"Comfortable seats, but nothing else"
68 reviews N Barde; (Germany)
✅ Trip Verified | Comfortable seats, but nothing else. Upfront at premium price for a cup of coffee and a (modest) bag of cookies on a two hour flight on an early (7am) morning flight. Why is a breakfast not possible to serve? The most questionable was the lavatory, probably the most disgusting thing I have seen on a plane: dirty, old, and outworn. Comparisons would be here out of line, simply it was disgusting. It was a shame!
Aircraft | Boeing 737 |
Type Of Traveller | Business |
Seat Type | First Class |
Route | Tampa to Houston |
Date Flown | November 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"not ready to give my refund"
Sreevani Bollam (United States)
✅ Trip Verified | I was flying from Richmond to Louisville. I had a really bad experience. The flight took off without even boarding me. I flew from Richmond to Newark, In Newark they announced a flight delay and asked us to wait for an hour. We all were in an assumption that we will get a flight in an hour. but this didn't happen. Once all the passengers stepped aside to go use the restrooms as there was a wait, flight all of sudden started boarding the passengers and takes off leaving lot many people behind. When I asked how did they do it. they pointed that it was your fault. I enquired with my husband and asked him to book another flight as I didn't have anytime and need to be at school the very next day. It was almost 11pm in Newark airport they had no flights. I had to drive back to Baltimore and board another flight to Kentucky early in the morning 5am. After all of these situations the airline is not ready to give my refund back, they are just asking me to reach out to a team who don't reply to your emails or calls.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Richmond to Louisville via Newark |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“they won me over”
Suzanne Wesselman (United States)
✅ Trip Verified | This was an amazing experience made better only by the crew. Dawn T, international purser, and her crew of Patti, Sandra and Lisa all provided excellent service and attention. Dawn and Patti went above and beyond in everything and were such a delight. Once Dawn found out it was our honeymoon she even created a hand written card for us. We cannot say enough good things. The food was delicious and hot and always served with a smile. Thank you for making our honeymoon trip to Australia the beginning of what will be a fabulous trip. This was my first time flying with United and they won me over.
Type Of Traveller | Couple Leisure |
Seat Type | First Class |
Route | Los Angeles to Melbourne |
Date Flown | November 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“indifference of employees shocking”
M Norton (United States)
✅ Trip Verified | This flight, 1938, arrived 2 hours late, 5 minutes after arriving at Phoenix Airport's Terminal 3, I accidentally left my bag in the restrooms near where the plane landed. I reported the situation to the information desk and was instructed to go straight to the United office, where they said someone would quickly be sent to retrieve the bag. When I arrived at the United office, which has a glass wall, I encountered two female employees—one younger and one older, who seemed to be the supervisor. The younger employee said that she couldn't help, as everyone was busy with their assignments. I explained that the restrooms were empty when I left my bag and that it contained my eyeglasses, medicine, and valuable items, then she handed me a pass and told me to go back to retrieve the bag myself. Exhausted from walking for about 20 minutes, I struggled since I am a senior and hadn’t taken my medication, compounded by the stress from the 2-hour flight delay. One reason I left my bag in the first place was the distraction of family members calling to ask about the delay. Despite the inconvenience and suffering I experienced from not having my glasses or medicine, the indifference of these two employees remains shocking, and I still haven’t received any proper response about their behavior.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Washington to Phoenix |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Overall very bad experience"
Daryl Ware (United States)
✅ Trip Verified | United is a horrible airline. I was supposed to fly from Jacksonville, to Houston, then Seattle. Was supposed to leave at 5am. 1st flight delayed, got 9n 1st flight 3hrs later and was on plane for an hour. Told to get off plane because of an issue. Was then told we had to go get our luggage and check back in. They list our luggage and had to wait for 3 more hrs. Got a different flight to Washington which was also delayed and finally got to Washington which because it was delayed I missed my flight to Seattle. Had to wait 4 more hrs and got a flight to Denver. That flight got delayed another 4hrs. Got to Denver and missed that flight because of the delayed. Waited another4hrs and got a flight to Seattle. Spend over 30 hrs in airports that day. Missed my rent a car and hotel and activities. Spend over 200 dollars in food at over price airport. United refuse to do anything about all this at the airport and i was told that it was not United fault. Wrote in and they offer a 100 voucher which i still have not got but they said i would. Overall very bad experience and the customer service sucks.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Jacksonville to Seattle |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"had to check my bag at the gate"
