United Airlines

Not Verified | They stole my money and ticket! This may happen to you as well! Avoid buying tickets from them if you want to avoid disasters. They canceled our return flight without even asking us! I booked my flight to Japan (Tokyo) with the United Airlines website. Their website offers a feature where you can "check" to see if there are any passport needs (Visas, approvals, etc.). We checked this for both me and my girlfriend and the website gave us the thumbs up to our trip which was supposed to be the next day. On the day of the flight, the person at the check-in refused to let my South Korean girlfriend in because she did not have an ESTA for entering the United States for our connecting flight. So we quickly sit somewhere and apply for the ESTA. But it gets approved after the gate has been closed. I called United to see if we could move our ticket and they replied saying that I had a "special" ticket. Meaning they could not move me to a later flight or offer me a refund. Even then I said fine, my fault, I should have checked. I paid an additional $2.6k for new tickets for a same-day flight with ANA (which were amazing by the way). However, ANA informed me that United may cancel our return flight. So I called them right away (about 1-2hrs after our original flight had taken off) and they said it's too late and they have already canceled the whole trip including our return tickets. I asked why and they said it's "just an automated system". I asked for our return tickets to be re-instated and they said I would have to pay them another $2.5k. Absolutely absurd. They basically took my money, their passport check service on their site is not reliable at all, and they canceled my entire trip without anything in return. I stayed on the call with the customer service trying to negotiate something but they did not offer me anything however the supervisor said to try asking for a refund through the site. Which I did and was refused right away. This is totally unacceptable procedure. You need to at least check in with me before canceling my return trip! In total I ended up paying $7k for tickets to Japan and back because of a stupid procedure and the incompetence of their web passport requirements check. Avoid at all costs. You may think this can't happen to you but I thought the same.

✅ Trip Verified | I took my sister to check in. She flies frequently on United and always gets a connecting boarding pass. The lady was very unfriendly and rude, refused to give her one, said the line was too long and turned her away, telling her she can get it herself when she gets off the plane in Chicago. There was 4 booths open and only 1 person behind her in line. We went to the next booth and was greeted by a very nice young man named Malik, who printed her pass for her, which took about 2 minutes. We will continue to use United because of Malik and other friendly customer service we've experienced, but no one deserves to be treated the way we were from the other lady, and if I see her there again, I will wait for the next person to check in.

✅ Trip Verified | The worst possible service. Flying from Philadelphia to Chicago. Plane kept delaying and delaying for 9 hours. No compensation or even apologies were given. Just voucher to buy snack ($15.00). Then on the way back I needed to change the dates - what I was offered was almost double the price of new ticket. As I was explained by supervisor named Gwen, United don't change Basic Economy ticket to the same. Only for Economy. Ended with buying new ticket for the half price of offered by United - funny, but also United flight. Will definitely try to avoid this company by any means. No wonder they have so many bad reviews.

✅ Trip Verified | The flight attendants were so rude, disrespectful, poor behaviour, unprofessional. The provided food were not even worse for the packaging and had been delivered in horrible manner. I asked for painkiller for headache and flight attendants repeated 3 times we do not have such a thing in this flight. The seat was uncomfortable and the back just moved 3cm. 5- I was the first one using the lavatory and smells like hell. Does not even have air refreshener.

✅ Trip Verified | Do not ever fly this corrupt airline! Me and my husband recently flew with them and due to delays, nothing which was our faults, we missed our connecting flight. They told us they could not get us on another flight so we were told to rent a car and they would reimburse us. We tripled checked with their customer service as we do not have the extra money for that. Well guess what they told us too bad, not their policy and they will not reimburse us so we are out over $200. Worst customer service and airline I have ever dealt with! They should be ashamed

Not Verified | This is by far the most uncomfortable flight I've been on. The seats are made for skinny people and I'm not a big person but nor am I skinny. The snacks were horrible as well. Hopefully the last time I ever fly with United.

Not Verified | I have flown with Untied for years, I even have a United credit card, Hundreds of thousands of miles. I am canceling my card and if possible, never flying United again. They do not care about the customer; the miles have decreased so much they are basically worthless. 100,000 + miles and cash for a domestic flight. $1000 ticket and still want 50,000 miles and $150.00 to upgrade only half the flight. Save you time and money and fly with anyone else.

Not Verified | Awful experience. $400+ one way ticket from Denver to Traverse City. Flight was cancelled due to staffing issues (multiple texts and emails that said due to issues with staff). Waited on hold for over two hours before call dropped and in line at airport for over 3 hours before getting “help.” They didn’t offer a refund and if they had I’d have had no way to book at a reasonable price same day since they’d created an artificially inflated market for tickets by cancelling so many flights and leaving so many people stranded. They ended up putting me on a flight to Detroit which was 4+ hours away from where I paid them to get me without any reimbursement for lodging, rental car etc. That flight was then delayed multiple times. Spent an entire day at the airport waiting to get out and finally made it to Detroit at 3am when I was supposed to be in Traverse City at 2pm the day before. When I asked for a refund they told me my reservation had been fully used because they put me on a flight that was 1/4 the price of the one I booked when I was booking it. Eventually I got a whopping $150 credit that I have no intention of ever using. This all happened on the same day their CEO was flying in his private jet from between airports that they had hundreds of cancelled flights in that day alone (Newark to Denver). Stealing from your customers isn’t ok. If you take their money you need to provide what was paid for, if you can’t you owe them their money back.

✅ Trip Verified | We always fly United and don't usually have any issues except with baggage. Getting through baggage drop off took 3 times longer than getting through security. It seems they are using the Walmart business model and only opening a couple of the available lanes. We chose the bag drop "short cut" thinking it would save time but guess again.

✅ Trip Verified | First flight out of Orange County to connect with Heathrow flight from ORD. I paid for a first class full fare domestic one-way on United. First Class was full, as usual, with the upgraded Mileage Plus passengers, which I don't object to. However, the stewardess serving in First Class was rude, attired in a dirty, rumpled uniform, and served the most disgusting breakfast I have ever seen. It was described as some kind of omelette, but was in fact some kind of yellow slop. The stewardess acted if she was doing us a favour by serving coffee. This is precisely what happens when there is so little competition amongst airlines in the USA. Long gone are the days of the "Friendly Skies". This particular class of service on UAL should be described as "No Class", and was most certainly not even close to a First Class Service. I would recommend avoiding United Airlines if you can possibly do so; however, don't expect domestic US airlines to be much better. What happened to enthusiastic, courteous, American hospitality? Simply the worst!