flight although for other pax, it must have surely been an annoyance. I have travelled very frequently on the BOM-BLR route and vice versa and I have always observed that this route is almost always delayed which is not ideal and perhaps the airline should do something in order to reduce the delays. The boarding started 1 hour 15 minutes after the original departure time. The load was quite full for this flight as there were many office goers who were returning back from work. Dinner was served on this flight which consisted of a vegetarian fare of mixed vegetables and dal rice followed by gajar halwa and dahi vada for dessert. The food on Air India's flights has always been sumptuous and this is one of their main USP's. Landing was of-course delayed but the disembarkation and baggage retrieval was done very swiftly. The flight in itself was very comfortable and even though it was delayed, it ensured that I was able to make the flight on time although flight delays is something that is still affecting Air India and unless and until they can find a way to resolve these issues, the airline will be at a disadvantage as compared to other rival carriers. Hopefully they will take note and try to rectify these issues surrounding flight delays because from my observation, most domestic pax prefer not to waste time on delays and get from their origin to destination with minimal fuss.

✅ Trip Verified | The return flight from San Francisco to Delhi was scheduled for a late night departure and being quite empty ensured that there would be sufficient seats to stretch out to sleep. The flight departed on time for this epic 18 hour flight which was flying eastwards. The crew were very helpful and assisted a lot. There were 3 meal services offered on this flight (refreshments / lunch / dinner) including alcoholic / non alcoholic beverages so this ensured that satisfaction was there. Throughout the flight, I was able to rest comfortably and was even able to watch a movie or two which was very good. As the Pakistani airspace still remained close, the flight has to go through Mumbai / Gujarat before arriving at Delhi and yet the flight still landed 15 minutes ahead of schedule. Reached the destination fresh which was very important during this long haul flight. Thank you Air India for such a wonderful flight. Air India may not be a luxurious airline but it is much much better than what people think. For anyone travelling to the west coast, I would highly recommend this product as it provides great value for money and reduces the travel time considerably.

Not Verified | We had a flight Madrid to Delhi for this Easter and two weeks of the trip we have canceled alleging that the airspace of Pakistan is closed, yes, only have canceled the two less profitable routes to the company, from Madrid and Birmingham , nevertheless, from other places they have not canceled the flight, diverting the trajectory to avoid the conflict zone (Pakistan). Incredible the lack of seriousness of the Indian company. ES: Teníamos un vuelo Madrid - Delhi para esta semana santa y a dos semanas del viaje nos han cancelado alegando que el espacio aéreo de Pakistán se encuentra cerrado, eso sí, sólo han cancelado las dos rutas que menos rentables salen a la compañía, desde Madrid y Birmingham, sin embargo, desde otros lugares no han cancelado el vuelo desviando la trayectoria para evitar la zona conflictiva (Pakistán). Increíble la falta de seriedad de la compañía india.

✅ Trip Verified | Delhi to Mumbai via Indore. After landing in DEL, as the airline had provided a very tight connecting flight from Delhi to Mumbai as a result of which that connection was missed. So the airline staff, had provided an alternate connecting flight but this was via Indore which added up to the travel time which was not exactly ideal. What was surprising was that the airline did not have any connecting flights to Mumbai from Delhi between 9am till 3pm. Because Delhi to Mumbai is usually such a trunk route that there are enough flights. So this was not very good. During the checkin of the flight, the check-in agent was very helpful and told us about the status of the flight including the seat availability and other details which was really helpful. The flight in itself was slightly delayed due to connecting passengers from Srinagar. From Delhi to Indore a light snack featuring a sandwich and a drink were provided which was good. After landing in Indore, we had to sit inside the aircraft as the servicing was done and other passengers joined in. For the remaining Indore-Mumbai leg, again a snackbox was provided and arrival was 30 mins delayed which was not preferable. It seems that Air India's international product is fabulous but on the domestic sector there can be improvements with regards to the frequency of flights / flight delays. The flights were pretty decent. Would recommend but would expect more connections and frequencies of flights because I had to wait almost 5 hours to get my connecting flight back to Mumbai and that also with a stopover.

