Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 647 reviews
5/10
3 star Skytrax Rating
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9/10

Air India customer review

(Indonesia)

Flight AI-380 from DEL-SIN on 3 Nov 2012. Slightly delayed for about half an hour. This time the aircraft comes with personal screen on each seat though limited in choice. FA's were attentive with call button being responded to promptly. Seat was comfortable and I managed to sleep for few hours. Arrived in Changi earlier than scheduled. Highly recommend this airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(Indonesia)

Flight AI-381 from SIN-DEL on 27 Oct 2012. Aircraft (A319) uses old Indian Airlines theme livery and arrived on time. Boarding was quick and well organised. Once onboard I found that no IFE available in this 5-hour flight so passengers were left without any entertainment except magazines and newspapers. Cabin crews were efficient however did not seem enthusiastic in interacting with passengers and hardly smiled. Call button answered promptly. My non vegetarian breakfast was tasty the crews performed one round of drinks after the meal and also one more prior to landing. In short a nice and acceptable flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Air India customer review

(France)

CDG to MAA (AI 142/B777LR) followed by a return trip MAA-CMB-MAA (AI 273/274- A321) then MAA to DEL (AI 430- B787 Dreamliner) and DEL to CDG (AI 143-B 777 LR). All flights on time check-in and embarkation monitored by cabin crews. All aircraft's clean modern and comfortable. Thanks to thin backseats the pitch seems larger than usual and to add to feeling of comfort the seats are equipped with footrests. Special mention to the Dreamliner brand new aircraft and serving several domestic destinations before entering service on international lines. The 'magic' stops here. No announcement given by captains. Average service from aircrews keeping a correct attitude and acting professionally. Food is below average both in quality and presentation. No menu given and on each flight almost the same choice of main course is proposed: vegetables or chicken with rice. Breakfast is very basic. All meals served in low quality plastic even picnic cutlery on long-haul you are afraid to break while using! Drinks are served before meals but take care as no drinks are served with meals (a mini bottle of mineral water comes in your plastic tray). AVOD delivers a basic but correct selection of classic and more recent movies Hollywood and Bollywood. All in all the AI product is simple the service minimum while acceptable as prices are on the low side. The food should really be improved and is not at the level one can expect from a flag carrier.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(Germany)

Mumbai (BOM) to Mangalore (IXB). A321 was clean full lots of leg room even in economy section. Food served even on 55 mins flight good entertainment options and all at a good ticket price. If all AI flights are as good I look forward to flying them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air India customer review

(Canada)

Domestic from MAA-DEL which was a good flight segment the food was good but the entertainment was very limited. Flying from DEL-YYZ after we took of I wanted some eyeshades so pushed the call button but no one came. Despite the flight attendant walking past several times no one helped. I couldn't get basic amenities like eyeshades and a toothbrush for a 15 hour non-stop flight! The inflight entertainment was ok but my screen didn't work half way through the flight! The food was ok nothing too fancy! Overall flying with Air India was the worst idea possible would not recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(India)

DEL-ATQ Economy class on A321. Short but pleasant flight. Smiling FAs. Nothing much to complain.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air India customer review

(Malaysia)

AI381 SIN-DEL delayed two hours due to a late inbound flight (but notification email sent under three hours before scheduled departure by which time I was already en route to Changi). An unaccommodating seat in a dated (if less than half-full) A320 was only marginally less disappointing than a breakfast service at which I was offered Fanta owing to a lack of regular juices. Given the low occupancy rate one might have expected service to have been more prompt and attentive. Instead the boisterous cabin crew decided to occupy the empty rows towards the rear and chatter amongst themselves while the passengers were left without IFE in a dimmed cabin. What you pay for is what you get.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air India customer review

(India)

Flew AI 771 - CCU-BLR. Aircraft deployed was an A319 with IFE. Though IFE did not function the flight left 30 minutes ahead of schedule and arrived 40 minutes ahead of schedule. Service was good and they served a full fledged dinner meal which was of good quality. Flight attendants courteous though they need to be more attentive. Will definitely recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Air India customer review

(United Kingdom)

14th September 2012 from Bangkok to London with a stop over in Delhi. First leg of the trip was a 4.5hour journey to Delhi and was the worst flight I have taken. After sitting down I realised my TV was not working I asked the flight attendant if this would rectify itself on take off and he told me to 'sit down and wait'. After take off my TV started up and I could only watch one English film which was half way through probably from the flight before. We landed in Delhi and after two hours boarded a better plane with bigger seats and bigger TV screens. The inflight entertainment was average but I could cope with that rude and lazy flight attendants I cannot. Not long after take off the trays of food come round. The curry was really nice shame the lady serving me was the complete opposite. After my meal I waited 20 minutes for a flight attendant when I wanted a drink after another 10-20minutes I got up and went to ask for a red wine. Who pays £700 for a long haul flight and has to serve themselves? The remainder of the flight was the same. 9.5hours with no flight attendants no-one answering the flight attendant button. Unfortunately I have to fly back to Bangkok with Air India.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air India customer review

(United States)

BKK-DEL segment. There was only 3 of us in Business class. The cabin looked tired food was sub par No drinks were offered and the entertainment system didn't work. There was 2 other flight attendants in the business class who didn't bother to step out they only did when they needed to get to their luggage to transfer some personal belongings. They then left the luggage on the floor for the duration of the flight as well as when landing. I flew from US on Asiana business class and Air India management/flight attendants could learn from them as to how customer service is supposed to be performed.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no