M Keaudon (United States)
✅ Trip Verified | Apparently the overhead bin space was filled so I had to check my bag at the gate. Got on the plane and there was tons of space. Absolutely inconvenient given my time crunch when I land.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | San Francisco to Denver |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“turned into a living 3 days of HELL”
Maxime Richerd (French Polynesia)
✅ Trip Verified | I went to see my dying father in Tahiti. There was a flight to San Francisco and a connection to Tahiti from SF, 22 hours of commute without the hour taxi, checkin, security. The flight to San Francisco was to be delayed by an hour. The agent in Seoul told me that I could try to get the initial flight anyways and if I don't get it, I'm booked from San francisco to Los Angeles and I would go to Tahiti from there. It would add more than 10 hours of travel when I don't have time. No seats upgrade. I talked to some online agents and they told me that it's my only option and that I am booked, abruptly ending the conversation. When I arrived in San Francisco the flight was too late for me to get the connection. I ran to the gate still and the agents told me that the flight left as if it was my fault. I explained the situation and they said that I have to go to LA and then to Tahiti but there was a problem with the 2nd flight. They gave me again the customer service card before saying that they are busy. My dad had been told that when he'd die, he might just fall asleep. I learned later that my dad tried to stay awake that night. I called the customer service and they assured me that I am booked. I didn't trust it to I went out to the reception desk and they printed my boarding pass to LA, assuring me that I had a seat for the flight to Tahiti, they just couldn't print the boarding pass. I insisted, are you sure I am booked? They told me "yeah don't worry I see it here". When I arrived in LA I got out of the security zone to talk to Air tahiti so they could print my boarding pass. They told me that no seat was booked. That they tried to reserve it but they didn't book it. I cannot take the plane. They blamed me for using United airline. I talked to the online customer service again and they told me that I have a booking. I told them that I needed a booking number or something. They told me that they canot do more, to call Alaska airline before abruptly, once again ending the conversation. By this point I was so emotional that tears started flowing as I was explanning that 3 people from united airline told me that I was on that flight. They let me use the landline to call the United airline customer service. I talked to someone that didn't seem to understand what was happening, put me on hold for 40 min and hang up. I told them that I NEEDED to leave tonight to see my dying father. By this time it was too late to take any flight to Tahiti that day. I had to call my sister to ask her to book another expensive flight to Tahiti ASAP. I decided to book a hotel and take the flight the next day. If I din't fly with them and took 30 hours options I would have arrived sooner. I they didn't tell me that I was booked on that flight I might have been able to buy myself a ticket. It was supposed to be a 22 hours commute. It turned into a living 3 day of HELL. I asked for a refund. I wish to have back the time I should have been with my family. However they took it from me and cannot give me back the precious time with my familly.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Seoul to Papeete |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"A great crew and meal service"
7 reviews Christopher Yang (United States)
✅ Trip Verified | The pillows, blankets, and amenities were outstanding and comfortable and I did get a mattress cushion and pyjamas. United finally returned to its course-by-course process; thank goodness I didn't have to experience the way it happened during COVID-19. A great crew and meal service.
Aircraft | Boeing 777-200ER |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Washington to Tokyo |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Never recommend this company"
S Valeira (Portugal)
✅ Trip Verified | The flight got delayed, airplane stinks, very tight seats, and because of their delay, I had to pay the price, I missed my plane from New York to Charleston, and I had to 270 euros, nobody was helpful, even the app. Never recommend this company
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Porto to Newark |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"It was freezing"
R Bardem (United States)
✅ Trip Verified | The aircraft was late but that happens. There was no way to control the air from our seats, asked three different people to please raise the temperature on plane but nothing was ever done. It was freezing which made a 9 and half hour flight torture. Everyone had heavy jackets and blankets on. United please respect we are purchasing a flight and this should have been a easy problem to correct.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Venice to Newark |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |