✅ Trip Verified
| Spokane to Ft Lauderdale via Chicago. My experience started when I checked in online the night before. I started to check in and received an email that I was only allowed a personal item and had to check any carry-on luggage. Although I believe a carry-on should be a standard accommodation I figured I would just do it when I got to the airport since the one I was flying out of is not very busy. I was very disappointing to find out that you must check your carry-on when you check in online or you are denied checking in until at the gate. To avoid bad seating I just did it online and payed the $30. When I got to the gate, things started to go south again. The crew was rude and not very accommodating. None of them smiled. The flight (end of December) was delayed because they had to de-ice the plane which is okay. To not get the fumes of the de-icer in the plane, they turned off the air conditioning so things got stuffy and hot real quick. The plane did not return below 80 degrees for the rest of the flight. I also happened to be in the row of seats that don't recline at all because of the emergency exits but the person in front of me did recline. So on my overnight flight I did not get any sleep because the conditions were so uncomfortable. During the flight, there was "bad turbulence" which was really actually mild so the crew did not provide the normal in-flight service. Because it took so long to de-ice the plane, I almost missed my connecting flight. Now, remember how my carry-on had to be checked. When I got to Florida, I was informed that my carry-on had not made it and would not for a several hours. This caused my girlfriend and her family whom I was visiting to have to wait around for several hours. The first relief I had with this terrible experience was the man at baggage claim service who did his best to justify some of the situation. He reimbursed the $30 for checking the missing carry-on and gave me a $10 food voucher to get lunch for the extra hours I was spending at the airport. He told me he deals with the product of terrible service all day and doesn't understand why United doesn't do more to value the customer experience. But he said his input is disregarded whenever he tries to raise the issues he sees everyday that could be easily fixed. Overall, this was the worst flying experience I have ever had and would recommend to any friend or stranger that they avoid United Airlines if at all possible. I will not be flying with them again if at all possible.