United Airlines

As a regular flier on United's international routes, I have found service in the last year have improved. I am always in the premium economy section (only gives one more legroom unlike other airlines which deliver a premium economy as something midway between business and economy). This flight from Munich to Washington was fine. The food was pretty tasty, and included a premium ice cream. The snack before landing was perfect. Service was cordial and efficient, with water and other drinks offered on a regular basis. They handed out individual bottles of water. There was a great selection of films and tv. My only complaint would be the toilets, which go unattended for the entire flight - and some of them get pretty messed up.

✅ Verified Review | Hong Kong to Tokyo Narita. United's service has been on a continued downhill spiral since United bought Continental Airlines. I was a loyal and proud Continental Airlines customer before the buyout. I have reluctantly continued to fly United because the connections from Houston are still the best there is. However, the service is appalling. On this most recent trip I was changed a hefty 2nd bag fee. Even though my expensive United Club card allowed me 2 free bags and the code-share partner, ANA allows for 2 free bags. United has lost my ticket. As well as many other instances of mishandling by United. I hope that United listens to its customers and improves the service to the same level as the old Continental airlines, where I felt like I was treated like a human.

Washington to Rome with United Airlines. United is finally making some progress. The meals have improved. The entertainment choices are broad. The crew was accommodating and upbeat. The flight was certainly better than a UA flight I took 8 months ago from Dulles to Tokyo where the food was very poor.

Our United Airlines flight from Lima to Newark was fine, but the service was terrible. The flight attendants served dinner shortly after take off and never came around again until shortly before we landed in the morning, when they handed out a muffin. We did not get anything drink for breakfast because they waited too long to start the service and only managed to serve drinks to half the passengers. Not being offered anything to drink for 7 hours is simply unacceptable!

Puerto Rico to Boston with United Airlines. I have never gone so far as to publically give a rating or review in my 45 years of being on this earth. However, sorry to say I just had to this time. We recently were returning from vacation where my sons anxiety disorder worsened considerably and we had to get home quickly. We had the worst flying experience in all of our flying history. We had never flown United before. Never will again. My son has a medical issue as I mentioned. I planned ahead and paid for premium seats to assure we were all sitting together. Our flight before that came in with about 10 minutes to spare for us to board this connecting flight. By the time we got there, people were still in line to board. However, the desk agent "removed" us from the trip. They quickly realized that this decision was a little premature so they offered us some open seat tickets. None of course were next to each other. However, this is why I spent an hour on the phone with United the night before...to make sure we were together in case something happened with my son. I asked if they would be willing to talk to the other customers(travelers) and see if anyone would be willing to switch seats with us as it was the agent who removed us in the first place. He simply walked away. When he came back, I asked if we could resolve this. Apparently the lady next to him was already assigning the extra tickets now to someone else. We now with no choice of our own had to wait for the next flight which I luckily had pre-booked the night before just in case we truly did miss the connection. Only because united had sent us an email that the first flight was already delayed by an hour and a half. All during the process of this the desk agent kept talking to other people, never once apologized for the stress he was causing. He was extremely rude, and said that unless my son has a heart issue or has an oxygen tank that it wasnt his problem. When my son heard this, it immediately hit a nerve and the guilt of us having to deal with this agent in this way and the frustratingly awful customer service sent my son into a debilitating anxiety attack (looks like a seizure). Yet still the agent continued to be defensive. Not one apology, or assistance from anyone at that desk. Clearly, the trouble I had for over an hour on the phone with United the night before made no difference. When I asked if there was someone I could speak with to get further assistance I was told "yeah, its called online'. Once we boarded, the level of professionalism was atrocious. The flight attendants could be heard talking about the men they dated, rammed the drink cart along passenger seats multiple times, could barely be bothered to actually listen to your order, forget about asking for a blanket. Thank you for your sympathy United for an already very tough situation.

✅ Verified Review | Frankfurt to Newark with United Airlines and a very good flight. Very comfortable and good food. Also good IFE, only bad thing was that they had unfriendly crew. Ontime flight. Much to watch on screen and much leg room. Good price quality!

