Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 695 reviews
5/10
3 star Skytrax Rating
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6/10

Air India customer review

(Germany)

FRA-DEL-COK return. Check-in at Frankfurt had a long line which moved quickly. Boeing 787 replaced by B777-300ER food was good IFE had a very limited choice of movies. Crew was neither friendly nor rude. Bag delivery in DEL took quite a while. DEL to COK was on-schedule. The seats were uncomfortable as you could feel the metal in your back. When flying to India from Germany the Middle East airlines are definitely a better choice. Air India had the best flight times the price was okay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air India customer review

(United States)

My wife and I flew non-stop from Chicago to Delhi. Left on January 22 and returned on January 30 on Boeing 777-300ER. Our seats were very hard and uncomfortable my backrest evidently lost it's memory and refused to stay in the upright position front seat pocket was partially glued together with a disgustingly big wad of chewing gum the inner plastic window insert kept rattling in unison with the jet engines. Coffee was the absolute worse I have tasted flight staff were good. It got us there and it got us back home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(India)

BOM-DXB-BOM Airbus 320 both ways with 3x3 configuration. Contrary to previous reviews I really like this product. The leg space was superb outbound flight left on time food adequate and filling. IFE selection was limited. FAs were nice and helpful. Inbound flight was redeye. Delayed by 1 hr and reached BOM late. Again food was delicious and same IFE with same movies. Check in smooth in DXB but in BOM a bad experience. I was travelling with my parents and unfortunately even after repeated requests we were given seats separately. All in all a good airline with comfy seats and good onboard service and cheaper than other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(United States)

Great travel experience I had back in Aug 2011 on Air India was the reason to choose this airline for my 2012 travel. The transit/immigration through the new DEL airport was smooth. AI faced major delays on my return leg due to computer error at DEL and I ended up spending my time enjoying the new DEL T-3. The cabin crew kept an astounding service quality before the aggressive demanding passengers on board which made the journey memorable. Flaws occur but its very good to see AI is keeping up its pace to superior service quality.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Kingdom)

23 December from LHR to Mumbai on the dreamliner. Plane itself was nice and the food and entertainment was fine although not much in the way of films/games for children. Luckily we had done online check-in for the connecting flight to Delhi as well. I handed in my luggage at the international terminal in Mumbai but this was not on the flight. After numerous telephone calls the luggage arrived on 26. Flight from Delhi to Chandigarh took off despite the pilot telling us there would be little chance of the fog clearing which meant that we circled above Chandigarh 4 times before returning to Delhi. Chaos on arrival and were it not for 2 helpful passengers things could have been a nightmare as no onward transport had been planned. It eventually left in the form of a coach 2-3 hrs later. For international flights AI is good but for domestic flights it is chaotic and staff are very unorganised. I would avoid Delhi airport if possible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(India)

MAA-BOM-EWR on 22nd July. While checking in at Chennai was told I was checked through all the way to Newark. Chennai to Mumbai delayed an hour - reached Mumbai close to midnight - still had an hour to catch the flight to Newark - mysteriously without any reason baggage was offloaded at Mumbai had to go through security again at the domestic airport waited for an hour for a bus to take us to the international airport to be told that we had missed our flight. Air India staff were extremely rude and they had no intention of getting us on another airplane. After a lot of arguments I was put on a flight to London and then on to Newark - lost a whole day. My first trip on Air India to the US and will be the last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(United Kingdom)

Business class from LHR to DEL Dec 2012 return. No complaints - all staff and crew were helpful. Plane was a new 777 and seats were very comfortable with a lot of legroom. The inflight entertainment had a good choice of English and Indian films. My only gripe is the lack of an Air India lounge for Business Class passengers at IGI airport in Delhi. It's unacceptable to send your premium passengers to a regular cafe with poor quality food and no WiFi where the staff are trying to charge you for anything they can get away with. Please Air India stop using Cafes at IGI and get yourselves a proper business class lounge with WiFi decent food and drink.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(India)

Flew from Jodhpur to Mumbai on AI 475 (A319-VT-SCI). Flight delayed 1.5 hours and were informed by a call and an SMS after reaching Jodhpur airport. Light snacks served on board and the aircraft had a functioning IFE. Minus the 1.5 hour delay the flight was okay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air India customer review

(United States)

Business class from Singapore to Delhi on an A319 and it's was fairly basic. The seats are old and not that comfortable - leg room is ok though. Service from the cabin crew - nothing to get excited about either. They were quite stoic did their basic job and then sat (slept) on the forward jumpseat the rest of the flight. There was a breakfast service (the food was not bad) but they never came through an offered anything else - - nothing. The economy class had a second beverage service - but if you wanted something extra in business class - you had to ring your call button and then they would reluctantly come out of the galley. The inflight entertainment is very basic too - all Indian movies.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air India customer review

(United Kingdom)

We flew LHR to Mumbai and on to Goa and return via Delhi. Flights were cheap and therefore I agree that they were value for money. Most of the inflight entertainment didn't seem to work across the cabin or the films packed up. The seats were possibly the most uncomfortable I have encountered they were narrow and the cushions non existent and the toilets smelt. The crew were friendly and attentive on the way out but appeared infrequently on the way back. Food on both flights was horrible. I wish we had paid more and gone with another carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no