Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 836 reviews
5/10
3 star Skytrax Rating
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Air India customer review

(Singapore)

AI 842 from Mumbai-Chennai-Singapore on 12 April 2014. Advised at the time of booking that this would be a direct flight after a few days we get a message that this is going to be via Chennai. The atmosphere onboard was so poor we could smell urine in the air although we are sitting pretty far from the rest room. The entertainment system was non-operational throughout the journey. The toilet seats were found to be broken and overflowing. I will never make the mistake of booking Air India again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(Singapore)

AI 102 from JFK to DEL on their non stop service. I would rate the trip to be completely satisfactory. Comfort - This is what the trip is about. Kudos to AI team for having their Boeing 777-300ER to be configured as 3-3-3 seating instead of 3-4-3 seating which many airlines do this translates to excellent seat space and good leg room. The trip has perfect timings and usually reaches Delhi well ahead of schedule. Food - Being from Indian origin I liked the food which is hot and a little spicy. Entertainment - Now many would want a great entertainment units for this flight and even would have made plans to watch a lot of things inflight well don't this flight is great to sleep and rest. The movie selection was not great and their interface needs improvement Crew - Now there are a lot of small things that make an airline great and I do tend to see them from the captain speaking about the journey and enthusiasm of the crew with a big smile each time they serve. Transfer at Delhi was fast and breezy. Overall even though there are a few shortcomings I would recommend this flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(India)

AI 55 Kochi to BOM. Fully packed late night flight on time decent dinner and decently well looked after for a short flight. Polite crew. Will fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Air India customer review

(India)

Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Air India customer review

(United States)

JFK to CCU and back in Air India and I was in for a pleasant surprise. The aircraft a Boeing 777-300ER was clean the seat was reasonably comfortable. The food was good they offered Indian veg and non-veg and one continental platter. The crew would only offer you veg or non-veg one has to poke the crew and only then they would tell you of the continental option. The JFK-DEL flight arrived almost 70 minutes ahead of schedule. Once we deplaned there were Air India ground staff to help us connect to the onward domestic flights. The domestic flight was an Airbus A320. The flight was clean although surprisingly I found the crew more helpful and courteous than the international leg. It was on time as well and we landed at CCU a full 7 minutes before time. No surprises during the return flights as well. Luggage was delivered quickly on all occasions. The airline have certainly improved since the last time I traveled with them. However there are rooms for improvement in staff behavior and in-flight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(France)

Paris (CDG) to Mumbai (BOM) - The flight took off on time from CDG. It was a Boeing 787-8 Dreamliner. The food served onboard was good plenty of drinks extremely hospitable and wonderful flight hostesses. In-flight entertainment was excellent. Reached Delhi half an hour before the scheduled arrival. Had a changeover at IGI T3 New Delhi. The flight from Delhi to Mumbai was an average one with good food good crew but a little bit noisy people around. I would definitely repeat Air India in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Kingdom)

AI 115 Amritsar to London Heathrow via Delhi the flight left Amritsar on time snacks served during flight and there was IFE available. The flight leaving Delhi was on time and we flew in a dreamliner. The flight actually landed an hour early and it was hassle free. The crew were attentive and the whilst there was IFE it could do giving you a wider choice of viewing you get the same selection on both inbound and outbound flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Kingdom)

AI 112 Heathrow to Amritsar via Delhi flight was on time leaving London staff were attentive only down side was the IFE need a wider choice of programmes and films. Aircraft was clean and the crew did make you feel welcome. Captain did keep us informed when we hit some severe turbulence as to how long it would last. I had heard some horror stories about flying with Air India but my experience was a good one. The connecting flight from Delhi to Amritsar also left on time you going get served snacks given it is only a 40 min flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Kingdom)

Flew BKK-BOM-LHR. BKK-BOM unexciting and somewhat hard-nosed female cabin crew which is a shame. Flight was on- time. 7-hour layover in Mumbai was lovely in new terminal building great food options and plenty of lounger chairs to lay-back and rest. BOM-LHR on 787 was fabulous very comfortable lots of legroom pleasant peaceful cabin except for one unfortunate air-rage incident which was handled very professionally by the cabin crew. Food a bit heavy for my liking but I would fly these guys again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(Panama)

I recently took 4 trips on AI 1 domestic and 3 international. They were in a word a nightmare. JFK-DEL is 15 hours. The seats had their cushioning removed the entertainment panel only partially worked on 1 flight and didn't work at all on our return flight. The flight maps did not even work on any of the 4 flights. Cabin maintenance (or lack thereof) made me question their mechanical maintenance. Flight attendant service was horrible. People were still in the aisles when they pushed off for take off and jumped out of their seats as soon as we touched down - opening overhead compartments etc as the cabin crew ignored everything. Too busy talking in the galley. No comments at all from the flight crew about the 3+ hours of terrible turbulence after leaving Delhi. The cabin crew routinely locked one of the coach bathrooms for their own use which meant 2 toilets for about 200 people. They never walked through the cabin before or after meal service. As a former flight attendant who has flown millions of miles on different airlines I can say this is the worst airline ever.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no