United Airlines

✅ Trip Verified | Fifteen hours of abject misery. Food was slop that I wouldn't feed farm animals. I am not sure why United thinks that everyone flying to India wants to eat Indian food. There was zero choice of a Western option. Seats uncomfortable with no leg room. Bathrooms were disgusting and appear to have never been cleaned during the flight. I couldn't get off the plane fast enough and have cancelled my ticket home next week with United.

✅ Trip Verified | With all the negative stuff flying around about United, I wanted add a positive note. My flight could not have been better. Very comfortable seats, great service with a smile. We left on time and arrived 40 minutes early. Everything was great from beginning to end, even the luggage came out very quickly.

✅ Trip Verified | United Airlines at MSP was very obvious in their attempt to scam us into paying more for our checked bags. The airport itself has a weighing scale, where our bags were within the weight limit of 50 pounds. The United Airline check-in kiosk stated that our bags were a little overweight, which was suspicious. The funnier thing was that we rearranged the items in the two bags and the carry-on bags to make it fit their 'distorted' limits, but upon going to the main desk for dropping off the now labelled bags, their scale once again showed that the bags were overweight. The United staff were also very dismissive, arrogant-sounding, and not at all courteous of the passengers. It would be one thing if these were domestic travelers. But these are international travelers who have saved up for a vacation, and this is how United staff are representing the United States of America. It is a little disgusting to be honest, to have such little consideration for their own public image. Valuable lesson learned. I would rather pay a few hundred dollars more for a similar flight operated by a different airline.

✅ Trip Verified | This airline company has the worst customer service I have ever encountered. We were delayed 36 hours due to 2 different planes having "maintenance issues". They refuse to compensate us $300 in total for 2 people's expenses over that period. The CEO does not respond to a complaint. He apparently believes in leading his team, as has been reported on internet sites, so I can only presume he is happy that his staff do not ever respond on his behalf to a personal email, direct to him. Absolutely dreadful. Customer Services pass to refund team, who say there is no facility to refund a customer, only a travel credit to be used within a year. As we reside in UK, we will not use the credit in that time. In fact, after this experience, we will never fly United Airlines again and tell our friends and family of our negative experience.

✅ Trip Verified | On 9/21/2024 My husband and I had ordered First Class tickets through United Airlines. We were supposed to arrive in Denver before our next fight at 11:15 am to make it home in Albuquerque by 12:30 pm. Due to what the pilot and airlines reps stated was a small hydraulics leak. We stayed on the plane on the tarmac for at least 1.5 hours. We then did not make it to Denver Airport until 11:07 approximately and the airline had already given our First-Class ticket seats away and expected us to be delayed at the airport 10.5 hours. The time given was now almost 9 pm at night. First off, I was injured with a boot on my left leg. This required me to receive wheelchair support. When we landed no agent was there to provide me with a wheelchair. Secondly when a 3rd party wheelchair company named: G2 Secure Staff, they didn’t even want to push me around to get help to make arrangements for an earlier flight home. No United Airlines agent could tell me where my luggage was and what my options were other than the delayed 10.5 hours at the airport. The third-party employee tried to get us a rental not informing us that he would take us out of the secure location requiring us go through security all over again. Since I had a boot on this was a long tedious process. We had to beg the third-party company to leave us with a different wheelchair to get around the airport while waiting. After sitting for two hours on the phone with an agent. I asked her to put us on the standby list and we finally got on a flight 3:45 pm. We were still 4.5 to 5 hours late getting a flight. We didn’t get home until almost 5:30 pm. Keep in mind Fargo North Dakota is 1 hour ahead of us, so we are waiting even longer with our time stuck on the first plane with mechanical issues. In addition, we were placed in economy when we paid for First Class and a refund was not automatically issued. They told us that we would have to fill out a refund request online and wait for a refund which could take weeks to get. We received a limited amount of support from United Airline Agents the whole time we were stuck at the airport. I feel if an airline causes you to miss your flight, they need to make arrangements to get you around to your next gate and on a new flight comparable to your first purchase. If they can’t do this, they should pay to put you on another airline or pay for a rental car and hotel. They wouldn’t even offer us to use their club to sit and rest in. All we were offered was 20.00 each for a meal voucher. Which is a joke at an airport. We also had to pay more for parking for a vehicle. Lastly, again I was told nothing could be done to help us until after we got home and filed a claim. This is how they take care of First-Class Customers and let’s just say no customer should be treated this way. Did I mention all we were offered on the ride home was a glass of water. They stated due to turbulence that’s all they could accommodate us all with a tiny bag of pretzels and some customers didn’t even get this. I will say, to be fair, the turbulence was pretty bad but why not hand out the pretzels as we walk on the plane like they do hand sanitizer wipes.

