Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 708 reviews
5/10
3 star Skytrax Rating
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1/10

Air India customer review

(United Arab Emirates)

I have been hearing horror stories about Air India and my recent trip proved that they are true. Travelled SHJ-COK on AI934 on 1st November. AI used 20 year old A320 (VT-ESH) with pealed off panels rattling windows and to make the journey worse there was no water in the toilets. Cabin crew were in no mood to work at all and after the food was served they ignored the calls from the passengers for service and were busy chatting to each other. This was the worst flight I ever had since my first flight in 1998 and I will never travel Air India again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air India customer review

(Singapore)

AI 347 30 Sep 2013. Travelled on SIN-MAA route. The flight was on time. Take off and landing was smooth. Food served was fresh and good. The air hostesses were pleasant too. Sad to see they have taken out entertainment units from the SIN-MAA route. Overall a pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air India customer review

(Singapore)

I took Air India to Singapore and transit via two domestic airports at Kolkata and Chennai in October 2013. Aircraft's was dirty and old the seats were spoilt and not cleaned. The cabin crew were unfriendly. What was worst is that the co-ordination between Air India check in counter and the airport departure notifications were repeatedly inconsistent in all my connecting flights causing many confusion and at one connecting flight I was almost late and got reprimanded openly and loudly by the staff when I was already racing to the different gate (that was on a different floor from that indicated on the Kolkata airport terminal). Disappointing I had thought that this is a state airline and was anticipating better service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Air India customer review

(Germany)

One of the worst airlines I have ever flown with. Although I've flown with the new Dreamliner from Delhi to Frankfurt the aircraft was in a disappointing condition. The cleanliness was poor the crew was rude incompetent and not very service oriented. At least the flight was cheap.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air India customer review

(India)

Flew from Bangalore to Goa - Flight delayed an hour but we were called and informed in advance. Aircraft was cramped. No entertainment considering the flight was going onwards to Dubai. The women crew were old and clumsy. No greeting while clearing trays. I really don't know why the even bother serving anything - two tiny biscuits and lukewarm tea. On the return flight was better more comfortable limited entertainment. Flight from Goa to Bangalore went via Pune and Hyderabad - small packet of peanuts and soft drink until Pune from Pune to Hyderabad two tiny biscuits and lukewarm tea and from Hyderabad to Bangalore - 2 biscuits and lukewarm coffee. This is supposed to be a full service airline! Would rather pay less and fly a low cost airline in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air India customer review

(India)

AI112 from London to Delhi on AI112. The worst journey. The TV wasn't working lights were not working call button was not working and air hostesses were rude.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air India customer review

(United States)

AI 888 on 7 October - Mumbai to Delhi. A321. No boarding announcement made until an agent was already taking boarding passes. Friendly welcome on-board - about 45% full so plenty of room. Smooth take off and flight - dinner served and was good quality veggie or chicken curry. In-flight entertainment was only 5 channels and only 1 in English language. Landed and parked at a gate but disembarked via stairs on the right side of the plane - never done that before. Bus to the terminal and bag already coming out. Overall a good flight!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air India customer review

(Australia)

Traveled for the first time with Air India - MEL-DEL on 20th Sept 2013. I must say I was very impressed with service. Crew were excellent and so was the food. Dreamliner aircraft didn't disappointed me at all. Every need was attended to with attention.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air India customer review

(India)

DEL-LHR on Dreamliner. This was a good flight. Two full meals - a hot breakfast after take off and a full lunch service about 3 hours before arriving in London. The food was actually better in quality and quantity than on Lufthansa which I took last month where the lunch was little more than a snack. South Indian hot breakfast and western main lunch course were both delicious. Flat seats on Dreamliner very good and Caire amenity kits which have more goodies than European airlines. I feel that Air India are missing some details and professionalism to make them really world class. For example the movies are not the latest and the entertainment system not intuitive The chocolates after the meal are of mediocre quality the male cabin crews uniforms look dated but generally the long distance product is not bad. Modern aircraft good food polite service clean bathrooms. Only details to complain about.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air India customer review

(India)

AI 609. BOM-BLR. Check in and Security at Terminal 1A is a breeze compared to 1B out of which all the private airlines operate. Departed on time touched down about 15 min early. Cabin crew was their usual grumpy self. The main course was greasy as usual but the rest of the food was quite palatable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes