United Airlines

✅ Trip Verified | Paid for a preferred seat but they totally ignored my seat preference. When I spoke to the lady at the counter she just said "too bad, full flight, just go online and get a refund". Only saving grace was they had a nice lady in united club at SFO named Melissa who helped me get my original seat back.

Not Verified | I paid for round trip first class tickets. They put me in economy for most the trip. Said there were other people ahead of me. How is that when I paid 6 weeks in advance for my ticket? Then when I asked them to reimburse the difference between economy and first class (not the whole trip) they refused. They do not honor their word when you purchase a ticket and will not make the mistake right. Do not fly this airline. This was my first time traveling by myself and it was a special present for myself and that absolutely ruined it.

Not Verified | This was absolutely the worst airline experience I've ever had. Followed by the previous United flight. Each time I flown with this Airline they have left the terminal late and have always had some lame excuse as to why. Ranging from insufficient workers at the baggage system to unproperly loaded planes with too much weight on one end or the other. I am done spending my money with these people, why wouldn't I just pay for a no problems and on time Delta ticket?

Not Verified | The worst experience of my life. The staff are tremendously helpful, however after canceling my flight I've been trying to reach out to customer service with no luck. The phone call is currently at 35:02. It is funny after trying not to use United, they were forced upon me because of technical issues with Air Canada. This has been the worst experience of my life I'm stuck in New Jersey and cannot get any assistance. But the staff in the airport do a great job this is clearly management issue and most likely just a greedy company that doesn't care about it consumers.

Not Verified | I was boarding my flight from Santa Ana to Denver. I have a connecting flight from there with a transit time of 2 hrs. I was carrying 1 carryon suitcase for 3 people and the people checking by tickets for boarding asked me to check in my carryon suitcase. I refused because I have medicines and valuable stuff. They said I won't be able to board my flight if I don't checkin my suitcase. Luckily some staff came to my help and asked me to carry my suitcase into the flight. Worst staff and I will never fly United airlines again.

Not Verified | My original flight was on June 18, 2023, at 3:45 pm. United Airlines canceled the flight due to mechanical issues. All the passengers were in the aircraft without food or drink for more than 5 hours. After that, they asked us to pay for the hotel and meals. They mentioned that we can reimburse it through united.com/feedback. My flight was delayed for 30 hours, and they rescheduled it for June 19, 2023, at 9:45 p.m. I submitted all the receipts once I came back to Canada, but I never received any refund. I contacted them many times, but they will ask you to submit in different areas on the website again and again. I called them again, and they emailed me and said my ticket is non-refundable so they cannot refund my hotel and meals fees. It is absolutely a dishonest airline! They have no responsibility and telling lies to customers. I will never want to retake this airline.

✅ Trip Verified | Boarded plane on time. Then told we cannot take off on time because we do not have a pilot. Wait for a pilot for two hours. Will never again fly United.

Not Verified | Tried to use rewards. I got screwed out of 75,000 rewards. That was my original sign up bonus. Somehow it got lost. Good luck trying to get somebody you can talk to. I will not fly United again unless I have no choice and getting rid of their credit card as soon as possible

✅ Trip Verified | On September 5, United Airlines, experienced a systemwide technology issue, and that prompted them to request the FAA for a Nationwide ground stop out of an abundance of caution. Onboard my flight to Houston we were affected by this, United handled it the best possible way. From the moment it happened, the pilot kept us informed, the flight attendants immediately started serving cold iced water, and within 35 minutes we were given the option to deplane and stay inside the concourse where it was cooler. The entire incident only made us arrive 48 minutes later than scheduled to Houston. Kudos to United for the professional and humane way everyone was treated, no one onboard complained or created an scene as United was on top of everything. Once up in the air, I have to say that the flight and the service was friendly, fast, and efficient. I would like to continue to share how much I enjoyed this flight onboard a two-year-old 737MAX. It truly is a fabulous airplane. Thank you United for doing the right thing for all of us onboard but most importantly, for taking us safely from Philadelphia to Houston.

Not Verified | Worst experience in my life. First the luggage space was not arranged good, most of the people couldn't fit their bags in. The screens were not working, it was a 7-8 hour flight? Come on you could've checked if it was working. The whole plane froze to death they let the ac on the whole flight.