San Francisco to Fort Lauderdale with United Airlines. For a red eye flight this plane was so dated and uncomfortable, very uncomfortable. The plane looked like it had seen better days, cigarette trays in the arm rest will give you an indication of its age and it looked as thought the leather was about as dated. Check in staff were not so friendly or helpful. I was a fan of Continental back before the merger, and thinking United would uphold some of the standards I have taken them on a few occasions - but clearly I'm mistaken and sadly disappointed with staff and specifically aircraft comfort and appearance. For a ride back in the 70s this is your airline.

✅ Verified Review | Las Vegas to Oklahoma via Denver. I recently flew with United to Oklahoma to visit relatives, in May. When we did our self check in. We all had separate seats even my 3yr old daughter! I went to ask for assistance and was given the "we can't assist you with your seats, then she points to the sign "bag drop off only". She then said go sort yourself out at the gate. we got to the gate, and waited for someone to assist us at the service desk. When someone finally appeared. We asked if they could help us with the seating arrangements, because how could they seat a child on their own. We were told they couldn't help with seating arrangements we needed to go to the ticketing desk, which was on the other side of the terminal! we were told we can go ask people to move so we could sit next to my daughter. Frustrating! Then before boarding we were stopped by the gate boarding attendant and was told we had too many bags! We are allowed two bags per person. There was four of us, we had seven bags. She made my mum ruffle around to consolidate our bags, but I told the attendant that my daughter is a person and we paid full price for her, She (my daughter) is allowed two bags! 2x4=8! The attendant then looked at me blankly and just let us through not even apologising for her mistake! Rude! A week later my parents return trip from Oklahoma was booked with United airlines. When they got there (their English is limited) they asked for assistance with the self check in. The two ladies that went to help them, told my parents they had too many bags. Again! My mum had two bags, dad the same. Mum was holding her jacket and a travel pillow for the flight. They bullied my parents to the point, that my mum said she didn't want any more hassle and was happy to pay for the baggage fee. My mum had only cash, but they told my mum they don't accept cash, only credit card! By this time it was almost boarding time for them, then a supervisor of the airline came to see what was the fuss, the supervisor told my parents that they can go because they have the correct amount of bags - just plain rudeness! No customer service! Would never recommend anyone to fly with them! United airlines horrible! If I had a choice I wouldn't give them one star!

Shanghai to San Francisco with United Airlines. I chose to fly United as I couldnt face a China Eastern flight over such a distance and thought it would be nice to fly a US carrier for a change. Sadly dissapointment started when they took my bottle of water just outside the plane - (no bottled water given on board). I was quite suprised that the aircraft actually looked older than I did - not a good thing. No in seat entertainment and the premium economy seats were exactly the same as economy but you got a couple of extra inches legroom. There were instructions on how to use your own ipad and the United entertainment system but you could only do so if you had already downloaded the app - thanks for telling me in advance. Or I could pay $15.99 for wireless to download it. The food was awful, the pasta was rubbery and had a very odd taste, so on the way back on the same terrible plane got a sandwich from the deli near gate 102 - much better. Was it worth the money to upgrade to premium economy - no, except that I had an empty seat next to me on the way out. Will never fly United Airlines again. Only positive point the hostesses were very nice.

✅ Verified Review | I booked United Airlines flight 3692 from Austin to MSP on May 11, 2016. There was an mechanical problem with the door so the passengers were diverted to other flights. The purpose of my trip was to attend my brother's funeral, I had to be there on time. I explained my need to get to Minnesota before 1:30 and the AUS attendant got me onto the next flight to Houston to make the next flight to MSP which was scheduled to arrive at 1:17pm. The National Cemetery is right next to the airport and the time is approximately 10 minutes from the airport to the cemetery via the highway. At Houston, I asked the attendant if I could be off the plane first when it arrived at MSP. She said "No" but she did move my seat assignment closer to the door. I also asked if they could request a sky cab/cart upon landing so it could take me to the taxi cab stands located outside the airport. They made those arrangements for me. Fortunately the plane arrived 10 minutes earlier than the scheduled arrival time. The sky cab/cart arrived just as I got into the terminal. The driver whisked me as close as he could to the taxi cab stands and explained the quickest way to get to the taxis. I want to thank all attendants, the MSP cab/cart driver and the taxi cab driver for getting me to my brother's funeral 5 minutes before the 1:30 start time.