✅ Trip Verified | No matter how bad you think the Air India might be, it's actually going to be worse than that. I'm a multi-million miler, and I'd be hard pressed to think of a worse experience than 15 hours on Air India. Not all of it is the airline's fault--but if you connect from a domestic flight to leave from Delhi, you go through seven different ID and security checks before getting on the plane: everything from accessing the terminal to accessing the gate, each has its own separate security inspection. I'm not sure what terrible people they believe would pose a threat to an airline which needs no help falling apart. At the gate. We were delayed several hours for reasons unknown and unexplained. When we did board, there was immense disappointment. The seat cushion at my seat was clearly from a regional aircraft and did not fit the seat, It covered maybe 75% of the seat area, and the rest of me was sitting on the gap or directly on the metal seat frame. The entertainment system was non-functional. A 15 hour flight, and it was broken. But whatever, it's 4AM and we've been waiting almost four hours to leave. It's time to push back. And we're back to the gate. At least the pilot checked to see if we had fuel before taking off. Because apparently we didn't have enough. And refueling took another 40 minutes. That hardly seems like a top up because we idled the engines for too long. And now we're finally on our way. The food served was...pretty dreadful. The cabin crew did their best, but the condition of the aircraft wasn't their fault. However, the cleanliness of the aircraft was indeed their responsibility. By midflight, all but one lavatory had run out of toilet paper and paper towels. The one lavatory which hadn't run out of paper had an actual hole punched in the bottom of the toilet, and was covered in human waste as it could no longer flush. It was probably the most disgusting thing I'd ever seen, and even worse, there were no alternatives--waiting another 6 hours wouldn't end well for me. The ironic thing is that the inflight maps show the locations of famous shipwrecks as you fly over them--which serves as a reminder that there are some journeys that actually are worse than flying Air India. Change here needs to start from the top, and run through this organization like an avalanche. They'll need years of good reviews and quality results before I'd consider them again, but I don't think they'll have that luxury.

✅ Trip Verified | Chennai to Delhi. I was skeptical when booking a flight with Air India because the website is like from 90'. When boarding I was pleasantly surprised. Even for me (2m tall guy) more than enough leg room, comfortable seats. The dinner was included for this short (2h30m) flight.

✅ Trip Verified | Delhi to Kathmandu. Don't ever fly this this airlines, it was overbooked and they will just bump you out of the flight. The duty managers, and ground staff are very impolite, lack hospitality and are unaware about customer rights.

✅ Trip Verified | The second onward connection from Delhi to San Francisco was scheduled in the evening and on this sector surprisingly not all the seats were full as the airline has increased the frequency of flights to SFO. Boarding happened on time and departure was ahead of the scheduled time which was a big plus. Once airborne on this 17 hour flight, the crew regularly looked after the passengers with food and drinks at regular intervals. At my seat the IFE was not working but it was not of any real consequence as I had planned on maximizing my sleep / rest time onboard. There were 3 hot meals provided on this sector with refreshments / dinner / breakfast provided. As there were some seats vacant I was able to slip back to those seats, stretch out and take good rest for 3-4 hours which was a huge advantage as I was feeling really fresh upon arrival which was 15 minutes ahead of schedule. I believe along with DEL-JFK, this flight is also one of Air India's best products as it reduces the travel time considerably and the service is warm and hospitable. Kudos to the crew for an amazing flight.

✅ Trip Verified | I had taken the morning flight to Delhi as part of my onward connection to San Francisco and as the web check-in was already done prior to arriving at the airport, the baggage just had to be dropped at the counter. Then post security checks boarding happened on time which was a plus but as the checked in baggage was still getting loaded it caused a slight delay in pushback and departure happened 20 mins past the scheduled time. Once airborne, refreshments were served consisting of pav Bhaji with samosa chaat and chocolate cake which was very sumptuous. Arrival into Delhi was 15 mins past the departure time but it didn't cause any problems with catching the onward flight. It was a good standard flight and everything went well. Thank you Air India.

Not Verified | Flight was delayed from Goa to Bangalore by 8 hours by Air India, then they brought our connecting flight from Bangalore to Bangkok forward by one hour too. Therefore missed the Bangkok flight. The staff at Bangalore were the most unhelpful, lazy staff I have ever encountered. Eventually, wanted to reroute us to Delhi, wait for hours there, and then fly to Bangkok arriving more than a day late. Ended up buying a new ticket from Bangalore to Bangkok with another airline. Low and behold our returning flight with Air India we were informed when we arrived at he airport at 4am, was delayed by 8.5 hours. Missed our connecting flight again, going back to Goa and had to buy new tickets. Air India totally didn't care. Useless, airline - don't deserve any business. Will never use again. Avoid at all costs.