United Airlines

✅ Verified Review | Washington to Munich with United Airlines, and this is by far one of the worst airlines I have flown. Their online check-in did not work, so for our 8 hour long trip to Germany my husband and I ended up sitting in separate rows although the flight was not full! The airline was trying to squeeze $169 per person out of us to sit next to each other in Premium Economy, but gave away free seat upgrades to Business class! How is there not something wrong with this picture? The worst customer service.

Flew United Airlines from Sacramento to Boston. The seats on the plane were unbelievably small and the airline changed our itinerary and moved our group of four all apart from each other and all in middle seats even though we had selected better seating when we booked the flight four months earlier. The customer service on the phone when we called to change the seating back was rude and very unhelpful. The staff at the check in desk were able to help us on one of the flights and we were able to at least not all have middle seating. Even with a window or aisle the seats are the most uncomfortable with zero leg room.

Newark to Dallas Ft Worth with United Airlines. Paid extra for a 6:30 flight when 8:30 was much cheaper, but because this is a work related trip I didn't want to arrive to Dallas after midnight. One boarded we were asked to unboard due to window issues, then we were told that a swap of aircraft is needed. 3 hours later still waiting for the aircraft. No vouchers or complementary water, tea, coffee as provided because the delay was under 4 hours. Even though it was 3.5 hours delayed and people paid extra for this specific flight versus any other flights. Awful customer service!

✅ Verified Review | United Airlines has picked up its game and this flight from Los Angeles to Las Vegas, even though short was very pleasant and comfortable. We experienced a weather delay. storms in Las Vegas prior to departure. The captain let us off the aircraft and the gate team gave us updates every 15 minutes on what was happening. Even when the gate staff changed shift the updates keep happening. It was very professional and made the delay manageable. Onboard service was great and despite being a 43 minute flight a quick beverage and snack service. Surprising as the cabin crew had to ran to make this happen.

Flew on United Airlines Boeing 737 aircraft from Seattle to Kahului return via San Francisco. Updated slim seats that gives medium sized economy passengers more legroom. Satisfactory drink service and moderately cheerful FAs who went about their business. The aircraft on both legs were on time and even a bit early. United’s new “zesty ranch” snack was too spicy, salty and generally inedible. There is now paid DirecTV service on 737 seatbacks with non-stop advertising running in a loop from the minute you board the aircraft constantly nagging you to swipe a credit card. Sadly, neither DirecTV nor in-flight wifi worked over the Pacific, which made the whole entertainment system pointless for the 5 hour crossing. It also looks like United has also removed the music channels, including my personal favorite, flight deck chatter. For those used to the Alaska Airlines “Mai Tai” service on Seattle-Hawaii flights, that’s a hefty $9.99 on United. In short, United will get to your destination and back safely, and that’s about it. Keep your expectations low about everything else.

I arrived early for my 3:13 pm departure United Airlines flight from San Diego to San Francisco. At my gate, I asked the attendants if I could have my skateboard checked like a stroller, but I was told no, and that it wold have to be paid for as baggage. I didn't want to do that because last time I did, my board was damaged. I politely tried to tell them this, but I was continually ignored or told they couldn't do that, in a rude and unfriendly fashion. I decided I would simply pay rather than leave my board, and got onto the plane. I then sat on the plane, which was already delayed from 3:13 to 3:30, for over 2 hours while totally uninformed of what the issue was or when we would depart or arrive in San Francisco. We eventually left around 5:50 and I subsequently missed my connecting flight to Seattle at 6:51. I will not be flying United ever again.

