United Airlines

✅ Verified Review | Flight from Buffalo to Newark delayed due to air traffuc control. Attendant in Buffalo said not to worry about connection because there were a lot of people connecting with me. Got to Newark, missed connection. Supervisor was rude. United would not pay for food, taxi or hotel. I slept on the airport floor. Then they flew me to San Juan instead of Aguadilla. I had to rent another car to drive 4 hrs to my destination. I also lost 1 day on my hotel, rental car and vacation. United said sorry we cannot do anything for you. The Buffalo attendant could have offered us the choice of staying home in Buffalo and leaving the next day.

✅ Verified Review | Typical United flight running late from Little Rock to Houston. The worst part came when I was ask to leave my seat that I had paid an upgrade for and to go to the rear of plane so a family with child could have my seat. It's they way I was told that made me the maddest that I had to move. When I asked if I would get my money back I was told that I could take another flight. I always upgrade my flights always for more room. Now I am in the back with a crying baby. So what was so special about the baby that bumped me from my seat?

✅ Verified Review | Made, confirmed and paid for a flight at 640p from Cleveland to Newark. Discovered less than 48hrs before departure that time/flight was changed by the airline to 8hrs earlier without notifying me. I called a spoke to two different customer reps. The first was not interested in addressing the changes to my flight and left me on hold for 1/2 hour after which I hung up. Called again 15 mins later where the second agent felt the need to provide misinformation, put me on hold and then hung up on me after a 20 min hold time. No matter what, this will be my last flight on United Airlines. They lack the ability to provide any degree of customer service even when they are in the wrong as clearly they are. They should be forced to close their doors and spare the consumer from even having them as an option for travel. I strongly suggest that the public avoid this airline at all cost. These types of issues speak to a greater problem United has.

Los Angeles to Dayton. This was my first and last time flying with United Airlines. The customer service was horrific. My connecting flight from Denver got cancelled and I ran to the customer service desk to find a huge line had already formed and there were only 2 people working behind the desk. I waited for over 3 hours to speak to someone - when I finally got to the desk the woman was completely unhelpful and rude. She offered some inconvenient flights that wouldn't have gotten me home until late the next day. While in line I used my phone to find more convenient flights that I showed the woman and she says "oh well I guess that would work too". So I waited 3 hours to get absolutely no help. Since I was going to have to spend the night in the freezing airport, I asked if I could have a pillow and blanket for the evening (and I know they have them because they give bagged pillows and blankets to people in first class) - she told me that they don't provide amenities to people with cancelled flights. I also asked if I could have a food voucher since I was going to be at the airport for an extra 14+ hours that I hadn't planned on and she said they don't provide food vouchers to people unless their flight had been delayed for four hours. No my flight was not delayed for four hours it was cancelled and I was at the airport an extra 14 hours! So I ended up paying an extra $35 dollars on horrible, overpriced airport food because of my cancellation. I spent the night shivering, trying to sleep at the airport until my morning flight. My morning flight was then delayed for 2 hours "due to weather" even though the pilot came out and said the flight was delayed because of a lack of crew. But of course the workers told us we did not get amenities or discounts because the delayed was "weather related". Once I finally got back to Dayton, after waiting around the baggage pickup for 25 minutes-I discovered my luggage was missing and customer service told me it was still in Denver! Once again they told me they don't offer any compensation for the inconvenience. My bag didn't arrive at my house for over 32 hours.

Newark to Rome. My wife and I were going to Rome to visit my son. Our flight was to depart on July 15th from Newark at 4:45 pm-to arrive in Rome the next morning. My flight number was LH7616, operated by United Airlines UA 40. After multiple delays, the flight was cancelled at approx 11:30 pm. United Airlines gave us a hotel voucher that took another 2 hours. Finally arriving hotel at 1:30 in the morning. We returned to the Airport the next day to attempt to leave once more. We were promised compensation by United Airlines and told to log in to their website under appreciation. Once I logged in, it did not recognize my flight number and could not proceed with my claim. My wife did write a letter to the airline and never received a response. This was 6 months ago and still have not heard anything. I will never fly United Airlines again.

✅ Verified Review | Chicago O'Hare to Calgary. I bought a first class ticket at full fare, which was at least twice the coach fare. I had my seat selected and confirmed and paid in full of course. On the day of the flight I checked in. While waiting at the gate I saw on their United Airlines screen the names of 2 passengers upgraded to first class. Shortly thereafter I was called and I was told I was downgraded to coach because they were overbooked! They said they would give me a voucher of $250. I was appalled and I felt that I was cheated by United Airlines. The staff at United gate said they were overbooked and I was downgraded because my fare was the lowest of all the first class passengers on that plane. But I paid full fare and it was the lowest probably because I bought the ticket 6 months in advance - but it was a full fare and it was still more than twice the fare of coach. The staff member said I could either wait 3 hours for the next flight or fly coach this flight. I asked why they upgraded 2 passengers to first class and downgrade me when I paid full first class fare. This staff member denied that they upgraded anyone. (Another passenger whom I didn't know later confirmed to me that she also saw on the TV screen 2 passengers upgraded.) I said I was going to complain because I felt that United Airlines cheated my money because I paid full fare for first class and they put me in coach for a voucher of $250. Their staff said, "Go ahead to complain. I am just carrying out company policy." They never even apologised the whole time.

