Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 728 reviews
5/10
3 star Skytrax Rating
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8/10

Air India customer review

(India)

MXP-FRA-DEL-HYD. Flight was very good and connection was very smooth in Frankfurt crew were reasonable food was average and seat spacing was very good. Aircraft was Dreamliner transit at Delhi was very good domestic sector of the flight was especially good crew very friendly and food very good. They should improve their overseas crew and food otherwise a perfect journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Kingdom)

LHR-ATQ with stop over in Delhi both ways. 9.30pm departure from London but ended up taking off at 11.40pm due to late arrival of aircraft. Full flight. Boarding was quick. Good point is that the leg room is the best I have experienced compared to other airlines I have flown in economy. Wasn't asked what meal I'd like just given veg option. But it was nice. In fact food was great on all flights. A drink and peanuts on the domestic sector. Cabin crew were ok just done what they had to but call bells are NOT answered. I tried on 5 occasions. Inflight entertainment was average. Great if you like Bollywood movies. But some passengers screens weren't working. The transit in Delhi is a mess lack of organisation and going through security is chaotic not to mention the rudeness of the airport staff (not Air India's fault). I wouldn't hesitate to fly Air India again if the price was cheapest again. Jet Airways service is a lot better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(Canada)

I have travelled from Toronto to Delhi. However this flight has the most uncomfortable seats the most disgusting food and rude staff. Will not recommend this flight. Moreover some seat entertainment does not even work.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air India customer review

(India)

Regular user last flights were DEL-BOM-CJB and MAA-IXZ. A320s were showing signs of ageing and the ground crew botched up seat allotment. DEL-BOM-CJB was delayed by an hour at BOM due to congestion (more of the airport's fault than the airline's). Both flights however were smooth and comfortable with decent service and great food. IFE was adequate for a two hour flight though it could do with a better selection. They also have an above- average inflight magazine that's worth a flick through. Experienced pilots made flying through bad monsoon weather fairly unnoticeable while the air hostesses though ageing were very courteous and polite. Compared to private airlines the ones on Air India speak fluent English! Would always stick to AI.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Arab Emirates)

I am a regular traveler between DXB-MAA-DXB (AI 905/ AI 906). Flight was good. Average age of aircraft Airbus A321 is around 3-4 years. Seats are comfortable food is good. There is improvement on punctuality. Turnaround time at DXB is far better and quick. Inflight service is good and crew are efficient.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(United States)

Flew DEL-MAA Air India's brand new 787 Dreamliner on June 22. Departed on time arrived good 20 min early. Excellent AVOD for a domestic flight. Good food active young crew clean plan smooth flight. Enjoyed the new large electronic window shades sky interiors. Seats were comfortable with foot rest and USB port for charging. Will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(Singapore)

AI381 on 26 June 2013 depart Singapore Changi Airport at 09.15. Delayed 20 hours. Pros: One free meal ticket when flight was delayed. Cons: No Online check-in. 9.15am Flight delayed 45 mins then cancelled. The same flight was rescheduled for 1.30am the following morning. Got to the check in counter only to be told that the flight was delayed until 3.45am. When getting ready to board was told by another passenger that the flight was delayed further until 6am. No customer service. No relaying of updates/information to passengers.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Air India customer review

(India)

Delhi-Chennai via Mumbai. I was not expecting much customer service flight service (timings) but it was the opposite. Very nice in-flight service by cabin crew quick response to passengers and the quality of food was excellent too. Arrived early to our destination.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(India)

DEL-IXE on Airbus 321. Pushed back ahead of time early arrival as well. Breakfast adequate. Good all round and would recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(Saudi Arabia)

11 June 2013 from RUH-BOM-DEL (business class). Flight from Riyadh - check-in counter chaotic no separate counter for business class airport lounge was decent. Boarding was chaotic nothing special for business class. I actually felt I was treated as a premium economy passenger. Welcome drinks were served on the ground extremely small glasses terrible presentation. I did not feel I was flying business class the presentation was casual. However at the domestic terminal I had to wait 3 hrs for my DEL flight the lounge smelt television not working no air conditioning and no magazines or newspapers. Flight from BOM-DEL business class was great food was excellent great seat and service level was very high. Return DEL-BOM was economy class food and entertainment was great. Lounge in BOM international airport had good snacks but limited variety. Washrooms dirty. BOM-RUH business class only a regular meal served just before landing in Riyadh. I would not recommend this airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no