United Airlines

✅ Trip Verified | The worst possible service. Flying from Philadelphia to Chicago. Plane kept delaying and delaying for 9 hours. No compensation or even apologies were given. Just voucher to buy snack ($15.00). Then on the way back I needed to change the dates - what I was offered was almost double the price of new ticket. As I was explained by supervisor named Gwen, United don't change Basic Economy ticket to the same. Only for Economy. Ended with buying new ticket for the half price of offered by United - funny, but also United flight. Will definitely try to avoid this company by any means. No wonder they have so many bad reviews.

✅ Trip Verified | The flight attendants were so rude, disrespectful, poor behaviour, unprofessional. The provided food were not even worse for the packaging and had been delivered in horrible manner. I asked for painkiller for headache and flight attendants repeated 3 times we do not have such a thing in this flight. The seat was uncomfortable and the back just moved 3cm. 5- I was the first one using the lavatory and smells like hell. Does not even have air refreshener.

✅ Trip Verified | Do not ever fly this corrupt airline! Me and my husband recently flew with them and due to delays, nothing which was our faults, we missed our connecting flight. They told us they could not get us on another flight so we were told to rent a car and they would reimburse us. We tripled checked with their customer service as we do not have the extra money for that. Well guess what they told us too bad, not their policy and they will not reimburse us so we are out over $200. Worst customer service and airline I have ever dealt with! They should be ashamed

Not Verified | This is by far the most uncomfortable flight I've been on. The seats are made for skinny people and I'm not a big person but nor am I skinny. The snacks were horrible as well. Hopefully the last time I ever fly with United.

Not Verified | I have flown with Untied for years, I even have a United credit card, Hundreds of thousands of miles. I am canceling my card and if possible, never flying United again. They do not care about the customer; the miles have decreased so much they are basically worthless. 100,000 + miles and cash for a domestic flight. $1000 ticket and still want 50,000 miles and $150.00 to upgrade only half the flight. Save you time and money and fly with anyone else.

Not Verified | Awful experience. $400+ one way ticket from Denver to Traverse City. Flight was cancelled due to staffing issues (multiple texts and emails that said due to issues with staff). Waited on hold for over two hours before call dropped and in line at airport for over 3 hours before getting “help.” They didn’t offer a refund and if they had I’d have had no way to book at a reasonable price same day since they’d created an artificially inflated market for tickets by cancelling so many flights and leaving so many people stranded. They ended up putting me on a flight to Detroit which was 4+ hours away from where I paid them to get me without any reimbursement for lodging, rental car etc. That flight was then delayed multiple times. Spent an entire day at the airport waiting to get out and finally made it to Detroit at 3am when I was supposed to be in Traverse City at 2pm the day before. When I asked for a refund they told me my reservation had been fully used because they put me on a flight that was 1/4 the price of the one I booked when I was booking it. Eventually I got a whopping $150 credit that I have no intention of ever using. This all happened on the same day their CEO was flying in his private jet from between airports that they had hundreds of cancelled flights in that day alone (Newark to Denver). Stealing from your customers isn’t ok. If you take their money you need to provide what was paid for, if you can’t you owe them their money back.

✅ Trip Verified | We always fly United and don't usually have any issues except with baggage. Getting through baggage drop off took 3 times longer than getting through security. It seems they are using the Walmart business model and only opening a couple of the available lanes. We chose the bag drop "short cut" thinking it would save time but guess again.

✅ Trip Verified | First flight out of Orange County to connect with Heathrow flight from ORD. I paid for a first class full fare domestic one-way on United. First Class was full, as usual, with the upgraded Mileage Plus passengers, which I don't object to. However, the stewardess serving in First Class was rude, attired in a dirty, rumpled uniform, and served the most disgusting breakfast I have ever seen. It was described as some kind of omelette, but was in fact some kind of yellow slop. The stewardess acted if she was doing us a favour by serving coffee. This is precisely what happens when there is so little competition amongst airlines in the USA. Long gone are the days of the "Friendly Skies". This particular class of service on UAL should be described as "No Class", and was most certainly not even close to a First Class Service. I would recommend avoiding United Airlines if you can possibly do so; however, don't expect domestic US airlines to be much better. What happened to enthusiastic, courteous, American hospitality? Simply the worst!

✅ Trip Verified | What a shambles of an airline. Flight was delayed due to a problem on the airlines end. We ended up missing our connecting flight to our final destination, resulting in a complete loss (and rebooking of much more expensive options) of our booked transport and accommodation costing us a whole lot of money and one whole day of our holiday. When contacted was met with resistance followed by a mere 150 dollar credit offer, which would have barely covered a one way trip of the booked transport. This gesture although something, barely constitutes a sorry and feels like a pat on the back I. The scheme of things. Avoid United at all costs!

✅ Trip Verified | We paid for the seats 3 months before the flight. So that we had them and not get assigned for free in the airport. On Zurich to SFO United agents had us check in our carry ons because our paid for seats had no overhead storage. Because that box was locked and assigned for the crew only! Shame on you UA, selling seats knowing they do not have an overhead storage! And charging extra for that “privilege”. You did not sell them cheaper, we had no idea there will be no storage. During the flight, the passenger ahead of me reclined fast and spilled the water the attendant just provided in a cup, not a bottle! All on my lap. I had to stay soaking wet. UA had no solution to this problem. They shrugged their shoulders and stated exactly that: “not my problem”. On top of everything, all 3 checked in luggage we had with us was lost. UA had clue where they were for days. Athens? Zurich? It was an absolute nightmare to try to contact any of their agents, I was in queue to get a call from them for 4 hours and when they were “connecting” me, they disconnected … and nobody called back. It was the worse experience ever, they were doing a horrible job in all aspects. I suggest they start carrying more about their customers than other… PC issues. As far as it is right now, we will never use UA again and we advise anyone to find alternatives!