Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
5/10
3 star Skytrax Rating
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4/10

Air India customer review

(United Kingdom)

AI 332 DEL-BKK. AI lounge in DEL is fine but just don't expect too much non-Indian cuisine. Terrible wifi with a very confusing sign-up process. Showers working clean and enjoyed after connecting flight from LHR. Final call made to rush passengers on board only to be met with a massive queue in the various walkway bridges so not the best first impression. A321 business class seats were good and the way business class seats should be - real business class seats and not 'adapted economy' ones. Cabin crew definitely surly however once smiled at they immediately smile back. Drinks service was fine however only given a packet of French-fry style crisps seemed a bit amateur for executive class. My pre-ordered gluten-free meal left the crew somewhat perplexed and I was met with the response "veg or no veg" as an option. 'No veg' was nice enough however the chicken main contained only 3 small chunks of meat. The IFE was not on demand and the cabin was very hot and stuffy throughout most of the flight. We arrived in BKK early however there wasn't a single landing card to be found on the plane which quickly cancelled out any early arrival gains!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air India customer review

(Australia)

SYD-DEL-SYD. Flight was delayed by 6 hours. Staff very casual in attitude and lacked professionalism. Staff behaviour not the same with all passengers. Food quality and quantity was below average. Saw the drinks trolley just once in a 13 hour flight. No refill of drinks was offered. However plane was modern very nice and comfortable. Seats were comfortable and ample leg space. Inflight entertainment was nice. Don't mind giving them another try and then will decide whether or not to travel AI. I hadn't set very high expectations. There is a lot of room for improvement. Crew need to be trained to be more polite courteous and professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air India customer review

(United Kingdom)

Chicago to Delhi in First class. The ticket cost almost 2x business class in a European carrier but I chose it due to the direct nature of the non-stop flight. What a mistake. The first class product is very poor seats uncomfortable and felt like sitting on a metal rod. Cabin service was pathetic with a poor choice of drinks and food. And most shocking is Air India has stopped giving toiletry bags. If you are going to fork out the money do it on Qatar or British Airways.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air India customer review

(United Kingdom)

Was travelling to Kolkata on AI 020 on 15 December 2013. The flight was 11 hours late owing to partly absence of aircraft and no alternate arrangements in such exigency and partly the unavailability of crew. The 250 odd passengers didn't have a clue on the reason for delay. No AI officer bothered to put in an appearance to explain what the problem was the handling staff were equally in the dark. Though meals were supplied no formal announcements were made to inform the passengers of this and one learnt mainly by word of mouth from other passengers who had come by the information accidentally. We arrived Kolkata at 2.30 am and many had to spend the night at the airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air India customer review

(Singapore)

Singapore to Amritsar with a transit in Delhi. The domestic flights were much better than the international flights in every aspect. Upon check-in the officials insisted that our luggage had to be checked out in Delhi and checked in again when the final destination for the luggage was clearly stated as Amritsar on the luggage tags. The same happened on our way back. My 83-year-old grandmother was with me and she has difficulty walking so we requested for a wheelchair for her. Due to this we were the last to get off so that my grandmother had more time and could get off slowly. When we landed in Delhi from Singapore for transit there was a delay in bringing in the wheelchair and the female flight attendant who was apparently in a hurry to get off told my grandmother to walk out and wait outside the plane for the wheelchair. Domestic flight attendants showed more care and were very accommodating towards my grandmother. In-flight entertainment was not working to Delhi and there was no in- flight entertainment to Singapore on the old plane which was quite run-down. Our flight to Singapore from Delhi was on 16th Dec 12.05am and we landed in Delhi on 15th Dec after 4pm for transit. When we tried to enter the international airport the security officials refused to let us in asking us to come back 24 hours later as the date written on our boarding pass was 16th Dec. They refused to listen when we explained our flight was 5mins after midnight. We went to the Air India customer service counter where there were other passengers with the same problem. She simply told us to keep our boarding pass and show them our booking confirmation instead which we did and the security did not accept. The customer service officer refused to come out of her counter and speak to the security officials for us. We managed to enter the airport 3 hours later. We also had to request for wheelchair assistance again and the customer service officer told us to wait while she went to get the wheelchair. After making us wait for 40 mins she returned with 2 cups of coffee and no wheelchair. Upon entering the international airport there was a whole new problem with the Air India officials. On reaching Singapore we realised that there was no communication within Air India for the wheelchair assistance. The air stewardess instead told us off that we should have requested for assistance earlier which we did repeatedly. Overall the experience with them was horrible as they created inconvenience for us every step of the way but certainly eye-opening to see that their service could be of this standard.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air India customer review

