United Airlines

Fresno to San Francisco via Boise with United Airlines. This airline is the worst I've ever flown on. They constantly strand you by booking the flights too close together. So if one gets delayed? Then your entire trip is now totally screwed up. This is the second time in the last 3 months that this airline stranded me somewhere! The first was in Chicago, IL at nght and my connecting flight was even delayed and in the gate right next to the gate I was in. But my bag made it on that flight, but I didn't. They didn't even pay for an overnight hotel. So I was in Chicago overnight with nothing! Now they did it again, but this time in Fresno, CA. It is true, you get what you pay for! I will gladly pay more money from here on out to fly any other airline. Heck, I'd drive before flying this airline again.

Worst customer service experience. I understand that flights get delayed and cancelled. There is a way to handle them when they do. We had a connecting flight from ft. Lauderdale to United's hub in Newark today. After we got off that flight everything was handled poorly - our flight was cancelled without even a hours notice or any explaination why, we were offered standby on two flights to Detriot and a 3rd option of staying the night(without compensation for a room) in Chicago and going to Detriot in the morning(3 pretty poor options). We were told no flights would be able to connect us to Detriot until the following day. After both of the standby flights were delayed we asked a different customer service desk to put us on a flight to Grand Rapids, which they were able to do. Once we arrived in Grand Rapids, our only checked bag was not on the plane. At no point was the staff willing to do the right thing. It is clear United's policy is to make a quick dollar and run over customers to do so. Will never use United again.

✅ Verified Review | It was my first time flying with United Airlines and it turned out to be quite a pleasant flight, United Airlines was the cheapest full service airline which offers flights from Singapore to Hong Kong. However the timing for the flight was not that good as the flight departs Singapore at 5am in the morning. The aircraft cabin was quite clean and the seats were comfortable, the flight attendants were friendly when serving food and drinks to passengers. There was a choice of chicken noodles and scrambled eggs for the in-flight meal, I chose chicken noodles for my meal, unfortunately it was not to my liking as the noodles were too dry. The Inflight entertainment was really unresponsive and difficult to use but overall it was still a pleasant flight with United and I will definitely fly with them again in future.

The stewardess on my United Airlines flight from Houston to Guatemala City was friendly and quite helpful. As we were getting closer to Guatemala City, she noticed that she had extra food and offered it to me. That came in handy as my next flight was delayed and I had to run to get it. I highly recommend her and wish her the best. My flight from Guatemala City to Houston actually had the Captain come over, give us his card and thanked us for traveling with United - I was impressed.

✅ Verified Review | United Airlines from Melbourne to Washington via Los Angeles. Apart from a genuinely appalling luncheon out of Melbourne, and rubbish food for sale on the domestic leg, I found everything efficient, punctual, and as comfortable as one can expect in Economy Plus - which is more economy than plus. But the extra leg room and earlier boarding and disembarkation is what I want, not frills. The Boeing 787 was new, in excellent condition, clean, seats quite comfortable for me, and a very good IFE product. Similarly with the Boeing 737-900 from LAX to IAD. Mature, pragmatic FAs: you know they know what to do, but charm is not always in it. Inflight wifi was not exactly cheap and tended to drop out over Samoa, but who doesn't? Otherwise very reliable. I've been flying UA for 30 years now, and have a lot of miles with them under my belt, and I have almost always found the airline functional, clean, and reliable,

I flew out of Newark on 3/26 to West Palm Beach, Florida and back from Atlanta to Newark. Both flights were delayed and there is no inclement weather in the forecast both days. The plane going to West Palm Beach was so uncomfortable, my husband who is only 5"10 complained that his knees hurt after the trip. The plane coming back was slightly better but not a lot. My daughter who flew the same time we did via Southwest - both her flights going and coming back home were on time. I will not fly United again if I can help it. I will spend extra money just so I can fly on another airline other than United. Gas has gotten cheaper and the airline could not forego charging for luggage check which further delays the flight since everyone wants to carry their suitcases with them to the plane to avoid the fees. We were in Group 5 last night and people who had their suitcases with them had to check them in for free because there was no more room available for their bags in the plane and I think this is not fair because my husband and I checked in our small bags and we had to pay for them. It seems this is a punishment for people who check in their bags and for those who did not and then at the last minute had to check them in because of lack of room for their bags for FREE! What kind of a system is this?

