Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"attendants were attentive"

(India)

Trip Verified | Bengaluru to Mumbai. On this early morning flight, it was surprising to note that the check-in was a breeze and the flight was not full. There was a hot breakfast provided which was of good quality. The flight attendants were attentive and looked after the safety and comfort of passengers. Luggage was received swiftly without too much waiting.
AircraftA320 Neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBengaluru to Mumbai
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"save yourself all this trouble"

(India)

Trip Verified | Mumbai to Newark. Due to the short length of the runway at Mumbai airport and incompatibility of Air India, they always remove passenger baggage without ever informing them. They use a very common excuse "bad weather". So don't be surprised if you realize at your destination that your baggage was removed and never arrived with you. All other airlines are perfectly fine to land and take off from the Mumbai airport and you never hear any excuses from them. After realizing that you and several other passengers reached their destination without your baggage, the real fun (or frustration) begins. You will realize that Air India has only one phone number for their customer service contact which is the real deal. Average wait time to talk to a representative is over 60 min based on online search (I'm not exaggerating, in my personal experience these were the timings: 96 min, 118 min, 72 min and 130 min). Well after these wait times, you'll end up talking to the most idiotic morons on this planet who probably hate the entire human race. They no idea about anything related to Air India and no respect to listen to what you want, let alone help you. The frustration continues as these reps have no connection to the baggage department and then ask us to get a mystical "complain number" before they can look into our case. After calling the customer care for the fourth time, I was told that the number for US baggage department (973-242-0078). Now, I called them over 10-15 times over a period of two days and no one picks up the phone. The fun part is their voicemail box is full and not surprisingly you cannot leave any message or ever get that mystical "complaint number". Wrote emails to all departments of Air India including the baggage department. Still waiting for a reply. It's been three days and I'm looking for the lost baggage for me and my parents who travelled to the US and sill have no response from Air India. Please save yourself all this trouble and choose any other decent airline over Air India (even if its a few hundred dollars more pricy).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Newark
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly Air India"

(United States)

Trip Verified | Mumbai to Ahmedabad. Save yourself trouble and never fly Air India. I had a horrible experience with them twice when flying Economy which is why I stopped flying with them and picked Emirates instead. Unfortunately had to book a last-minute ticket and didnt have a choice. This time I hoped the experience will be better since I was flying Business. I am thankful that it was United who issued my tickets and were reliable enough to help me. Air India CS was a nightmare to deal with. Couldnt help. They couldnt find my record, they couldnt assign me a seat, they couldnt confirm anything. Not to mention I was on hold for an hour before they answered the phone. It was United Airlines who put in an hour to communicate with them and help re route me when my flight got cancelled.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMumbai to Ahmedabad
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst of the worst"

(Taiwan)

Trip Verified | San Francisco to New Delhi. Worst of the worst. Don’t fly Air India unless this is your only resort. 1) I was traveling alone with my twin 3 year old daughters. They offered no support during the flight. I smiled more than they did. 2) I asked the hostess for water upon boarding and she told me to look in the seat pockets. No such thing was found. The seats were in horrible condition when we arrived. No one had cleaned after the previous flight. 3) No inflight entertainment. Everything was broken. 4) Calling the hostess is a useless exercise. Don’t bother waiting. 5) The arm rests were broken and cracked dangerously enough to cause a hazard for little kids. They kept falling on them when they were trying to sleep. 6) They have nothing to offer little kids. No coloring sheets, stickers. Nope. 7) Had booked child meals and was never offered the option while serving. When I complained, they simply said “You should’ve asked for it.” 8) When I whined about all this, one of the hostesses said that she’ll come and take a look. She never came.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to New Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"didn’t sleep until 4am"

(India)

Trip Verified | Delhi to Hong Kong. Air India flight was supposed to take of at 11 pm IST on 15/06/19 but let us cook in the flight for some 3 hours while mending a technical fault in the aircraft. Then at 2 am the air craft becomes grounded & we are requested to deplane to board another aircraft. Further we are subjected to a security check a second time which also became a harassment as there was hardly any staff to speed up the unnecessary process. The small children had become very fussy by 3 am. Then we boarded the next flight running to the next opposite gate so that flight could now leave in a orderly fashion. But after 15 minutes an announcement was made that the pilots had to deplane because of some regulations. With no further explanations about the current situation, there’s an announcement plz open gate l2. At 5 am with much confusion people started deplaning the aircraft a second time only to surround the two ground staff for some kind of explanation. It was really shameful to explain to the foreigners who didn’t understand hindi that its okay for the National Carrier Of India to behave in such fashion. But my biggest challenge of the night was dealing with my own 3 year old who was so excited, didn’t sleep until 4am in the morning & was constantly asking ‘when’s the plane gonna fly, when do we get on our cruise?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Hong Kong
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don't choose Air India"

(India)

Trip Verified | Delhi to Mumbai. The worst baggage service and customer care which I have been ever seen. Please don't choose Air India which makes your journey and day of the journey and also entire trip as painful and stolen/broken luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Horrible experience"

(Singapore)

Trip Verified | Colombo to Kathmandu via New Delhi. Horrible experience from the start till the end. There were multiple changes to the flight schedule which disrupted our travel plans and we were provided ridiculous alternatives (we are transiting in Delhi and the new flight meant that our connecting flight would depart Delhi even before we arrive in Delhi- how is it even possible for us to catch the flight if we arrive in Delhi at 11am and the flight to Kathmandu from Delhi departs at 9?). So after a gruelling process of speaking to an agent we are offered new flights. This time around we had a one hour transit in Delhi which most travellers would agree is cutting it thin if you consider queues and other unpredictable scenarios. But as luck would have it, our flight from Colombo was delayed by over 30 minutes. We were slated for an 8.20am departure according to the ticket but when we spoke to the staff they told us it has been pushed to 850am. That leaves us with 30 minutes to transit? How can we possibly disembark, go through security and get to our new gate in this time? To make things worse. At 840 people were still disembarking from the plane which appeared to be a turnaround flight. This meant that the staff would still have to clean up the plane and it was evident that our flight would not depart punctually at 850- but at this point no announcements were made whatsoever, not even on the notice screens. Upon checking with the staff they told us it would depart at 905 instead. What on earth is happening? All this while the staff insisted that I would be able to make the flight even though I initially had a one hour transit and the original flight has now been delayed over 45 minutes. That leaves us with 15 minutes. Rather than providing us with helpful information, they gave us flimsy assurance that we would make it even though the odds were clearly against us. This uncertainty is disconcerting for travellers who have actual plans that may need to be shelved if we actually miss the connecting flight. Air India needs to stop selling tickets they cannot guarantee and work on being on time. It makes no sense for a national carrier to be so flaky with their timing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColombo to Kathmandu via New Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"what is the value of the customer"

(Australia)

Trip Verified | I had a connecting flight with Air India from Amritsar to New Delhi. The airline changed the time of flight by three hours and interrupted the whole schedule. And then on contacting with airline customer service after 40 minutes of waiting on call, I have been advised that they can’t help me. Seriously they don’t understand what is the value of the customer.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Delhi to Amritsar
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not provided the infant carrier"

(United Arab Emirates)

Trip Verified | Dubai to Chennai. I booked the ticket for my family (3+1 Infant), when my family entered the aircraft they had not provided the infant carrier & for my family also seats provided at the last row, which the seats did not have recline. The flight was to reach Chennai @ 05.00 am today, due to less fuel they landed in Bangalore airport & they said that we are landing in Bangalore due to bad weather condition in Chennai, during the filling of fuel they switched off the engine & AC, more than 1 hour. All passengers are suffocated due to no air supply after all passengers shout they opened the emergency exit, my family had to hold the baby until they reached Chennai. They reached Chennai @ 07.30 am.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Chennai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"sad with Service"

(Germany)

Trip Verified | Frankfurt to Sydney via Delhi. Happy with new aircraft, sad with Service. No drinks provided on seat, no response of call light. Need to walk to kitchen and ask for my drink.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteFrankfurt to Sydney via Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no