United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4879 reviews
3/10
3 star Skytrax Rating
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8/10

"Ground service at LAX was nice"

(United States)

Trip Verified | Ground service at LAX was nice. We got help and support from United staff for special request, something we took for granted with Asian airlines, but not with United at EWR. I liked the Polaris seat, as always. Meals seemed not to be different from what we got in Premium Economy, and the menu offered the same dishes that we had on the route in the past few years. How long would it take United to update their meal offerings? BTW, United offered the most attractive (knock on wood) prices for premium cabin on the route. That was a huge plus.
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLos Angeles to Newark
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"both flights were delayed"

(United States)

Trip Verified | I flew United after a long time from LAX to Chicago O'Hare and both flights were delayed - 5hrs and 3hrs respectively. Dismissive explanations as to why this happens and no compensation makes it extra frustrating.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Los Angeles
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"fly other airlines in the future"

(United States)

Trip Verified | So as I boarded I ask for help putting my carry on above my seat and was told by the stewardess, to have a man help me. Not to mention, I’m handicapped and on disability. Then my WiFi wouldn’t connect, I ask three employees and couldn’t get any assistance. What it was, was I had to pay. I was never prompted to pay. I was able to text, so I had a friend search the Internet and she found out for me. This is the second time I’ve flew I United and I will never again. Hire people that want to help. Not like United wants to help their clientele. I’ll fly other airlines in the future!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteChicago to Tampa
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a masterclass in incompetence"

(United States)

Trip Verified | United Airlines epitomizes everything wrong with modern air travel, and I wouldn't wish their services on my worst enemy. My recent ordeal with them was a masterclass in incompetence, indifference, and outright disregard for customer well-being. The saga began with a flight delay caused by a hole in their aircraft's roof, a charming surprise that made me miss a critical corporate training session. United's solution? None. Instead, I had to fork out for an American Airlines ticket to salvage my plans, an expense and inconvenience I should never have faced. On the return leg, United managed to outdo themselves with yet another delay, showcasing their consistent commitment to inefficiency. Their gate agents, a delightful bunch of unhelpful individuals, refused to let me purchase a ticket from another passenger for an earlier flight, despite available seats mocking me from afar. The hotel United tossed me into during a layover was straight out of a horror movie. Ratty, dingy, and surrounded by characters that would make even the bravest soul uneasy, it was a testament to United's impeccable taste in hospitality. Now, let's delve into the circus of trying to get a refund. Starting with their one sided refund request form that allows for three whole sentences of why you deserve a refund with no room to have a discussion with anyone. Weeks of back-and-forth, endless bureaucratic hurdles, and what did I get in return? A laughable sum that barely scratched the surface of the inconvenience and frustration their circus of an airline caused. In conclusion, if you enjoy being treated like a disposable inconvenience, book with United Airlines. If not, do yourself a favor and choose an airline that values passengers as more than just cattle to be herded and disregarded.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKnoxville to Austin via Houston
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"speechless as to my experience"

(United States)

Not Verified | My flight from Ft. Lauderdale to Newark, was scheduled to leave at 5:05pm. We boarded late(which happens) and sat on the runway for 3 hours in the plane with NO AC and no water, nothing. It was very hot and unbelievably inhumane. At one point the pilot even turned off all engines… After this sauna, we were taken back to the terminal as we were told that the pilot couldn’t fly as his time had expired or something like that. I missed my connection to Quebec city from Newark. I asked for my money back and was told I couldn’t. Then, I asked the woman at the counter if I could take the flight the next day, to which she tells me that this mess will start all over again if I do that, I should simply take the flight which at that point was supposed to leave at 9:30pm. Is this something you do every day? Are you putting people on a plane every day and let them sit in the heat for 3 hours on the runway? Anyway, I decided to take the 9:30pm flight. The flight didn’t take off until after 11pm. My connection was the next morning at 9am. I was traveling with my 13 year old daughter, we were flying to take care of my mother as she had to have emergency heart surgery. We had to stay up all night waiting for our next flight, we were exhausted. We get on the plane the next morning, started to go down towards the airport, we could see the ground, then we go back up above the clouds, because they said visibility was bad, we then flew to Vermont to get gas… People don’t believe me when I tell them the story… because it is that unbelievable! It took us 20 hours to reach our destination which on a direct flight would take 3.5 hours. I am speechless as to my experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Quebec City via Newark
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"wonderful experience"

(United States)

Not Verified |   Absolutely wonderful experience! Flight to Denver was smooth and easy. The crew accommodated the extra large portable oxygen concentrator I needed. On the way from Denver to Missoula the plane had mechanical issues so it took longer to get another plane. I was worried I would run out of oxygen, but Pilot Pete helped me out and all was good!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMissoula to Denver
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"literally worse than Spirit"

(United States)

Trip Verified |   They hire staff to attend to you who get angry if they are asked any questions, they route you to the wrong location when you are trying to get your baggage that should have been on the flight to your destination, they will lose your luggage then not even attempt to locate it or reimburse you. Theyre literally worse than Spirit.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Fort lauderdale
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they treat customers so poorly"

(United States)

Trip Verified | We travel pretty extensively. United is pretty consistently the worst airlines for so many reasons. I think their rude flight attendants are my biggest complaint. They scattered our family with your children throughout the plane. When we requested to move our seats they told us they were full. The flight attendant yelled at someone who tapped her to ask her something during The flight. I am kind of unsure how this airline is even in business with their truly awful customer service model . We have flown "discount " airlines with 1000 times better service. It's kind of sad that they treat customers so poorly.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Chicago
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“flights were canceled multiple times”

(Canada)

Not Verified | If I could give United less than a 0 I would! Our flights were canceled multiple times due to runway closures and construction in San Francisco. We spent 25 hours in an airport because of your poor planning. Why would you book people on flights that you cannot guarantee! And when we asked for help your representatives had no clue what they were doing! From telling us you booked us on another flight that you didn't! To telling us that our bags would be going to our final destination, which they didn't! It was by pure luck that we stopped at the carousel and surprise surprise our bags were there. To the rude representative at the boarding counter. You guys are an absolute embarrassment! I am telling everyone never to fly with you.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Kelowna via Vancouver
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Hurray for Sonja"

(United States)

Trip Verified |   Flights were canceled and I ended up at Washington Dulles Airport. My original flight should have gotten me to Fort Myers Florida at 11:02 AM. IT IS now7:30 PM. No flight on the horizon all due to weather. I understand the problem. I'm writing this to tell you that although I'm not happy being put in this position I congratulate every employee of United Airlines for being so patient with all of us and kind. Especially Sonja in Washington Dulles. She made everyone feel important and she never once looked tired or fed up. Hurray for Sonja taking care of flight UA2049!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago O'Hare to Fort Myers
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes