United Airlines

✅ Trip Verified | Worst experience flying ever. I booked my flight several months ago, traveling with my little one under a year I made sure to book my trip with the least connections. I had troubles adding her on the reservation so I called the airline to get this done. They took quite a bit to help me but was told it was done, there was no added charge and I was going to receive a confirmation in a couple of days. I received an email with a link to the reservation details, when following the link I could see the 3 of us were booked and everything looked good. When check in time came I went to the website and it said I needed to check in at the airport because they first flight was thru air Canada. I showed up to the airport 2 hours ahead even though you only need about an hour for domestic flights. When I get there Air Canada can not find a ticket for my daughter they took a while trying to solve it but in the end they told me to contact United that it should be an easy fix as she was sitting on my lap. When I contacted United the agent treated us as if we were lying and we didn’t register our daughter, he said there was nothing we could do and it needed to be done by air Canada, mind we told him we were at the airport with all our our bags and our little one and have about and hour and a half before the flight leaves. He said I needed to purchase an infant ticket for her and I said that I wasn’t informed when I called to add her but we could pay her ticket if necessary. United kept telling me I should do that with the airport staff and air Canada kept telling me they can’t do that… this took a while. When I saw the time was getting close and we were not getting anywhere, I asked if I could just buy an adult ticket for my daughter for this flight and just continue with the rest of the trip as paid, he said they didn’t have my daughter at all, when I said I had proof that I had called to add her to the flight and her name in the reservation details he went again to talk to his manager (3rd time).. it seemed so unreasonable that they couldn’t do anything when she was traveling on my lap. He came back and said they see her name but because it’s international and we didn’t pay for a ticket they couldn’t help me. By this time we already missed our flight, we asked to be transferred to the manager after about another hour talking she said they could get us on another flight arriving to our destination 3 days later and with an overnight layover and magically, now she was able to get payment for a ticket for her? Both agents kept an unapologetic attitude even though we were not at fault. You would think that if you call the airline to let them know you are traveling with a kid and they take her name and info, they would tell you you need to pay a ticket. I reminded the manager how hard traveling with kids is, and that an overnight layover was not ideal, also that I had book those dates for a specific event that I was now going to miss. I told her that it was a major inconvenience on top of getting stuck at the airport with a little one and all our luggage for hours without them getting anywhere to now have to come back the following day. She basically said that all she could do to help me. I was so frustrated, tired, sleep deprived that honestly could not take anymore from United I asked for a refund and purchased a way more expensive ticket thru another airline - they really screwed me over and not once took ownership for their mistake.

✅ Trip Verified | We flew United Airlines from Edmonton to El Salvador Feb 8 with connections in Denver & Washington DC on the way there. LAX to Denver Feb 23 on the way home. Each flight on the way there was on time, respectful and friendly. All our luggage's made it on time (We were a group of 9 passengers) On our way home we were delayed in LAX to Denver, the workers there were very nice and respectful to everyone. Our connection in Denver to Edmonton was only 40 minutes. We let them know and they ensured when we landed to ask everyone to remain seated that didn't need to run and allow us off first. We ran to our connecting flight to find out they held the plane back for us. I want to say thank you for the very smooth, reliable, friendly and outstanding services we received.

Not Verified | I had a great experience in Denver. While I hate to admit it I lost my phone on the plane. They continued to search while boarding two planes and managing all of the chaos. The remained calm and gather my information, I will be forever thankful and I am very pleased with the kind and caring customer service they provided. Thanks so much. And yes they found my phone after 20 minutes of searching.

✅ Trip Verified | I flew Premium Economy class from Washington DC to Frankfurt, and it was my best flying experience. Firstly, the flight was on time. The flight crew were very professional, laid back, and willing to help. I had the best time chatting with the crew in between food and drink services. The flight itself was very smooth (I know they don't control that) and my seat was comfortable. I would fly United Airlines internationally again.

Not Verified | United is off my list for next trip. I like to be comfortable and being served well as I pay for. Food and even snacks are unacceptable, seriously horrendous. Bad menu choices. Staff do not serve first nor Business correctly. They never ask for my jacket to be hanged on a hanger. They serve in plastic cups in 1st class?. Every time, in every United flight (just got back yesterday from Mexico City through Houston to Cleveland, OH) the staff converse with each other very loud. After Covid (who said it is over?) there is no need to wear a mask, yet so many people were coughing and sneezing constantly, as if someone was very sick. Isn't a duty of the stewards to say something such as: "Could you please cover your mouth when you sneeze or cough?". Very mediocre service. It is a shame how disquieting is to pay first class to get such poor service.

Not Verified | United airlines Economy Plus is a waste. I upgraded from Economy to Economy Plus for $109. My ticket was purchased 4 months before the flight. I purchased this upgraded seat because of a back problem that I have. I picked an aisle seat so that I could sit sideways and allieve the back pain that I was expecting. Two days before my flight, my seat and row was changed, giving me a center seat. I complained to 6 different people and they all said this happens all the time. For $109 upgrade this should never happen. I will not be flying United again.

✅ Trip Verified | My flight was scheduled to leave Springfield at 6:15 am with a connecting flight out of Houston to Sarasota, FL after a 1 hour 14 minute layover. At 6:30am the counter announced they had overbooked and needed 4 people to volunteer for a later flight and $1000 coupon. At 7am it was announced that no one could board until 4 people volunteered to give up their seats--most of us had connecting flights out of Houston, so connections would be missed.Next it was announced all carryons with wheels needed to be checked in on the loading bridge. I asked the agent if it was mandatory to checkin carryons if it was a connecting flight--she replied yes. I said I hoped I didn't miss my connecting flight (also United). We were finally allowed to board, yet sat on the tarmac to be de-iced for a considerable amount of time. We finally landed in Houston at 9:32--My connecting United flight was to depart at 9:44am. I waited to pick up my carry-on, flew through the terminal and arrived at the United counter minutes after the scheduled departure, only to be informed that the door had been closed. No more flights out to Sarasota until the next morning, but one to Tampa at 2:30 pm. My friends had to drive 2.5 hours to get to the Tampa airport (the traffic was crazy that evening) and I had to wait at the airport almost 4 hours. It is unbelievable to me that the flight didn't wait for the people who missed the flight by minutes at United's failures. I will never fly United again.

Not Verified | Beware, if United cancels your flight you are on your own if you go with another airline, even if the agent tells you they will refund the cost of the other airline. My flight was cancelled and the earliest they could get me out was 42 hours later. I was able to catch a flight with Southwest the next morning. That United agent said they would reimburse me for the Southwest flight. When I reached out to United to get the reimbursement they indicated they would only refund the portion of my ticket that was cancelled. They were very apologetic and sorry for the inconvenience cancelling my flight, me having to sleep in the Denver airport, but too bad for me. As many miles as I have flown over the years, this was the worst experience I have ever had. Being told one thing and then not honoring their agreement.

Not Verified | I have been flying for years. This is one of the first times I have chosen to fly with United airlines. Worst experience I have ever had with an airline. Our flight was delayed in Honolulu to san Francisco so we missed our connecting flight. Then they booked us 24 hrs later. That was a problem we both had to work on Monday. So they had another flight that was earlier but to new jersey still put us late on Sunday to arrive in Cleveland. We ended up staying at the airport so we didn't miss our next flight.

✅ Trip Verified | Pure incompetence. Hour and counting delay on flight due to lack a preparation. I have only flown with United one other time in recent memory and the experience was also terrible. Horrible company. Don’t give them a dime. Fly Delta!