(United Kingdom)

Of 4 flights over 6 weeks 3 were ok 1 was disgusting. BHX to DEL and DEL to LHR on 787 were good service on new clean aircraft with good crew DEL to MAA on a 319 was newish clean aircraft with good crew. Food service could be improved by not putting a tray in front of crammed with lots of cling film covered bowls. I do a separate review of the disgusting flight. Better selection of English language films would be appreciated.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air India customer review

(United Kingdom)

I was travelling on an executive class ticket on flight AI 047 from Kochi to Delhi on 9th Dec was disgusting. A very old A320 in all economy configuration. Cabin smelt of stale sweat and was incredibly hot. Of 3 toilets one was shut up with packing tape and looked like it had been for some time. The other 2 were filthy and stank of urine by the time we got to Delhi the floor of the front one had been covered in newspaper to soak up 'liquid'. At least on 3rd class Indian Railways you would not have had windows! My seat had a table located in the armrest it and its housing were filthy. The other armrest had a liftable cover and filled with food scraps and wrappers. Complaints to crew onboard and on the Delhi transfer desk were met with shrug and ignoring you.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air India customer review

(Australia)

My wife and mother-in-law travelled from Sydney to Kolkata (via Delhi). This was the first time they had flown Air India for any International travel and I am sorry to say Air India is far behind the International Level. The issues they have faced are as below: 1) Flight departed 1.5 hrs late and there were no announcements from either the pilot nor the crew. 2) There were no announcements from either the Pilot or the Crew regarding landing as well. 3) The meal was poor there were only 2 meals provided during the 12 hour journey. 4) No tea/coffee. 5) The air hostess behavior and attitude was rude and they were seen sleeping on the seats. I was updated that the Domestic Flight was far better than the international one.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air India customer review

(United States)

My son went to India for a friends wedding. He was supposed to leave Delhi on Air India and change to Delta Airlines in Dubai to travel back to Atlanta GA. He originally had a 6 hr layover in Dubai. However Air India changed their departure out of Delhi to Dubai from 3pm to 8.40pm without notice. This put my son at a 20 minute connection time. Air India said sorry that is only flight to Dubai so nothing they can do. They refused to transfer him to another airline out of Delhi to get him there on time. He would just have to wait until he gets to Dubai and see if someone could help him there. To make matters worse we had booked this reservation through Travelocity.com so now we had a third party involved and they all blamed each other. Nobody at airport or their so called "customer service" number could help. My son stood at Air India ticket counter trying to get someone to help with no luck kept telling him to come back in an hour. He is now in Dubai and we need to start process all over again. I will likely have to buy another ticket to get him home and we have already figured he will likely never see his luggage again. Nobody is willing to take responsibility for ensuring you actually get a flight that was already paid for. Never allow someone to book a multi-airline ticket with Air India and Delta and never trust a travel service to solve anything for you.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Air India customer review

(India)

29/10/2013 Birmingham-DEL. Chaos at check-in as I did online check in and the system provided online boarding pass. Check in desk unsure of this new facility and finally provided manual boarding pass. Slight delays but landed on time at Delhi. Good flight on Dreamliner - seats in economy the best I have flown less noise good food less choice of drinks no wine. Staff need to be cheerful. DEL-Chennai connection was chaos Delhi airport connection: security was long and horribly slow. Connecting flight was delayed 1 hr - no proper information staff were simply sitting at the boarding gate. A320 OK-No coffee due to boiler problem. Surprising all my baggage arrived safely at Chennai.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no