✅ Verified Review | The worst customer service I have had and I am not one to complain. I had a 6 am flight booked to go to Houston then Cozumel an hour after. We were then told the flight was then delayed by 8 hours (supposed to leave around 2 in in the afternoon but I later checked and and it didn't leave until 5). No one expalined the situation until 2 hours later. There was no apologies or complimentary coffee to help make the long wait bearable. I understand that is always a risk when flying but I waited in line for over 4 hours to be rebooked onto a flight and given a hotel voucher so vague not even the staff at Dallas could tell me what to do (I would be in Cozumel a day late). No information on the hotel number or address or shuttle. Just the name and there were two in the city. Not being from the US I then had to use roaming charges to try and find my reservation. There was no reservation at either and no shuttle according to the hotel. Just take my advice and pay a little extra if you can for a different airline because I would not wish this situation on anyone.

San Francisco to Sydney, travelling on to Auckland. United Airlines are the worst airline to travel with - they only allowed to check in one bag, although they are flying for Air New Zealand. The flight service was the worst - in 15 hrs flight they gave us one meal, nothing in between until the breakfast. I also was not given the requested meal, not even water or soft drinks. Even the return flight for the baggage is limited to one bag, even though we are with Air New Zealand. Called the airline and the answer is that you have to go with United rules of baggage and can not pre pay for excess baggage - you have to pay at the airport $200.00 against $1.00 which Air NZ is charging for excess baggage as a promotional. Will be the last time to travel with United Airlines.

Just back from a trip to Florida booked with United from Ireland, with Shannon to London leg by Aer lingus. Outbound from Heathrow to Orlando via Washington and returned via Newark. Overall found them very good to fly with. Staff both in ground and in the air helpful and friendly. Food not great but no worse than other carriers. Plenty drinks offered. Boeing 777 very comfortable and plenty room. Boeing 757 inbound a bit cramped but not full which made it easier. Our seats from Washington to Orlando were changed on check in and had us separated from kids but agent in London sorted it no problem. Also a nice touch was arriving in London late yesterday morning the crew moved as many connecting pax as they could forward and also asked anyone not connecting to allow those with connections off first and amazingly everyone obliged! I must say I wasn't looking forward to the trip given some reviews (booked this way as cheapest option), but I was pleasantly surprised and would not hesitate to use again though would try to avoid the Boeing 757 transatlantic legs where possible. I fly a lot and there are a lot worse out there!

Chicago to London return, both flights basically the same as this LHR-IAD sector, with the exception of a fully functioning in-flight entertainment system. Check in with United in London is at its worst average and usually much better. I swear Heathrow has the best ground staff in the entire United system. Was informed the Star Golds now when access to fast track security which is used. It is a very long walk to the United Club but I was prepared for that. The United Club in London is tops and with great staff. The plane was a typical old Boeing 767 that United flies between London and Chicago. While old, it is fairly comfortable in Economy Plus as long as you aren't big into watching video. The screens are small with poor resolution and the sound for the video wasn't working on this flight. Still, all was set up with fresh pillows and blankets and the plane was clean. The thing that made this trip even better was that the economy cabin was empty. My guess is there were 25 of us in back with the front two cabins almost full. The lunch was decent though the portions were quite small. I don't like the pre-landing snack so I always bring my own food onboard for that meal. Flight attendants were friendly. In fact, everyone in Economy was in a good mood that day and, who wouldn't be with all of that room. We were delayed in London due to traffic and weather. Arrived in Chicago having made up about half of the delay. Baggage was out in a very acceptable amount of time. I do this route a fair amount and it is usually one of United's best. Much of that has to do with the London ground staff which is often exceptional and some of the flight attendants who routinely work this route. Fly this route four or five times a year and people will start to recognize you. I am no fan of the new United and this flight isn't quite as much of a joy when full but flying this route tends to be one of the better experiences when traveling on the new United.