United Airlines

We flew from Newark to Panama City Panama. Flight arrived 30 mins late at 11pm. The flight was OK except for no entertainment as the paying entertainment was not worth it. No free food even that had to be paid for - we didn't. Pilots were pretty uncommunicative and the cabin crew indifferent. The seats are real torture too narrow hard and poor legroom combine to make 5 hours feel like forever!

ORD-FLL on 18 January. Paid for upgrade to 1st class as a birthday treat! Very helpful staff at ORD to assist with check-in. As a Star Alliance Gold with A3 following security checks I was able to use the Club Lounge facilities. Being morning items for a continental type breakfast were available. The lounge was however very busy. The flight boarded on time and departed 30 minutes late due to airport operational issues at FLL. (out of the control of UA) Orders for breakfast were taken prior to departure (2 choices) and delivered in a friendly way while en-route. The aircraft B737-800 appeared new the cabin was clean and comfortable. In spite of the late departure the flight arrived in FLL around 5 minutes late.

Flew Denver to Tokyo Flight left 2 hrs. late (mech) so we missed our connecting flight arrived 9 hrs late. On the way back they changed our seats at boarding and put us next to the bathroom got to hear the toilet flush and the door slam for 10 hours I'll never fly United again.

IAD to DEN. Economy class on a 757. On time for departure and arrival quite good service from attendants. Aircraft sported outdated overhead CRT for in flight entertainment and my audio jack didn't work correctly. Also no wifi or power outlets. Seats comfy but a little small. Had to pay 9 dollars for a large snack which is too much frankly. Fine for the low fare I got but not much else.

We flew to Geneva from ABQ on 1/16 - 1/26. Flight UA5176 UA907 UA975Y UA783Y. To start we had a 5 hr delay and our party of 6 had to be split up and re-routed to reach our overseas destination (this was not due to weather). United offered us a measly 7$ credit that was only usable in one airport for food. It didn't even cover a meal. When we finally were on our way there were further delays (once again not weather) and upon arrival our party was split and we had to pt double to take the shuttle separately to our hotel. Very frustrating trip with United!

IAH to CVG: Crowded dirty late with poor customer service from distracted personnel. They act like they simply don't care. If you enjoy riding Greyhound Bus Lines and want to have that same experience in the air fly United.

I purchased first class tickets hoping to make the experience a little better it didn't help. The food on the flight is horrible. You get a snack box which consists of a couple of crackers some cheese spread a fig cookie and some kind of cranberry bar. That is not first class service to me. To make matters worse my bags were lost. It would have taken them two hours to drive it to me instead they had to fly it back then ship it to the correct place. This took about 24 hours when it should have taken 2. To make matters even worse on the flight home my bags didn't make it again. I was told they got put on the later flight. I won't be flying United anymore.

I personally have had few problems with them over the last several months. Recently did DEN-SFO-HNL and back. All flights on time and with early arrivals DEN-SFO segments with newer aircraft with PTVs. The SFO-HNL segments were on the oldest 777 I have ever seen - no food no entertainment nothing for 5 hours is not really acceptable. Crews smiled on all segments and actually seemed happy to be at work which is a change. Ground staff at SFO were also helpful.

Flew United 261 LAX to Orlando Economy Plus. No music no movie (not even plug for headset) only ability to purchase wifi for $9.99. Remodelled seats with less padding.