Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
3 star Skytrax Rating
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Air India customer review

(India)

9 Aug 2013 Hyderabad to Mumbai AI964. Scheduled time was 10.45am but flight started at 12pm. Total delay 3 hrs without any information. No proper communication no supervisor available for any updates. No passengers got updates no proper management. Please improve the service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air India customer review

(India)

DEL-SIN-DEL. I flew through Air India 380/381. Delhi to Singapore and return. The air hostess' behaviour was not at all professional. They had smiling faces towards First class Passengers though. After that they ran out of blankets so they increased the temperature. The food was wet due to too much condensation and they forgot to mention that the entertainment system was down.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air India customer review

(Australia)

In New Delhi we were booked onto a flight that was cancelled but we weren't told sat at the boarding gate for 2 hours. When we asked about our connecting flight we were told we wouldn't make it and would have to make the connection the following day. They didn't want to pull our luggage off for me I was expected to go without for 36 hours. They put us in a hotel in Bangalore not told about another stop in India before we landed in The Maldives. We had no information about anything really we were looking on the boards at the airport and most of the Air India flights we either delayed or cancelled. We flew with India's budget carriers Indigo and Spicejet and never had any problems seats were a little narrower but they were on time and staff friendly and accommodating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air India customer review

(India)

DEL-IXE on A321 on 28/07. Ageing aircraft before time push back. Plane developed a technical snag in Mumbai but ground staff handled the situation professionally and we were shifted to another aircraft. Overall a satisfactory experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Air India customer review

(United Kingdom)

My wife and kids traveled from London to Mumbai on AI130. After Landing in Mumbai my wife told me was that it was the worst journey ever. The TV wasn't working lights were not working call button was not working and air hostesses were rude.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(India)

MXP-FRA-DEL-HYD. Flight was very good and connection was very smooth in Frankfurt crew were reasonable food was average and seat spacing was very good. Aircraft was Dreamliner transit at Delhi was very good domestic sector of the flight was especially good crew very friendly and food very good. They should improve their overseas crew and food otherwise a perfect journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Kingdom)

LHR-ATQ with stop over in Delhi both ways. 9.30pm departure from London but ended up taking off at 11.40pm due to late arrival of aircraft. Full flight. Boarding was quick. Good point is that the leg room is the best I have experienced compared to other airlines I have flown in economy. Wasn't asked what meal I'd like just given veg option. But it was nice. In fact food was great on all flights. A drink and peanuts on the domestic sector. Cabin crew were ok just done what they had to but call bells are NOT answered. I tried on 5 occasions. Inflight entertainment was average. Great if you like Bollywood movies. But some passengers screens weren't working. The transit in Delhi is a mess lack of organisation and going through security is chaotic not to mention the rudeness of the airport staff (not Air India's fault). I wouldn't hesitate to fly Air India again if the price was cheapest again. Jet Airways service is a lot better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(Canada)

I have travelled from Toronto to Delhi. However this flight has the most uncomfortable seats the most disgusting food and rude staff. Will not recommend this flight. Moreover some seat entertainment does not even work.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air India customer review

(India)

Regular user last flights were DEL-BOM-CJB and MAA-IXZ. A320s were showing signs of ageing and the ground crew botched up seat allotment. DEL-BOM-CJB was delayed by an hour at BOM due to congestion (more of the airport's fault than the airline's). Both flights however were smooth and comfortable with decent service and great food. IFE was adequate for a two hour flight though it could do with a better selection. They also have an above- average inflight magazine that's worth a flick through. Experienced pilots made flying through bad monsoon weather fairly unnoticeable while the air hostesses though ageing were very courteous and polite. Compared to private airlines the ones on Air India speak fluent English! Would always stick to AI.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(United Arab Emirates)

I am a regular traveler between DXB-MAA-DXB (AI 905/ AI 906). Flight was good. Average age of aircraft Airbus A321 is around 3-4 years. Seats are comfortable food is good. There is improvement on punctuality. Turnaround time at DXB is far better and quick. Inflight service is good and crew are efficient.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes