Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 712 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
9/10

Air India customer review

(India)

Took AI-191/144 AMD-EWR-AMD and was pleasantly surprised. I flew Business and found the services from ground to destination impeccable. On return leg they allowed me to board just 4 minutes before their scheduled departure as my connection from St Paul was pathetically late. Cabin crew were excellent with good and tasty food with sufficient portions. The plane was spotless and during the long 14+ hour flight toilets were routinely cleaned and toiletries properly replenished. Also the IFE worked superbly with lot of options. I would definitely recommend AI although I agree there is huge room for improvement.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(United Kingdom)

First time on Air India I had an excellent flight from London to Trivandrum and back. Good service in-flight and at on the ground in Heathrow Delhi and Trivandrum. I flew in AI-112 AI-46 AI-466 and AI-111 throughout my trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air India customer review

(India)

Travelled on Mumbai-Bhubaneshar Sector last week. Aircraft A319. Flight pulled back on time. Ticket Price almost on par to those offered on low cost carriers. Still received sumptuous and tasty complimentary breakfast. Only airline to not charge pre-seat selection charges. The plane was well maintained and crew efficient. Only grouse may be that IFE was not made operational on this flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Air India customer review

(United Kingdom)

B787 Dreamliner (AI-114) on 8th Aug 2013. Timings were good (9.30pm) plane was superb less engine noise big shaded windows and comfortable seats with better leg room. The food was very good luggage was 46 kgs and I've never seen in my life a big queue for a plane check in. The crew were professional - seem to be new and very young. Smooth take off and landing. Delhi's T3 is much bigger than I thought. Transited to HYD on 9th Aug 2013 on Airbus 321 service was good and the food was very tasty. Only problem was the baggage handling. On my way back to Birmingham on AI113 served tasty food crew were helpful and as usual the new Dreamliner is excellent. Would travel again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(Germany)

Hyderabad-Mumbai-Jaipur early morning flight well-kept Airbus A319s on both legs. Flight well operated and on time staff attentive and efficient. Food option quite greasy for that early in the morning couldn't stomach it. IFE seemingly not activated for both legs. Apart from that a completely normal modern domestic airline experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(India)

I have had a wonderful experience with Air India when I travelled on Delhi-Chicago. Although I was travelling Business it felt like travelling First Class. I appreciate the leg room which their seats provide. Food was very good with sufficient portions. Before travelling with AI I did heard a lot of noise about notorious Cabin crew of AI but my personal opinion is they are much better than Lufthansa United. For sure I would travel only AI now onwards.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air India customer review

(Australia)

SIN-DEL-CDG then CDG-DEL-MAA-SIN in July 2013 in business class. A319 SIN-DEL was 5/10 at best - old plane and unprofessional staff. B787 Dreamliner DEL-CDG (and return) - very professional staff 10/10. DEL-MAA - A320 - OK - 6/10. MAA-SIN No boarding pass from MAA-SIN and no visa for India meant we spent 60 minutes of stress in no-man's- land while an AI staff went to get us boarding passes and clear our luggage through Chennai customs. Chennai business lounge in old terminal was shocking. Wanted to charge for drinks after the first freebie. Eventually got away to SIN on an A330 which was ok - 6.5/10. Would recommend the 787s but not much else even though I got a bargain price in business class. Dreamilners were beautiful the rest was so so.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air India customer review

(India)

Of the last 4 trips I spent almost as much time delayed by Air India than I did flying by Air India. Goa-Chennai delay 4 hours flight time 1.5 hours Chennai-Singapore delay time 30 mins Flight time 4 hours Singapore-Chennai delay time 5 hours flight time 4 hours Chennai Goa delay time 0 hours Flight time 1.5 hours. In all: delay time 9.5 hours Flight time 11 hours. Then I had to put up with the service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air India customer review

(Singapore)

BOM-SIN. Very limited service in Business Class. Meal the same in Business as Economy. Staff mainly stayed in the front of the aircraft sitting behind a curtain. Very dated plane. Worst Business Class of any airline that I have flown on.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Air India customer review

(India)

9 Aug 2013 Hyderabad to Mumbai AI964. Scheduled time was 10.45am but flight started at 12pm. Total delay 3 hrs without any information. No proper communication no supervisor available for any updates. No passengers got updates no proper management. Please improve the service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no