Seattle to Orlando via Houston, and this was my first time flying with United by myself and connecting flights. The flight from Seattle to Houston was not the greatest since we had to be diverted to another city due to weather and lack of fuel. The flight was super bumpy and this caused me to miss my connecting flight from Houston to Orlando, but United gave me a partial voucher for my hotel accommodations and I was just grateful to be safe. I also had the hope of making an early flight the next morning so I could return home and get back to work from the conference I was attending. Due to weather conditions and staff shortage, I had 5 rescheduled flights delayed then canceled. I was even about to board 2 of the 5 and the staff just said, "Sorry, these are canceled,' without any further explanation. I received no hotel voucher the second night, and since I was trying to get on several flights throughout the day, the hotels got full and I had no where to sleep. Fearing that I would face a 6th canceled flight, I made other travel accommodations and finally got out of that miserable city. I get that many airlines were canceling flights due to the horrific weather conditions, but I was astonished at the lack of communication, empathy, kindness, and understanding we received from the United staff. I understand that we may receive full vouchers or refunds due to weather but at least be courteous. I then come to find out that my refund request for the ticket seemed to come back approved but upon further investigation I found that I will only receive a partial refund since United technically got me to one of the two cities. I just wish I got more understanding and communication throughout the process, and that's the main reason why I'll never fly with United again and will encourage those around me to not choose United either. I for sure will never fly through the Houston International airport (IAH) as well. The whole experience was traumatizing and unforgettable.

✅ Verified Review | Newark to Dallas Ft Worth. Paid extra for a 6:30 flight when 8:30 was much cheaper but because this is a work related trip I didn't want to arrive to Dallas after midnight. One boarded we were asked to deplane due to window issues, then we were told that a swap aircraft is needed. 3 hours later still waiting for the aircraft. No vouchers or complementary water, tea, coffee as provided because the delay was under 4 hours. Even though it was 3.5 hours delayed and people paid extra for this specific flight versus any other flights. Awful customer service!

✅ Verified Review | We travelled with United Airlines in Domestic First and International Business class from Las Vegas to Dublin via Washington, the return leg of an earlier DUB-IAD-SAN booking. Checked in at LAS at a staffed desk, this was quick friendly and efficient. After security, which was quiet at the time of the process, we made our way to the Lounge for a 1+ hour wait. Plenty of drinks and nibbles were available and the food area was clean and tidy. It was too early in the day to use the bar! Boarding was by the standard UA ‘Group’ System, and being in the first group as stated the boarding pass this was completely painless. On board welcome drinks were offered prior to departure. Meal orders for lunch were also taken. After departure we noticed that the aircraft appeared to level off a bit early and that turns were being made over the Lake Mead area. This manoeuvre lasted for about 10+minutes which we found to be slightly alarming. My co-traveller mentioned this to one of the FAs who advised that ‘systems’ were being checked. No flight deck announcement was ever made on this situation. Once the aircraft started to climb again and it was obvious that the aircraft was on course for IAD we were able to relax more and enjoy the well presented lunch and numerous top ups of wine! In spite of the unusual post departure manoeuvres the flight arrived at the gate in IAD a few minutes early. We checked the gate number for the onward DUB flight which was departing a few gates away on the same concourse. We were able to use the UA lounge at IAD for a short stay, this facility was heaving at the time of our mid evening visit so perhaps not so enjoyable. Boarding for Dublin flight commenced about 20 minutes late due to the aircraft's delay from a previous flight. On board the FA in charge greeted each Business-First passenger, and as on the previous sector drinks were service prior to departure along with orders for dinner. Inflight, dinner and more drinks were served. Having eaten earlier there was actually too much food on offer! We did notice that most fellow travellers had skipped the final cheese and desert courses to try and get some sleep. Around 1.5 hours out of Dublin a breakfast was served. The aircraft arrived 10 minutes early. From the gate it was a fair walk along corridors to the immigration and customs area which was near empty at the time of our visit. To conclude, the service on all sectors was great. The tickets purchased in ‘P’ booking class which originated in Dublin were competitively priced, and worth the extra trip from Edinburgh.

Houston to Denver with United Airlines. Horrible process with carry on bags! 2 flights of my trip my bag was taken saying "it was too full" and as I walk on there is so much overhead space! I pack smart, never checking a bag. Such a poor respect of passengers time and effort. Apparently done for time and not space - me throwing a bag overhead will not delay a flight. Will avoid United going forward.