Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 836 reviews
5/10
3 star Skytrax Rating
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9/10

Air India customer review

(India)

Flew DEL-MUM-DEL. Flight was on time and food was excellent. The IFE was satisfactory. They need to improve on that. Overall experience was good. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(Thailand)

AI330 30 April BOM-BKK A321 Seat: 30A (Window). Check-in gain smooth and efficient agents urgently need to be trained to smile. Boarding was good the buses were clean not smelly and new. I use Air India for great legroom (better than TG) on all of their flights so this was again good. Inflight entertainment average 1 Hollywood 1 Bollywood 1 Punjabi 1 Comedy 1 Music channel fair for a 4 hour overnight flight. I've flown this flight many times and as usual I ordered VLML (Vegetarian Lacto-Ovo meal) and like every time on this flight it has never been offered. (Standard meal for as long as I can remember on this flight is (Vegetarian: 3 grilled Paneer cubes 1 Veggie puff and 2 Kachori balls). (Non Vegetarian: 3 Grilled Chicken cubes 1 Chicken puff and 2 Kachori balls). The crew ranged in age I must again commend them for their teamwork and efforts they were very professional courteous and service minded. Baggage delivered on time even though parked on a remote bay. Overall a great flight - obviously will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(Thailand)

AI331 25 April BKK-BOM A321 Seat:9F (Exit Window). Check-in was Smooth and efficient agents in BKK had smiles on their faces. Boarding was decent and organised. Seat with obviously great legroom (Exit window). Inflight entertainment crashed in the first 15 minutes of being airborne. I ordered a VOML (Vegetarian Oriental meal) less than 6 hrs prior to departure but my surprise it was offered to me on the plane. I must commend the Crew who make a huge effort to satisfy passengers on the plane since most of them are first time flyers and seeing Drinks/Food being free they want to extract the most they can. Loved the good sleep. Warning - Seat row * has a layout of 2x2 against the standard of 3x3 these seats do not recline at all (Staff at the check-in warn you of this as well which is great).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Air India customer review

(India)

AI310 BOM-DEL. Packed flight just ahead of the Holi Holidays but great on boarding and inflight service. On time departure and on time arrival.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(India)

AI 639 BOM-BLR and AI 610 BLR-BOM: Major plus points are 1) Better legroom 2) Hot meal and 3) Inflight entertainment (for what it is worth) - at approximately the same price as LCC's. Staff were efficient and some even smiled. Flight was late out of BOM informed by SMS 2 hrs in advance (which is not much help). Both flights were light so plenty of space quick service and not much crowd around the loo. Baggage appeared in decent time. So all in all not a bad option.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Air India customer review

(United Kingdom)

We flew from Bhopal to Delhi. Our international flight had a baggage limit of 25 kg however the limit on this flight was 15 kg. We were therefore way over the limit. We were taken away to a small room and made to feel like criminals. We had to pay a significant fine and were ignored when we tried to explain our situation. The whole situation was handled very unprofessionally and as a result we will certainly not use Air India in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air India customer review

(France)

Paris CDG to Kathmandu via Delhi and back. All flights on schedule. Comfortable planes (Dreamliner). Inflight entertainment good. Very good service at Delhi airport: my husband had left his coat on the plane a single inquiry and the coat was delivered to us.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(Bahrain)

Flew from Bahrain-New Delhi. Excellent flight service has improved drastically since when I last flew. Clean new aircraft with comfortable seats. Cabin crew were polite and enthusiastic. Good selection of beverages and food (Indian options only) was delicious. Departed and landed on time. Entertainment was limited to Hindi films and a few old Hollywood classics. Air India could try improving its entertainment system. Other then that a perfect flight. Would not hesitate to fly AI again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(Australia)

SYD-DEL-BOM via MEL flew on 18th April. Flight was full so no chances for change of seats my entertainment system broke down so no entertainment available for whole flight it was a new 787. Lots of other passengers were complaining that their systems were not working. Otherwise flight staff were efficient quick and the food was good. Flight landed one hour late may be due to head wind but otherwise it was an OK flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(Spain)

LHR-DEL-SYD. In both cases the plane was very lightly loaded in both business and economy cabins. Seats in B777 (LHR-DEL) and B787 (DEL-SYD) were lie flat and not too difficult to manoeuvre after a little experimentation. IFE: B777 has less choice for western tastes and the remote control was very fiddly in the end I gave up. B787 had touch screen which was much easier to use and more responsive. Service overall was very good except for one older female attendant on LHR-DEL who appeared to speak barely any English and could learn to crack a smile from time to time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes