United Airlines

Flew from HKG-ORD and ORD to IAD. I had very low expectations on United. Surprisingly HKG-ORD ultra long haul flight has excellent service. Probably this is because the flight is staffed by Hong Kong-based crews. The 777-200ER aircraft has decent AVOD. Food is average but the crews offer multiple drink runs throughout the flight. ORD to IAD domestic flight is normal US standard. Only drink is served. PTV is useless unless you pay to watch Direct TV. Service by cabin crew very average. The experience is 4 star for the international flight and I would not hesitate to fly United if Hong Kong crews serve the flight.

My pregnant wife and I had to fly to Maryland from Hawaii. As we were leaving for the airport I get a notification that the plane was experiencing mechanical issues and the flight was delayed. I contacted them and discussed how our delay was going to affect our connecting flight in San Francisco. I was told it would not be an issue. Upon arrival in San Francisco I learned that was not the case. I was told we had to wait a few hours and was going to Houston where I would be connected to Baltimore. We arrived in Houston and was greeted by another rude employee telling us the delay caused us to miss the connector to Baltimore and would get us a later flight putting us in Baltimore around 10pm and that was our only option. I walked outside to get some air and saw a supervisor at the ticket counter. I explained the story to her she offered to get on a flight that would put us in DC. On our arrival we learned that after what was to be a 12-13 hour flight that turned into a twenty something hour flight zig zagging across country. United did not have our luggage and it was sitting in an airport in New Jersey.

Flight from Houston to SLC on 2/1/2014 a family of six including a 6 year old 4 year old and twin 2 year olds. When we checked in at the gate the gentleman at the gate was very short and rude and bluntly stated that we had not reserved our seating online as required when actually we had several months in advance. He took our tickets and forced us to stand by and wait for everyone else to board the plane every time we tried to ask him any questions he completely ignored and avoided us. After everyone else was on board he shoved some tickets at us and sent us on the plane with 4 small kids and 2 car seats. We were scattered throughout the plane. Fortunately the staff on the plane were accommodating enough to rearrange seating a little in order to get my husband or I as close as possible to our kids but we were still very separated. We also found out that several other families were separated on the plane as well. The entire flight was very stressful and unnerving and after this experience I will never fly with United again based on the treatment of the man at the gate. I would not recommend United Airlines to any families as none of our flights were accommodating to young families with kids and car seats as most airlines are.

Lost bags delayed flights lack of communication wrong allocation of seats (such as row 50 in an airline that only has 46 rows) and rude staff have made my collective experience with United Airlines a negative one. To give them 1 star for each of these categories is a stretch. I wish I had read the reviews before booking so many flights with them as it seems that the rest of their previous customers are just as satisfied as I. Literally days wasted in airports and kilometres walked trying to get answers from staff who clearly are in the wrong line of work given their communication skills. Never again.

DEN-LHR on Christmas Eve. No food service for 50% of Economy class cabin as crew claimed that ground staff forgot to load enough food for all passengers in this class due to "holiday mood". When complained to crew they said it is unfortunate and can send letter to head office if dis-satisfied with service. Last time to fly with UA.

Newark to Hong Kong in Economy Plus. The flight left early and arrived late which made for a 16.5 hour flight. It was a very smooth flight and the fasten seatbelt sign was turned off 2 hours after take-off. I asked for a glass of red wine and was told that United began charging $7.99 a glass on flights across the Pacific Ocean on Jan 1 2014. No hot towels were provided. The meal came with plastic tableware. The individual in-flight entertainment worked well on the 777-200. 2 hours before landing there were a couple of bumps and the fasten seatbelt sign was on for the remaining 2 hours of the flight. On a 16 hour flight it is nice to use the toilet to freshen up before landing. No toothbrush or socks were provided. I purchased the more expensive W ticket because I had an upgrade but the business/first section was full two weeks before departure.

I took United from Paris to Washington DC and then from DC to Richmond VA. The first flight was ok despite no communication or service from the crew. The second flight has one hour delay so far. Not very happy about flying with United. I won't recommend it.

We flew from Newark to Panama City Panama. Flight arrived 30 mins late at 11pm. The flight was OK except for no entertainment as the paying entertainment was not worth it. No free food even that had to be paid for - we didn't. Pilots were pretty uncommunicative and the cabin crew indifferent. The seats are real torture too narrow hard and poor legroom combine to make 5 hours feel like forever!

ORD-FLL on 18 January. Paid for upgrade to 1st class as a birthday treat! Very helpful staff at ORD to assist with check-in. As a Star Alliance Gold with A3 following security checks I was able to use the Club Lounge facilities. Being morning items for a continental type breakfast were available. The lounge was however very busy. The flight boarded on time and departed 30 minutes late due to airport operational issues at FLL. (out of the control of UA) Orders for breakfast were taken prior to departure (2 choices) and delivered in a friendly way while en-route. The aircraft B737-800 appeared new the cabin was clean and comfortable. In spite of the late departure the flight arrived in FLL around 5 minutes late.

Flew Denver to Tokyo Flight left 2 hrs. late (mech) so we missed our connecting flight arrived 9 hrs late. On the way back they changed our seats at boarding and put us next to the bathroom got to hear the toilet flush and the door slam for 10 hours I'll never fly United again.