✅ Verified Review | Having flown Business Class from Bangkok on a A380 Thai Airways to Paris to connect to United Airlines business Class to Newark, the difference was striking. The United much hyped Polaris business class product was disappointing. Unfortunately the Polaris seats and configuration is still the old narrow flat seats in the 2-4-3 configuration where all passengers don't have aisle access and window and middle seats have to ask the aisle passenger to get up. On my flight, there was a extra Polaris trainer on board for the cabin attendants but still the service was not smooth or elegant. Polaris is suppose to understand that rest and sleep is primary to the business flyer but the meal service took at least 2.5 hours with them still beginning to serve the ice cream when the lights were already dimmed. There was such a long time between courses as if the attendents didn't know what to do. I was seated next to the galley and watched them being disorganized and clumsy as the curtain was not closed. The Thai Airways personal cabin attendant knew my name as she introduced herself and all the courses, refill of drinks arrived swiftly and effortlessly like magic from behind a curtain. The cabin was always a sea of calm and tranquil unlike United noisy clatter. The one thing that was superior on United's Polaris was the cuisine. The salad was fresh and the courses plated well and restaurant quality. If only if United's Polaris could train their cabin attendants to a much higher standard of providing smooth professional service as if in a quality restaurant rather than a busy diner.

Flew United yesterday and today from Chicago to Grand Rapids. Both had 3+ hour delays due to "awaiting aircraft". Hard to believe at one of their busiest airports or that other aircraft could not be used? When I went to customer service to switch to another airline to arrive a little earlier, I was told that they only do this when a delay is more than 4 hours. When I asked ab out the cause, I was told that weather was the main cause. When I mentioned that there had not been significant weather anywhere in the country for two days, the comment was that they were still recovering. I won't fly this airline again unless I have to.

✅ Verified Review | I flew UA895, 12/16/16 from Hong Kong to San Francisco, then UA 638 from San Francisco to Houston. UA895 was 12 hours long, and was advertised as having inflight entertainment and wifi when I booked it. The aircraft was old, so it had no personal TVs on the back of the chairs, just the main one near bulkhead. Not a big deal, but about 45 minutes into the flight, we were told the WiFi wasn't working. They tried resetting it, then called tech support, but could not fix it. We were told that because it was considered a "premium" item, we wouldn't be compensated. I didn't expect compensation, but on a 12 hour flight, I expected some effort to be made to make everyone more comfortable. Instead, there were 4 children in our cabin and they took turns crying for the entire 12 hours. I understand kids cry, and I felt terrible for the parents, they looked fatigued. The kids would only stop crying when the parents walked the aisles with them or stood where they could see the TVs, which obviously wasn't sustainable for a multitude of reasons. I imagine the flight would've been much more enjoyable for the parents, children, and other passengers if the wi-fi had worked. Additionally, even the entertainment on the screen near bulkhead crashed mid flight and had to be re-set, so even that was flawed. My second flight, UA153, was scheduled to depart at 12:05pm. At first it was delayed by 20 minutes, "due to delayed incoming aircraft." I decided to look it up, and saw that the flight, UA424, Dulles to San Francisco, was originally scheduled from 08.50-12.06. Yes, the scheduled landing was for 1 minute after our flight was scheduled to depart. This is a terrible planning failure on behalf of United, who knowingly scheduled a flight they knew wasn't going to depart at the scheduled time. Our flight didn't end up departing until close to 2pm, after loading up around 1.15, and then taxiing for a long time. Multiple people on our flight had connecting flights, which were missed or they narrowly made it to, especially since United didn't accommodate or prioritize their exit from the aircraft. This is extremely frustrating, especially knowing that United knowingly did this. There were over 100 people on the aircraft, all delayed an extra 1.5-2 hours, plus the people who missed their connecting flights and were even further delayed. United wasted 200+ hours of people's time that day. It seems extremely fraudulent that they knowingly did this. Last, I'm taking time to write this review this time, as every time I have flown United, I have experienced a delay of at least 1 hour. It is extremely disappointing as a customer. For example, on our flight from ORD to HKG, we were delayed by almost 5 hours. On a flight I took from DFW to XNA once, I was delayed by 4 hours. Unfortunately, this just seems to be something you have to expect and plan for when flying United.

✅ Verified Review | Seattle to Orlando via Chicago. As an American citizen traveling domestically, over the past 15 years, I've come to set the bar about as low as it can get for flying. That said, I will never fly United Airlines again. Enough is enough. My boyfriend and I had pre-selected our seats, yet did not have seat assignments after checking in. It's the holidays, so lines were long at check in. There was a woman in line with several suitcases, two of which were less than 4lbs over the weight limit. Instead of just taking pity on her and expediting the line by accepting her suitcases on the first, second, third and fourth times she repacked them, employees felt it was a better option to continue to hold up the line and create confusion as she kept having to drag her suitcases back and forth. Know when to just cut your losses. Because of the seating issue I was not able to sit with my boyfriend on the second flight. Upon landing, we learned that one of our suitcases was not on the plane, leaving my boyfriend with none of his things. We were told that it would be delivered to our hotel (2 hours away) by the end of the day. I am sceptical, but will see. My own brand new suitcase's retractable handle is now completely broken and won't budge from its retracted position. I was curtly informed that they are not liable for this damage. I have degenerative disc disease in my lower back, so it's very uncomfortable if not painful to try and drag my suitcase around without a retractable handle. So thanks a lot for that, United. We paid $25 per bag for this "service," but no refund was offered. And they'll gouge us again on the way home. These weren't cheap tickets, with the time of year. My money will never go to United again.