United Airlines

✅ Verified Review | Newark to Minneapolis. I will never purchase a flight from United Airlines again. The overall experience honestly couldn't have been worse. I am an eternal optimist and frequent traveler, so it is very uncharictaristic of me to complain about travel experiences. Sadly, United Airlines has been a collasal disappointment. In one trip they have managed to delay flights for over 24 hours on the front end, lose luggage and currently delayed returning flights for 3 hours. Their customer service workers are incredibly rude and not helpful. I am honestly amazed that this company is still in business based on their poor customer service and apparent inability to run an efficient operation. Avoid this airline at all cost.

✅ Verified Review | New York La Guardia to Vancouver via Chicago. The New York to Chicago flight was nice trip and bumpy so service was suspended for safety reasons. Chicago to Vancouver a nasty air crew looking to upset customers. We sat in the third row or first of premium economy. We were ordered shortly after take off not to congregate or line up for toilets in the rear. Since we were up front making it to the toilet without anyone getting in front of you was impossible. Due to this fact I did not drink on aircraft as at 65 it can be painful to wait. We were offered no food as promised for our two hungry boys. They did get a third of a can of Sprite as this was their second long flight they asked for another drink of Sprite. They were refused. My wife asked for water instead politely. I asked for the purser to request an additional sprite as United advertises complimentary beverages. He did deliver. I thanked him profusely but now I was unbeknownst to me a marked man. I sat quietly until I was in dire need of a toilet. There were eight people in first class all sitting comfortably so I quickly used the front toilet. You would think I had threatened the aircraft. When I exited I was berated and demeaned by that same purser and ordered back to my seat. Where else I would go at 36,000 feet in the air was a mystery to me. I complied without incident. I did tell him quietly before landing he was a rude man for embarrassing me for using a toilet. On arrival the pilot came bounding out of the cockpit and had requested security at the gate. A toilet offense had apparently endangered the aircraft in some ridiculous fashion. He proceeded to lie about me talking to staff which had not happened. I was accused of blocking the aisle which had not happened. The security personnel dismissed the incident and we all went home. United is not passenger friendly and rather than attack or correct complaints they attack the complainer.

Flight #5953 - Kansas City snow storm of Dec. 17th. Flight was to depart at 5:22 pm. Delay, delay, delay then cancelled shortly before 8:00 pm. The lines of people at the gates were long and moving very slowly as people were trying to get other flights and airlines arrangements. At 8 pm an announcement that the agents at the gates had to leave for the day, as they had completed their shifts.....all hell broke loose as people began running from the lines out to the ticket counters in the terminal to be closer to the front of the long line. There was about 200 people in line for one agent. Other airline's planes were leaving, but not United's. It was communicated to the passengers that the one de-icing truck United had for Kansas City had broken a line and was inoperable. So, without de-icing, no flying. A neighboring airline had 4 de-icing trucks, however, three of those were broken so United couldn't borrow one. Really, in Kansas City, no contingent plan for snow other than one truck. Waiting in a line that wasn't moving, called customer service to reissue tickets on a different flight. We were told no planes were going to fly out the next day, Sunday, but they could get us on a Monday morning flight. The employee lied to get us off the phone and move on to someone else, by just scheduling us on an easy flight without having to do research of flights that would get us home sooner. However, we took the scheduling and headed to the bank of hotels to find a place for two nights. At the hotel we did our own rescheduling and found a flight for Sunday on another airline, American and Mesa through Phoenix, AZ, at 5:50 pm. These also, were delayed and finally left KC, MO at 8 pm. United's service is very poor, we did not get our upgraded seats we paid for, nor have they offered when we asked for compensation. The professionalism is lacking and not being prepared for in climate weather is absurd. There is so much more to tell of this terrible trip due to United, but don't we all?

United Airlines (UA 419) from Seattle to Washington Dulles. Several aspects of this flight were exemplary. Check-in was quick, TSA Pre-check was immediate, and boarding was done with discipline. We pushed back a few minutes early, and with a very strong tail wind, we landed 45 minutes early. I had the window seat in the first overwing exit row, and the middle seat was empty, so the seating was quite comfortable. There were, however, two areas where United fell short. Warm breakfast meals are supposedly available for purchase, but by the 8th row of premium economy, all options were sold out. This was an early morning flight and the catering crew should have anticipated a higher demand for meals. My second observation concerns the in-flight entertainment. I have the United app downloaded on my iPad, so I was able to access a variety of movies free of charge. There is also a very inferior flight map with some aircraft data. The in-flight map on Lufthansa allows you to identify villages, lakes, streams and other geographical features. The United map gives you an approximate idea of what state you may be flying over. If the technology exists for better and more entertaining information, United ought to provide it.

✅ Verified Review | Houston to Nashville. Was rebooked and had to pay for my own hotel room when United Airlines made us miss our connection from Houston to Nashville, when the flight from Cabo arrived late. Now, sitting at the gate once again with "paperwork" issues (according to the pilot) on the rebooked flight. It's 20 minutes past the time the flight was supposed to take off. Of course, it's United. Will never take them again.

✅ Verified Review | Flew LAX to San Antonio. Just minutes before boarding a 7.15 pm flight, we were informed that the captain was not there due to a misunderstanding of departure time. Further delays occurred due to lack of an open gate. 7.10 pm has now become 8.45 pm. I will do everything possible to avoid United Airlines in the future.

✅ Verified Review | Flew with United from Raleigh Durham to Newark as part of a code share route to Fredericton, New Brunswick. Flight boarded early and left on time arriving a bit early in Newark. Flight crew were professional and pleasant. While IFE was provided via Direct TV, the system was difficult to turn off and passengers were subjected to an announcement / advertisement at the start of the flight which I personally found annoying. I did not really want to watch bad news on the TV screen and it took several tries to get it shut off. That and the fact that Newark is a pretty poor airport where the only issues with this flight. Passengers should be aware that a plane change in Newark may mean having to go through security screening again. This was the case for me in going from Terminal C to Terminal A. Wonder what passengers arriving from one of the nice European or Asian airports think when they arrive in such a scruffy airport.

✅ Verified Review | I boarded United Airlines flight UA 83 on my trip back to Newark from Delhi. They had a full house but the service was pathetic. The flight charging points were not working, headphones were not working. They had a deficit of non veg meals and forced passengers to go for the vegeterian options. The flight crew was unattentive to the customer requests and were tough to catch. They even refused to provide drinking water and said the supply was over for economy class passengers just prior to the landing in Newark. The meal choices were limited and compared to Middle East carriers was nothing. When I spoke with the manager, he said that he is sorry for the state of things but could not help or compensate in anyway.

✅ Verified Review | Vancouver to Denver. I wouldn't fly with United Airlines again. The service is bad and they just don't care about you. We wanted to get seats together, but that was impossible. They did not even try to ask the other passengers. We made a mistake with 1 letter of one of our last names and it was such a big deal to change it. It took the staff just 2 minutes to get it fixed but the drama they made. In business class you are not able to lie down. The food is okay - eggs and sausages, however not even a normal toast with it.

Washington IAD to San Francisco with United Airlines. Despite my best efforts, my seat screen and remote control did not work. Finally, the staff reset the whole business but I was disappointed to pay $7.95 only to learn only a few very old movies were available, along with television shows replete with commercials. No thank you, United.