✅ Trip Verified | First time I tried United from New York to Orlando my flight got cancelled and my trip delayed by 2 days. This time my flight got delayed by 5 hrs. What gets me is the gate agents attitude, they are unhelpful and not very accommodating. United is an unreliable travel partner.

✅ Trip Verified | Air Hostess Susie is an exceptional and thoughtful person. She went above and beyond to assist me on the flight. Because of her kind hospitality, I will continue to fly with United Airlines.

✅ Trip Verified | Initially, our flight from Portland was cancelled. When this happened there was minimal to no accommodations for the flight. The gate agents were not willing to be helpful. Furthermore, they were scheduled off and so they were just trying to hand out cards to have people call customer service and reschedule. When I called customer service they continued to transfer me to three different people resulting in being hung up on. At the counter, as the passenger, I had to contact another airline and they were able to assist even though it was not their issue. The lady that was initially helping us was more concerned about whether or not she had clocked back in. To add, the customer service line that they opened had closed in the middle of trying to arrange our new flights. The supervisor on duty told us that the line was still open, and made zero efforts to try and open that line. As the customer I had to research the phone number to talk to reservations. The guy who was trying to switch the flights was getting very frustrated and visibly angry. As a customer we felt the same emotions but we needed the support from the airline in order to make our trip happen. To sum this up, United got us a flight on delta airlines. This flight was not properly confirmed when we got to the delta agent. The delta agent then was able to switch us to the flight that we originally wanted, making our travel day 20 hours rather than 36. United took over three hours to make accommodations and this would not of happened without me as the customer contracting both United and delta. I will never be flying United again because of how terrible this experience was. If I could leave a no star I would.

✅ Trip Verified | On 7/15/2024 my connecting flight from NJ to VA was cancelled, rebooked for twelve hours later. Minor inconvenience so I spent the day in NYC to kill time. Upon returning to the airport for my rebooked flight, all passengers were told to debark due to mechanical issues. Still not the biggest problem, but now there is not rebooking. The gate agent was extremely volatile with multiple customers. United did not issue any hotel, rental, bus, train, or food compensation for this inconvenience. I called the customer service line and that got me nowhere. I asked to speak to a supervisor and was told they are not answering the call. I was trapped in the Newark airport for over a day with no help from United. I eventually booked an Amtrak train ticket to make a deadline I had at work the next day since I hadn't arrived home on the scheduled day 7/15/2024. Buyer beware of this companies lack of care for their customers time and money since the services were not completed.

Not Verified | We booked a flight with United from Appleton, WI to Seattle, WA the day before our cruise was supposed to depart from Seattle. They cancelled the first leg of our flight from Appleton to Chicago so we drove to Chicago to get on the flight from there. They then continued to delay our flight continuously until they cancelled it at 1 am. It’s was then too late for us to get on a different flight to Seattle. We missed our cruise embarkation because of them. We were able to book another flight on Alaskan airlines two days later in Juneau, Alaska to catch up with our cruise in that port. United continues to deny our request to reimburse us for that airline ticket. We tried to book something thru them but they had no flights going into Alaska. We fly United on a regular basis but we will no longer be using their airline because of this. If they had cancelled our flight earlier we would have been able to book another flight to catch our cruise. Instead they delayed us 5 times and even had us on the plane for two hours and then deplaned us and delayed us repeatedly before cancelling. The whole situation is totally ridiculous. They were 100% at fault and offered no remedy or reimbursement.